Business Profile

Used Car Dealers

All Approved Autoworks, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for All Approved Autoworks, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

25 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle on May 9, 2025. When I came out there it was for a specific car but I was told it was sold before I got there. I was thinking ok no problem. I need a car to get to work so lets find something else. The sales man pointed out two cars to me that he said would be good. I went with an *****. They just cleaned the car up and put oil in it without fixing the problem with the car. I had the car for three days and it has a major oil leak. Im scared of driving and the engine blows. I had the head lights replaced only for them to be blown out again and only the driver side lights work. I was sold a car on pretense that it was reliable and I my second day driving to work I noticed it has problems that should have been fixed before selling. Vehicle is overpriced and doesnt run
Business Response
Date: 05/29/2025
On 05/09/2025 Ananzi ******* ****** purchased a 2009 Acura TSX Vin# ***************** in "AS-IS" condition with no express or implied warranty.
Customer Answer
Date: 05/30/2025

Complaint: 23321753

I am rejecting this response because: I was told the car had no issues. They lied about the car having oil leaks. They are a scam

Sincerely,

Ananzi ******
Business Response
Date: 05/30/2025
On 05/09/2025 Ananzi ******* ****** purchased a 2009 Acura TSX Vin# ***************** in "AS-IS" condition with no express or implied warranty.
Initial Complaint
Date:05/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I needed a car so we went to this buy now, pay here dealer. When they said as is that means ITS A LEMON. They deleted any codes that the car may have just to get you to buy the car. We got a car, drove fine the first night we got it. The next morning it left us stranded! All these codes are the dash started showing up. My husband reached out to the sales person who sold us the ******** said to bring the car in as soon as they open he brings it in and they said the mechanic couldnt take a look at it that we needed to leave the car for a few days and they will get to it when they get to it. After SPENDING ALL DAY, the mechanic then goes to say he doesnt have the machine to check the car and that hes not very familiar nor experienced with the kind of car we have. We have a friend who has a scanner and read RED codes so we went back (with pictures and videos of the codes shown) again the following day and to talk to the mechanic and one of the other sales guy gets in to my husbands conversation and pretty much says kick rocks cus they dont fix electrical problems, MIND YOU, electrical problems are UNSAFE to drive. Come to find out, they cut the wires directly to the computer harness to connect the gps system. The previous owners information was also still in the car showing that they purchased the car from them less the a month ago & we reached out to them; they voluntarily repoed this car for the same reason.. yet here we are a week with a s*** car because the owner is an a****** and he doesnt even want to come to a **** solution.
Business Response
Date: 05/12/2025
All Approved Autoworks has never sold a vehicle to ****** *****.
Customer Answer
Date: 05/12/2025

Complaint: 23319365

I am rejecting this response because: as I mentioned it was me and my husband. The car was put under his name as I was working the day of purchase. He was working with ***** (the salesman) & my husbands name is ****** ******. I can also have him file a complaint as well; thats not a problem. I have tried to provide pictures of some of the electrical problems that is appearing on the dashboard but they are too big but I have them for further proof with date stamps . Those are the codes that the dealership has cleared to make the car look like there was no issues. We have proof that the codes were STORED. Im clearly not the ONLY person who has had this issue with this place. I want it shut down so that no one else goes through the struggle and the stress of not having a reliable car. Selling a car AS IS IS THEIR INSURANCE TO SELLING A LEMON CAR. Again; Im speaking on behalf of my husband ****** ****** & I would love for you to say you have never sold a car to him neither because I would gladly provide proof & I can also provide the previous owners information since you guys left all her information in the car. Just like she returned the car the same month she purchased it. You guys also took ***** non refundable down payment CASH because you knew the car wasnt reliable in the first place. SCAM FRAUD !!!

Sincerely,

****** *****
Business Response
Date: 05/16/2025
Thank you fir giving your husbands name,
On 05/05/2025 ****** ***** ****** purchased a 2012 ********** Passat VIN# ***************** in "AS-IS" condition with no implied or express warranty.
Customer Answer
Date: 05/17/2025

Complaint: 23319365

I am rejecting this response because: you have stated the obvious & not responded to the actual issue here. We understand the car was sold AS IS, but you guys deleted the original codes and the car is having electrical issues with is UNSAFE & that is a hazard for me & my husband.
better business borough please investigate this company and if you guys do the right thing.. its to shut this place down! Go look at all their ****** reviews! Every single review is targeting the same issue or similar issues that we are having. This business has made over 2k in the past two months by selling an unreliable car with electrical problems because we are NOT the only customer who has had this problem with the car
when they say as is: that could mean cosmetic issues such as the windshield being cracked or the sunroof missing the cover or the car needing some slight mechanic issues thats fixable. We have spent ***** on a down payment then another $500 for the mechanic to tell us its electrical and its gonna cost over $1,000 to fix. Then to make weekly payments on a car that we physically cannot drive. This should not happen to any other customer! This is horrible and its been a headache for the past two weeks.

