Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Allied movers on September 26th for the move of my ex wife belongings to Georgia, i was originally quoted ******** but I had to add some items and was requoted ******* which I agreed to and paid my deposit, when it came time for the moving day the I was subbed out to another moving company who was very unprofessional and showed up 2 days after the move date and and in the pitch black, they proceeded to move my belongings into the truck with not much communication I gave them everything I had on my quoted list and when they were finished they over charged me by $2314.20 they told me I went over the allotted space and over my original count of items so when I asked to go on the truck to look and count I was denied, I then reached out back on Oct 20th to ***** at allied with no response back about a dispute I had with the movers. I have called the company that came to the house numerous times with no calls back nor emails returned. I feel it was a bait and switch and that I got taken advantage of because of the way it was all handled buy the movers from the time they arrived to the time they left. I would like to be reimbursed for the extra I was charged. Also when they were backing down the driveway and while doing so they hit an antique parked car not once but twice and did damage to it I have attached the estimate that the owner got for the car. they also hit the house but no damage was done to that. I am attaching the invoices and the pictures of items and the slips I would like this to be resolved asap, I have been reaching out to both companies with no response I feel like it was a bait and switch and now I'm just being ignored and my ex still has someone else's items. the other company was Movers and packers. the order number for the move was # J2832354 i also attached the estimate for the car repair that was hit. not sure how to handle that

  Business Response

  Date: 01/19/2023

  This customer went from 55 items to 90 items. This is why there was a slight up charge. Customer pays for the space they take up in the truck or can stick with their original estimate and take the 55 items. If there were damages, the customer must contact the team that created the damage and file a claim. Movers & Packers ************.

  Customer Answer

  Date: 01/20/2023

  Complaint: 18830512

  
  

  I am rejecting this response because: I did not have 90 items when the items were counted off the truck there was only 55 items as quoted, My ex counted in front if the movers. 

  
  

  Sincerely,

  
  

  ***********************

  
  

  Business Response

  Date: 01/26/2023

  Any damages are to be submitted to the movers claim department. The paperwork that the customer signed at the time of pickup states she had 90 boxes. If this was incorrect, the customer should not have signed their Bill of Lading. There is nothing we can do after that is signed. 

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last summer I filed a complaint about this company. You gave me the following complaint number: ********. It was closed when the company FINALLY responded to you. However, I never heard directly from them. So, I sent them another email last week, have not heard back, and so I am filing this renewed complaint. Below are excerpts from the email I sent to them:This concerns the experience with a move for which we hired you. Our job number was J2817885. We were given a window of 4 days, June *****, 2022, for the pickup of our possessions. We were informed on the 14th that the pick-up would be between the hours of 11:00 and 3:00 on June 16. We waited at the unit for those 4 hours. No calls, nothing. We called them after 3:00 to ask about the situation and we were informed that the company had made a mistake. They had noted the pickup as Friday, but they clearly told us that it was going to be on Thursday. So, we waited around for those hours completely unnecessarily due to their error. When I expressed the need to receive something from the company, perhaps some greater specificity for our Friday pick up or some form of compensation, I was slapped back in very strong terms. Come the 16th, they did not show up between 11 and 3, it was after 6:00. We went to pay via Venmo, which we had been assured they would accept. The drivers said no. We paid with a debit card and were charged an additional 5% for doing so. Why did they not accept ***** even after we were assured they would and why were we charged an extra $36?! Finally, when our goods arrived on June 27, most of the items had some damage. Our loss was in the hundreds of dollars. Mistakes happen, but there was no attempt to make things right when we contacted the company. All of this tells me that the company does not care about customer service at all. I filed a complaint with the Better Business Bureau (BBB). An apology for this treatment and some sort of partial compensation is in order.

