Complaints

This profile includes complaints for Prosolar Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Prosolar Group LLC

  1100 W Oakland Park Blvd Unit 8 Wilton Manors, FL 33311-1612

  
• 

  Prosolar Group LLC

  3601 Vineland Rd STE 4 Orlando, FL 32811-6474

  
• 

  Prosolar Group LLC

  4011 New Herrnhut STE 200 St Thomas, VI 00802-1975

  
• 

  Prosolar Group LLC

  5007 Starboard St STE 7 St Croix, VI 00820-4676

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon 

  it has been almost a month since this complaint was sent to your office and to date I have not had a response from the owner of the company. This just shows that they do not care about their customers! I do hope other potential customers will see this and will think twice about using this company (Prosolar located in ********************** on *****************). 

  For those who have not seen my prior complaint this company has collected 90% of the funds to complete my job and to date the roof is leaking (I have complained and no one has been out to do the repairs), my solar panel is on but has not passed the city inspections so it cannot be hooked up to FPL. 

  If I o not get a response and ompletion of this project within the next 2 weeks I will be force to report them to the state and begin legal proceedings accordingly

  

  Business Response

  Date: 05/23/2025

  Thank you, BBB, for reaching out, sharing your concerns, and assisting us with this situation. We understand the frustration and inconvenience caused and appreciate the opportunity to explain the circumstances.
  
  We are at a loss for words and have suffered a financial loss on this roof project.
  
  Our records indicate that the permit for the solar system is still open, and the system has not yet been fully connected. The final inspection was canceled because Ms. ************ project is currently in arrears, as she has not paid the final balance for her roof replacement. Additionally, her request to install a metal roof on her garden shed violated the "Miami-Dade Hurricane Code", and we have made multiple attempts to educate Ms. ********** about this illegal request. She is unwilling to understand the potential jeopardy this request could pose to Prosolar. Another point is that the shed was not part of the scope of the roofing contract.
  
  We are committed to fixing any issues as quickly as possible, given that the client agrees to fulfill her payment obligations per the contract.
  
  Regarding the roof leak, we understand the clients concerns. We take such matters seriously and are dedicated to addressing the issue promptly. Our sales representative, ****** *****, offered to visit the property, but this was declined. We have tried to coordinate a visit to assess and repair the leak; however, we have not been able to do so due to the clients reluctance to pay for services rendered. Per our policy, we typically complete all work and inspections before requesting final payments. We are willing to work with Ms. ********** to resolve these issues and move forward.
  
  Concerning materials and project completion, we have thoroughly reviewed the site with our team and can confirm that no materials were taken from her property. The clients brother did ask our team to remove some excess scraps of wood from the site.
  
  If Ms. ********** believes other specific items are missing, we would appreciate more details so we can investigate further.
  
  We aim to complete the project to everyones satisfaction and resolve all outstanding issues. We remain committed to working with the client to finish the work and address her concerns.

  Customer Answer

  Date: 05/27/2025

  In response to the letter from Prosolar they are not being truthful in regards to the inspection. ****** ***** visited our office on May 9th at 111pm took pictures of the leak and sent it to the manager *****. We have never denied access to Prosolar or ****** Hopa as we need the issues resolved. 

  To date we have not heard anything from them in regards to closing the permit for the solar, turning it on or repairing the roof that is leaking. Until these issues are resolved and the system is up and running we will continue to withhold the $4900 balance which ONLY represents 10% of the complete project. 

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23252494
  
  I am rejecting this response because:

  In response to the letter from Prosolar they are not being truthful in regards to the inspection. ****** ***** visited our office on May 9th at 111pm took pictures of the leak and sent it to the manager *****. We have never denied access to Prosolar or ****** Hopa as we need the issues resolved. 

  To date we have not heard anything from them in regards to closing the permit for the solar, turning it on or repairing the roof that is leaking. Until these issues are resolved and the system is up and running we will continue to withhold the $4900 balance which ONLY represents 10% of the complete project.
  

  
  
  Sincerely,
  
  ******* **********

  Customer Answer

  Date: 06/04/2025

  Please advise on the status of this file. thank you 

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have reached out to me via phone on 11/22/2024. I'm awaiting communication for their email address to send the documentation requested in the phone call.ty vendor, ********************, are scamming people just to get their business and they are not informing the customers of all the charges they will end up receiving. Had I known in that consultation that I'd receive 2 bills each month instead of 1, I would have never moved forward with this project, unacceptable. Since I am being billed $33.10 per month by ***, and I signed a 25 year agreement with this company, I want a refund for the full amount I'm going to end up paying FPL for these :Interconnection Fees' That I was never advised about: $33.10 * 12 months * 25 years = $9,930.

  

  Business Response

  Date: 11/22/2024

  We are currently in contact with the customer ****** ****. It seems his complaint is actually with the third party company ******************** that we provide installation services for. Nonetheless we are working above and beyond to gather more information from ****** **** to absolve this problem.