Sincerely,

****** *****
Initial Complaint
Date:04/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid ***** dollars down deposit in cash. I haven't had this car 30 days yet and the car has been towed. My first payment was due on April 4th in the amount of ******, 2nd payment was due April 11th I understand it was late but it was going to be payed on April 15th. I would like my down payment refunded so I can purchase another car please help me.
Business Response
Date: 04/16/2025
On 03/23/2025 ****** ****** ******* purchased a 2007 **** Escape SUV - VIN# ***************** in "AS-IS" condition with no given or implied warranty. ****** entered into a finance contract and the vehicle was repossessed for failure to make required payments.
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 11 2025 I purchased a car at all approved autoworks i put a down payment of $700 dollars and then I paid for insurance $548 the only requirements was I have a drivers license and the money while I was purchasing the car there were a lot of people complaining about the business I should have took that as a sign , they did not offer me a test drive before purchasing and they also told me that the car was in perfect shape and it was nothing wrong with it as soon as I drove off the lot I started to hear clicking and creaking noises coming from the steering wheel which indicated that it has faulty tire rods which is very dangerous if it fails the car also had no brakes the brakes were severely damaged so I turned around and went back to them for them to tell me I had to come back on April 14 which I did when I went back they confirmed to me that it is a bad car they said the tire rods , brakes , AC are all faulty I asked them if it can be fixed but they said I just come back on Friday April 18th i really just want a refund or to get a car that is safe ! I dont want to get into an accident because they sold me a bad car if they would have disclosed this information I wouldve gotten a different car I wouldnt went to a different dealership
Business Response
Date: 04/16/2025
***** Lisabeth ***** purchased a 2010 **** Fusion 4D Sedan VIN# ***************** in "AS-IS" condition with no given or implied warranty.
Customer Answer
Date: 04/16/2025

Complaint: 23211754

I am rejecting this response because:
Yes I do understand the car was sold AS IS but you failed to inform me about all the issues with the car and then when I brought them to your attention you said that you would fix all the problems with no cost to me but now you have reneged on the agreement and say that I would now have to pay out of pocket for all repairs I have no problem with the i car i actually love it i just want it to be fixed because this is very dangerous to drive around with faulty tie rods , faulty brakes , and a broken lug and also No air conditioning i do love my life and I wouldnt want to lose it over a repair that should have been done beforehand
Sincerely,

***** *****
Business Response
Date: 04/21/2025
On 04/11/2025 ***** Lisabeth ***** purchased a 2010 **** Fusion 4D Sedan VIN# ***************** in "AS-IS" condition with no given or implied warranty.
Customer Answer
Date: 04/21/2025

Complaint: 23211754

I am rejecting this response because:Yes I do understand the car was sold AS IS but you failed to inform me about all the issues with the car and then when I brought them to your attention you said that you would fix all the problems with no cost to me but now you have reneged on the agreement and say that I would now have to pay out of pocket for all repairs I have no problem with the i car i actually love it i just want it to be fixed because this is very dangerous to drive around with faulty tie rods , faulty brakes , and a broken lug and also No air conditioning i do love my life and I wouldnt want to lose it over a repair that should have been done beforehand

Sincerely,

***** *****
Business Response
Date: 04/21/2025
On 04/11/2025 ***** Lisabeth ***** purchased a 2010 **** Fusion 4D Sedan VIN# ***************** in "AS-IS" condition with no given or implied warranty.
Customer Answer
Date: 04/21/2025

Complaint: 23211754

I am rejecting this response because:
Yes I do understand the car was sold AS IS but you failed to inform me about all the issues with the car and then when I brought them to your attention you said that you would fix all the problems with no cost to me but now you have reneged on the agreement and say that I would now have to pay out of pocket for all repairs I have no problem with the i car i actually love it i just want it to be fixed because this is very dangerous to drive around with faulty tie rods , faulty brakes , and a broken lug and also No air conditioning i do love my life and I wouldnt want to lose it over a repair that should have been done beforehand
Sincerely,

***** *****
Business Response
Date: 04/25/2025
On 04/11/2025 ***** Lisabeth ***** purchased a 2010 **** Fusion 4D Sedan VIN# ***************** in "AS-IS" condition with no given or implied warranty.
Customer Answer
Date: 04/25/2025