  Business Response

  Date: 02/24/2023

  This customer has to submit a complaint directly with the carrier @ ************************

  Customer Answer

  Date: 02/26/2023

   
  Complaint: 18730082
  
  I am rejecting this response because:

  The company spent months refusing to respond to my complaints and only now--finally--says that I should contact this OTHER company.  I signed with Allied Transportation.  I was their customer.  They should have treated me right, instead of ignoring me.  Also, they could have forwarded my complaint to the contracted company (months ago) with a request to help me, but they apparently did not.  

  I will contact the contracted company that apparently moved my possessions, but I still do not accept Allied's handing of me, my family or this complaint.

  Thank you.

  Sincerely,
  
  ***********************

  Business Response

  Date: 02/28/2023

  I have attached the signed estimate between the customer and **, ********************** (the broker). In the section titled, "CLAIMS", it states the following:

  CLAIMS: Allied Transportation Group, LLC., is not responsible for any acts or omissions of the carrier or its employees or agents. Customer agrees to exclusively pursue the carrier directly for all claims for property damage, including without limitation, any claims of damage to property, lost or stolen goods, delayed pickup or delivery, actions of estimators, drivers, packers, or movers, or other types of claims.   Carrier  shall not be liable for the loss or damage of the goods unless claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due for services must be paid in full before any claim can be made. Claims must be filed within 9 months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery.  

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 18730082
  
  I am rejecting this response because:

  There is no excuse for not responding to repeated attempts to contact them.  They ignored multiple messages over several months.  They could have apologized for the experience I had and directed me earlier to their subcontractor.  They could have contacted their subcontractor, requesting that they reach out to me to solve my problems.  Allied did nothing until now, many months later.  And frankly, for a business to simply say, essentially, not our problem, talk to our subcontractor is pathetic.  You cant collect our money and then act like you dont know us.  So,no, I do not accept Allieds response.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother hired Allied Transport Group to pack her belongings, move them, and establish her furniture. The home was a 4 bedroom, 4 bathroom home, with standard furniture. Also to include the washer/dryer and refrigerator. The move was 95 miles, from Brighton, ******** to ********, *******. The total cost of the move was approximately $45,000. The move was to occur December 2/3, 2022. When the time came for the move, the movers brought most of her things to ********, but left several items behind with the understanding they would be retrieved the following day (12/4/22). One of the items left behind was her refrigerator. The items that were moved, were placed in the home or garage, but not established, per my mother's understanding. The washer/dryer weren't even put in the correct place. A week went by, and my mother still did not have her refrigerator. I have POA for my mother, and contacted the company December 12. I was told at that time, my mother's bill was paid in full, and she would receive her things when there was a truck available to retrieve them. I was given a date range of 12/22/22-12/24/22. I explained to the customer service rep at that time, my mother is elderly, in poor health including diabetes, and has severe dementia. She needs her refrigerator. The customer service rep assured me the remaining items, including the refrigerator would be delivered within the given date range. The refrigerator was not delivered until December 27, 2022, at which time, it was left in the garage, so my mother is still without a fridge. The customer service rep will not respond to emails or phone calls regarding this situation.Additionally, when I asked for the final invoice, to question the astronomical cost, they sent the estimate. Neither my mother, nor myself, have received the final invoice.

  Business Response

  Date: 01/10/2023

  This customer was discounted over 10k for her move. She took up **** cubic feet and was charged accordingly with a 10k discount. Her fridge was accidentally left behind and the movers paid to make sure that it was redelivered. The crew was already out of the area and the movers did not have any other trucks in the area when this was brought to our attention. We have rectified the situation.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are attaching a ten page document outlining the gross negligence, significant amount of damage and loss, along with the emotional trauma caused by Allied Transportation Group, Movers and Packers Relocation Specialists, LLC and the contractors designated by these companies to move the contents of my home from Long Island, ******** to ********, *******. The cost I paid from what I was quoted increased by 211% by the time the move was complete (this doesn't include additional costs I had to incur from the damage they caused), costing me over $50,000 and leaving many of my cherished items are destroyed and missing. A month after the move Im still finding damages as I continue to sift through my belongings. No other person should have to experience this type of distress and disregard. This gross negligence constitutes a clear violation of their obligations as a common carrier and supports a finding of their liability in full. I have reached out to the company directly but have yet to hear back from them.

