Complaints

This profile includes complaints for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HotelPlanner.com has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HotelPlanner.com

  205 Datura St 10th Fl West Palm Beach, FL 33401-5658

  
• 

  Lucid Travel, LLC.

  205 Datura St Fl 10 West Palm Beach, FL 33401

• 

  Room 77, Inc.

  888 Villa St Mountain View, CA 94041

• 

  HotelGuides.com, Inc.

  PO Box 13318 Charleston, SC 29422

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about May 6, 2024 I went online to reserve a hotel room for a wedding. When I entered my credit card information, no confirmation was shown, so I didn't think it took and I entered in the information again and received a confirmation number. The price of the room was shown at approximately $224.00. When I received my card statement, it showed 2 charges for the same night. one was H8406159 for $****** and the other H8406137 for $******. Neither of which were anywhere close to $224.00. I saw receipts in my email and they showed. For H8406159- $224.00 for room, $31.28 for refund protection and $144.03 for Tax Recovery and Fees (******) H8406137 - $224.00, $29.05 for refund protection and $117.81 for Tax Recovery and Fees (******). With NONREFUNDABLE on sheet.I contacted them about the 2 charges and was told asking for 100% refund on H8406159 and received a voucher to use at their website.I asked the hotel how much was the room? and was told $145.00. The $224.00 quote was obviously quite a mark up in itself but to not refund a double book on one and give a voucher is not acceptable with all of the extra charges they add unknowingly to the customer, and I want the overages refunded on the reservation I did pay for. A mark up is understood but not what they have done. I contacted them today and it is being sent to the Escalation Team, which is who sent me the voucher. I'm ok with $224.00, that's what I agreed to not all of these other charges. I paid $738.89 for a $145.00 room. A voucher for $368.03 to let them do the same thing.

  

  Business Response

  Date: 06/26/2024

  Greetings,

  I'm more than happy to help! I have escalated this to my supervisors in hopes of them finding a resolution to your inquiry, as soon as I hear back from them I will inform you. If you have any further questions or concerns in the meantime please feel free to reach out to me personally at **************************************************!

  Kindly,

  *********************************

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 21, 2024: Checked on ****** to find the phone number to ******** on ************, *******. I called the number listed thinking I was speaking to The Cove. Reservations were made for 3 rooms as my entire family goes. . I asked for refundable rooms as I always do when booking. When I received my confirmations through my Email I realized that they were made through Hotelplanner and not the Cove and that two of the rooms were non refundable and one was refundable. All this was done via telephone so I have no way to prove my request to them unless it was a recorded conversation. I feel that a mistake was made on their part to book 2 rooms as non refundable. March 22, 2024 I called the number to Hotelplanner ************** to cancel these reservations. The lady I spoke with agreed to cancel all of these reservations. She told me to check my credit card in several days to make sure that I received the credit and that it would take about 15 days for the credit to go through. $3068.60 was charged on my card on March 23, 2024.On 04/07/24 I called Capitol One and still no credit was issued to them. I called Hotelplanner on 04/11/2024 and spoke to a representative about why my refund was not given yet. He said he would send an urgent request for the refund to be done. I checked my Credit card balance on 04/22/2024 and still no credit. I again phoned Hotelplanner and asked about my credit and he said give it 3 more days. On 04/24/2024 I received an email from them stating in leiu of a refund they would give me a voucher good for a vacation to a hotel on their listing . This isnt an option for me as I trusted their promise of a refund and I went ahead and made reservations directly with The Cove while they had rooms still available in July. I cannot afford to pay for two vacations. I feel it was their mistake and I dont think I should be held responsible for these charges totaling $3068.60. Any help on this would be greatly appreciated!

  

  Business Response

  Date: 06/18/2024

  Hello ****, 

  Thank you for taking the time to reach out to us! After taking a deeper look into reservation H8156581, I see that it was booked as a pay at hotel reservation. Meaning, that we did not charge your card since this was being done directly at the hotel at the time of check in or check out, therefore a full refund would have to come directly through the hotel. If you do have any further questions or concerns, please don't hesitate to reach out to me personally at **************************************************! 

  Kindly, 

  *********************************

  Customer Answer

  Date: 06/19/2024

  Hello. I am not referring to the reservation I made in ******************* name. They booked that correctly as refundable so when I cancelled it of course it was not charged. I am speaking of the other two rooms I booked at the same time as refundable as well but for some reason they booked  me non refundable on these !! That is what I am trying to get a refund  of ******* for.   Thank you 

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21840579
  
  
  

  Hello. I am not referring to the reservation I made in ******************* name. They booked that correctly as refundable so when I cancelled it of course it was not charged. I am speaking of the other two rooms I booked at the same time as refundable as well but for some reason they booked  me non refundable on these !! That is what I am trying to get a refund  of ******* for.   Thank you
  

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/25/2024

  Hello ****, 

  Thank you for your patience! Please be advised I have taken a look at both of the reservations you mentioned, and I see that both of your reservation are pay at hotel reservation. Meaning that we did not charge your card since this was being done directly at the hotel, therefore since the hotel was the one to charge you a full refund will need to come directly through them. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************!

