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Business Profile

Health and Wellness

Datavant formally CIOX Health

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Datavant formally CIOX Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Datavant formally CIOX Health has 5 locations, listed below.

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    Customer Review Ratings

    1

    Average of 35 Customer Reviews

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    Review Details

    • Scott P

      Date: 11/12/2025

      This is the worst healthcare data sharing company on the planet! My ** sent my records to Datavant to be shared with another ** about an hour away on 11/7. It is now 11/12 and the office still has not received the files! I could have WALKED my records to this ** faster. When I spoke to customer service, they said "they should have it by Friday." That would make it a full 7 days to deliver records for a life-threatening issue. After emailing the customer service, I was told the *********************** were released on 11/10. What does that even mean? This company is a complete Mickey ***** operation!

    • Loretta C

      Date: 11/11/2025

      I order a lot of records for Attorney's and Datavant is by far the worst records company I have worked with. Can not tell you how many of my request are sent back stating signatures do not match. But their driver's license matches perfectly. I even sent them a copy of the patient's medical account number. Then the only message I get is a bill for no records, through the portal, no email!!!!! Every single time I call Datavant, I am put on hold and then it disconnects!!!

    • Valerie K

      Date: 11/05/2025

      Our firm has had ongoing compliance issues with Datavant. Their billing practices consistently disregard state-specific medical records laws. Each time I provide the exact statutes showing why their charges are incorrect, they respond that it was billed correctly but refuse to cite any law supporting their position because none exists. This pattern repeats with every request, requiring unnecessary back-and-forth and repeated escalation to their legal department before the billing is finally adjusted. Its concerning that a company operating in the medical records space demonstrates such limited understanding of compliance requirements and lacks accountability when challenged with the actual law.

    • joe l

      Date: 09/17/2025

      Such a horrible company!they are the most horrible service company

    • Kimberly K

      Date: 08/19/2025

      Horrible. Request for dental records AND xrays from **************************************. I requested more but they only sent a portion. They finally sent dental records but NO xrays and I need them for dentist visit tomorrow. Invoice number is 5200 463 73. still need dental xrays ASAP. And if I owe anything please dont charge me anything. The call center in the *********** has me running in circles. Terrible customer service

    • Amy K

      Date: 06/11/2025

      I work for a personal injury law firm in *******. Every time I realize a hospital uses Datavant, my heart sinks. I have been in the legal profession for 38 years and have never dealt with the level of incompetence of Datavant.I have been trying to open a portal with them since October. They keep denying my request. I try to resolve the issue by phone/endless holds. I leave a call back number and they never call back.I can no longer pay invoices on line. The payment portal just crashes. I got a voice mail from Datavant that we had 16 invoices overdue. No kidding - I can't pay them on line. So I called back and left a message with my email requesting the invoices be emailed to me so I could cut checks - never heard back from them again.Emailed the collections department about my problem and my email came back as client in box full. ******************* services is always helpful but don't seem very educated. They're probably grossly underpaid and undertrained - not blaming the people, blaming their employer.I hope this horrible company goes out of business so I can breathe a sigh of relief. I deal with *** all the time - huge records company as well, and getting records/paying bills with them is easy breezy.

    • Ariana P

      Date: 05/15/2025

      Twice Ive had to call because they messed up with my kids medical records. First time they had the wrong last name which was clearly stated in the form submitted by the **************. They apparently fixed their problem but only sent medical records for one child and not the other. Then when I called to get it resolved they told me they didnt have the request. I have the physical copy of the fax that was sent to Datavant and it has both kids listed in the fax sheet as well as both kids medical release forms. The person I talked to was rude and was not willing to help until I wanted to speak to someone else.

    • Morgan B

      Date: 05/03/2025

      As an empoyee I can attest that the climate is terrible and they allow bullying as a form of managing their employees. They also discimminate against people with disabilities.

    • Kaylan M

      Date: 04/28/2025

      Attempted to charge me for medical records without prefacing in the initial paperwork that there would be any kind of fee.Also could not give me a confirmation number or confirmation email stating that the fee was waived when I called about the fee.

    • Cindy W

      Date: 04/01/2025

      I work for an attorney and this is the worse portal for retrieving records and itemized statements. They over charge. I just received records today and 96 pages of the 212 pages were copies of the patient's ID and ********************** insurance card. I have to call them daily for problems with billing errors and incomplete medical records. Also they are always sending me NO BILL and NO RECORDS NOTICES. When in fact I know that our client was seen at the facilities that I request records and bills from. Then when I call them to tell them that there is a record or bill they say they will reprocess and it takes them another 7-10 business days. This is no way to conduct a business. I wish these medical facilities knew how horrible this company is so they wouldn't use them. Also, I think it's absurd for them to charge to tell us that there is no bill or record. Many times there are duplicate requests on the portal and they charge you twice for the same request. It is such a waist of my time to keep calling them.

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