Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This entity unsecurely sent documentation that included ALL of my PII, including my social security number, completely unredacted to Oxgen Excel, a debt collection agency.

  

  Business Response

  Date: 04/04/2024

  Our company compliance ******************************************************************** along with proper controls is our utmost priority. 

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21528269
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/15/2024

  Dear ***,

  Can you share additional details on your experience with ************************* please provide your merchant ID number so that we can review your account details and why you feel your personal data was inproperly handled.  As stated, our company compliance ******************************************************************** along with proper controls are maintained and are our utmost priority.  If personal data are needed to be handled by our business partners, it is always done within compliance rules and regulations. 

  Thank you

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21528269
  
  Hello,
  Oxygen ***************** contacted me on 4/1/2024 informing me that we had a debt on our account. It was the first time we hear of an unpaid bill to Priority Payment Systems; we never got any communication that we had missed a payment, but regardless, I asked for information on the missed payment from Oxygen so I can rectify the situation. They said they would request documents from Priority Payment Systems to give me details on the debt. On 4/2/2024, they sent me an excel sheet, with just numbers and dates that were unclear and little information was provided in that sheet to show missed payment or anything like that. They also forwarded me the Merchant Processing Application and Agreement via unsecured mail with all my information legible - that includes name, address, social security number, phone number, date of birth - all private information that should have been redacted. I was just an officer of this organization and yet all this was sadly shared. Would you send your social security number to random agents unredacted? And along with it, would you give them your DOB so they can do whatever they please with all your identifiable information? 
  Are you saying it is your company's proper rules and compliance to have personal information shared so openly via emails?
  
  Once they sent the information and confirmed with PPS that there was something unpaid, the account was immediately paid off on 4/3 but my information had already been shared!
  
  The account information is:
  Business name: STM Abbey ************************ Priority Payment Systems LLC
  Creditor File No: 8739292449309465
  Oxygen File: 111368863
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/22/2024

  Hello,
  Thank you for providing the additional information needed to review your account and I am pleased that you were able to satisfactorily resolve the collection issue pertaining to your business.  In regards to Oxygen, our collection vendor providing the Merchant Processing Agreement to you via email, we have reiterated the need to use secure email and other best practices when handling sensitive information. We apologize for your experience.  I am hopeful that this resolves your BBB claim to your satisfaction.
  
  
  Regards,

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21528269
  
  I am rejecting this response because:
  

  The reality is although Oxygen should not have shared my information via email like that, they also received that information, unreacted from you! So the original documents were sent with personal identifiable info with little care by your company.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/23/2024

  Hello,
  Our collection vendor, Oxygen is contractually allowed to access our secure CRM to view truncated account information including copies of contracts.  As stated, we have reiterated to Oxygen the need to use secure email and other best practices when handling sensitive information. We apologize for your experience.
  
  Regards,

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priority Payment Systems LLC direcdtly pulls fees from our business checking account monthly for some credit card processing service or other. We do not accept credit card payments, have not for several years. Priority Payment Systems has not responded to requests to cancel, or document any agreement allowing this automatic money pull.association number: ****** merchant number: **************** ********** Services of ********* ********************************************** Services of ********* wished to terminate any relationship with Priority Payment Systems, and immediately cease any automated withdrawals from our bank account.

  

  Business Response

  Date: 03/07/2024

  ***************, I have closed your account as requested. I do not show any inquiries to our team to close the account but apologize for any delays with having that done.  

   

  Customer Answer

  Date: 03/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repetitive spamming phone calls. Asked numerous times to be taken off their call list. More than likely this company buys calling lists and doesn't filter out any DNC requests made previously. Had the same thing happen about a year ago, and still non-stop calls every week.

  

  Business Response

  Date: 02/06/2024

  Sir, I am sorry you are experiencing these repeated calls. Our company doesn't service ****** so wouldn't believe it would have come from our company. I did check with our internal sales team and this company and address was not on their database.

