Reviews

Review Details

• Review fromScott C

  Date: 02/11/2024

  1 star
  One of the worst mistakes I've made in my life. This company has to be mafia related. I also didn't check the BBB ratings beforehand (oh my!) Moved from CA to SC in mid 2022. Many of the details are similar to what I've read here. Walk through of house on cam for initial estimate $9k, second estimate two weeks before move to refine box count and big pieces (paid $1k). When subcontracted movers got there they said to disregard my quote, they figure by how much space in the truck is taken up and quoted me an additional $4k needed to be paid to do the job. Was between a rock and hard place so paid. We drove out to SC and waited for the truck. Once the driver started to get close, that became nightmare #2. He was arrogant on giving a delivery date and told us we could meet him in GA with a truck and move all of our stuff to our truck. We waited for him to arrive, which he did by himself. He couldn't find anyone to help (we were in the suburbs), so proceeded to unload the truck by himself. Took all day (vs. 4 people helping initially for 4 hours). Many boxes smashed and furniture damaged (which he said was our fault 'customers don't know how to pack boxes and buy all of this cheap Ikea furniture'. Calls to the company were a nightmare...they didn't call back, and had a new person there almost everytime I called. Their insurance fine print eliminates them from most responsibility. Never use this company...complete ****.
  

• Review fromLinda R

  Date: 01/31/2024

  1 star
  DO NOT use Trinity Relocation. They do not hire professional//reputable moving companies. Trinity is just a broker and the moving company will charge you extra and extra to move your things after your initial estimate from Trinity. THEN the moving company goes out of business as you are in the middle of your claim for your damaged and missing goods. Trying to get some kind of reimbursement from Trinity was impossible and they only offered $200 for all our broken/missing goods. ***** in customer service is worthless and doesn't care about you. *******, on the other hand, did her very best to get our small reimbursement and after many phone calls, WE the customer found their accountants mistake and he sent our small reimbursement to the wrong email through PayPal. DO NOT USE Trinity. Would be worth it to pay more up front for a reputable company, have your things arrive on time with minimal damage and a claims department that is well established. I would rate a 0 not a 1.

• Review fromDawn L

  Date: 01/10/2024

  1 star
  They are NOT a moving company, but a broker. They find you a moving company. I needed an 8x10 storage unit cleared out after my father died and the contents moved from ******* to **********. They doubled the price upon pick-up and DEMANDED more than $2000 CASH, so you can't dispute it and you are stuck! They BROKE all of my items and LOST MY MOTHER'S ASHES!!! They REFUSE to do anything about it. They are just the worst! I am so upset and they won't do anything. DO NOT USE!!!

• Review fromDeb W

  Date: 11/28/2023

  1 star
  They quoted low even after I provided tote sizes and provided pictures of each room. They firm up quote a few weeks before. Price doubles as they do not use the info you provided. Always wrap everything. As I found the team loading out did a great job. Unloading was horrible. they hire out to companies. R&M Transportation delivered my household. Many damages. Takes weeks to process claims. Even when you provide pictures. Note not matter how much they damage they pay by weight so buy other insurance. The truck driver was throwing my items off the truck. Broke two chairs. When I yelled HEY. he said oh did not see you. And the claim took months to process and now R&M Transportation is out of business. So far Trinity is saying we cannot get them to answer calls. Yes as they are out of business. Hence damage claim that has been processed and approved by Trinitys company Anthem will not be paid. Try a different company. Ask many questions. They charge a full month rent if you go one day over 30 days and they do not deliver for two weeks after you contact them. If you have the help. Rent a truck pack it and move it yourself. Save yourself $10,000 if you are moving across many states Cost of them moving me vs me taking time off and paying family or friends Go with family and friends. For real. Do not use this company. Not sure many are that great. If I could give zero stars I would Most of my items were damaged. You only have so many hours to complete the claim so be prepared.

• Review fromRyan H

  Date: 11/06/2023

  1 star
  If I could give them a negative rating I would. They do not do in home estimates. When we initially signed up ***** asked me, 'how many boxes would it take to pack up your house?' I responded, 'who actually knows that?' I advised them to hire a local mover to give an estimate multiple times and they seemed to brush that aside. I stated we have six kids and a 4 bedroom house, but they can't do simple averages to see that the initial $15k move was not enough. By the time the mover got there, the cost had doubled. ***************** ****** is no help. They never updated the movers about the larger load as I updated them. When the mover, yes just one guy, showed up, he was in a box truck and by himself. I will review 'We Care For You Movers' as well. I have tried to peacefully resolve the issues with this moving company but they like to blame the consumer for not doing the job the consumer pays Trinity to do. The entire company is solely in it for the money, they do not care about the people that hire them. They don't care to communicate properly. They don't care to resolve consumer complaints. This company has no long-term thought process, only short term gains. I have asked repeatedly for a refund due to the lack of them holding up their end of the bargain. ***** promised on day one that 'our worries were gone,' 'we will take care of everything from here and make this an easy process for you and your wife.' False promises. They also left part of our goods back at the house that were promised to be sent. This is not an ethical company, and they lack morals to take care of their consumers, and they can't even take responsibilities for their mistakes. Here's hoping they go bankrupt!

