Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered glasses from Glasses USA and they shipped them via DHL, tracking # ******************************. DHL was supposed to have given the package to the post office for delivery by Nov. 28th. The post office is still waiting for the package and DHL is not trying to locate the package. Cannot get in touch with a human being at Glasses USA and they have my money

  Business Response

  Date: 12/07/2023

  Greetings *****,

  We are sorry to hear that you are having delivery issues. After reviewing the tracking information and researching the shipment details, it appears it has experienced a service/transit delay. Scanning event shows your item was in transit to **** for final mile delivery on 11/28/23. Unfortunately, updated scans have not been made available to determine the current status.
  
  However, the tracking scans do not provide any insight into the specific reason for the delay. There are times when a single package is delayed during processing and transit and there is no clearly identifiable explanation for the delay. This appears to be one of those cases. Many other factors come into play once a package is tendered to delivery service provider i.e.: transport issues/delays, packages lost in transit, scratched barcodes, damaged packages etc... We apologize that we do not have any other information available for the whereabouts of this package.
  
  However, in these circumstances we recommend contacting the seller/merchant for further assistance. The seller can advise you as to the options available if you did not receive your package. They have the ability to take any necessary steps to file a claim with us per our contractual agreement. Sorry for any inconvenience experienced.

  
  Sincerely,
  DHL eCommerce

  Business Response

  Date: 12/21/2023

  Greetings Imani,
  
  After reviewing the tracking information and researching the shipment details, it appears it had experienced a service/transit delay. Final scanning events show your item: Delivered, In/At Mailbox, **************, ** 27909, December 19, 2023, 2:08 pm. There are times when a single package is delayed during processing and transit and there is no clearly identifiable explanation for the delay. This appears to be one of those cases.
  
  We recommend contacting your seller (merchant)of the package if you have any further grievances, and they can take any necessary steps to provide you with further options of assistance. We apologize for the inconvenience that this has caused.
  
  Sincerely,
  DHL eCommerce Solutions Team

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/02/2023 I purchased 2 items from Ksubi.com. I had kept track of my order and tracking. I received one item on Saturday 12/9/2023 by **** The other item is being delivery by DHL under tracking number **********. December 5, 2023 I signed up for DHL text and email to follow my package. The package was set to deliver on Mon. Dec 11, 2023 based on the text I received. I was tracking the package also on my cell. DHL sent a text indicating 12/23/2023 at 10:24am shipment was out with courier for delivery. I received another text stating delivery today 1700:19:00. At 15:38. On 12/11/2023 I received another text claiming today but no one was home this is unacceptable. I called DHL file a complaint and I was told a supervisor will call me on 12/11/2023 no one call. I contact DHL several times and still no package. I contacted ********* via online email and they were not helpful. DHL needs to bring my package that I paid for; and I do not want to do business with them no more. I want a Supervisor from DHL to call me and let me know why the driver failed to deliver my package as states on the text. He lied about I was not home, there are cameras in front and around my buildings and the person never show up. This this totally unacceptable. My apt 5L doorbell rings loud. As of now there is no updated information about my package and I think the driver knows that I called DHL and he delaying my package purposely.

  Business Response

  Date: 12/13/2023

  Greetings ******,

  Thank you for contacting DHL eCommerce Solutions. DHL Express is directly handling your item, we are DHL eCommerce (bulk shipper division). For assistance, kindly get in touch with our sister firm DHL Express by phone at ************** or by email at *********************** for assistance with the following:

  Inquiring about a delivery by DHL Express (10 digit Waybill numbers)
  *************************************************************************************************

