Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Card Processing Services

Priority Payment Systems, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying hard to end and terminate my *** account, but it's impossible and you keep taking money from me.My Merchant # is **** **** ******* 1. The last day I used pps service was 9/4/2022. After this date, the terminal stopped working.2. I called *** to resolve this issure, but *** said "first contact your broker."3. The *** broker is located at *******************************************************************************, and their phone number is **************.4. I callled the broker and they said "you need to contact Clover Network," and while I talked to them over the phone, I found out there's the basic minimum monthly charge to my *** account whether I use the device or not.5. I decided to terminate my *** account because I didn't like the all the hidden gate-way charge, basic monthly charge, and the credit card fee rates they can't explain.6. Anyhow, the broker said we would close your *** account, but you need to call Clover yourself to terminate the Clover account. And the broker clearly said I won't get any bill or charge in November 1st because the last day I used the terminal was 9/4/2022.7. I contacted Clover, and they said once *** account is closed, your Clover account will be automatically closed as well.8. I submitted the *** account closure form to Mr. ****** (*** client service representative), and my broker also worked their own way to terminate my *** account.9. On Nov 3rd, the broker called me and said your account was closed and you need to return your terminal.10. On Nov 12th, I checked my business checking account, and I found out *** still took $24.90 (statement attached) from my checking account. And I then checked my *** and Clover accounts, and those accounts are still active and never closed.All in all, it was easy to open an account with ***, but closing is very difficult. I spent more than 6 hours to call ***, the broker, and Clover to close my account to avoid any withdrawal from my checking account. Can you please close my *** account?

    Business Response

    Date: 11/16/2022

    Sorry for the issue you have had, your account is closed and a refund of the $24.90 will be issued

     

     

  • Initial Complaint

    Date:10/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account was opened Feb 2018, an email was send on 9/19/2018 to cancel the account. The account was never cancelled until I spoke to the sales rep on 10/4/2022. I requested our monies back that they withdrew from our account monthly and I am getting the run around with customer service representatives, not actually getting a higher up authorized person to speak to regarding this matter. The sales rep is also not helpful in this situation either.

    Business Response

    Date: 10/28/2022

    ***************************** I will be happy to help resolve this issue for you. Unfortunately I am unable to open the attachment you sent with your inquiry. Is it possible to email it directly to me 

     

    *********** and I will respond upon receipt.

     

    ****

     

Priority Payment Systems, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.