Complaints
Customer Complaints Summary
- 33 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The month of December 2024 and January 2025 and now February they are short paying my daily settlements. I have had contact with ******** ********** | Merchant Success Agent Phone: ************ and she says she will get this resolved: Good afternoon,I apologize for the delay in response. I did have the case sent off for the update, and I will be reaching out to get this escalated as to why it hasn't yet been resolved.Thank you,******** ********** | Merchant Success Agent Phone: ************
Business Response
Date: 03/03/2025
Team, Our Sales Channel Riverside Payments has been actively working with ***** ******** on the issue and resolution. This account has been with us 4/12/2023 and unfortunately their Tax ID Number (TIN) has been invalid causing the account to go on Backup Witholding (BUW) beginning 12/4/2024. As part of this process, the *** will send a B-Notice outlining the issue and resolution to the merchant. It references the issue, date when BUW will start and that the *** will capture 24% of their daily processing volume until resolved. The support team has been actively been working with Ms ******** on the cause and resolution. At this time, I see that $501.86 has been redirected to the *** and the last batch that had funds captured was 2/13/2025. As reference, that amount will show on the 2024 and 2025 1099-K documents and Ms. ******** should work through their accountant to recover the amount.
We are working in good faith with Ms. ******** and will continue to do so until resolved.
Initial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been going back and forth with Priority Payment Systems about over charges every month. I found out today that apparently I was set up as a corporate business instead of as a merchant. The fact that I have been contacting them for months and not one person mentioned this is unbelievable. Now I have to try and dispute this. It isn't a small amount of money and I am the sole owner of a small shop. They continue to charge the wrong amounts and I have to keep calling. I can't switch companies because they will charge me $10,000 as I have been told numerous times. No one will call me back and I just want to rectify the situation and get rid of them.Business Response
Date: 01/23/2025
Can you please share your merchant ID so that I can research your claim furtherCustomer Answer
Date: 01/24/2025
The merchant id is ***************Business Response
Date: 02/10/2025
Amii from our ************ replied that she has worked with the merchant and confirmed they were confused on how the surcharge program works and how to address at a reporting level.
According to our sales team, the issues have been resolved and she has a follow up call with them at the end of the week!
Please provide updated questions if they still exist.
Thank you
Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have held several Merchant IDs (MIDS) through this Credit Card Processor, and we were recently made aware that they have been holding our Reserve Funds for over 8 years and failed to contact us or release these funds. They have our Contact Information as it has not change since we opened the MID Accounts and have not reached out to return the funds to us.We are still waiting however, they have managed to continue debiting our Reserved Funds for Fees that would not be charged had they released our funds !!!Business Response
Date: 01/21/2025
Please provide the Merchant ID's referenced on the complaint so that we can research the claimCustomer Answer
Date: 01/21/2025
Please See Attached:
To Whom it May Concern,
The MID requested is provided below:
******************
There may be additional MIDs listed with the following information:
******* F *******
SSN - ***********
EIN - **********Business Response
Date: 01/22/2025
Thank you for the merchant ID. We have an escheatment reserve check for $56810.56 due to be mailed January 24, 2025 to the below address to resolve this claim.
Attestation Agreement Attached.
******* *******
*******************************************>************************Thank you
Customer Answer
Date: 01/22/2025
The Initial Balance of the Reserve Account/Funds were over $200,000.
We understand Deductions during the First 210 Days (7 months) after closing the accounts for Refunds, Chargebacks, Account Fees, etc.
However, there should be NO Other Deductions during the 7 1/2 years you waited and failed to contact me. My contact information has not changed during that time frame and since account application. There should also be NO NSF or Overdraft Fees deducted as the Banking relationship was closed and sufficient Reserves were held to make the processor (you) whole. I am also concerned in regards to any other potential charges and deductions to the balance that I have not been made aware of at this time.
We have also NOT received a Reconciliation of the Account and these Funds to Verify and settle this issue.
Business Response
Date: 01/30/2025
Please share the merchantID(s) impacted by this claimCustomer Answer
Date: 01/30/2025
Complaint: 22804604
I am rejecting this response because you are asking for information that we have already provided in this complaint.MID is ******************
Status of Reconciliation Report and Shipping/Tracking Information of Funds sent to me on Jan 24,2025
Sincerely,
******* *******Business Response
Date: 01/30/2025
The check was uploaded on 1/27 and is processing. The check should be received within a few days.
$56,810.56 Check Number 2051 and routed to:
******* *******
*******************************************>****************Thank you
Customer Answer
Date: 01/30/2025
Complaint: 22804604
I am rejecting this response because: Shipping and Tracking Information required for this payment !!!!
Sincerely,
******* *******Business Response
Date: 01/31/2025
Sir,
The check was processed on 1/27/25 and mailed via ***** We do not have any tracking information on standard mail.
Thank you
Customer Answer
Date: 01/31/2025
Complaint: 22804604
I am rejecting this response because a large check sent by mail and not certified delivery in any way is incompetence.The same Incompetence that has held our funds for over 8 years.