  Sincerely,
  DHL eCommerce Solutions Team

• Initial Complaint

  Date:12/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding my package with tracking EEUS005957677CA0. I received a screening email that requested that I upload personal identification onto an online drive from what was saying was DHL but had a ************* logo (my package was from within North America). Being wary that this could potentially be some sort tof phishing I contacted DHL for confirmation. Not only did I receive zero reply a call I made on Dec 6 was entirely unhelpful; directing me to continue emailing. I did not receive any sort of reply until a week later only to be told after uploading the requested documentation that my package was being returned. It is entirely unreasonable to expect someone to upload personal documents with no follow-up. Since leaving a complaint with DHL, I have received a screening email for every single package I am expecting. I don't know if this is some sort of retaliation but this is beginning to feel like harassment as I have never had this request before. My complaint has also not been addressed in any way and I only received a generic response entirely unrelated to my issue. This entire situation has shown how completely unprofessional this company is. What I want is to have my package redirected back to me and remove my name from whatever screening protocol this is so I no longer receive these requests. Once should be enough to confirm whatever it is you needed to confirm. These requests are also coming from the same 2 people each time.

  Business Response

  Date: 12/11/2023

  Greetings ****,
  
  We are sorry to hear that you are having delivery issues. Due to the recent SCAMS we are just as concerned as you when it comes to being vigilant on this matter. We ask customers to conduct safety checks before proceeding. Check the email address to see if it is an actual DHL Express or DHL eCommerce email.If they still are not comfortable to call the number provided in the email and see if it is an actual DHL number.
  
  *********************************************************************************************

  I have reviewed the shipment and the package scanned: RETURNED TO CUSTOMER [DENIED PARTY ADDRESS] indicates a return was issued due to the listed recipient, organization/address, being categorized as a Denied Party. Transporting shipments to individuals or entities that are subject to sanctions imposed by the **, UN, ** or another relevant authority is prohibited.
  
  Denied party screening refers to the process of comparing names of customers, business partners,facility visitors, etc., against official watch lists of individuals and entities with whom it is illegal to do business.
  
  When such a hold occurs, we do make attempts to contact the consignee advising of the issue and requesting necessary documentation that is needed to clear the shipment. If multiple attempts are made to contact the consignee, yet no response is received, then a return is issued on the shipment.
  
  We recommend contacting your seller (merchant)of the package if you have any further grievances, and they can take any necessary steps to provide you with further options of assistance. We apologize for the inconvenience that this has caused.
  
  Sincerely,
  DHL eCommerce Solutions Team

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding e commerce # **************** your team has lost or stolen this package and I want it found. Please put a trace on this package. You originally had it held in a facility in ********** for an entire week. Its now stuck in ******** for another week. Ive had other packages move through this hub that were ordered weeks after this order. Your customer service team is deplorable. You actually dont have a customer service team because NO ONE ANSWERS. Ive called every single day for the past five days. I let the call sit in a queue for two hours and then your company hangs up. You have done this to me daily. You are stealing packages and not answering calls. What kind of second rate company is this honestly? Please find and deliver my package immediately. It is THREE WEEKS LATE!

  Business Response

  Date: 12/07/2023

  Greetings ***,

  We are sorry to hear that you are having delivery issues. After reviewing the tracking information and researching the shipment details, it appears it has experienced a service/transit delay. Scanning event shows your item was in transit to **** for final mile delivery on 11/29/23. Unfortunately, updated scans have not made available to determine the current status.
  
  However, the tracking scans do not provide any insight into the specific reason for the delay. There are times when a single package is delayed during processing and transit and there is no clearly identifiable explanation for the delay. This appears to be one of those cases. Many other factors come into play once a package is tendered to delivery service provider i.e.: transport issues/delays, packages lost in transit, scratched barcodes, damaged packages etc... We apologize that we do not have any other information available for the whereabouts of this package.
  
  However, in these circumstances we recommend contacting the seller/merchant for further assistance. The seller can advise you as to the options available if you did not receive your package. They have the ability to take any necessary steps to file a claim with us per our contractual agreement. Sorry for any inconvenience experienced.

  Sincerely,
  DHL eCommerce Solutions

• Initial Complaint

  Date:12/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent received my package theyd been in the warehouse for three days nor have the tracking updated. Please update and transfer to ****

  Business Response

  Date: 12/07/2023

  Greetings ****,
  

  We have reviewed the tracking information and researched the shipment details which indicates the package had experienced a processing delay in our distribution center, due to our Peak Season volumes (Expected Delivery 12/5/23). However, tracking is showing a successful delivery on 12/6/23 in/at your mailbox. We apologize for any inconvenience caused by the delay.
  
