Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested moving services, signed an estimate and paperwork. The estimate and paperwork clearly stated we needed a lawn mower to be moved. *******, the sales rep, reassured me that it would fit and be fine for the move. I paid a deposit. The mover showed up 2 days later then scheduled with a small box truck that would not accommodate the lawn mower. The mower is standard sized. We cancelled the move. I have contacted customer service who told us they will not refund my deposit. I have reached out to ******* who said he has transferred my information to customer service so he cannot help me.

  Business Response

  Date: 10/30/2023

  This is not the case. This customer sent the movers away because of a bulky fee and additional cubic feet that they did not want to pay. The estimate signed by the customer clearly states that if the movers are sent away, the deposit is non refundable. See attached.

  Customer Answer

  Date: 11/29/2023

  Quoted from the original documentation from mover "Your estimated price will not change unless you order additional services, add additional items to be moved, or additional weight or cubic feet to be moved which are not listed on the estimate"

  NO new or additional items were added to the move. In fact-we REMOVED several of the items from the list. However the mover stated the lawn mower itself would take up more cubic space than in the estimate and would cost significantly more to move. The lawn mower is CLEARLY listed in our estimate and was the original reason we asked for the move. If this was a possible issue, the salesperson should have told us this could be a problem. However, i was reassured there would not be additional charges as we had paid for more than enough space. 

  I have requested a refund from the shipping company but have been denied. 

  Business Response

  Date: 12/15/2023

  The price is based on how much space was taken up in the truck. Please contact customer service for more information. ************

  Customer Answer

  Date: 01/24/2024

  I have repeatedly called, texted and emailed the customer service department for this complaint. There has been no answer and no one has responded to my texts, emails or messages.

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 20799965
  
  I am rejecting this response because: I have repeatedly called, texted and emailed the customer service department for this complaint. There has been no answer and no one has responded to my texts, emails or messages.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied uses predatory pricing tactics, misrepresenting services and costs, and manipulating timing and contractual language to mislead, lock-in customers, and protect themselves from disputes. We have documented our experience with ******************************* and Allied. Initial inquiry: *********** asked us a few questions about our move and then gave us a quote (attached) with a 65% discount to, "Keep us from seeking out additional quotes." He said, "Final price may change once we shared full inventory, but this is a very good estimate as I've been in the industry over 15 years." "Final" Invoice: Five biz days before our move date, we were asked to share a full inventory of *********** of moving boxes + all furniture and other items for a final estimate and so Allied can share with the moving company. We shared granular, precise and detailed inventory to ***. We were then quoted a new, higher price by 30%. Timing is leveraged precisely by Allied, as customers don't have reasonable time to change brokers/moving companies with less than one week before moving. While frustrated, we paid. On Allied's quote, majority of the cost increase shows up as a "binding estimate fee." Movers confirmed this is not a fee they collect. Allied refused to details and info on this charge.****************** showed up, confused as estimate from *********** (cubic space needed on truck) was underrepresented by 30%. Movers showed us the inventory *********** sent them, purposely showing less than our estimate we had shared the previous week. No one afford to send the movers home, on moving day, and restart the whole process. We called Allied multiple times as they said to call if issues arise. They would not connect us with ***********, answer our questions, eventually they screamed at us and insulted us on the phone and blocked our numbers. We feel helpless. We have since tried to gather Allied quotes and invoices (after initial) sent to us online during the process. Allied has refused.

  Business Response

  Date: 10/30/2023

  This customer reached out to us on Oct 18, 2023 via email (the email is attached). They requested their documents they signed on Oct 27 and they were emailed the same day. Please see attached correspondence with customer.

   

   

  Business Response

  Date: 10/30/2023

  Everything the customer is stating is misleading is literally written verbatim in the estimate they signed. Please see attached. The "discount" the customer is referring to as the 65% - that is the "tariff discount" and is generated automatically by the software based off the distance. We do not calculate the tariff discount. The only discount given by the sales rep was the $500 "Early Reservation Discount". Five business days before pickup, the customer had their ***************** Call which is STANDARD in the industry since we need to make sure that the movers arrive with enough space in the case that the customer had additional items they had to add onto their inventory. None of this is predatory, its standard practice and is outlined in the signed estimate. 

