Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Services

Broward Factory Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Ming C

    Date: 08/28/2023

    We have been in this company for over 10 years but recently the services were so bad and the technicians were very unprofessional so I have to terminate the contract earlier. Their warranty warrants nothing and each time they charge an additional &10 for the service on top of the annual contract. The technicians didn't even bother to spend time checking the A/C unit for the problem I wanted to fix instead of bragging about a girl he used to date on the street so he knew better the age of the house than the owner. The girl on the phone said she did not understand what I was talking about and insisted that each time they needed to collect a $10 additional service fee for each visit even though nothing was done for the service call. She said that there wouldn't be any refund even though I terminated the contract 4 months earlier. This company is no longer worth any stay. I wouldn't recommend it to any of my friends in the future.

    Broward Factory Service

    Date: 08/29/2023

    ************ did not cancel his contract 4 months ago. We have been to his home four times for different service calls since July of this year including the call from 8-28-23. Unfortunately ************ has not done maintenance on his A/C system as we recommend. His drain line has backed up which is not covered by his service contract. He refused to pay to clear the drain line even though he was advised of that scenario before we went to his home. He called us to cancel his contract after the technician left on 8-28-23 and we advised him we need that request in writing via letter or email as per the contract. He has not done that as yet. ****** advised him at that time to consider keeping the contract because he has had several service calls this calendar year and would not receive a refund under the terms and conditions of the contract. He has received over $520 in repairs and service for his $397.10 contract to date and will not receive a refund.
    We recommended he keep the service contract and consider adding a twice a year maintenance agreement for $159 to keep his A/C system in good working order. We would clear the drain line under that agreement at no charge, as it is a maintenance related issue. Drain lines go through the walls under under the slab to reach outside. They are part of the building structure and should be flushed a couple times a year and we offer that service through our maintenance plans. 

    Regards,
    ***********************

Broward Factory Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.