  Business Response

  Date: 02/08/2023

  We are extremely disheartened to hear about this client's moving experience. We were not the actual company who completed the move. The carrier who picked up and delivered the client's items was Movers & Packers. We have forwarded the client's complaint to the carrier so that they can send the claims information for the client to fill out. Again, we do apologize that the client suffered damages to her items but unfortunately we cannot refund the client's deposit as it has already been allocated into this move and the move was completed already. The client should reach out to the carrier to see if they can offer any kind of compensation besides the reimbursement they will be getting for damages and missing items. 

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction is 11/18/2022 and it was for $1443.36. I am doing a long haul move and the company input the wrong dates of pick up, guaranteed that my furniture would be at my new address on 1/7-1/8/23. This company is a broker and misrepresented themselves as an actual moving company, the date I was promised can not be kept and they are now telling it will take **** days for my furniture, when I was told something else. The representative never gave me the option to pay via credit card, only via Zelle or money order. I was totally misinformed about the whole situation. I would like a refund for my deposit. The manager ****** tried to get me to sign a new contract when I expressed my dissatisfaction and desire to terminate the contract, since its still a few weeks til my move.

  Business Response

  Date: 12/21/2022

  At no point was this customer guaranteed a delivery date. She is moving from **-** with a load of only 621cf with no extra cost or talk of a direct delivery. This customer signed her estimate with the dates she gave her sales rep at the time of booking. I also have attached her signed estimate as dates that she signed for but either way she changed her dates with us and they were updated. 

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18526983
  
  I am rejecting this response because: I dont care what I signed and there was a specific conversation had between the sales rep and myself. They put the pressure on you to sign right away and insist on staying on the phone while you read the 8 pgs of fine print and Zelle the payment to them. The sales rep and myself spoke at lengths about my needs and he agreed to the dates. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/28/2022

  There was no wrong doing with this customer or this job. This customer does not meet the requirements to receive a refund of her deposit. 

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18526983
  
  I am rejecting this response because: It is their standard practice to mislead people and defraud them of their hard earned money. After doing research on this company, many of people are stating the same thing, that misleading information was used in order to acquired their business and that the company kept their deposit. This company is foul and I have also filed a complaint with the *** because Allied Transportation has misleading business practices and should be investigated.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* took a 50% deposit, $1162. ( we now know that 25% is typical). They never provided any service for the deposit.They are a broker so another company called to schedule the pick up. The company That did the actual move says they have no affiliation with Allied Transportation. Allied says the deposit is non refundable and refuses to return our deposit. DO NOT GIVE THIS COMPANY SUCH A BIG DEPOSIT. Allied never called us to schedule a pick up and did not provide any service to us. We are requesting our deposit back.

  Business Response

  Date: 11/21/2022

  This customer booked with us for a pickup window of 9/12 - 9/13. We called her to give her the *** of 9/13 8am - 12pm. Customer confirmed. The customer called us to tell us that the movers that picked her up, up-charged her. At that time she (as well as us) realized that she booked with 2 different brokers. The team that picked her up got there before us and was not who we had assigned to her move. It was the other company she booked a move with as well. Her deposit is non-refundable because her move was booked and scheduled and was dispatched for pickup.

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 18415364
  
  I am rejecting this response because:

  ********************* from Allied stated that a moving company would call us to schedule the move

  Allieds moving company never called, scheduled or dispatched a truck to do the move. 
  An Allied mover never came to our apartment to do the move 

  Why didnt ********************* know the move was never scheduled with their moving company?That is his job and what we THOUGHT we were paying for.

  They acknowledge that they didnt know we used another company until AFTER the move took place when I CALLED THEM!  Why didnt they know? 
  