  Thank you

• Initial Complaint

  Date:01/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have googled this business attempted to call the phone number of ************** it asked me if I'm a sales agent I say no then it puts me connected to an unknown mailbox for a voicemail. So I called back advised I was a sales agent and then it goes to dead silence for several minute I keep saying hello and unable to speak with them. They did $2.00 test charges for 3 months in a row then a larger transaction in 12/23 from a business savings account that I have never given out my information too so needless to say it got overdrawn and closed by my bank due to unauthorized fraudulent charges. $96.00

  

  Business Response

  Date: 01/30/2024

  I spoke with *******************, owner, ***************** and agreed to refund her the monthend fees that were assessed totalling $87.95.  The account was closed in December so there will be no further charges to her account.  ****** was in agreement with this decision and we will stay in touch until the refund posts to her account.

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business engaged Priority Payment Systems 5/2015 under a one year contract for credit card processing. Once that contract expired, we continued on a non-contract basis, terminating in writing 4/2017. Unknown to us, and with ***** ********** identified as recipient, they withdrew varying amounts by automatic withdrawals from our checking account. This, despite the fact that no delivery or receipt of services had occurred, and no communication from PPS regarding the services for which they were requiring payment. This came to light 9/2023 when the business sold and the current credit card processor terminated. When apprised of this situation PPS acknowledged the situation and offered $306.70 in restitution for $3860.10 in fraudulent withdrawals. A petition for restitution has been ignored.

  

  Business Response

  Date: 10/31/2023

  Please provide your merchant ID so that I can review the claim further

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok I used this company for my credit card processing for a short while . I was not happy with the service so I called over to the company and asked for my final balance and paid the final balance on time which was around $142. A few months after I paid my balance off to priority I got a notice from a collection agency stating that I did not pay my bill which I did in full. So now I have a collection I have been trying to get removed from my credit on a bill that I paid already in full. So when I check with priority payments now they say I have a bill for $320 which does not even match the amount that the collection agency has on file . So I feel like I got scammed these people should reach out to that collection agency and cancel that bill because it is not correct at all.

  

  Business Response

  Date: 06/20/2023

  *************,

  In reviewing the notes on your account, you called in on 6/14/23 and our CSR provided a breakdown to your email (***********************) of the remaining amount owed.  Hopefully that provides the needed details on this case.  

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priority Payment Systems has been charging my business checking account $19.95 each month for a "service" that I do not receive. I have never had contact with this company. I contacted my bank and they told me that Priority Payment Systems is a merchant service which allows me to receive payments using credit cards. I do not receive payments through credit cards and have never signed up for such a service. I tried calling the number provided from my bank and was unable to reach a live person.

  

  Business Response

  Date: 05/12/2023

  This customer has two open accounts with one of our Partners.  The merchant ID's are  **************** and ****************. Pleaase contact them at ************** or via email at ************************

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MX MERCHANT-PRIORITY PAYMENT SYSTEMS CHEATED ME OUT OF $886. Their security system was breached on 3/1/23. I had nothing to do with it and still can't understand why this is costing me $886 when I did nothing wrong!!!! When I log in I have to get a 6 digit code on my phone to get in thru the 2 step verification: how did the criminals get in without this code? I sure didn't give it to them. I have been a customer over a decade and thru a few ownership changes and I can't believe I am being treated this way. My time has been wasted and my money has been taken without a fiar reason and no means to appeal this arbitrary decision of yours to keep $886. It was Priority-MX Merchants security that was broken into. When *************** called and said she would work on getting the money back, I thought it was more of a formality. No one has explained why I should have to pay, where it says in the contract that you can charge me for this. I called once the account was closed and set up a new account. I will be contacting my lawyer about this matter (another waste of time and money) and will post this letter on all available social media platforms. Your decision and the way it was handled was terrible. I have now found a new processor whose fees are lower and hopefully I can save enough there to cover the cost of you s******* me over. You should be ashamed of you the way this was handled not to mention this was just bad business.