  Customer Answer

  Date: 10/30/2023

  This is unacceptable. They are not even addressing a majority of the concerns and accusations. Is BBB going to hold them accountable for these practices, or continue to allow them to take advantage of the consumer? My complaints are documented and objective and should be ample evidence for these unprofessional and unfair business practices.

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20791302
  
  I am rejecting this response because: The person who read this did not clearly read the complaints and issues and is simply responding with generalizations. This is not even remotely making a reasonable attempt to explain and address my key complaints. Very mediocre. The discount is by far the least of our concerns, and I think you should consider looking up the definition for predatory pricing as the reason of the discount is negligible, it's the engagement of the practice that is enforceable and which we will escalate. The "standard" five days before move is not standard. We have called other movers, since, and many give estimates well before then and as soon as you call them by sending people out. Regardless, that was not our main concern, again, if you read carefully. Our concern was how you handled and misrepresented what we sent - and documented - to you via email with such short time before our move. Not only that, but ****** screamed at us on the phone when we were nothing but polite and *********** blocked our number. You've made absolutely zero attempt to rectify the situation nor deliver the services that you committed to us and provide us the support that you contractually agreed to and that's listed on your website. If you do not provide an ample response to this, I will involve my lawyer(s).
  

  Business Response

  Date: 11/02/2023

  The customer has made assumptions in regards to how they feel their move should work logistically. Everything the customer is complaining about is standard practice therefore, there is nothing else to discuss. We are at this point due to the fact that the customer is not satisfied with the information they have received. 

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20791302
  
  I am rejecting this response because: The business is refusing to address our concerns and instead trying to divert the conversation by claiming that we are assuming and we don't know how the industry works. Comically, the business owner is making the assumption here, as we have moved - with moving brokers - 5 times in the past nine years. We do indeed understand how this industry works, in detail. This is exactly is why we are filing this claim. This business is not providing ethical business practices and attempting to bully their way out of addressing the situation directly. We need the help of the BBB to rectify the situation.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 11/02/2023

  I don't understand how the BBB believes that the business in question addressed my complaints. They avoided addressing anything directly and diverted by claiming that we don't know what we're talking about. This is an unacceptable result. We need your help. The purpose of the BBB is to hold businesses accountable, and we have not achieved that. I would please like someone - and not an automated system that shows "business replied twice" - to read through this complaint and help us out. Thank you very much.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were going to move from ********** to ****. I secured the moving services for 9/28/23 via a $1,937 , fully refundable deposit up to three days before the move. Unfortunately, the deal fell through on the house, so I contacted Allied Group on 8/28/23 to inform them of cancellation and requested my full refund for $1,937 and was told the request was forwarded to customer service.After no progress even though I was told a check would be sent out within the week, I called customer service.I was told I needed to send the request via email to customer service, even though I was told it was forwarded, I sent an email 9/5/23. I was told it would process in ***** business days then they said ***** business days.I was checking on the status regularly, and no progress. They finally said a check was sent out 9/29/23. After not receiving it in a week, they checked into it and said they sent a second check out on 10/13/23. It never showed up. They say they sent a third check out 10/19/23. I talked to them on the phone several times, but have a lot of this via text and email. I even asked if I was scammed and they said no, they are a reputable business.I asked if they have actually sent three checks, or am I being lied to they stopped responding.Ive asked to talk to someone higher up, but am told he , ****, is the higher up.I really need my money back I also have copies of the original contract In email from!I sent the top of the contract you will see at the top of the second picture, it says extended cancellation time !Thank you so much for your help and assistance!Have an awesome, blessed week!Sincerely,*************************

  Business Response

  Date: 10/23/2023

  This customer's refund check was mailed.

  Customer Answer

  Date: 10/23/2023

  They have told me the check has been mailed three different times, three different checks!  Please keep this case open until I:

  notify you that I have received the check. AND THAT it clears the bank!  Thank you!