Sincerely,
******* *******Business Response
Date: 02/10/2025
Dear Sirs,
The check was endorsed 2/3/2025 and settled 2/4/2025.
Hopefully this resolves this dispute.
Customer Answer
Date: 02/11/2025
Complaint: 22804604
I am rejecting this response because you have yet to produce any Statements or Reconciliation of the Reserves held for over 8 years.An account that once held approx. $200,000 reduced by almost 75% because you failed and refused to contact me before escheatment.
Sincerely,
******* *******Initial Complaint
Date:10/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Oct 1 I was charged $3233.14 without any knowledge of who this Company is going to their website. I find that they are emergent services platform that again. I have no affiliation with and the only two numbers that they provide you with give you no access to reaching any type of representative to inquire about your charges.Business Response
Date: 10/01/2024
Would you mind providing a merchant ID and/or Business name to further investigate your claim?
Thank you
Initial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail stating that I owe Priority Payment Systems and amount ****** creditor file *************** I have never heard of this company so I have no idea why I would owe them any money.Business Response
Date: 07/18/2024
Amber,
During the period of 10/22/22 and 6/20/23 you had a credit card processing account with Riverside Payments. Your company name was *********** Pet Salon. You signed the merchant processing agreement on October 13, 2022. There was a reject in June for $150.90 and in May for $51.90 for monthly processing fees for a balance due of $202.80.
Hopefully that helps.
Regards,
Initial Complaint
Date:05/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in Feb/March I was researching loans and inquired about a few. In April, 4/5/24 I saw there was a $347.00 fee from Merchant Servicing, I called my rep, and he reviewed my file and said they do not have any record of that. So what is it? We did a lot of back and forth trying to figure this out.It took my rep. ****************************** my bank (who informed me that it was Priority Payment Systems that took the fee out) ******* and his team were working on figuring out what this was, he informed me that the tracking numbers were different. Priority Payment Systems Local # is739292500304787, the other # is 739778191963042.At this point ******* arranged a 3-way call with his support team to figure out what was going on, and who was doing this.The tech said it was coming from another branch within Priority Payment Systems but didnt understand why. I had no clue about, nor did I sign up to be with another company.The tech gave us the phone number to the company owned by *************************** called X-1 merchant services, phone # ************ talked with ****, *****, and ***. All telling me and ******* that I inquired for a loan back in Feb., so what is the $347.00 they weren't sure, but apparently one of their companies assigned me a lock box, I have no idea what it is or what it is for! I never signed any agreements or contracts with anyone or any company, nor did I get a loan from anyone at that time. X-1 said they understood and would cancel it and refund me the money.This was April 19. I never got refunded, I repeatedly called to follow up and all they kept on saying is they were refunding me. Nothing, May 8, 24 they took another $347.00 out of my account, no refund. I am hoping that you can resolve this issue with this fraudulent activity that is occurring in my bank account that wasn't approved of. thank you,*****Business Response
Date: 05/30/2024
The amount of $347 is for monthly fees for signing up for merchant processing with X-1
There is a merchant application electronically signed by *************************/CEO on 2/23/2024 agreeing to the terms and pricing which includes a fee of $99/mo for Industry Compliance, $199 minimum monthly fee and $49 for service monthly totalling $347 per month. If you do not need to use the account, please contact ************ or email *********************************************************** to discuss and if needed, cancel the service and fees. I have also sent an update to the sales office to contact ***** directly.
Customer Answer
Date: 05/31/2024
Complaint: 21747303
I am rejecting this response, I never entered into any agreement with another merchant servicing company when I was already with one. They are not being totally honest and reputable dealing with this situation and are now involving another company ****** Capital, that was never mentioned up until this time suggesting that it is their responsibility or that it has something to do with my bank, which my bank said they are incorrect.X-1 Merchant services is not reputable or customer service oriented company. They are being fraudulent in this situation and not taking accountability for what they have done going in my bank account taking money unauthorized saying that I signed an agreement with ****** Capital. I was in contact with ****** and they informed me that if I was in agreement with them and they were taking fees out the bank statement would state ****** as the company making any ACH transactions with me not Merch services.
The associates from X-1 explanation's, from the beginning when the first transaction occurred and was noticed, has changed every time. Their story is different with every phone call. They say that they have refunded me and that it is on my banks end for not receiving the funds. My bank informs me that this is incorrect information and the company is misinforming me.
Now they are trying to use ****** as a scape goat for them and what has happened.
At this point I feel I am going to have to seek counsel with a lawyer and go after them for the money I am out, the fees I have incurred and the aggravation and stress they have created with me.
I am a very small business, running a small floral shop, barely staying afloat. I am a single parent barely paying my bills and for some company to come in and scam me out of money through some bogus scam is criminal.
This company should not be allowed to conduct business if they can not take responsibility and be stand up!!!!!!
