Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Christmas Lights

Christmas Lights, Etc.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Sales and Advertising Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 12/05/2023

    We apologize for the disappointing experience the customer has had with the delivery of their order. The estimated delivery dates given on our website are the dates given to us by the carriers. We always use the word estimated for delivery dates because the carriers do not guarantee the delivery dates, they are simply estimates. **** has an on-time delivery rate of 93% so unfortunately there will be some customers who receive packages later than expected. We have taken steps on our end to mitigate this as much as possible. We will offer to refund the customer the $12.50 difference in the shipping rates. Even though the package arrived later than expected it arrived 2-3 days earlier than the economy shipping option. We do not bait and switch customers. We do business honestly and ethically.
  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a christmas tree and I tryed to take it back but they said I had it for over 5 weeks (in a box) I did set it up when they told me I could not take it back. We used it 3.5 weeks all the ruber bands are broken this tree cost $400. We have done other business with this company with buying our lights. We were happy with the lights

    Business Response

    Date: 12/29/2022

    I have researched the customer's orders.  The customer also chatted us about this tree on 11/28 asking about a tree she purchased from us on 10/3.  We have no records of a tree being purchased by her on 10/3.  The customer did purchase 4 light show trees on 2 different orders on 11//22 and the customer returned all four of those trees and has been refunded for them. The refund was processed on 12/8.  If the customer can provide the order number for the tree they purchased on 10/3 then we can revisit the return.

     

     

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a bunch of lights from this company on 11/25 in the am. Approximately 30 minutes later I called to cancel. My wife explained to me they were the wrong lights. The lights were not to ship for 6 days from the order date. We were told you couldnt cancel the order. That it would ship and then we could return.We shipped the product back within days of receiving it. Upon the return we received $1576.58 of the $1857.40 that I paid. I contacted them for the rest. They said that there is a 10% restock fee plus no credit for original shipping. Further, they said you can only cancel within 5 minutes of the order being placed. I am seeking a credit on the full amount. I should not be penalized for your system limitations or whatever the reason is you could not accept my call 30 min after the order. The order was 2222108.Thanks.

    Business Response

    Date: 12/28/2022

    As stated on our website, customers have 5 minutes to contact us to cancel the order. As stated by the customer they contacted us 30 minutes after the order was placed.  Our return policy, which is also stated on our website, says that the customer is responsible for shipping both ways.  That means we do not refund original shipping and the customer is responsible for return shipping.  We did not actually charge this customer the a 10% restocking fee, we provided return labels to the customer at a cost of $10 per label which is cheaper for the customer.  The refund was done correctly.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.