  The deposit was for a service that  never happened. 
  
  Why did they take such a large deposit?  We now know only a 20% deposit is customary.  He took advantage of us being a first time mover. He took the money and never performed a service. 
  
  I am requesting our full deposit refunded. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/21/2022

  The deposit is non-refundable because the customer had a different company perform the job. We still scheduled our dispatch team. She was 100% confirmed for pickup on 9/12/22.

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18415364
  
  I am rejecting this response because:

  There absolutely was no scheduled pick up date as we never spoke to their moving company. That is a lie. We were there all day with the company that did the move.  No other company showed up that day to do the move.  They took our deposit which was at a higher than customary percentage. They realized my daughter was naive and took the money and did nothing else. 
  They owe me my deposit back.  The deposit was for a service which was never performed. They did not send a moving van to the apartment that is a lie. They took our money and ran. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/10/2023

  We never had the opportunity to show up because the customer ended up going with another company that picked her up. All of the complaints are with the OTHER broker/movers that picked her up. 

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18415364
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Allied to assist in the move from our small office in ********* to *******. We provided the list of furniture that needed to be moved and were given an estimate of $1841. This amount was paid in full at the signing of the contract. We received notice the mover would be available to pick up our items that following Tuesday. As we are a business, we had a representative available to meet the mover. I was then notified that the mover had an increased estimate. Im an understanding and reasonable person, I understood that there might be an increase based on the amount of space the items take up. But the increase went from $1800 to $8200. He stated our furniture would take up a full 26 foot truck which typically can hold a 3-4 bedroom house. When I asked for a copy of the estimate I was given a basic estimate with no real explanation of the costs. I requested an itemized breakdown and received photos of all the items we originally listed. A few items he provided pictures of were not to be included in the move. I was told I needed to speak with Allied to discuss the quote. I call Allied and speak with *************************** who stated that he needed to review the documents and quotes from the movers. I expressed my frustration as our company is now losing money due to their original calculation for space being inaccurate. He hung up on me. I call back, no answer. Send a text. No answer. Today is now Thursday and I get a text from ****** telling me to ***************. I explained I was out sick with ***** but was waiting to hear back from him in regards to the estimate the mover gave us. His response They gave you a revised. They are picking you up. Please call them. He gave you a new quote. CALL THEM BECAUSE YOU ARE NOT ANSWEING THEM. They are the movers. CALL THEM!!!! We want to cancel the contract and get our money back. This is a scam. They scammed us for the money and have left us losing money as a company. We want out of the contract and our $1800 back.

  Business Response

  Date: 11/08/2022

  We are requesting all the paperwork from the team that was sent to this customer. I will be able to address this once I receive it and then we will see if customer is due a refund.

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18355723
  
  I am rejecting this response because: I was told this exact same thing by *************************** on November 1. On November 3 after I had not heard back from him regarding the inflated quote, I texted him and explained that I was waiting for his response to the documentation and I had been unavailable due to COVID. His response "CALL THEM!!!!". They have no intentions of reviewing anything, they have received all of the same information that I have. 

  They have cost my company money beyond just their expenses. It is now November 9th, I have no refund for $1841.00 - I have no furniture at my new office which means I am paying for a space that cannot be used - I am paying rent at a space of the old office because the furniture is still there - and I now have to hire a new company to complete the move.

  I want the contract terminated immediately and our money refunded.
  

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/30/2022

  This customer sent the movers away on the day of the move. They came with enough space for what was listed on the inventory. This customer had a full truck which means the inventory she gave at the time of booking was completely off. The movers were willing to come back with more space but the customer sent them away because she didn't want to pay for the space the items would actually take. Customer called and stated she wanted to get back on schedule with the movers, and that is when she was told to call them. Therefore, this customer is in fact not due a refund. Please see attached, estimate signed by the customer which states our cancellation policy.