  Sincerely,
  DHL eCommerce Solutions

• Initial Complaint

  Date:12/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 10, 2023 a package valued at ********************************************* using DHL Ecommerce. The package was to make it's way to the DHL ECommerce Facility in ******, **. It in fact did arrive there on 11/12/2023. The package was then scanned and placed on a truck to be taken to the ******** Service Provider on 11/13/2023. This was ***** The ************* ************** have been very helpful and have scanned all video of packages being offloaded and loaded into their system that day. However, this package was NOT there. I have contacted the shipper who is told by DHL that it has been delivered. Even though DHL's Ecommerce own tracking website shows it has not in fact been delivered. This has blocked me from getting a refund from the sender and DHL eCommerce refuses to even LOOK for the package stating that the package was taken to ***** Yet I asked for proof it actually got off the truck into the hands of the **** and they laughed. I said does this mean the package has been stolen by someone at DHL and should I file a police report? The response was "HAHA good luck with that" and hung up on. I want my package or a refund. Neither of which I can get if DHL doesn't do something. I need them to either FIND the package and send it on OR notify the shipper the package is lost and I should get a refund. Tracking: ****************************** Customer Confirmation: ****************************************** Number: **************** Local Tracking Number: **********************

  Business Response

  Date: 12/07/2023

  Greetings ******,
  
  We are sorry to hear that you are having delivery issues, and apologies for any incorrect customer service information you received, as we are here to help!

  We have reviewed the tracking information and researched the shipment details which indicates the package has experienced a service delay. The available information does not provide any insight into the specific reason for the delay or why the package has not yet been delivered. The package has not been scanned by **** since it was tendered on 11/13/23. With no available tracking scans or updates from ****, we are not able to obtain any additional information from ****. There are no scans of delivery on either website.

  There are times when an individual package may be delayed during processing and transit and there is no clearly identifiable explanation. This appears to be one of those cases. Many other factors come into play once a package is tendered to delivery service provider i.e.: transport issues/delays, packages lost in transit, scratched barcodes, damaged packages etc... We apologize that we do not have any other information available for the whereabouts of this package.
  
  However, in these circumstances we recommend contacting the seller/merchant for further assistance. The seller can advise you as to the options available if you did not receive your package. They have the ability to take any necessary steps to file a claim with us per our contractual agreement. Sorry for any inconvenience experienced.
  
  Sincerely,
  DHL eCommerce Solutions

  Customer Answer

  Date: 12/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is ok.  I wanted them to look and they did.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items from an online seller that went from ******* (tracking # UQ339685891DE) to DHL ECommerce (tracking # ****************). According to the *** tracking, they have had the items since 31 Oct 2023. There have been no updates since they received it. The package had a latest delivery date of 27 NOV 2023 and it has not yet arrived and there is still no update on the tracking. I have sent communications via the email option on their website but only get a canned auto reply response that has no specifics on my package. No live customer service representative has replied.

  Business Response

  Date: 12/04/2023

  Greetings ****,
  

  Thank you for contacting DHL eCommerce. We have researched your shipment, and it appears to be experiencing a transit/service delay. We were not able to obtain any tracking updates beyond: PROCESSING COMPLETED AT ORIGIN 10/31/23 2:38 PM CE *****************, DE (our International export facility). 
  

  The package will be in transit with no additional scans until it arrives within ******* for customs clearance processing. Either website DHL, the Merchant or **** will not receive any further updated tracking information until that time. DHL works in partnership with **** for local door-to-door deliveries to your mailbox. Once the package enters their delivery network, it will be routed to your local post office for delivery.
  

  We recommend contacting your seller (merchant) of the package and they will take the next necessary steps and should provide you with further claim assistance. We apologize for the inconvenience that this has caused.
  

