Business ProfileforAlliance CAS, LLC

Since I had not been informed, I tried several times to make a payment in August on the association's website without success.Because my account was blocked, I called the *** company 0n 08/07/2023 and found out that my balance had been sent to Alliance company and that I should make payments directly to them.On Thursday september 9, 2023, my wife called this company at ********** and spoke with a representative who told her that she had already received the invoice, but she did not have all the information.We have been calling on 08/11/2023 several times and sent an email on Friday 08/08/2023 and ******************* the team lead from Alliance CAS company stated that they can't give us any information as the property address appears on bankruptcy. Then my wife contacted the lawyer who represents her on the bankruptcy and he sent me the letter authorizing to contact us .Since the property was not included in the bankruptcy agreement and im not on bankruptcy and the property is under my name as well. We sent again another e-mail to ***** Alliance lead with the letter attached and she replied back to us: "As per our phone conversation, please contact the property management to assist you."We contacted the association's Manager and he told us to called Alliance as the account is on collection and the payments shoul by made to them.Because, the Association told us to call Alliance CAS company and Alliance told us to contact the manager property and the manager is telling us to contact Alliance . And Alliance is refusing to provide any other information. We want to pay the balance and be up to date with property *** payments.They just send me from one place to another and always tell me that Imy wife have to contact bankruptcy lawyer.But ,he already sent an email and letter authorizing them to contact us directly. I don't know what else to do to resolve this situation. We just want them contact us and provide the information with the balance and were we should paid or sent the payment.