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18355723
  
  I am rejecting this response because:

  1. The movers were not sent away, they left after telling me they did not have room on the truck. The movers then provided me an inflated estimate and instructed me to contact Allied. Allied then told me they needed to review everything. When I did not agree to the inflated cost of over $8000.00 I refused to reschedule the move.

  2. The movers have still yet to provide services as I had to hire a third party to provide the services to have everything completed in a timely manner. 

  3. I received a voicemail stating I was due a refund. I have provided this via email and have requested communication from Allied multiple times in an effort to resolve this matter.

  **** I am requesting a refund and cancellation of contract ****

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/21/2022

  Allied Transportation Group is the broker. The movers that the customer had at pickup performing the move was Virgin Moving & Storage. I believe the customer had contact with the team to come back out and that is between the customer and the movers. This customer is not due for a refund of her deposit with Allied Transportation Group. There was much more volume then anticipated which is why the movers didn't have enough space and said they would come back. If any money was given to the movers at pickup, that would have to be addressed with them directly.

  Customer Answer

  Date: 12/26/2022

   
  Complaint: 18355723
  
  I am rejecting this response because: No funds were given to the mover at time of pick up. I paid in full $1841.44 upfront to Allied when the deposit was only $584.14 via credit card. ****** with Allied took the payment in full vai credit card to avoid cash handling with the movers. No money was given to the third party movers Virgin and no scheduling for pick up was made after the initial refusal to move my items by Virgin. We are due a refund as stated in the voicemail from Allied Transportation representative *****. I have attached the voicemail here.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/10/2023

  The movers have not come back to pick up this customers items because she sent them away. The deposit is non-refundable.

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18355723
  
  I am rejecting this response because: AGAIN, I paid more than the deposit and you have not refunded anything. I paid **** - MORE than the deposit.

  Check your records and issue the refund. As agreed upon by your rep in the recorded voicemail. I am due a refund in full.
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Allied Transport Group in September of 2022 to move me from ******** to *********. I went through what I thought was a thorough consultation regarding the belongings that were to ship, along with sizes and number of boxes and items so that the estimate would be precise. I paid my deposit on time, and even paid more when I called back to report more boxes than I originally planned. After a frustrating communication experience, the movers showed up several hours late, and their paperwork didn't match what Allied quoted me, and they were asking for even more money--double almost--due to the amount of belongings not being calculated correctly on the estimate (so they said). These movers, ************** Services LLC out of **, packed all of my belongings into a Uhaul truck and said they would be transferred to a semi, with wooden partitions being put between my belongings and others for transport to their final destination. They requested 75% of the balance (rather than the 50% that was the agreed amount) to be paid IN CASH or postal money order, with the balance being paid upon delivery. I did what was asked, and waited anxiously to get my furniture at my new location. Very little communication, and the phone number on the paperwork from Mommy's didn't have a working phone number, so I had to wait for the movers to contact me. Allied kept taking a condescending tone and threatened several times to stop communicating with me, even telling me at one point that I was "carrying on" and that if I didn't stop they had no choice but to "block me". My belongings eventually showed up (see pics). EVERY piece broken or damaged, all dirty from being in an open trailer, no explanation of what happened. Missing furniture and items, boxes opened and gone through, pill bottles compromised with lids off, kitchen table broken when they dropped it during unloading. This has been the most frustrating experience I have ever had. I believe this is 100% a scam and fraudulent.

  Business Response

  Date: 10/21/2022

   As this customer's broker, we are working on her behalf. We are going above and beyond what is required by us under *** requirements to insure the actual moving company who physically handled her items is following the proper procedures and through the proper channels. This customer was just delivered a little over one week ago and the claim process is at its infancy. 

  Customer Answer

  Date: 10/22/2022

   
  Complaint: 18251234
  
  I am rejecting this response because: I have yet to receive a communication from the company that delivered all my belongings broken, damaged, and dirty after passing a hefty price to have it moved. I have repeatedly asked to speak to someone in upper management about this situation and have been advised that its not going to happen. I even requested that Allied set up a conference call with me and these movers so that I could set least talk to them over the phone. Nothing. Allieds tone has been condescending, unhelpful, unprofessional, and rude. (See attached screenshots).