• Review fromRebecca V

  Date: 10/25/2023

  1 star
  I hired Trinity Relocation Group to handle my move, and they NEVER told me they were hiring a third party, Jackson Movers. I didn't know this until the movers arrived to do the inventory the day before my move. They seemed nice but after packing my items, they asked for money under the table, which I told them twice I didn't have. Then, big shock, they couldn't take my credit card payment that I arranged with Trinity. A week later, my items finally arrived. The people who delivered were rude and angry they had to go upstairs, to the point one was counting the number of steps. I told them to put everything in the family room and then took those items upstairs after they finished uploading. By the way, I’m 50 years old, weigh 100 pounds with 2 bad knees. And after all that, they asked for money. I would also like to mention I don’t have that much furniture: a twin bed and mattress, two end tables, a coffee table, a TV stand, four bookcases, and a few smaller items like a table and chairs. Also, nothing was put down to protect the floors and carpeting. About half of the boxes were damaged in one way or another. There were several boxes marked heavy on top of boxes marked fragile. One box looked like it was kicked, a wooded stool looked as if it was thrown to the ground, the box with my Christmas tree was on its side, the shelves on the silver wire rack were off the hinges. and again that damage had to happen from a fall. The pad for my iron board is gone. I’m not sure how but they bent the legs on my metal bed frame. I paid an additional $250 for my pictures to be packed and they were just wrapped in moving blankets and put in a wardrobed box. I have two boxes missing, I am so disappointed in how I was treated I knew they were going to hire a third party I would not have used them as I would not have hired Jackson Movers. They have a horrible reputation. I paid a total of $4976.30 to Trinity / Jackson Movers, and they only gave me $75 refund.
  

• Review fromLH U

  Date: 10/03/2023

  1 star
  OMG - I should have looked here before signing and paying for Trinity Relocation Group. Awful-especially during delivery. We gave them the dates for delivery they gave the "moving" company the wrong dates - just cost me another $700 to have the mover hold our stuff overnight. All documented. Spoke directly to the movers they tried helping me. I took them out of the picture as my pressure was rising and to hear well she is a new employee - well have your new employee right the check for the errors they made.I was lured in with discounts.Everything everyone says - listen - Please DO NOT this service.

• Review fromAdrian B

  Date: 08/31/2023

  1 star
  I never saw a single moving truck. My scheduled moving date was pushed back with 2 days notice, again with one day's notice, again the night-of (after they were supposed to arrive), andthen again the fourth time they no-showed with no call. My $1300 deposit was non-refundable, and they had the audacity to offer another 5th moving date saying it was on me if I wanted to cancel. Why would I let them sucker me in with a fifth reschedule and assume they would actually show up? I ended up just having to cut my losses and hire someone more reliable last-minute or risk still having all of my stuff in my apartment when my rent was up.These people are con artists, and I'm not convinced they are actually a moving company at all. Avoid at all costs.

• Review fromJilleen S

  Date: 08/20/2023

  1 star
  Please DO NOT this service. They WILL take whatever they can STEAL from you. We were scheduled to have move in April 2023 from OK to a Trinity Relocation Group facility until we were ready to have our furniture delivered to Southern California. The original quote was under $4k for a 1000 sq ft house. After several discussions with representatives and management, I paid $2297.81 as a deposit. Prior to the move, I read on BBB that they had burned many people the same way they eventually burned me. I spoke to management about the BBB reviews, and he said he does 20,000 moves a year and there are always 1 or 2 unhappy customers. He assured me that this would be a smooth process and we would not be overcharged. At the time of the discussions with Trinity, no one came to my 80+ year old mother's house to find out what the move costs would be. When the movers arrived the morning of the move to her home, they THEN accessed the costs and quoted $10,000. I called the CS immediately to find out how a 1000 sq ft house could be $10,000. The CS said that the movers told him that there was much more to move and listed several of the items that were not in the contract. I called my mother and went over the items that were told to me by the CS and there were many discrepancies. I asked the mover (at the house) about the extra items, and he got irritated and gave me another estimate of $14,500. I had no choice but to cancel the move with Trinity. I am frankly stunned that a $4000 quote turned into a $14,500 quote. This is fraud and bait and switch. We were then forced to find alternate movers and incur additional fees for failing to vacate the premises as scheduled. At no point did they explain that the cost could be 3.5 times what they quoted. I also lost my deposit for over $2k. Please save yourself from these ***********. Everything that the customers have said below is the absolute truth. They have committed fraud and should be forced to close.

• Review fromDonna M

  Date: 08/10/2023

  1 star
  DO NOT HIRE THIS COMPANY!! I was looking for a company to move my daughter back home after college (from west to the Midwest)- They were the first company to reach out to me. I spoke with X** and he was great on the phone; provided a quote right away, offered discounts and let me know he would be my contact from our initial contact through to the furniture arriving at the final destination. That was last time I spoke to the rep. I spoke with several people regarding the merchandise to be picked up and they said you have plenty of space reserved on the truck, so you can add a few more things if you need to. The moving company they contracted showed up and tried to charge me DOUBLE because they said I had WAY more things to load than they allotted for. After 3 HOURS of arguing and waiting for another mover to show up (because the driver sent his partner home and we had to find another mover), and talking to Trinitys customer service rep (who was the only person willing to help me and is no longer there) i agreed to have them take the merchandise (Memorial holiday, out of state and lease ending - so not much choice) they charged me another $600.00 and told me that I had 50 items loaded, not the 34 they had on the ESTIMATE. The person I talked to today said its not about the quantity, its about the volume. But he seemed to make it a bid deal that I had 50 items. I have requested a list of the 50 items- still waiting. I have made several calls to Trinity and was told my file was being sent to management for review and I would receive a call back soon. That was 4 weeks ago and no call. It also took 21 days on the nose for them to get my furniture delivered. The moving company charged me a storage fee because I was trying to dispute the additional charge and all they kept saying was you signed the contract and any refunds will be made after the furniture is delivered and reviewed. They had no intention of ever reviewing or refunding.