Sincerely,
*************************Business Response
Date: 05/31/2024
*****,
I worked with the sales office and had your account closed today. I will also issue a refund to your banking on file for $694 for the two months of fees. Hopefully, this resolves the issue to your satisfaction. Thank you
Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This entity unsecurely sent documentation that included ALL of my PII, including my social security number, completely unredacted to Oxgen Excel, a debt collection agency.Business Response
Date: 04/04/2024
Our company compliance ******************************************************************** along with proper controls is our utmost priority.Customer Answer
Date: 04/04/2024
Complaint: 21528269
I am rejecting this response because:
Sincerely,
***********************Business Response
Date: 04/15/2024
Dear ***,
Can you share additional details on your experience with ************************* please provide your merchant ID number so that we can review your account details and why you feel your personal data was inproperly handled. As stated, our company compliance ******************************************************************** along with proper controls are maintained and are our utmost priority. If personal data are needed to be handled by our business partners, it is always done within compliance rules and regulations.
Thank you
Customer Answer
Date: 04/16/2024
Complaint: 21528269
Hello,
Oxygen ***************** contacted me on 4/1/2024 informing me that we had a debt on our account. It was the first time we hear of an unpaid bill to Priority Payment Systems; we never got any communication that we had missed a payment, but regardless, I asked for information on the missed payment from Oxygen so I can rectify the situation. They said they would request documents from Priority Payment Systems to give me details on the debt. On 4/2/2024, they sent me an excel sheet, with just numbers and dates that were unclear and little information was provided in that sheet to show missed payment or anything like that. They also forwarded me the Merchant Processing Application and Agreement via unsecured mail with all my information legible - that includes name, address, social security number, phone number, date of birth - all private information that should have been redacted. I was just an officer of this organization and yet all this was sadly shared. Would you send your social security number to random agents unredacted? And along with it, would you give them your DOB so they can do whatever they please with all your identifiable information?
Are you saying it is your company's proper rules and compliance to have personal information shared so openly via emails?
Once they sent the information and confirmed with PPS that there was something unpaid, the account was immediately paid off on 4/3 but my information had already been shared!
The account information is:
Business name: STM Abbey ************************ Priority Payment Systems LLC
Creditor File No: 8739292449309465
Oxygen File: 111368863
Sincerely,
***********************Business Response
Date: 04/22/2024
Hello,
Thank you for providing the additional information needed to review your account and I am pleased that you were able to satisfactorily resolve the collection issue pertaining to your business. In regards to Oxygen, our collection vendor providing the Merchant Processing Agreement to you via email, we have reiterated the need to use secure email and other best practices when handling sensitive information. We apologize for your experience. I am hopeful that this resolves your BBB claim to your satisfaction.
Regards,Customer Answer
Date: 04/23/2024
Complaint: 21528269
I am rejecting this response because:The reality is although Oxygen should not have shared my information via email like that, they also received that information, unreacted from you! So the original documents were sent with personal identifiable info with little care by your company.
Sincerely,
***********************Business Response
Date: 04/23/2024
Hello,
Our collection vendor, Oxygen is contractually allowed to access our secure CRM to view truncated account information including copies of contracts. As stated, we have reiterated to Oxygen the need to use secure email and other best practices when handling sensitive information. We apologize for your experience.
Regards,Initial Complaint
Date:03/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Priority Payment Systems LLC direcdtly pulls fees from our business checking account monthly for some credit card processing service or other. We do not accept credit card payments, have not for several years. Priority Payment Systems has not responded to requests to cancel, or document any agreement allowing this automatic money pull.association number: ****** merchant number: **************** ********** Services of ********* ********************************************** Services of ********* wished to terminate any relationship with Priority Payment Systems, and immediately cease any automated withdrawals from our bank account.Business Response
Date: 03/07/2024
***************, I have closed your account as requested. I do not show any inquiries to our team to close the account but apologize for any delays with having that done.
Customer Answer
Date: 03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:02/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repetitive spamming phone calls. Asked numerous times to be taken off their call list. More than likely this company buys calling lists and doesn't filter out any DNC requests made previously. Had the same thing happen about a year ago, and still non-stop calls every week.Business Response
Date: 02/06/2024
Sir, I am sorry you are experiencing these repeated calls. Our company doesn't service ****** so wouldn't believe it would have come from our company. I did check with our internal sales team and this company and address was not on their database.
Thank you
Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have googled this business attempted to call the phone number of ************** it asked me if I'm a sales agent I say no then it puts me connected to an unknown mailbox for a voicemail. So I called back advised I was a sales agent and then it goes to dead silence for several minute I keep saying hello and unable to speak with them. They did $2.00 test charges for 3 months in a row then a larger transaction in 12/23 from a business savings account that I have never given out my information too so needless to say it got overdrawn and closed by my bank due to unauthorized fraudulent charges. $96.00Business Response
Date: 01/30/2024
I spoke with *******************, owner, ***************** and agreed to refund her the monthend fees that were assessed totalling $87.95. The account was closed in December so there will be no further charges to her account. ****** was in agreement with this decision and we will stay in touch until the refund posts to her account.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.