  

  Business Response

  Date: 04/25/2023

  A1 SHOCK-GO FAST ********** / *************** was a victim of refund fraud which resulted in 22 refunds in small amounts totaling $1351.70 that were run on 03/01/2023 being debited through to the merchants account.  Our senior Account Specialist worked with the merchant directly to assist with putting the account on hole, locking the user account, closing the compromised account and opening a new account.  While a determination was not made as to how the refunds were entered, in the spirit of a partnership, a determination was to refund $700 to help offset the loss. 

   

  Customer Answer

  Date: 04/25/2023

  the information they supplied is not complete. the total deducted from my account was *******, I did receive back the $700 they referenced and a chargeback of $656.80 was reversed leaving me to pay $886.38. Why should I share in the cost when it was their system that was breached. Where in the credit card agreement does it state this? I have never heard of this happening to anyone else and I have been in business since 1982. 

  

  Business Response

  Date: 05/03/2023

  It wasn't determined who or how the intrusion occurred which is why a courtesy refund of $700 was provided. To resolve this issue, I will submit an additional refund of $886.38 courtesy to this account.  

   

  Thank you

   

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call in late 2022 regarding the services Priority Pay offers. I was interested in knowing if they would be a better company for my debit/credit transactions as my business is growing.After the first call, I received additional calls quite frequently and then asked to be placed on their do not call list because at this point they were badgering me (and that is not a company I would then want to be a customer of). Every time I received a call, I asked politely to be placed on the do not call list and stated that I have asked this before and I would appreciate it actually happening this time. I had an employee of theirs start calling nonstop so I blocked the number and then he called from a different number to be able to get through. I have blocked a few of their phone numbers and am still getting calls. Today, *************************** called and asked for me by name. My employee asked who was calling and all he said was "***************************" thus implying that I would know who he was. When I got on the phone, he stated his name and that he was with the retention team at Priority Pay. I asked if he was going to truly listen to me and respect what I was saying and explained the entire situation.He said that no one should be harassed like that and that there was no indication that I had asked to be placed on the do not call list. At this point, I was extremely agitated and asked him to please listen to what I was saying and that I was in no way, shape, or form interested and that if I was contacted again that I would escalate things. He was talking over me, saying that I was threatening him but after MONTHS of trying to get rid of this company I am at my **** end. I am just trying to run a business and after this situation I am extremely happy with my current provider (even if their rates are higher) because at least they respect me and my rights to not be harassed. No one deserves to be harassed by a company they don't want to deal with.

  

  Business Response

  Date: 04/06/2023

  Team, 

  Priority Pay is a ******** company and not a part of Priority Payment Systems. Our company doesn't offer services in ******.

  Their URL is ********************************************* to assist with locating the correct company. 

  Regards,

  ***

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 20th, 2022 I began calling the company regarding *** noncompliance fees that I had been charged totalling ***** and a *** custom charge of ******. I called my initial rep who then referred me to "****". He assured me that I would get the refund once completing the *** compliance. All of these fees I received while supposing to be on a *** compliance reminder system, to which I never received any reminder, by phone or by email. Once completed, I called **** to start on my refund and he told me he would have it issued. I called **** monthly until December when he stopped returning my calls. I then had to ****** the number for PriorityPayment as the phone number on the Merchant billing statement gave me a message that they were not in service and the number given to me by for DBA Priority Payment refunds by *** compliance customer service also gave me a voice mail that was never returned (after three messages). After I found a working phone number on ****** and was finally able to talk to a representative, they were unable to cancel my account as it was the holidays. Following they contacted me with an offer and told me simply to respond to the email with my response. 2 unanswered emails followed by 4 phone calls in January, I still have not received an actual cancellation, a box to return my debit machine and was told today that the refund was only part of a continuing my account package and that I would be billed for the next month, but they would "refund" the one time charge should I be billed. Not only do I not trust them to refund the February charge, I am upset that they are uncontactable and that they refuse to refund something that was promised to me in October.

  

  Business Response

  Date: 02/03/2023

  *******

  I am sorry to hear that an agent has not resolved you issue. If you can please send me the Merchant **/ business name so that i can research you account and hopefully resolve your issue.

   

  ****