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Business Profile

Collections Agencies

Long Consulting Services LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my second complaint. This company is saying I owe a debt from years ago for a loan with *******. First of all I have never received a letter or email from the company. This company *** Mediation services has no website and three different company names (LCS, Long Consulting, and *****. Yes, I made a payment. But they called me at work I got scared as I have a family to take care of. They prey on vulnerable people. I have been trying to get in touch with LOANNOW and they don't even have a legitimate phone number; it takes you to Optima Tax Relief when you call their listed number.I have spoken with several attorneys who let me know what they leave on your voicemail (seen in all complaints left) is not accurate. Also, looking through the complaints, they have some extremely unprofessional responses to people. A legitimate business that wasn't trying to scam you, would not react this way, especially on their BBB page.

    Business Response

    Date: 04/08/2025

    i took the payment....you said you wanted to do payment plan

  • Initial Complaint

    Date:03/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 23126217

    I am rejecting this response because: I can not find anything legitimate about your company. No website, no address, and yes in the moment I made a payment because I was scared, but the loan youre calling about doesnt even have a phone number anymore. Also the message that was left for me said I would get served papers at work; I have never received one phone call, letter in the mail, or email about this debt previously, I checked my email and talked to my neighbors and husband. The voicemail also said I had to have HR or a witness with me to get served but that is not true. I am a hard-working person who made some financial mistakes in the past, but I am also very trusting and Im sick of getting scammed by the same people. I live paycheck to paycheck. I cannot afford to just give my money away when I cant even get in touch with the original creditor, please refund my money and close this case and I will drop it. I am sick to my stomach and cant not sleep due to this. If you have contact information for the original creditor you can share that with me.


    Sincerely,

    ******* *****

    Business Response

    Date: 03/28/2025

    i talked to you 3 times...send to a letter im confused....you paid something we both said was yours

    Business Response

    Date: 03/28/2025

    YOU NEVER ASKED...CALL THE OFFICE

    Customer Answer

    Date: 03/28/2025

     
    Complaint: 23126217

    I am rejecting this response because: I don't feel comfortable calling anymore. Especially when you are responding in all caps. I am not trying to get out of paying a legitimate debt, but this does not feel right and from other comments on your BBB page and research i've found online others have felt the same. You're right I didn't ask yesterday; but if you can, put yourself in my shoes. I am at work, and I get a message  from a number that is different from the number I am supposed to call back saying I am going to be served papers at work and need my HR department with me or at home and I'll need a witness. I call back to get more info and yes you were very nice on the phone but my actions were out of extreme fear and worry. I let my fear push aside my questions in my head like, why is this happening because I have never received any other correspondence from you or this creditor. You didn't answer with a business name, and knew it was me without verifying first. Also as opposed to asking me to verify my address and date of birth, you told me. Again I interacted with you but I was just so scared. I am trying to fix my finances in order to give my family a good life and as I am a trusting person, make the wrong decisions sometimes out of fear. I can't find any information on your company and as I said, can't get in touch with the original creditor. If you can give my their contact information here I will contact them directly.  I would also like a refund processed, I live paycheck to paycheck and even what I paid you yesterday was a stretch for my budget. I am appealing to your humanity here.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22895296

    I am rejecting this response because: I did not take out a loan for your company or any company. Send me the paperwork.

    Sincerely,

    ***** *******e company called *******. I told him and sent a scanting letter saying that I have never opened this account and to stop calling me and my school or he will be prosecuted. I need to know is this scam and what or who I need to contact. This is very uncalled for and I need retributions for the embarrassment and undue stress this has caused me. I also asked for proof of their lie. A debt validation letter.

    Business Response

    Date: 02/06/2025

    THIS LADY HERE.....PLEASE YOU CANT TRICK EVERYBODY.......NO ONES FALLING FOPR YOUR GAME.....I WANT TO LOOSE WEIGHT....BUT WE CLOSED THE ACCOUNT...

    Business Response

    Date: 02/05/2025

    this the lady that lied and said we was something about her school....you need to be a ashamed of yourself saying we threatened the school...we have all you lies on tape...now this....when you took out all this loans and dont want to pay.....

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 09/13/2024

    Ok thats happens sometimes show us the paid letter please 

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 05/22/2024

    we closed the account...we had the wronge number

  • Initial Complaint

    Date:05/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have contacted my mother and myself and claim to have a claim filed against me which had never happened and sent me a fraudulent agreement in which they spelled my name wrong. They attempted to charge me for a debt that was discharged with my bankruptcy. I stopped payment and refused their calls but they called me threatening extra charges and even texted my mother. Theyve threatened my employment and more. Theyre trying to charge me $1000 for something I have already settled.

    Business Response

    Date: 05/20/2024

    we asked you to show paid in fiull letter...you could not...yes thats a problem....but we closed the account

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received several calls from this company stating that they need to serve me papers at my job or home. I currently do not have any complaints or cases against me and I feel that this company is trying to scam me.

    Business Response

    Date: 05/20/2024

    we asked you for your paid in full letter...you dont have one...we closed account

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, maybe their recorded message should name the person they are looking for instead of leaving vague, threatening messages on the phone number they happen to call?  If they would have said this message is for *******************, I would have called them back to let them know it's a wrong number.  I have no problem doing that.  And, I never would have had to get BBB involved in this matter.  But, I thank you for your help. 

    Sincerely,

    *******************************

    Business Response

    Date: 03/20/2024

    WE HAD THE WRONG NUMBER...

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 03/15/2024

    WE CLOSED THE ACCOUNT

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please make sure to take me off of any lists please.

    Sincerely,

    ***************************

    Business Response

    Date: 03/14/2024

    we closed the account....we dont put the numbers on the account...but we closed it

Long Consulting Services LLC is NOT a BBB Accredited Business.

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