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Average of 61 Customer Reviews
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Review fromJD E
Date: 11/09/2023
1 starI wish I’d read the reviews before I ordered. If I don’t get my part before my bank statement I’ll stop payment
Partzilla.com
Date: 11/14/2023
Unfortunately there is no way currently to link our system to the manufacturer, therefore, all ETAs displayed are best estimates, based on average time it takes for parts to arrive to our distribution center. Once we place the order with the manufacturer and receive updates, we send those out via email.
At the time your order was placed (11/2) the part ordered was not in stock. On 11/4, once we were notified of a delay with the manufacturer, we sent out an email detailing the ETA they provided (11/8). The part arrived earlier than expected and was promptly shipped on 11/7. Tracking indicates this was delivered on 11/9, via a shipping upgrade provided by Partzilla at no additional cost.
Review fromSherman M
Date: 11/01/2023
1 starScam artist. I ordered 92072-1227, the picture clearly shows 3 pieces and there is nothing indicating otherwise. The price of $6.36 is even divisible by 3. i received 1 piece and when I called to advise them of the issue I barely got an apology. I strongly recommend shopping else.Review fromChenyang Z
Date: 09/26/2023
1 starDon't order here. Their customer service will only lie, once you pay, you only have endless waiting. In order to get the parts quickly, I paid an urgent fee of 27 US dollars, which was shown on the website to be received within 3-5 working days. But now it has been more than 10 days, the parts are still in the United States customs. I'm in Toronto. They really suck. If I have to wait that long I can order it from a dealer in Toronto.Partzilla.com
Date: 09/27/2023
We do apologize for this inconvenience. Average delivery time for international orders is 4-10 business days depending on country. Most arrive in 4-8 business days, however, these shipping times are an average and not guaranteed. We are unable to guarantee delivery times for international customers as unforeseen delays in Customs can occur.Review fromKyle K
Date: 07/28/2023
1 starWish I could give it no stars. Ordered a part on July 23rd and paid for expedited shipping that stated 3-4 business days. Well it's been 4 days and the part was just now shipped on July 28th. I called customer service and she said that the expedited shipping is for 3-4 days AFTER the part ships. That makes no sense. Usually when you pay for expedited shipping that mean you will get your product 3-4 business days once you place your order. They are so bague on their website. Our part was in stock when I placed the order and then we get an email stating it will be available ON July 28th. So do they not even stock parts? SO frustrating. When you pay for rush shipping that implies urgency not getting your part almost 2 weeks later. Why pay for rush shipping then? DO NOT ORDER FROM THIS PLACE!! TOALLY SKETCHY!!Review fromBrian H
Date: 07/08/2023
1 starOrdered a oil pressure switch on **** *** 2023 that was reported as "in stock". Received an email from Partzilla saying the part was back ordered and they would not have it to ship until **** **. I emailed Partzilla customer service on the morning of the *** of July asking them to cancel my order and to refund my payment method. At 1:56am on Saturday July *** I receive an email from Partzilla saying my order has shipped and finally I receive a response from customer service at 9:45am on the 8th saying they are unable to cancel my order because the order has shipped. The moral of the story is "Don't trust Partzilla when they state in stock" and if you want your order shipped asap, just ask for them to cancel the order. I will gladly give my business elsewhere as those that run a business this way do not deserve business at all. Best of luck and hope this review helps.Partzilla.com
Date: 07/10/2023
We do apologize for any inconvenience. We have reviewed your order and found that the part order arrived sooner than expected. Due to this, your order was shipped as soon as the part arrived. The order was shipped earlier in the day on ****2023 (11:27 AM). The tracking emails are sent overnight, after the packages have left our facility. We do apologize that we were unable to cancel this order for you. If you would like to return the order, please reach out to us directly and we will provided a prepaid return shipping label.Partzilla.com
Date: 07/10/2023
We do apologize for any inconvenience. We have reviewed your order and found that the part order arrived sooner than expected. Due to this, your order was shipped as soon as the part arrived. The order was shipped earlier in the day on ****2023 (11:27 AM). The tracking emails are sent overnight, after the packages have left our facility. We do apologize that we were unable to cancel this order for you. If you would like to return the order, please reach out to us directly and we will provided a prepaid return shipping label.Review fromNick T
Date: 06/16/2023
1 starI've enjoyed ordering parts from partsilla in the pasked ultimately. I don't believe they have a warehouse. I believe they ordered direct from the distributor here and lies the problem. They claim that parts are in stock. After calling to check up on the delay I was briefly and quickly told that my order would be canceled and the customer service representative hung up the phone on me. customer service sucks.Partzilla.com
Date: 06/19/2023
Hello,
We apologize for the less than satisfactory experience you had with us. However, we have looked into the interaction and see the item on your order was on national backorder with the manufacturer. The agent stated the order would be canceled and the funds would be available within 3-5 business days. We hope to do business with you in the future.