• Initial Complaint

  Date:10/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This moving company has not delivered my furniture and it's been over 30 days.

  Business Response

  Date: 10/11/2023

  Since this, the customer has been delivered. 

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with Allied Transportation Group LLC. My experience has been nothing short of a nightmare, and I believe it is imperative to investigate their business. Summary: they lost furniture and no accountability.I hired Allied Transportation Group LLC in 2023 to relocate. I was enticed by the promises made by *******************, who assured me they were a "one-stop shop" and the move was insured. Chief concerns:?Cash payments: They demanded half the payment in cash on loading day and then again on unloading day. ?Lost furniture: They lost entire master bedroom furniture. I documented it with them and they hastily departed. They neglected to leave a copy of the missing items for my records despite request. Subsequent attempts to obtain this document from them were futile, they failed to respond. ?No resolution: I immediately followed the company's protocol by contacting ***** and then filing a claim with ******************** detailing the missing items. Regrettably, my countless follow up efforts through the 90 days were met with silence, despite my ******* appeal. To this day there is no claim resolution. No one can explain what happened to my furniture. ?Threatening: We receive a threatening response from *********************** when attempting to receive a claim resolution. In light of this egregious experience, I respectfully request the intervention of the Better Business Bureau to address the following:?Accountability for the missing items, including their prompt replacement or appropriate compensation.?Adjustment of the cash payments made under duress, which deviated from the agreed terms.?Investigate Allieds business practices and responsiveness to customer concerns. I believe that your intervention is crucial in resolving these matters and holding Allied Transportation Group LLC accountable for their unscrupulous behavior. I eagerly await your guidance in addressing this distressing situation.Sincerely, *******************

  Business Response

  Date: 10/05/2023

  Most of the complaints are standards within the moving industry and are outlined in all the documents signed by this customer. We are not pleased that the customer has missing items but as the broker, we have sent the customer to the carrier to file a claim.

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20625095
  
  I am rejecting this response because:

  I have made an agreement to move the contents of our house to our new house in *******. If you hire some subcontractors, its your business but your responsibility to deliver all items properly and without damage.for lies with us directly.

  If you are not planning to settle my very reasonable compensation via my BBB claim, I will have no choice but to seek settlement via court claim.
  

  Sincerely,
  
  *******************

  Business Response

  Date: 10/11/2023

  We have a system. We do not respond to BBB complaints with a settlement value. Its not how this works. Customer needs to refer back to estimate as well as Bill of Lading for instructions on how to file a claim.

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20625095
  
  I am rejecting this response because:

  I used your system in August to file my complaint before I filed complaint via BBB. I filled out all 5 pages which your customer service emailed me. There was no reaction from your customer service other than threats that if we don't drop our complaint we will  have a problem with your company. We have a name of the person who called us with such threat.

  I don't know what "problem" you had in mind but all that will be present at the court if this gets to that point. But I'm not dropping anything because it became a matter of principal for me. You are a terrible business and needs to be learned whatever ****** can be given. 

  And i will write my review and will try to tell as many potential customers as I can about our experience.

  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/17/23, I wrote a deposit check to Allied *** Lines (the company I thought I was hiring for the move) to secure a move from ******, ** to **********, ** to take place in August. The check was cashed (the company that cashed it was Allied Transportation Group). This deposit of $2,257.28 was for packing, shipping and unpacking at the destination (an additional charge for Platinum Un-packing package), and the binding estimate for the move was $11,733.64. They then said that because the move dates had changed, another $500.00 was required. On 8/4/23, they demanded both the initial 50% of the remaining move balance ($5,050.00) and the remaining 50% ($5,050.00) before they would start. Upon arrival in ********** on 8/7/23 before unloading at our destination they demanded another $20,810.20. We felt we were being extorted. They did not itemize boxes or furniture with inventory numbers. They did not unpack as we had paid for and left most boxes in the garage. They did not reassemble beds at the destination. They damaged floors (hardwood, travertine marble and bamboo) at the destination as they didn't protect them when sliding furniture. Beds and mattresses apparently weren't wrapped or boxed as they have areas where they are filthy. Paintings were not protected and many of these (three so far) were damaged. Silver items were thrown into boxes unwrapped and were damaged. They damaged furniture, household items and the seat of an office chair that needs to be repaired or replaced..When I told them I had noticed that beds had not been reassembled, they looked for parts as I continued to unpack. When I went to see how they were progressing - they had just left with their truck, without finishing the move, without reassembling the beds, and without unpacking.I have had to unpack and hand carry items into the rooms they are destined for as my husband is disabled. He is 84 years old, I am 68.