  Kindly, 

  *********************************

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21840579
  
  I am rejecting this response because:
  This charge of ******* was not charged by the motel. I verified this today 6/27/2024 and they do not charge until check in date. It was charged by Hotel Planner for Hilton Vacations on March 22 2024. I cancelled these with them on 03-23-24. They refused to credit me because they booked me nonrefundable rooms which I did not request. They sent me an email on4/22/24 offering me a voucher for another vacation through them in  lieu of credit.  So there should be no question that they are the ones who made the charge. This amount is the total for the 2 non refundable rooms that were charged to me. If I could talk to a representative from BBB I could make all of this more clear.   ************ 

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/31/24, I called Best Western Plus ***** Inn in *****, **. I found this info on line. The number was ************. It seemed legit with the "701" prefix. The person on the other end answered, "Best Western Plus." I requested 2 nights. I was quoted $199 per night. I accepted the charge of $551.44, after having them take off the refund protection. The amount still seemed excessive but I thought it was lots of taxes and fees. So I charged it on my Amex.When I arrived 6/7/24, the receptionist explained that they were unable to access an itemization, because a third party had booked it. I went to my room and called the 701 number, and asked who they were. The man hung up on me. I called again and they sent me to Customer Support. All that did was send me through layers of menus and no option to speak with a person.At no time when I made the reservation (H8557204) did they identify themselves as a third party. I can not find any info about who they really are on my receipts.

  

  Business Response

  Date: 06/25/2024

  Hello *********, 

  Thank you for your patience! I am pleased to inform you that a a partial refund of $159.06 has been issued back onto the card used to initially purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************!

  Kindly, 

  *****************************;

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is on behalf of my Father ** Law.His name is *********************** and is the party that was effected by this company misrepresenting itself and being misleading.**** called the listed comfort in number for this hotel that he stays at regularly. When they answered he thought it was wierd as the greeting was not the same as it had always been. He asked if this was the front desk for Comfort **n at ************** and they stated yes they take care of their reservations. They went through the process and set up the room. They told him the average nightly rate and took his credit card information. When his card was charged he was charged $1,008.81.When he got to the hotel the rooms were messed up and Managers had to get involved to move things around. Then when checking out they asked if he wanted a copy of the bill and he said yes. When they handed him the bill it was for $690.56. He then asked about this to them but a manager was not going to be back until the next day. This company took advantage of him and mislead him into a charge that was wrong. Additionally they emailed him a statement stating room charges and taxes that were not what was topd to him on the phone. This company needs to refund the money to him as they have caused misshapen and misrepresented themselves as that hotels front desk. Even after they were explicity asked. Had they answered truthfully then he would have hung up and gotten the correct phone number.

  

  Business Response

  Date: 06/18/2024

  Good Morning,

  I'm more than happy to help! I have escalated this to my supervisors in hopes of them finding a resolution to your inquiry, as soon as I hear back from them I will inform you. If you have any further questions or concerns in the meantime please feel free to reach out to me personally at **************************************************!

  Kindly, 

  *********************************

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21824290
  
  I am rejecting this response because:
  

  Per the response of the businees they are still working on the issue and will get back to me.

  "I have escalated this to my supervisors in hopes of them finding a resolution to your inquiry, as soon as I hear back from them I will inform you."

  This case should not be closed at this time.

  I'm am satisfied they are working on the issue but the only way for the case to remain open is to reject the response to the BBB.

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/05/2024

  Hi There! 

  Thank you for your patience! I am pleased to inform you that a partial refund of $300.00 has been issued back onto the card used to initially purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************!