Complaint: 23211754

I am rejecting this response because:

Sincerely,

***** *****
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
All approved autoworks allowed my 16 year old son to purchase and sign the contract for a car. They even put the temporary tag in his name. Upon finding out I called dmv to see if that was legal in which they told me a 16 year old cannot have a car in his name in *******. I called the dealership they argued and said yes to bring them $450 and they will give him his tag and title. I tried reasoning with them and asked if they could swap it all into my name and I would pay for the ************* They continuously hung up on me and cursed me out advising me to sue them then. As a result my son has lost his job as the temp tag has expired and is now stuck with a vehicle he cannot drive or legalize. Im stuck as to what I can legally do. I even called them and told them I would like to void the contract and would bring the car back in return for the money minus dealer fees and was again cursed out and kept being put on hold for hours at a time for retaliation.
Business Response
Date: 05/21/2025
The customer has been contacted and all issues have been resolved.
Initial Complaint
Date:04/10/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle outright and gave them my specialty current tag and liscence plate to switch over . The truck cut off in traffic within 24 hours of purchase. They are keeping my tag and the temp tag expires tomorrow. Ive contacted *** and there is no record. They will not return my tag , they lied to the *** i had meet me there . These guys are from ********* and are crooked , unethical and robbing the people of my community . Ask the Officer who responded who apologized to me on their behalf after the manager bullied me . Why would a simple transfer cost $500 ? I asked at time of purchase was lied to and they have it hidden in the fine print never once mentioning even when asked . I want and am entitled to my personal property back and I am seeking an attorney for the unsafe car they knowingly sold me that cuts off every three miles entire electrical system is no good .
Business Response
Date: 04/12/2025
On 03/13/2025 ******** ***** purchased a 2009 **** Explorer VIN# ***************** in "AS-IS" condition with no implied or express warranty. The State of Florida requires Dealerships to compete vehicle registration and title transfers 30 days from the purchase date. The transfer was completed in the allowed time frame.
Customer Answer
Date: 04/14/2025

Complaint: 23188999

I am rejecting this response because: the truck is unsafe , cuts off in traffic as reported almost immediately i have no ride to get my tag nor can i spend $75 to **** round trip .
No apology no offer of courtesy to rectify any issues . Tag was only completed after I called DMV AND PD .
Still trying to coordinate a ride .They need to take back this truck and provide an equal and safe vehicle in return. I have mechanics willing to testify on my behalf this truck should have never been allowed to be driven off the lot . I almost got rear-ended multiple times and was close to a police rotation being called for blocking traffic

Sincerely,

******** *****
Business Response
Date: 04/16/2025
On 03/13/2025 ******** ***** purchased a 2009 **** Explorer VIN# ***************** in "AS-IS" condition with no implied or express warranty. The State of Florida requires Dealerships to compete vehicle registration and title transfers 30 days from the purchase date. The transfer was completed in the allowed time frame.
Customer Answer
Date: 04/17/2025

Complaint: 23188999

I am rejecting this response because: my temp tag expired the 4/11 and I did not get notification until the 12 and only after i filed this complaint .

The ***** CUTS OFF IN TRAFFIC AND HAS BEEN DEEMED BY **** NOT SAFE ..JUST TO PICK UP MY TAG I HAD TO DRIVE OVER AN HOUR UP ***** TO INDIAN RIVER TO AVOID ALL STOPS SO THE ***** WOULDNT DIE .
AS IS IS PART OF THE **** OF THESE GUYS AND HOW THEY GET AWAY WITH SELLING CARS AND *****S THAT DIE WITHIN DAYS .

IM SEEKING LEGAL ACTION WITH OTHER CUSTOMERS ; WE HAVE FORMED A GROUP TO GET THESE GUYS OUT OF *************** .