  Business Response

  Date: 09/08/2023

  We are very sorry to hear this. Please contact us at ************

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20526122
  
  I am rejecting this response because:

  I spoke with **** in customer service Friday September 8, 2023 in the afternoon (as the moving company had suggested: ************) and was told they would get back to me either later Friday (September 8, 2023) or Monday (September 11,2023). During my conversation with ****, the customer service manager I asked about their proposed resolution to the situation of the estimate being exceeded and the services not be delivered.

  The moving company provided a Binding Moving Estimate of $11,733.64 - and then exceeded that estimate by demanding more when starting the move (at the point of departure) and then more before unloading (at the destination), making the total amount charged $33,667.50 - more than double the Binding Move Estimate. And the movers then departing before the job was completed.

  The successful resolution of this case would be to compensate us for a) services not provided - which included reassembling beds and unpacking; b) be reimbursed for difference between what we actually paid versus the binding estimate I was provided (which included unpacking); and c) the costs we are incurring to fully move into the home and to assemble the unassembled furniture. There were also damages done to the home, art and furniture, as noted. These will also need to be covered, and I have filed a claim with the insurance company CSI as I was advised to do by the mover.
  
  Sincerely,
  *****************************

  Business Response

  Date: 09/13/2023

  I understand that there was a lack of re-staging the home but after looking into everything it has been confirmed that there was definitely no additional charge for unpacking assessed to the customer. Unpacking is $2.50 per cubic feet and the customer definitely was not charged for that service. I do see a charge for a shuttle as they could not get the semi close enough to the home for loading and unloading. 

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20526122
  
  I am rejecting this response because:

  The moving company asserts that "I understand that there was a lack of re-staging the home". So, this service that was paid for was not provided. They continue stating that the additional charges were due for needing a shuttle, and that there was no un-packing charge.
  

  If the others service of moving and finishing the job had been done including the unpacking and placing items in the rooms and reassembling the beds and other furniture this would indicate that needing the shuttle cost an additional $24,228.90 over the binding ***************. The Binding Estimate was $12,233.65 (attached)

  2. The Platinum Un-Packing Package was $2,295.00 - so the Binding Estimate without the un-packing package would have been: ($12,233.65 - $2,295.00) = $10,038.65

  3. The total ending amount paid was: $33,667.50 which is $23,628.85 over the Binding Estimate minus the Un-Packing package. This is greater than 330% than their binding estimate.
  

  I would like to see an itemized accounting for this ************* the charges for needing a shuttle - and for them to provide the inventory numbers for the items they packed, loaded and unloaded. I would also expect to be compensated for the service that they acknowledge wasn't provided, the "lack of re-staging..." - and the un-packing.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/14/2023

  Hi,

  I am surprised that my case was closed after I asked to be shown an accounting of how the binding move estimate escalated to be over 300%. And much that we had contracted for was not delievered.

  Providing an accounting to a customer for charges so far in excess of what was quoted is a reasonable request. Please don't allow a business to treat a consumer like I'm being treated.