  Sincerely,
  DHL eCommerce Solutions

  Customer Answer

  Date: 12/04/2023

  
  Complaint: 20948956
  
  I am rejecting this response because: The item has surely not been sitting in a bin somewhere in *******. It doesn't take over a month to move from BuIgaria to the US to be received into customs. I have received multiple packages from there over the last 6 months and none of them took longer than 3 weeks to arrive here. One order was placed 10 days after this one and I received it on 29 November. The issue is DHL service. I would like you to find my package or just tell me it is lost. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/06/2023

  Greetings ****,
  

  The available information does not provide any insight into the specific reason for the delay or why the package has not yet been delivered. There are times when an individual package may be delayed during processing and transit and there is no clearly identifiable explanation. This appears to be one of those cases. This package final delivery provider is ***** their website states: Tracking Number: UQ339685891DE--Not Trackable, USPS Tracking is unavailable for this product for *******.

  ***********************************************************************

  Due to the time frame lapse and no event scans, we are unable to obtain any other information for this package. We recommend contacting the seller/merchant for further assistance. They can take any necessary steps or options to file a claim with us per our contractual agreement. Sorry for any inconvenience experienced.
  
  Sincerely,
  DHL eCommerce Solutions Team

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20948956
  
  I am rejecting this response because: I know that ******* handed it off to you with the tracking # **************** so I don't understand why you are using their tracking in your response or saying **** doesn't have any info. I already knew all of that. What I don't know is where the package went once it was received by DHL ECOMMERCE.  The bottom line is that you are in possession of it as of 31 OCT. Your own tracking says that. I also already know that neither their number nor yours are trackable through ****. I have done all the research on that already. It was handed to DHL ECOMMERCE in ******* under tracking through DHL ECOMMERCE with the number of **************** and has not been seen since. Perhaps you should speak to your overseas counterpart and try to track it down. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/12/2023

  Greetings ****,
  
  As we explained before, this package was being shipped from overseas ********. The package will not receive any additional scans until it arrives in the destination ***********. It appears this package is experiencing a service/transit delay. There are times when an individual package may be delayed during processing and transit and there is no clearly identifiable explanation. This appears to be one of those cases. This packages final delivery provider is ***** their website states: Tracking Number: UQ339685891DE--Not ********** **** Tracking is unavailable for this product for *******. Due to the time frame lapse and no event scans, we are unable to obtain any other information for this package. 
  
  ***********************************************************************
  
  We advise contacting the seller/merchant for further assistance. They can take any necessary steps or options to file a claim with us per our contractual agreement. Sorry for any inconvenience experienced.
  
  Sincerely,
  DHL eCommerce Solutions Team

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20948956
  
  I am rejecting this response because: First of all, contacting the seller does no good as they don't know what you did with it either. As I said before, I know it was from ******** with a tracking number from ******* of UQ339685891DE that is not trackable via ***** What I don't understand why you keep going back to that number are not looking into your own tracking number of 2873791012895513 since that is where it has been stuck in ******* since OCTOBER 31st and has not made it to US CUSTOMS for a scan. You received it under from ******* and gave it YOUR (DHLECOMMERCE) assigned tracking number of 2873791012895513 on OCTOBER 31st. Thus, you should be investigating where it is under YOUR tracking number of 2873791012895513 not anyone elses tracking number. Take a look at the original attachments showing all of this information and please find it using YOUR tracking number. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 07/12/2023 I used DHL to transport my bicycle and the carrier never delivered. After multiple attempts to get details, this was the response of DHL: "Following your inquiry about the parcel, we investigated with the driver and the parcel is nowhere to be found."This is no less than gross negligence and possible theft by the driver. The value of the bicycle and case was well above $3000 and I am asking for compensation by DHL.This is the tracking number: JJD00026702000039062001

  Business Response

  Date: 10/10/2023

  Greetings *******,
  
  We have reviewed the tracking information provided and it does not appear in our system, it indicates this package was not handled by DHL eCommerce ********. Unfortunately, this package was processed through DHL Parcel.nl (***********), with international origin/destination addresses. It appears the last scan for this package was 7.18.23, it may be past the time frame to file a claim. If you placed insurance on your package, we advise to contact the customer service department in *************** for further assistance: ********************.
  
