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Business Profile

Online Retailer

Inmate Care Packages

This business is NOT BBB Accredited.

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This business has 3 alerts

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Important information

  • Customer Complaint:

    While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB. 

     

Complaints

This profile includes complaints for Inmate Care Packages's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inmate Care Packages has 8 locations, listed below.

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    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 9/6/2024 to have items delivered next day to an inmate at the ******************************, payment was made via CashApp and the items were never delivered. The phone number is not in service and I am not receiving a reply to any of my messages sent. I requested a refund through ******* which has not happened and ******* customer service is also no help.This website is purposely set up to scam people as it look very similar to the iCare Gifts website.I just want my funds refunded.

    • Initial Complaint

      Date:08/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS COMPANY IS A SCAM.

    • Initial Complaint

      Date:08/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 28, 2024 I ordered the deluxe care package order #iCR02051180 to be sent to my son an imate at ******************************* Industrial Facility & the order has never been full filled. I have contacted them through emails, the phone number is a non working number no one ever answers emails or phone calls & what I want at this point is a refund!!!

    • Initial Complaint

      Date:08/08/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for care packages to be sent to a loved one, The packages were never received. The phone number for the company is no longer working, they declined my cash app refund request, they have not responded to any of my emails or text messages

    • Initial Complaint

      Date:08/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through the icare packages website at **************************************************************************************************************** on 7/06/2024. The order was never received. The order request had me make payment through Cashapp. I requested a refund through Cashapp. The request was declined. I attempted to contact the company via the phone number provided on the website. I never was able to connect with anyone. There is an option to check the status of the order. To this day, the status indicates to check back in 1 to 2 business days. The website looks very similar to the legit website icaregifts.com. I got scammed out of $114.98 for my order. People need to avoid wasting there money with these people.

    • Initial Complaint

      Date:07/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Inmate care packages online scam sight. On Friday July 26th I went online to order care packages for my daughter so she could have something to eat and feel good for her birthday July 29th. I paid ***** for two packages, one hygiene and One food so it would to be delivered to Milwaukee County CRC for my daughter.Upon ordering it online I received conformation text and email stating the expected delivery was July 29th. I was instructed via email to prompt into another conformation text so I could pay for items with money order or cash app. only, so I decided to do cash app. Cash app says: sent to *****. Once I received a conformation email, I thought it was ok. On Monday July 29th no package arrived so I called the jail and got a direct line number so I could call and check tracking for packages. That is when I was informed not only was my order number was fake (#*****), But she also stated they address I provided was not in her record, they do not make you pay through money order or cash app and the address on my emails was out of state. Icare Gifting Services, *************************************************** Miami, FL ***** Listed above is an address the fake **** wants you to forward payable to and they give options to use ******** money gram and postal office. I do not have a lot I only work part time; I was trying to help my daughter out and I got robbed. This is not ok.

    • Initial Complaint

      Date:06/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some items on March 30, 2024 in the amount of $47.78 to be sent to my brother who is incarcerated and he NEVER received the package. I have confirmed with the **** (where I purchased the money order) that the money order HAS been cashed.

    • Initial Complaint

      Date:05/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered The Quick Pick Me Up Pack for a total cost of $39.98. I mailed the money order from March 25, 2024, to Inmate Care Package, reference Order #******, ************** ***************************************************************. The business was to provide a care package to my husband ***********. As of today May 28, 2024, he has not received his care package. I have emailed and left several messages. The company has never reached out to me. Not even to return my call. It has been over two months and the package was never sent to my husband at ********************* at ******************************************************. The company confirmed my order but has never mailed out the package.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb.24th 2024 I purchased a I care package from here and I paid for there services in full thru Cash App and they were supposed to delivery the product I purchased to my daughter ************************* at the Indiana Women's Prison her Doc # is ******. That never happened,I have attempted several times to contact I care packages thru phone,email and text messages and they never respond to any of my attempts.And asked to either refund my money,deliver the product or contact me. None has not happened. My transaction # is #********* and the confirmation thru Cash App is #KQZ9SN9.I have made numerous attempts w Cash app as well for a refund and they tell me once a transaction is completed there is nothing they can do.**** app informs me that I need to contact the merchant themselves,I said " well I've tried all ways possible and I get nowhere with they it's like I care packages does not exist!! They said I'm sorry ma'am there's nothing we can do.So respectfully I'm furious over this. Plz try to help me resolve this matter. God Bless You

    • Initial Complaint

      Date:05/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the 2 packages on 3/30/24 for $77.81 and paid through Cash App. I have reported the transaction to Cash App and I'm no longer able to access the information to send the request for refund to the recipient from Cash App. The baskets were to go to Sumter Correctional Facility but because of the delay in sending the packages, ***** was transferred to ******************************. I have sent numerous emails to ********************************************************* and have not received a response to have them delivered to the current facility or refund my money. I've also called the phone number **************, that they list on their website and have not received any response. At this point, I would just like my money refunded as the baskets were for his birthday and that's been over a month ago. This is so disheartening when I wanted to send these packages for my son who is incarcerated and in doing so, I've been scammed. I hope they will do the right thing but I'm not counting on it.

      Business Response

      Date: 06/24/2024

      We have not received payment from this customer

    Inmate Care Packages is NOT a BBB Accredited Business.

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