  Thank you,

  *****************************

• Initial Complaint

  Date:07/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We scheduled 2 separate moves with Allied Transportation Group. The first move for my husband and I to move items from **********, ** to *******, **. The contract we signed for this move was dated 6/5/23 and the Job No: ********. My son ******************************* also contracted with Allied Transportation Group for his move from **********, ** to *********, ** on 7/13/23 and the Job No: ********. Allied Transportation Group came to pick up my son's items from **********, ** on 7/14/23. On 7/14/23 Allied had missed the window provided in signed contract for pick up. ****** is beginning ************** at *** in *********, ** and had to fly out on 7/14/23. Due to the late pickup arrangements needed to be made to have someone at our home supervise the move. The movers on 7/14/23 were scheduled to arrive first thing in the morning and did not show up till late afternoon. My husband who supervised the move was extremely concerned about the quality of the movers present that he elected to cancel the 2nd move from ********** to ******* at this time and requested a refund on 7/14/23. Since the items were picked up on 7/14/23 ****** has been in contact with several representatives at Allied Moving. He was told by ***** that his items were placed at a warehouse in ********* being itemized and Allied would be in contact Monday 7/24/23 to provide him with a delivery date in *********, **. ****** has left voice messages daily since 7/24/23 without any response. I have tried myself contacting Allied daily and left voice messages. When calling we are no longer given the option to speak to a representative instead immediately directed for the option to text back a message at this number **************.Please help us locate and have ******** belongings delivered to him in *********, **. He is just beginning medical school at *** and his one bedroom one bedroom with office inventory and clothing is all in this move. Please let us know what information we can provide to help with this case. We have several emails with contracts from Allied Moving Group that we can forward to help with this case.

  Business Response

  Date: 08/01/2023

  Customer has received call backs and information. Customer is not satisfied with the answer. 

  Customer Answer

  Date: 08/02/2023

  Allied contact my son on Monday 8/31/23 and informed him his items will be delivered between Sunday and Tuesday of next week. Please keep this compliant open until the transaction is completed. Thank you!

• Initial Complaint

  Date:07/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year I booked this company for a cross country move this summer with this company. I had a very easy move to make I thought. I packed my belongings myself and had it all in the garage ready for pickup. It literally took them maybe an hour if that to load everything. Afterwards they proceeded to tell me they needed an additional **** to what I had paid. I told them I didn't have it and asked them to unload whatever amount of items took me over my original estimate. As my list was not over my original estimate it actually had less stuff. They told me they couldn't do that. My options were whatever them unload everything and derail my entire move and lose the money I'd already paid or find a way to come up with the additional money. I had to call several family members and borrow the additional money. Even though their paperwork states if this happens to you to call the office, I did and no one answered my calls or texts until AFTER they had left and gotten the additional money from me. After they left I found glass in my drive and yard. Checked cameras. They dropped and broke stacks of items 3 times!! I've called and texted relentlessly for weeks and they still have not contacted me back. I keep getting told upper management is on the road and will be back at the end of the week. Thats the bull they've been feeding me for almost a month now. Most unprofessional place I've ever seen or worked with.

  Business Response

  Date: 08/01/2023

  Customer was told to place a claim. There is a process for this. Once her move is done, she can place a claim for any damages. Customer has spoken with all responsible parties in regards to her move. 

• Initial Complaint

  Date:07/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Allied Transportation to pack and move my belongings from ******** and *******. The contract reads that my items would be delivered **** days from the last date of pick up. Its been 21 days. Nobody answers the phone. I have no idea where my things are present or when they will arrive. Ive already paid 2/3 of the total. I leave for out of town this weekend and my fear is theyll say theyre coming while Im out of town.

  Business Response

  Date: 07/07/2023

  We have answered for this customer every time. Customer does not think the answers we are giving her are acceptable. We have now given her the information to contact the movers directly. The delivery spread does not start at the time of pickup, it starts from the date the customer specified was their FADD (First Available Delivery Date). All of this information has been passed along many times. 

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked with this company for moving services on the date of 06/20/23 they were supposed to give me a call the day before on a time that they weee going to arrive to start packing. I did not receive that call so I called ***** who said that they would arrive between **** and that he would call them to verify and call me back I have not received a call back and have tried calling him and ***** multiple time but have not received an answer nor call back from them I did the deposit of ******* which I should be refunded

  Business Response

  Date: 06/21/2023

  We arrived at pickup and moved this customer. I believe he was satisfied. We are sorry about the miscommunication that day.