  ********************************************************************************
  
  Sincerely,
  DHL eCommerce Solutions

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed DHL eCommerce to request self-clearing for a package valued at below $100, as they were going to charge me a $10 service fee on top of $3.61 in tax. They did not respond to my request, and I was charged the full amount ($13.61) on August 17, 2023 at a ****************** after the *** delivery person left a delivery card at my door. I emailed them again on August 17, 2023, asking that my $10 be refunded, as I would not have paid it if they had responded to my self-clear request like they're supposed to, and they said it was non-refundable. My *** reference number: 20230731184031ON4F My *** tracking number: ****************

  Business Response

  Date: 10/10/2023

  Greetings ******,
  
  We have reviewed the tracking information and researched the shipment details which indicates the package duties & taxes + processing fee were not pre-paid through DHL eCommerce. As a courtesy we email the Pre-payment forms to the customer to pay the duties & taxes +processing fee upfront, so that you can receive your package without delay through customs. These fees are not payments we keep for ourselves, these fees go directly to the international customs clearance agency. This processing charge is the CUSTOMS ENTRY FEE which is charged for all packages entering internationally.You would have to pay this fee regardless of if you pre-paid with us, or if you wait until the package is delivered by the local postal service (C.O.D.)
  
  We suggest you contact CBSA directly to request a refund, and you can find their instructions here:
  ************************************************************.

  Sincerely,
  DHL eCommerce Solutions

• Initial Complaint

  Date:09/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is my tracking number...420605599274890335933800367850

  Business Response

  Date: 09/15/2023

  
  September 15,2023
  
  Better Business Bureau
  **********************************
  *******, ** *****
  
  RE: a
  
  
  
  DHL Express appreciates being given the opportunity to research and address our customer's concerns.
  
  Please advise our customer that further details are needed in order to provide resolution.The details needed may include but are not limited to:
  
  10-digit DHL Express tracking number.
  
  Upon receipt of more information, DHL Express can proceed accordingly with this complaint.
  
  Once again please extend our sincere apologies to our customer regarding this unfortunate incident.
  
  
  Sincerely,
  
  *******
  DHL Office of the President

  Customer Answer

  Date: 09/25/2023

  Company claims to have delivered my package on 9/7/23, but I never received it!!

  Business Response

  Date: 09/27/2023

  Greetings ********,
  
  We are sorry to hear that you are having delivery issues.
  
  We want to assist you, so at your earliest convenience please provide us the DHLeC or **** tracking number. We will then be able to research and provide further assistance.
  
  Sincerely,
  DHL eCommerce Solutions Team

  Business Response

  Date: 09/27/2023

  **UPDATE**
  

  Greetings ********,
  
  DHLeC works in partnership with **** for local door-to-door final mile deliveries. Per ****, the geo-locational data associated with this package (******************************) indicates that it was delivered to the intended address. Once the package receives a final Delivered scan from the local post office, DHL is unable to provide additional information. **** confirmed the package was delivered as addressed. Please note that the **** Delivered scan provides the following additional delivery details: (Delivered, Front Desk/Reception/Mail Room, ********, ** 60559, September 7, 2023, 5:38 pm. 
  

  It is recommended that you inquire with other members or individuals to see if someone inadvertently retrieved the package. Please note since signatures are not required, the delivered scan serves as the **** If you are claiming non-receipt, or suspect mail theft there are three options available. Contact your local post office for assistance, or report the suspected theft online at: ************************************ or call **************.
  

  We recommend contacting your seller (merchant)of the package if you have any further grievances, and they can take any necessary steps to provide you with further options of assistance. We apologize for the inconvenience that this has caused.
  
  Sincerely,
  DHL eCommerce Solutions Team