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/08/2022

  This customer is 100% right. This move was a complete disaster and this customer will get compensated. 

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18251234
  
  I am rejecting this response because: I need to understand how and when the compensation will be taking place. There has been zero communication from the broker Allied hired to move my things. I've left multiple messages and requests for return calls to no avail. I've tried to complete the online claim form and it is next to impossible to list and provide the information requested. You have to start over each time to list multiple items. I paid over $11000 for this move. Please confirm how and when reimbursement will be provided and I'll happily call this issue settled.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/29/2022

  We do not have an online claim process. So I am wondering where the customer is going to submit this information? With the carrier?

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18251234
  
  I am rejecting this response because:

  I have been left with no options to file a claim, and after repeated attempts to connect with ************** Services I still do not have a working phone number or any way to leave a message. At this point, the only satisfactory resolution would be for Allied to reimburse me directly and they can follow up with the carrier. I have followed through on everything that was asked of me to do regarding this issue. I'll repeat - every single piece of furniture I had was either broken or damaged, my belongings were gone through, and I am still missing boxes and pieces of furniture and personal items. I need **************'s been two months. At a minimum, settle up with me today on half of what I paid and you can pursue the rest with this carrier. This has been totally unfair, unprofessional, and not what was promised on Allied's website.

  
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 01/10/2023

  There is a process for this, we are working with the carrier to address this. 

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18251234
  
  I am rejecting this response because: this response makes no sense. "There's a process for this and it takes time"? Their last response indicated that they didn't know what to do because the carrier's insurance company dropped them and there was no direction on how/where I can file a claim for my lost and damaged items. I paid over $10,000 for this move in October of 2022. It is now January of 2023 and I am no closer to any recourse. EVERY SINGLE ITEM I OWN was damaged or broken. Many many items missing. I have no place to file a claim. See attached picture for how my belongings arrived for delivery. If Allied truly wants to make this right and confirm that this is not the way they do business, as they've stated several times, they would settle with me and pursue recourse independently with *****'s ****** Services. I am stuck in the middle with a bunch of broken furniture, missing belongings, and a traumatizing experience. No one deserves to have their belongings show up this way. And to say there's a process for this means this must happen often enough with this organization that they had to find a way to track it. Let's get this settled, Allied. Make it right.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 02/21/2023

  We are working diligently to get in touch with the claims company for the carrier that performed this move. 

• Initial Complaint

  Date:10/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** were contacted by Allied Transportation Group LLC, (********** *******) DOT *******, MC *******, we did not contact them. This company misrepresents the services provided to the point of being intentionally fraudulent. The move dates were 9/20 from *********** and 9/22-9/24 from ********. The job number was *******. The delivery arrived at our ******* home on 9/26. The website depicts a uniformed employee loading boxes onto a moving van. Our experience was nothing like the website depicted. Our movers used uhaul trucks and trailers and lied to us by saying the moving van was in the shop. The were late every single day because they were picking up the hauls and consequently the actual packing began mid afternoon and lasted well into the evening on 9/22. They lied about why they were late, they crammed our furniture and boxes in a uhaul truck, a uhaul trailer. After loading the uhaul, they discovered they needed to get an additional truck (Penske) to finish the move. ** paid for plaintinum packing (which we were told included unpacking upon delivery). The movers arrived at our ******* home at 7:25pm and finished at 12:45 PM. Other than bringing most of the furniture in the house, there was no other unpacking done. The crew (which included the owner of the company) ran off at 12:45 and I had no opportunity to examine the truck to determine whether everything had been cleared out. When asked if they would be back the next day, the owner said call the office and they will arrange. I called the customer service rep and emailed the sales rep and the quality assurance rep. I received one call back from *******************, customer service rep. ** have been victims of a clear cut bait and switch scheme. ** are missing furniture, boxes, clothing on top of broken and damaged furniture. Our 2 75inch TVs were broken. The people involved in this scheme are *****************************, *********************************, ************************************* and *************************, President