Sincerely,

******** *****
Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 26th I bought a vehicle from all approved Auto in ********* I paid up front 1875 up front and agreed to payments when bought the car was told there was only $****** miles on it found out that the odometer has been broken and pushed back also every tire was blown I have had to call four tow trucks not even 3 days after buying the car we are having engine problems from transmission down I have multiple times reached out to the company and was promised at first when we bought the car that if there was any major issues that they would help fix it now I'm being told it's our problem deal with it the car is a lemon there is no transmission I cannot back out it has not moved from ****** miles meaning the odometer is completely destroyed I rolled back which I've asked about when I came in this literally two days after buying the car and was told oh it's normal my side mirror is gone again they said they would replace multiple times I've called up there begging for help and been told f*** you excuse my language I have made my payments they refuse to help but they'll come tow my car if Im a day late my car is literally will catch on fire soon it smells that bad I have to put water on it so that way it doesn't catch on fire there's such a bad leak we don't know where it's from and as a mom and a disabled mom this is one of my fears they have took advantage of multiple people and continue to scam people I have read and heard from multiple people about how their cars have broke down 2 to 3 days after buying and we're stuck in these contracts paying on cars that we cannot do nothing with because they are broken they are lemons I really hope that you guys can do something look into it and you'll see it too they are scam artist and the best ones of it they promised me multiple times it would help refuse to now they had me sign paperwork knowing that this car was a dud
Customer Answer
Date: 03/31/2025
So today the engine went up in flames and completely started smoking call the company was put on hold for over 3 hours was completely disrespected called out my name basically told we were stupid that they you know do whatever they want to do we inform them that again the car was on the side of the road we've asked for help they told us to kick rocks with hot socks I have reported to them that I need help that we are making our payments just last week made $500 and they told us that they don't care basically we are begging for help we just want our money back at this point we don't even care about the car we need our money back so we can figure out how to continue getting on with our lives they have been disrespectful they have made my husband Miss 7 days of work they have completely been disrespectful to the point where screaming at me over the phone thank you and have a great day
Business Response
Date: 04/02/2025
On February 27, 2025 ******* ****** ******* purchased a 1995 Mercury Grand ******* ***# ***************** in "AS IS, WHERE IS", condition with no Warranty or Implied Warranty.
Customer Answer
Date: 04/02/2025

Complaint: 23129472

I am rejecting this response because:

Sincerely,

******* ******* we were sold a vehicle that was knowingly sold with multiple issues including a pushed back odometer and engine issues when told to contact the dealership and the employee that sold us the car to fix issues every chance we have come up there as told by multiple employees to come up we were given another date further out and told we had to wait when the reverse went out we came up there and was told the same thing that you guys would fix it until you guys found out the price we have had the car for ************************************* move it from where it's at it has caught fire and in 33 days you guys are refusing to help in any sort of way other than screaming it's not your fault we kept oil in it we kept it fluid and it's 33 days this car is gone basically. On top of it the manager was completely disrespectful completely dismissive and at this point I just want my money back
Business Response
Date: 04/02/2025
On February 27, 2025 ******* ****** ******* purchased a 1995 Mercury Grand ******* ***# ***************** in "AS IS, WHERE IS", condition with no Warranty or Implied Warranty.
Customer Answer
Date: 04/02/2025

Complaint: 23129472

I am rejecting this response because:

Sincerely,

******* ******* y'all knowingly sold us a lemon y'all knowingly sold a car with engine problems a car a car that had it's mileage pushed back a car with multiple problems when brought to you all attention as soon as we bought it the next day y'all said that y'all would take care of us your people that you work with your employees not once but multiple times promise to help us all the way from the guy that sold us ******* and we hadn't understand that he was new and didn't know what he was promising or doing but that y'all would honor it cuz he promised us multiple things he promised us that you guys were going to fix the windows and the passenger side mirror he promised us that y'all were going to make sure we were in good hands so we would continue to coming back to y'all now it's been nothing but issues issues issues and disrespect your other guy C promise to take care of us and if it was a major engine problems that y'all would replace the car now that it's an engine issues and the car is a lost y'all refuse to help us
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dealership failed to notify the owner vehicle was respossed. Dealership denied access to retrieve personal belongings.Dealership denied documentation vehicle was resposed causing suspension of the driver license.
Business Response
Date: 04/02/2025
The name on this complaint has never been sold a vehicle from All Approved Autoworks - the phone number has been searched also and is not attached to any sale.
Initial Complaint
Date:10/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2023 I purchased my first vehicle from All Approved Auto Works. The first few weeks of having this vehicle I had to replace a part which I didnt think anything of it since it is an older vehicle and it mightve needed a few minor parts fixed here and there. Those minor parts turned out to be more than minor I had to replace the transmission and a whole bunch of other parts, I was without a vehicle for months. I called and complained about my vehicle and asking for my money back but they told me they dont do money back but i could always exchange my vehicle. So I continued making payments for the same vehicle, I was always on time for the payments and I would usually pay over the amount I was suppose to. I eventually payed my vehicle off in April 2024 they told me that itll be up to 30 business days for my title and that they will give me a call when they received it. I went out of town for a month and a half still expecting a call from them. When I came back to town I called them to see where my title is at. They told me they have yet to receive my title, I even went up to the dealership about my title and still kept telling me that they dont have it and that theyll give me a call when they receive it. Here I am in October 2024 still no title. I called about it and they kept telling me the same excuses and I even went back to the dealership and still the same excuses. I went to the *** to try to get my title that way and they told me there is a lien on my vehicle which I was not aware of. It is against the law to sell a vehicle to a customer with a lien on it. I am highly upset and aggravated about this situation. Ive been lied to and taken advantage of. I held my end of the contract where is theirs?!
Business Response
Date: 10/30/2024
On June 13th 2023 DESIRAE TAYLOR ******* purchased a 2010 Dodge Avenger in "AS-IS" condition with no express or implied warranty. When she purchased the vehicle she entered into a finance contract. When a car/vehicle is financed, a lien is placed on the title until the customer completes the finance contract. The customer needs to bring the vehicle back to the dealership to have the installed GPS tracker removed from the vehicle. When this is completed the finance contract will be complete and the title will be given to the customer with the proper lien releases.
Customer Answer
Date: 10/30/2024

