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Business Profile

Christmas Lights

Christmas Lights, Etc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online and when I was checking out, I had the option to pay more for faster delivery. I decided to pay a higher freight cost to receive my order by a specific date. However, my package was not delivered by the date advertised when I placed my order. I called the company to request a refund for the difference between what I would have paid for shipping versus the higher amount (since I ended up paying more to receive on the same day as the lesser freight option) and I was advised the dates advertised are estimates. However, this is not the case and a date was advertised, not a date range. The company refuses to refund me the difference in the shipping cost. This was a complete bait and switch situation.

    Business Response

    Date: 12/05/2023

    We apologize for the disappointing experience the customer has had with the delivery of their order. The estimated delivery dates given on our website are the dates given to us by the carriers. We always use the word estimated for delivery dates because the carriers do not guarantee the delivery dates, they are simply estimates. **** has an on-time delivery rate of 93% so unfortunately there will be some customers who receive packages later than expected. We have taken steps on our end to mitigate this as much as possible. We will offer to refund the customer the $12.50 difference in the shipping rates. Even though the package arrived later than expected it arrived 2-3 days earlier than the economy shipping option. We do not bait and switch customers. We do business honestly and ethically.

    Customer Answer

    Date: 12/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a christmas tree and I tryed to take it back but they said I had it for over 5 weeks (in a box) I did set it up when they told me I could not take it back. We used it 3.5 weeks all the ruber bands are broken this tree cost $400. We have done other business with this company with buying our lights. We were happy with the lights

    Business Response

    Date: 12/29/2022

    I have researched the customer's orders.  The customer also chatted us about this tree on 11/28 asking about a tree she purchased from us on 10/3.  We have no records of a tree being purchased by her on 10/3.  The customer did purchase 4 light show trees on 2 different orders on 11//22 and the customer returned all four of those trees and has been refunded for them. The refund was processed on 12/8.  If the customer can provide the order number for the tree they purchased on 10/3 then we can revisit the return.

     

     

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a bunch of lights from this company on 11/25 in the am. Approximately 30 minutes later I called to cancel. My wife explained to me they were the wrong lights. The lights were not to ship for 6 days from the order date. We were told you couldnt cancel the order. That it would ship and then we could return.We shipped the product back within days of receiving it. Upon the return we received $1576.58 of the $1857.40 that I paid. I contacted them for the rest. They said that there is a 10% restock fee plus no credit for original shipping. Further, they said you can only cancel within 5 minutes of the order being placed. I am seeking a credit on the full amount. I should not be penalized for your system limitations or whatever the reason is you could not accept my call 30 min after the order. The order was 2222108.Thanks.

    Business Response

    Date: 12/28/2022

    As stated on our website, customers have 5 minutes to contact us to cancel the order. As stated by the customer they contacted us 30 minutes after the order was placed.  Our return policy, which is also stated on our website, says that the customer is responsible for shipping both ways.  That means we do not refund original shipping and the customer is responsible for return shipping.  We did not actually charge this customer the a 10% restocking fee, we provided return labels to the customer at a cost of $10 per label which is cheaper for the customer.  The refund was done correctly.

Christmas Lights, Etc. is BBB Accredited.

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