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Business Profile

Household Garbage Disposal

Clean communities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Garbage Disposal.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a sales person from Clean Communities come to our neighborhood on 7/23/2025 getting us to switch our trash service to them. They gave us a rate that was lower than what we currently pay and a promo for first 3 months free. My husband signed a form agreeing to this rate and promo with service starting on 9/3/2025. We called our current trash company on 7/30/2025 and they matched the rate, so we went to cancel with Clean Communities. To our surprise, they said if we cancel, wed have to pay $685 dollars for cancelling early when we havent even started service with them nor received the trash bin. The sales person even said to us verbatim you can cancel anytime. He failed to mention that if we cancel early, wed have an early termination fee. The form my husband signed had none of this information on it. We are not paying an early termination fee to a company we have not even started service with.

    Business Response

    Date: 07/31/2025

    Customers are provided a copy of the signed service agreement at the time of signing up. The contract states the customer understands they will be paying ********************** for the 36 month term. We understand Mrs. ******* has decided to continue service with her current provider and would like to resolve this with her. Unfortunately, the provided information does not give enough details to confirm her account. With the service address, we can ensure Mrs. ********* account has been closed without penalty.

    Customer Answer

    Date: 07/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:07/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company operates in haste. Bills are typically sent by email, which goes to spam based on the way the email is structured. Twice, instead of sending a notice or reminder letter, phone call, etc. the business has hastily removed our trash can for lack of one payment. We do not realize payment is due since the emails do to spam and are billed quarterly. Payment was made one week ago and we still have no trash can service. We've reached out by email twice, they do not respond. We were promised a new trash can 7.21 ( 6 days after payment) yet, we still have no can. This company will need to reimburse or apply credit for everyday that we are without a trash can. Completely disappointed in the customer service, lack of urgency and blatant disregard of handling business. We have referred several neighbors and are regretting doing so.

    Business Response

    Date: 07/23/2025

    We apologize for any inconvenience that our collections processed may have caused. We do our best to communicate with customers more than once before removing equipment due to nonpayment. After reviewing the account records, we found that the 05/01/25 invoice was past due and we had not heard from the customer. The invoice was sent from the same remit address as the 02/01/25 invoice (page 4), which was received without trouble (page 3). The structure and format of our invoices has not changed (pages 1 & 2). We made attempts to contact the customer at the provided phone number on the account, and have been successful in communicating information in this manner previously (page 5). While we can see that the last message was not delivered due to the carrier, the previous messages were successfully sent advising of the past due balance. The account has been reinstated, and equipment was delivered before the scheduled service day of Tuesday, July 22, 2025. This allowed the customer to be serviced on their next scheduled pickup day immediately following the received payment. The account was not charged for the time the account was closed (page 7), and the customer was also provided the same service at a discounted rate (page 6). Please let us know if there is anything more we can do, but we believe this has been resolved.

    Customer Answer

    Date: 07/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as the business agreed to price match a competitors rate. Additionally, communications should be sent by mail to avoid potential email/text automatic message spam blocking. The new rate will be $54 per quarter.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:04/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March ******* I was advised by Clean Communities that a $35 NSF charge was applied to my account via a text message. I had attempted to pay my bill twice within a 2 week span via ACH and the company advised that they did not get either. The second payment eventually went through, but prior to that the payment came back *** due to their faulty online payment system. I reached out to the company to see if they could reverse the charge but I was told that they could not. I should not have to pay a $35 fee for their faulty system. I want a billing adjustment applied to my account for the $35 they charged me for a NO FAULT NSF. They need a better online payment system.

Clean communities is NOT a BBB Accredited Business.

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