Complaint: 22425688

I am rejecting this response because: There isnt a GPS tracker in/on my vehicle. They also failed to mention anything about a GPS tracker having to be uninstalled after I pay my vehicle off. I paid my vehicle off almost 7 months ago and still have not received my title.

Sincerely,

******* *******
Business Response
Date: 10/31/2024
On June 13th 2023 DESIRAE TAYLOR ******* purchased a 2010 Dodge Avenger in "AS-IS" condition with no express or implied warranty. When she purchased the vehicle she entered into a finance contract. When a car/vehicle is financed, a lien is placed on the title until the customer completes the finance contract. The customer needs to bring the vehicle back to the dealership to have the installed *** tracker removed from the vehicle. When this is completed the finance contract will be complete and the title will be given to the customer with the proper lien releases. NOTE - a notification was signed when the vehicle was purchased informing the customer that a *** device is installed in the vehicle and the contract is not satisfied until the *** is removed.
Initial Complaint
Date:09/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I seen on ******** marketplace they were selling a 2016 ****** Altima advertised at 1500 down and ********************************************************************************** when I got there they sold the car and proceed to show me other cars I then seen a 2013 ******* ****** that I would take instead I asked if it could be with the 1500 down and 75 a week since it was the same price of the Altima the salesman said yes so we went inside I left a deposit of 300 that day which was Saturday and was to return on that Wednesday with another 200 so that would of been 500 left and on following Saturday come with 1000 and leave with the car when I returned on Wednesday the salesman I dealt with wasnt there so I was talking to another salesman and told him what I was there for he then proceed to walk to the back and speak to someone and when he returned he said that for that car I would need 2500 down plus additional fees so that I would have pick up payments every week of like 500 which I told him I cant afford that so he then said they have other lots he can look at the cars there and if I see something I like they can bring it to that lot which I looked myself and seen a few a would of took when I told him that then everything changed he was starting to show me older cars and telling me to wait they have more cars coming in which I told him I needed a car on Saturday and why would he tell me they could get cars from the other lots which they really werent going to so then he told me really any car you get will have pick up payments for the additional fees which then I told him I cant afford that and if I knew that from the start I would of never left any money down especially on a car I now couldnt get I went in to ask for the 300 I left back and they made this big issue stating they dont give money back I could use it towards another car if I wanted but couldnt get my money back, and at this time I already went somewhere else and got a car
Business Response
Date: 10/03/2024
On 08/31/2024 Ashley Bunch put a deposit on a vehicle of $300.00. As it is stated on the Deposit Receipt and posted on the wall in the Dealership all Deposits are non-refundable. This is in accordance with the Florida Department of Motor Vehicles.
Customer Answer
Date: 10/03/2024

Complaint: 22304104

I am rejecting this response because: I feel like I was lied to from the beginning if the salesman would of explained how everything worked from the first day I would of never left any deposit especially on a car that I wasn’t going to be able to purchase. I feel like the company is a fraud advertising one thing but then it’s another and that wasn’t explained to me from day one, so not only did I have to find another car lot to purchase from but now all approved is telling me I just lost 300$, which is unfair everyone works hard for their money and it seems like I’m just supposed to loose 300$ because nothing was explained to me . And when I asked for a refund the salesman told me that none of the owners will give money back and that I’m not the first person wanting a refund or saying I will contact a lawyer, so I feel like this company does this all the time to hard working people and they are getting away with it and it’s not right

Sincerely,

Ashley Bunch
Business Response
Date: 10/09/2024
On 08/31/2024 Ashley Bunch put a deposit on a vehicle of $300.00. As it is stated on the Deposit Receipt and posted on the wall in the Dealership all Deposits are non-refundable. This is in accordance with the Florida Department of Motor Vehicles. The customers attached receipt say "Non-Refundable" just below their signature.

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