  Kindly, 

  *****************************;

   

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son has to go to the **************** every 6 months for check *** as he had a double lung transplant several years ago. We always stay at the ********************** which is attached to the Clinic and offers a special room rate for transplant patients. My son forgot to make the reservation months ahead as he usually does, so the week before he and my wife were supposed to fly to *********, my wife realized the hotel was not booked. She looked online and saw what she thought was the Intercontinental website.She called the number and asked if she was speaking to the hotel. The man said she was. When she asked about booking a room at the special transplant rate, the man said that the rate he was quoting $303.99 per night, was the special rate. We told him it was usually around $180 per night. He said that they were very full and because we were booking it so close to the check in date that it was higher. My wife had the phone on speaker and myself and my son were at the table during the conversation.At that point I asked if we were actually talking to a third-party booking agent. The man said no. In fact, he said, "I hate those third-party booking companies." The total cost for the 2 nights came to $862.90. When my wife and son arrived at the ********************** they asked about the transplant rate going up due to how full the hotel was. They were then told that the transplant rate is always the same (it was $194.00 per night plus tax) even if you were booking the last available room. She informed them that the reservation had in fact been made through HotelPlanner and not with them. The hotel told me that the 2 nights (with tax) should have cost us $455.90.

  

  Business Response

  Date: 06/14/2024

  Hello *******, 

  I come bearing good news! I am pleased to inform you that a partial refund of $407 has been issued back onto the card used initially purchase your reservation, please allow 2-10 business days for the refund to be visible to you. IF you have any further questions or concerns, please feel free to reach back out to me personally at **************************************************! 

  Kindly, 

  *****************************;

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservation # H8558762. I am asking for full refund of $464.66 to be made by this company - hotel planner . My original hotel at ********** was booked, alternative phone number appeared online - ************* that made me to believe that they represent hotels directly. Representative did not introduced herself or company she represented, she also did not provide details of cancelation penalty policy that company inforces. I was charged almost twice of normal price for the room. Email confirmation was send from reservarion@logingsupport, company name never was listed . Need full refund. I was making reservation for my daughter ***.

  

  Business Response

  Date: 06/04/2024

  - Hello ****,

  I come bearing great news! I am delighted to inform you that a full refund of $464.66 has been issued back onto the card used to initially purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************!

  Kindly, 

  *****************************;

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21788336
  
  I am rejecting this response because:

  only $428.26 was refunded not a full amount promised amount

   

  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/13/2024

  Hello ****,

  I come bearing great news! I am delighted to inform you that a full refund of $464.66 has been issued back onto the card used to initially purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************!

  Kindly, 
  *****************************;

  

  Business Response

  Date: 06/13/2024

  Hello ****,

  I come bearing great news! I am delighted to inform you that a full refund of $464.66 has been issued back onto the card used to initially purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************!

  Kindly, 
  *****************************;

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked with HotelPlanner1.**m paid $751.54 including refund cancellation protection . Asked the reservation lady on phone many times about 100% being able to cancel and get refund with the extra 50$ protection fee they were changing. She assured me it was no problem to cancel and get reimbursed with refund protection if needed.I booked. 2 days later called to add 2 nights to the hotel via hotel planner 1.**m.They said not available. I asked them to please cancel my reservation so I **uld book elsewhere the 4 nights. HotelPlanner cancelled my room for the 2 nights, but never sent me a **nfirmation or refund.Many people have tried to cancel and get reimbursed (to no avail) have written here on BBB regarding HotelPlanner1.**m I have called them daily wanting a **nfirmation cancellation number and refund.They keep saying they are in touch with escalation **** and will raise the ticket priority.The refund **** has sent me numerous emails allowing refund only if I have a drs note or Covid positive test to submit to them.When I purchased the refund cancellation protection plan, I asked the reservations rep many times that I would be **vered if cancelling and she said yes.Please help me. Now HotelPlanner cancelled my reservation ( I **nfirmed with motel directly) and they keep telling me cannot reinstate reservation and they will raise priority w escalation ****.I said to *************, well if youre not gonna refund me (which is unethical), at least reinstate my reservation so Im not out $750.They say no they cannot reinstate my reservation. Wait to hear back from escalation team. Told them I will dispute w my cc **mpany if not refunded. They said that will delay reimbursement of at least 90 days. ?? Makes no sense. Another BBB **mplaint about this web ** said the same thing happened to them in April 2024.There are many recent **mplaints w BBB and HotelPlanner1 . Now Im out 750. Have no reservations anymore.Thank you

  

  Business Response

  Date: 06/14/2024

  Hi There!

  Thank you for bringing this to our attention! I have escalated this to my supervisors in hopes of them finding a resolution to your inquiry. If you have any further questions or concerns in the meantime please feel free to reach out to me personally at **************************************************!

  Kindly,

  *********************************

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21788060
  
  I am rejecting this response because I paid for cancellation insurance $58.88
  

  Refund Protection Plan Number 4f524141-0053-0000-03c7-a3d9e724a95a
  
  

  The **mpany just makes excuses and doesnt follow up with my proper refund. I booked this on 5/24/24. Tried to cancel the next day. Have been emailing and calling the ** ever since and they never follow through with a refund. Many other dissatisfied people have written to BBB re this **mpany and the same issues. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/25/2024

  Hello *****, 

  I come bearing happy news! I am pleased to inform you that a full refund of $692.66 has been issued back onto the card used to initially purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at *****************************************!

