Business ProfileforProsolar Group LLC

On 4/19/2023 ProSolar Group finally received final approval for my residential solar project from the ***************. My dispute arises from the months of requesting my original signed permits authorized by the city. As part of the project I paid for the permits and therefore I am *********** my original approved permits. Prosolar has emailed me a set of permits that they originally submitted to the city however none of documents have final signed approvals and therefore they do not hold any legal validity. I addition, ProSolar had many failed inspections and many revisions needed to be corrected and resubmitted to the city. Therefore, I need to receive the final approvals with all the changes and revisions that were made to the plans and permits. ProSolar is in possession of my original signed documents and is responsible for providing them at the end of the project. I have been reaching out to them for several months and they recently answered that the documents have been misplaced. I have spoken with the sales manager and others in charge and they promised to reach out to the cities involved and acquire a set of certified permits. In addition, simultaneously, I had a ************** with them at my business location and as it turned out they have not provided original permits for that project as well and again they claim that those permits were also lost. I have a very difficult time believing that such important documents are that easily misplaced. In conclusion 3 weeks ago they promised to provide certified copies from each city but they are now ghosting me and no longer replying with any updates nor have they provided any such copies. This is unbecoming an lacks professional courtesy to treat a customers who has spent so much money on not one but two projects with them. I am writing this complaint in hopes that someone will reach out to me and finally provide my signed or certified permitted documents.