  Business Response

  Date: 10/25/2022

  This customer was contacted because they filled out a form online asking for a quote - which then generates into the form of a lead and is sent to multiple moving brokers. This job was actually performed exactly as it was stated. We do not perform unpacking services and it was also not a service that was paid for. No one was ever scheduled to go back to the home to unpack. The movers were instructed to place the boxes in the garage when they arrived. We use U-Hauls and ******'s for jobs CONSTANTLY due to the truck shortages and influx of jobs. We cannot ensure that we can always our owned trucks for every single job and they do end up needing service regularly since we are long distance movers. We provide a service, no matter what trucks are used. I have no proof of damages from the customer either. 

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18231657
  
  I am rejecting this response because:

  Their response does not address broken and damaged furniture and TVs. ******** claim form is provided but these damages were reported in writing and verbally to the ****** Summer customer service rep. ******** instructions for submitting claims.  The website is misleading, we expected uniformed movers and a moving van as depicted on the website NOT uhaul trailers and trucks.  *****, the ******** move lead crew member outright lied and told me the van had broken down but would be available 
  the next day.  ATG preys on seniors and high end moves by unsolicited calls to individuals 
  based on real estate posts.  Their response did not address belongings and furniture left behind because they ran out of room on the trucks. We did not tell them to leave boxes in the garage.  Boxes, furniture, heavy area rugs were all dumped in the garage because they started the move in at 7:30 pm and by 11:15pm they were tired and they had to move on to their next job in *************.  They simply ran out of time, dumped our belongings as quickly as possible and ran off.  We have since hired legitimate movers and these company reps are appalled at the poor packing job that was done by these movers.  This company should be fined and their horrible business practices should be published.  All of them are a disgrace.  So in conclusion there response is nothing more that smoke and mirrors and outright lies. *************************, *******, *************************, ************************************* and ********************************* should be called out for deceptive and fraudulent trade practices.  We want to be reimbursed for the damaged furniture and TVs and the entire moving charge.  They should be ashamed of themselves.   We are seniors and this company took advantage of us.  I have not yet recovered from this traumatic experience 
  
  ***************************************

  Business Response

  Date: 11/09/2022

  We have explained to this customer how this process works. There was never an agreement for unpacking, and if there was it would have been charged the unpacking rate of $2.50 per cf. which was never paid for nor was on their agreement. If there were damages, please send pictures to ******************* so we can start a claim. 

  Customer Answer

  Date: 11/17/2022

   
  Complaint: 18231657
  
  I am rejecting this response because:

   

  Furniture was left behind in my apartment because there was no room

  every single piece of furniture has a chip, dent scratch

  Both TV s were broken in transit and we had to  purchase 2 new ones.  The damage will not show up on a photo  

  A beautiful $500 lamp is not functional because of careless moving practices 

  I could care less about the unpacking at this point  I have read many comments now about this operation and each comment said AGT does not respond to claims  

  The company did not follow the *** guidelines for moving and unloading

  They totally misrepresented how the move would be conducted   Trailers and Uhaul trucks not a moving van  

  they attempted to double the moving fee  

  This is a fraudulent, lying bunch of crooks   
  

  so no I am not satisfied 

  
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this company is running the old bait and switch routine. They low ball your quote so you will use their services, and then leave you dealing with the moving company on moving day with a huge increase. I was anticipating some increase as estimates can't be 100 % accurate, but it was not even near what was sold to me. After providing Allied with an inventory, I was quoted that I would need approximately 469 cf of space for $3067. Movers needed 819 cf for $4881. I understand I am paying per cf. which is why I was very specific about what I was packing. How can it be so far off? Huge difference, so I dont know what formula they are using to estimate. When contacting customer service, the blame was somehow put back on me? Was told they can only go by what info I gave them on inventory and I must have have somehow downplayed how much I really had. Not true at all. In fact, I listed every item, counted every box, told them about every piece of furniture beforehand. No surprises. I provided them will requested info. It is not my fault they are way underestimaying space. I would have made other arrangements to move if I had known I would need that much space. I was sold on the incorrect quote they provided after I provided the correct info.