  Kindly, 

  *****************************;

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, I went to book a room at ******************** in ***********. I clicked "Check Availability" and was brought to a website I thought was the Inn. There was 1 room left that I wanted and it was $133.25/night, Itinerary #H8494347 plus no cancelation fee if canceled by 5/24. I immediately got an email from Bookonline.com which somehow is connected with HotelPlanner, plus an email from Protecht saying I purchased cancelation Insurance which I never did for $35.38. I immediately contacted Protecht and canceled the insurance which they did. Next, the email from BookonLine said the reservations were non-refundable. I called them and was told since it was only 20 mins since I made the reservation, they contacted the hotel who was willing to cancel with no penalty. Since I needed the room, I opted not to cancel.. So I'm assuming my room will cost me $133.25 plus taxes. At the bottom of the email it listed the $133.25 and then listed the "Tax **************** of $74.89. I mistakenly assumed the $74.89 was the total amount of the 15% tax for the 2 nights, that Connecticut charges for hotels/motels. Boy was I wrong. The $74.89 was per night which makes it more than 50% of the room itself. When I tried to get answers to what these charges were, I kept getting referred to one place and another. I was suppose to get an answer to what the Tax *************** are, but as of this moment, I haven't heard from them. I feel like I'm getting the run around. I should have been told all of this up front. My credit card has already been billed $451.64 but that includes the Protecht charge of $35.38 which is suppose to be refunded. This makes the balance now $416.26 which includes that outrageous Tax Recovery fee of $149.77. My belief is that I should have been charged a total of $306.47. That would be $133,25 per night for a total of $266.50 plus 15% CT tax equals $306.47.

  

  Business Response

  Date: 06/13/2024

  Hello *****, 

  Thank you for your patience, I come bearing good news! I am pleased to inform you that a partial refund of $110.48 has been issued back onto the card used to initially purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at *****************************************!

  Kindly, 

  *****************************;

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a two night stay with hotel planners around 09/24/2023 which they said they were the doubletree hotel which they were not. We cancelled within days and they said we could not get our money back we could only get a voucher which we tried to use numerous times.we would call hotel planners and they would send us another voucher that would not work. We just want a voucher that works or my money back

  

  Business Response

  Date: 06/11/2024

  Hello, 

  Thank you for taking the time to bring this to our attention, we greatly appreciate it! I would love to help but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to send it to me personally at *********************************** I look forward to hearing back from you! 

  Thank you in advance!

  Kindly, 

  *****************************;

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unacceptable Having arrived late at night after flight delay. I'm desperate to find a hotel and call around to about a dozen. Get to the listing for the area's Marriott and call.Agent leads me to believe he was actual Marriott Agent several times dismissing request to check and confirm with front desk, stating he has updated inventory info right there in front of him. Compelled me to "book this last available room immediately'.Only for me to find out arriving at front desk, he wasn't Marriott customer service, did NOT in fact have inventory info and there was NOT a room available to fill reservation he persuaded me to book. Turns out he took my payment for IMMEDIATE room and booked me for NEXT DAY room. Scheme was well developed. I call back repeatedly and find booking is categorized as cancelled, periodic checks with front desk still shows as active. This combination keeps me in limbo and bassically hostage to the location. I slept in the parking lot (in the rain) till next day when after periodic checking they finally had a room! Also find out room is only $189, Hotel Planner had scammed me out of $317!I am appalled at the level of deception and scamming this episode entailed and demanded a refund or compensation. Few days later they get back to me stating there is nothing they are willing to do to compensate me or make this right. (Implying this was acceptable and perhaps normal behavior from staff and company). Reservation number was H7351349 9/10/2023

  

  Business Response

  Date: 06/11/2024

  Hello ******, 

  We appreciate you bringing this to our attention and we apologize for this interaction. I have escalated this to my supervisors in hopes of them finding a resolution to your inquiry. If you have any further questions or concerns in the meantime please feel free to reach out to me personally at **************************************************!

  Kindly, 

  *****************************;

  

  Business Response

  Date: 06/13/2024

  Hello ******,
  
  Thank you for your patience! I am pleased to inform you that a full refund of $317.43 has been issued back onto the card used to initially purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please dont hesitate to reach back out to me! 

  Kindly, 

  *****************************;

  

  Business Response

  Date: 06/13/2024

  
  Thank you for your patience! I am pleased to inform you that a full refund of $317.43 has been issued back onto the card used to initially purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please dont hesitate to reach back out to me! 

  Kindly, 

  *********************************