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 22469594
  
  I am rejecting this response because:

  The merchant is working with me currently, and this issue has not been resolved yet.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:10/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19/2023 ProSolar Group finally received final approval for my residential solar project from the ***************. My dispute arises from the months of requesting my original signed permits authorized by the city. As part of the project I paid for the permits and therefore I am *********** my original approved permits. Prosolar has emailed me a set of permits that they originally submitted to the city however none of documents have final signed approvals and therefore they do not hold any legal validity. I addition, ProSolar had many failed inspections and many revisions needed to be corrected and resubmitted to the city. Therefore, I need to receive the final approvals with all the changes and revisions that were made to the plans and permits. ProSolar is in possession of my original signed documents and is responsible for providing them at the end of the project. I have been reaching out to them for several months and they recently answered that the documents have been misplaced. I have spoken with the sales manager and others in charge and they promised to reach out to the cities involved and acquire a set of certified permits. In addition, simultaneously, I had a ************** with them at my business location and as it turned out they have not provided original permits for that project as well and again they claim that those permits were also lost. I have a very difficult time believing that such important documents are that easily misplaced. In conclusion 3 weeks ago they promised to provide certified copies from each city but they are now ghosting me and no longer replying with any updates nor have they provided any such copies. This is unbecoming an lacks professional courtesy to treat a customers who has spent so much money on not one but two projects with them. I am writing this complaint in hopes that someone will reach out to me and finally provide my signed or certified permitted documents.

  

  Business Response

  Date: 11/07/2023

  Your request for the original permit cards for both your home solar project in ******* & your business in ***********.  Unfortunately we do not have the original permit cards, once we confirm with the  "Authority Having Jurisdiction"  (***)  / city the inspections have passed and the permits are closed, the paper documents from the job sites are discarded. 
  With today's online portals,  most entity's no longer accept the paper permit card as proof the permit has closed or inspections have been completed. For example, FPL requires proof directly from the  ***'s portal, they will not accept the paper permit card. 
  The project manager of the *********** installation remembers the entire package possibly being left in a letter-sized envelope on a table in the entrance of the back door (smaller door), is it possible it is still there?  
  ****** has responded to your emails and text messages to the best of his ability, providing you with a copy of the plans , permit cards (without signatures) and proof from the *** that all inspections have been finalized and the permits are closed.  
  I have reached out to both the *************** and *********** asking for a certificate of completion for both jobs and was advised that neither *** will provide one for solar projects but both have provided proof  that all inspections have passed and the permit is closed.

• Initial Complaint

  Date:11/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with ProSolar early in the year made my initial down payment for solar. Did my research and was initially very happy with the company I chose. In July permits were issued and on August 4th I was scheduled to have the electrician come do the required electrical work to support the panels. On the 4th the electrician chose to move his vehicle out of my driveway without speaking to me and drove across my lawn to park on the grass. When he did he drove across my septic tank and drain field lines. I immediately called someone to inspect the drain field and was told that it was compromised because of the weight of the vehicle on the soft sand. It had been inspected less than a year before and was in good working order.I contacted the solar company immediately and was told there would be no issues they would take care of it They agreed I should have it inspected and I provided them with a reports as a few days later. Pro solar agreed to pay for the inspection and I was told any damages or replacement of grass or lines would be taken care of. Until the company saw the amount it was going to cost to redo the drain field. I was eventually provided with information for the electric companies insurance company who I contacted and filed a claim with and have provided all of the information provided to ProSolar regarding the prior inspection, the current inspection and evaluation of my system. Since I provided that information I have been completely ghosted by the company. No one responds to my emails I'm being told my permits are expiring by the county and fines maybe issued for violations and unclosed permits. I need help I need this job finished I need whatever fines with the county resolved for failing to meet their deadlines and I need the septic issue taken care of. I have tried repeatedly to deal with this at the lowest possible level but I know starting next year septic rules change and the project will be significantly more expensive.

  

  Business Response

  Date: 03/09/2023

  This project is 100% completed on 1/31/2023 when we receive the Permit to Operate from the utility company and the customer paid us in full on 2/15/2023. 

  At this moment customer is satisfy with ********************. 

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PUT SOLAR PANEL WITH TESLA BATERYS IN MY PROPERTY IN SEPTEMBER THE ENGINER TELL ME THAT THE SYSTEM IS READY AND NO MORE BILL FROM *** AFTER THAT I HAVE TWO BILL FROM *** IN SEND AMOUNT AS USUAL THE SYSTEM NO WORK BECAUSE THEY SAYS THE *** NEED TO CHANGE THE METER BUT THE INSPECTITION FRON *** TO PANEL SYSTEM NO PASS,I CALL TO NUMBERS IN PROSOLAR AND NOBY ANWSER OR THE DONT NO WHAT HAPPEN,THEY TELL ME WHEN THEY FINISH THE INSTALATION THAT I NEED THE NEW INSURANCE FOR *** FOR 1 000 000 NEVER TALL ME BEFORE MY INSURANCE COMPANY DONT MAKE THE REQUEST,THIS COMPANY IS SCAM

  

  Business Response

  Date: 03/09/2023

  Prosolar took care of this complain with the customer and clarify all his questions and concerns. At this moment ******************** is satisfy will the company and this case is closed.