  Business Response

  Date: 10/13/2022

  We had followed up with this customer prior to her pickup date. We contact every customer prior to their pick up date to make any necessary adjustments that *** be needed with their inventory. We advised this customer during this follow up that with the adjustments she provided to us that she will in fact need more volume on the truck allocated for the additional inventory. The customer did not agree with our assessment that she needed to have more space reserved to accommodate all of her items needed to be moved. At that point she decided to make adjustments with the driver during her pickup and go against our assessment.   

  Customer Answer

  Date: 10/28/2022

   
  Once again, the company representative provided a low estimate with false information which added an additional $675 to my move. When speaking with representative, I specifically inquired about a possible shuttle fee. When questioned if this would be an issue at my new location, she proceeded to tell me she was looking up the address on ****** maps and assured me that no shuttle would be needed. A few days before delivery I was informed by driver this was not accurate and a shuttle would be needed. I called Allied to speak to someone regarding this and requested they acknowledge their miscommunication and waive this fee. I was told they would have to listen to the original phone conversation I had with representative to look into this further. I received no call back and the truck arrived a couple days later in the evening asking for $675 more cash to deliver my things. It is not the driver's fault the broker gave misinformation. I trusted a broker to give me accurate information to make the best decision for my move, but between way underestimating my truck space and now wrong info regarding extra fees, I feel completely mislead and overcharged.

  Business Response

  Date: 11/29/2022

  This customer was given an estimate over the phone for a long distance move. Whatever was actually moved, is what the customer pays for. 

  Customer Answer

  Date: 12/17/2022

  I have included the original estimate as well as the modified estimate given after I notified them of changes. The final move was still significantly off the last estimate by 300 cf. and $1200.  Included inventory list as well that shows I did not move more than what I had told them at last estimate. I understand that I pay for what I move. I have no issue with the movers. The issue is the brokerage company vastly underestimated the space and therefore cost. They also verbally assured me I would not need a shuttle which I ended up paying an additional $675 for.  I was told they would listen to the tapes regarding that conversation, but I never heard from them again. 
  

  Business Response

  Date: 01/10/2023

  We can only go off the items that the customer gave their sales rep at the time of booking. We do not underestimate. We use DOT approved software to create the estimate based off the inventory given to us by the customer. 

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18183294
  
  I am rejecting this response because:
  

  If they are basing their estimation on the inventory given to the sales rep, they should not have been so far off.  I provided BBB with a copy of the original estimate, the updated estimate based on updated inventory before I moved, as well as the final inventory of what was moved.   I did not move more than what was inventoried. Yet, the updated estimate was still vastly off.
  

  Also, I still am awaiting a response to my complaint regarding the sales rep misinforming me about the need for a shuttle when specifically asked about it.  It cost me an addition $675 after I was told it would not be needed. This was a deciding factor when booking the move.  She assured me after allegedly checking ****** Maps that a shuttle would not be needed. If she did not have the authority make that decision, she should not be giving people misleading information.   The customer care individual I spoke with told me they would have to listed to the tapes of that conversation but I still have never heard back.
  

  
  
  

  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/19/2023

  With long distance moving, we have software that calculates the cubic feet based on the inventory the customer gives over the phone. This is for average size furniture. Depending on the size and shape of each piece, it may take up more space than anticipated on the estimate. 

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18183294
  
  I am rejecting this response because:

  The company has still not responded regarding the misinformation about the shuttle service.

  
  
  Sincerely,
  
  *********************