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Business Profile

Credit Card Processing Services

Priority Payment Systems, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Kansas ************************** recently incurred an ACH Debit charge/bankcard fee on January 3, 2023 in the amount of $96.95 against our business checking account. We have nothing to support this charge against our account. The Kansas ************************** has never used Priority Payment Systems, LLC for processing any type of payment transaction for or on behalf of our association and we are unfamiliar with this company. Unfortunately, no one answered my attempts to reach a representative with Priority Payment Systems, LLC by phone. I also left a call back number which went unanswered. Since I am unable to reach Priority Payment Systems, LLC, I am filing this dispute with the BBB in hopes that Priority Payment Systems, LLC will either provide me with explanation for this charge or refund the amount promptly. The Kansas ************************** is the largest law enforcement association in ****** with over ***** members. If we do not receive a response to this complaint from Priority Payment Solutions, LLC, we will be forced to file a complaint with both the Kansas and Georgia *************************

    Business Response

    Date: 01/10/2023

    I am in receipt of you dispute. Please feel free to reach out to me direct at ************ at your earliest connivence 

    The ****** Peace officers Association currently maintains a Credit Card Processing account with Priority Payment Systems. Assigned to us Through ********* for the purpose of accepting credit card payment on behave of the Association. 

    I am assuming there is some confusion and would be happy to discuss with you direct at the number of above. We show transactions as recent as 12/2022 and the amount represents the monthly fee's on those transactions. The account has been in place since 2019. 

     

    ***********************

    678 575 037

    Customer Answer

    Date: 01/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I greatly appreciate your assistance in this matter.  With your help, I was put in contact with the point of contact with the company in dispute and have realized the error was on MY PART.  The confusion was the result of our merchant services company changing/upgrading their system which resulted in two separate charges to our account.  All charges have been deemed legitimate.  Please either remove my original complaint inquiry or **** the dispute as resolved satisfactorily with notations that the company responded promptly to the complaint and provided excellent customer service in resolving the issue, specifically the confusion on my part.
    Thank you for your assistance.
     
    Respectfully,
     
    *************************
    Administrator
    Kansas Peace Officers Association
    ************



    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late June 2022 or early July 2022 our business was referred to contact employee ******* at Priority Payment Systems in reference to obtaining a credit card terminal for our business. I spoke with ******* who advised during our conversation that the company was going to hold 5% back in case of a possible charge back. On the paperwork I signed for this agreement it showed that they can hold the 5% funds for 270 days. I questioned ******* on this prior to signing the contract as this was something which had never been brought up to me. He advised me that they would never hold the funds for 270 days and that they would refund the 5% shortly after I discontinued service with their company, if I decided to do so. I discontinued service with Priority payment in August of 2022 after seeing several charges from Priority payments in our business checking account which did not make sense. We went with another company at that time, and I close our account with Priority payments in August of 2022. I spoke again with ******* in September of 2022 who advised the funds would be returned to us 90 days after the last transaction (which occurred in August of 2022). Fast forward to December 2022. I observed a charge from Priority payments for $7.50 in our business checking account that occurred in November of 2022. I contacted ******* yet again. He could not explain the charge orwhy we had not been refunded the 5%. I spoke with his supervisor who told me I would have to wait 270 days to be refunded the 5%. I then requested the amount they are holding for the 5%, the date it will be refunded and a copy of all the credit card charges our company used Priority payments for including the fees on these charges. I have not received a reply and doubt I will. I feel as if this company is scamming customers.

    Business Response

    Date: 12/15/2022

    ********************, I apologize for the delay in this response, I will be making request to resolve this issue and will update you in 48 hours

     

    ****

     

Priority Payment Systems, LLC is BBB Accredited.

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