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Business Profile

Event Ticket Sales

GoFan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Reviews

Customer Review Ratings

1

Average of 18 Customer Reviews

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Review Details

  • Lisa G

    Date: 09/19/2025

    I bought two tickets for our local high school game, and found out the double charged me. Now they says they cant find the transaction and they need the last 4 digits of my card to find it. Not giving them a chance to further charge me!!!!Now I see two ticket for another game on Oct 10th that I supposedly bought but I didnt. I am having a knee replacement on October 1, so how could I possibly be at a football game 9 days later? I am getting nowhere with the ************ I want my money back and I want to be rid of any future doings with GoFan!

  • Kathryn V

    Date: 09/16/2025

    I bought 2 season passes for $214 and the GoFan account double charged my bank. I have contacted GoFan customer service and opened a service ticket SIX times to request a refund for the season passes that have not been used and I cannot get a single response to my request. The tickets are being closed with no resolution. Terrible customer service.

    GoFan

    Date: 09/17/2025

    Hi *******-Apologies for your experience, but in instances like this we have to work with the school to validate the situation since it's their money, which can create some delay. It looks like the refund has now been processed so hopefully you are all set, but thanks again for the feedback.

  • Debbie P

    Date: 09/13/2025

    I dont even want to give them one star . There is no customer service department!! Is that even legal? They only use bots and there is no phone number to call. This company is trully stealing from customers .i bought tickets to the freshman game and realized i needed varsity tickets instead - immediately wanted to exchange rackets and now 4 days later still no response from company . Every interaction is a bot. While Gofan monopolizes the ticketing market now and they know that I think its time for customers to speak up - *** read many concerns about this company that school boards need to hear about - terrible customer service this could in to a class action lawsuit

    GoFan

    Date: 09/14/2025

    Hi ******-We do indeed have humans working in customer service. Apologies for the delay in responding to your request that was referred over from the chat bot. We are reviewing it and will get back to you right away.

  • Ken W

    Date: 09/04/2025

    Bought 3 tickets, charged for 6. Wont give refund for the 3 extra. Just wondering how much they have made by s******* people over. It showed I purchased 3 tickets, but when it hit the bank, they charged for 6 tickets. Wont refund us. ******************* My opinion! Their excuse, once the event is over, they cant refund. Whos gonna check with the bank, on a Friday night at 7:00pm, to see if they didnt overcharge?

    GoFan

    Date: 09/05/2025

    Hey ***. It looks like there were 2 unique transactions placed for that same event. Given that you did not use the tickets from that 2nd order, we have refunded that money. Thanks for the feedback!

  • Darlene R

    Date: 06/17/2025

    I am absolutely furious. I purchased tickets for my daughter to attend ******* cheerleading camp, only to find out after paying that she had to be 10 years old to participate. That critical detail was buried at the endcompletely unacceptable. I followed all the steps, submitted the refund request exactly as instructed, and never received a single response.I even contacted my bank to dispute the charge, and they denied it because this company clearly knows how to dodge accountability. My daughter never got to attend the camp, and Im left with nothing but frustration and lost money. This company is a complete scam, and I would strongly advise anyone considering doing business with them to stay far away. They are dishonest, disorganized, and exploitative. Shame on you.

  • Tiffany

    Date: 03/11/2025

    The time and day of a hs football game was changed, and Go Fan refused to refund money.

    GoFan

    Date: 03/12/2025

    Hi *******-

    We largely rely on the school to let us know when refunds should be issued in situations like this but if you want to reach out to our support team at ************************************************************* with your order details we are happy to take a look at your situation or see if we can get in touch with the school.

  • Julie S

    Date: 01/20/2025

    GoFan offers no meaningful customer service. I purchased 6 season passes for my family. I tried to transfer a ticket for one game to my daughters boyfriend because my son wasnt going to that game and wouldnt be using his pass. It transferred the entire season pass, and it could not be transferred back. **************** refused to provide any assistance, insisting only that all transfers are final. I paid hundreds of dollars for these passes and have done so every season. I will never purchase a season pass from GoFan again

  • Kathy W

    Date: 11/09/2024

    Absolutely awful customer service. All they tell you when there is an issue is to talk to the school. The school said talk to them. No room for anyone to make an honest mistake. They do not care. Dont use them if you can avoid it!

    GoFan

    Date: 11/12/2024

    Thank you for sharing your feedback. We genuinely understand how frustrating it can be when things don't go as planned, and we apologize for the confusion you experienced. We truly appreciate your patience as we worked to resolve the situation.

    I'm glad to see that our team was able to process the refund for your accidental ticket purchase, and we hope this helps make up for any inconvenience caused. We value our customers and always aim to improve, so your feedback is really important to us.

    If theres anything else we can do to assist you, please dont hesitate to reach out. Were here to help!

  • Sondra M

    Date: 10/02/2024

    GoFan has HORRIBLE CUSTOMER SERVICE! I purchased 3 season passes for high school football. One of the games was changed from a home game to an away game. I reached out to customer support to see what was happening with the tickets, if I would be receiving a refund or if the tickets would transfer to the new location. The first response said there were no refunds if I decided not to go to the game. I then responded and asked if they even read my question, I was still planning on going to the game but the location changed and was asking about how the tickets were handled. I was then told that the tickets were good anywhere and could also use them at the new location. The tickets never showed up in my phone. I reached out again asking how this would be handled. I received an email 4 days later basically blaming the school and told me to reach out to them. I was in this process. I received another email not even a full ******************************************************************************************************************************************* enough time to reach out and receive an answer back from the school! I will NEVER be using this platform again. HORRIBLE CUSTOMER SERVICE!

  • Nora H

    Date: 09/27/2024

    Go Fan stinks, they are theives, liars and incompetent. My grandsons highschool football team cancelled the game August 30, 2024 due to rain. I received an email stating I would get a refund for two tickets that I purchased under season tickets. I received many other emails from them but never received the promised refund. Today September 27, 2024, the game is cancelled and I won't get my three ticket refund either. I purchased 3 season passes August 25, 2024. Two games cancelled and no refunds. Go Fan is a rip off, very unprofessional. You stink, liars, theives and crooks.

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