Review fromTony F
Date: 03/28/2023
1 starTotal liars. Weren't honest from the gate. Was told they don't share customers information, and what's the FIRST thing they do. Share my information with a third party.Review fromMike L
Date: 03/09/2023
1 starDo not buy from them. Ordered parts and paid for rush delivery. I still have not seen my parts or know where they are almost 2 weeks later. Customer service is non-existent bc they do not have answers to most questions. I stated by other people I see they use mail innovations to ship parts which do not promise a delivery date, even if you pay for rush delivery. Find someone else to buy your atv parts from. This place is a joke. Also, good luck getting a refund bc they blame everything on *** and **** for losing parts so they don't have to refund you the money.Review fromEric S
Date: 03/04/2023
1 starAbsolute worst in shipping despite advertising "fast shipping". Nope. I live in CA and the tow parts are being shipped from NV - neighboring states. Ordered two parts. -both listed as available and in stock. Two weeks later, inquire as to why not received, told one of the parts was suddenly on "back order." I ask that they at least ship out the part in stock. They charge me an additional $8.00.
We are now over a week since I paid the additional shipping fee and I find Partzilla used "UPS Surepost" the cheapest most inefficient method available - UPS gives the part to USPS. What??? Why, one state over?? The UPS tracking states "no delivery date available. The back order part has now been shipped as well and guess which method used - yep, UPS Surepost.
Look at reviews here - the same story over and over. And read Partzilla's reasons that ring hollow. Stay far away from Partzilla.Review fromW. N.
Date: 01/04/2023
1 starAbsolute worst.
Paid for parts shown in stock only to find out days later they were not. Two weeks later the parts are finally in stock and shipped using UPS Mail Innovations, by far the worst shipping service available. Nearly a month has passed since my initial order and the expected delivery date has come and gone and I still have no idea where my order/parts are. Tracking information is useless.
Emails to customer service go unanswered.
Never again.Partzilla.com
Date: 01/09/2023
We do apologize, unfortunately, the carriers are experiencing some delays at their sorting facilities due to the recent holidays. I have reached out to the carrier for information on your package. If they are not able to locate and deliver your original package, we are happy to process a replacement order or refund. Please contact us directly with how you would like to proceed. This can be done by phone, email, live chat or SMS messaging. In the meantime, we are processing a full shipping refund for the inconvenience this has caused.W. N.
Date: 01/09/2023
Please review my order #**********. You will see my purchase was paid for on December 11, 2022 and finally shipped on December 22, 2022. The initial delay in shipping was due to the fact that the parts I ordered, which is were shown in stock, were in fact not readily available and Partzilla first had to acquire them.
As of January 9 2023, my order has yet to arrive. You can blame the shipping service (*** **** ***********), but it was a shipping service you choose to use knowing full well of the ineptitude and lack of quality shipping this service provides.
Yes, I believe a full refund of my purchase including shipping is appropriate as I am now nearly a month behind on my repair.
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