Complaints
This profile includes complaints for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,161 total complaints in the last 3 years.
- 652 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were promised a voucher for a discount on a future hotel reservation for $203.00. We made two reservations and checked with the company and they said the voucher was not valid. After numerous calls and different customer service people looking the numbers up, we finally got a voucher number. We made the reservation and we were still charged the FULL PRICE. We constantly got the run around with people from the company telling us things we did not do. This company seems to be a scam. We want our money back!
Business Response
Date: 08/21/2024
Greetings *****,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
*********************************
*************************************************Initial Complaint
Date:08/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10 Jul ****************************************** ********** on ******************* in ********** ******** for that same night. The stay was for one night. I believe I used the ******** inn website but may have been redirected to the hotelplanner website. At check-in I was told that I was charged the military rate and card was charged roughly 180 dollars. I am then emailed a receipt for the charge of ******. When reading the receipt I received from <*******************************************> it included a ****** charge in included fees. I agreed to pay the nightly rate of 214 dollars. I then received an email from ********************** with a receipt for a refund protection plan that I did not agree to from a company called ***************** me another $*****. I would like a refund from hotelplanner.com for the ****** in fees and the ***** for refund protection that I was misled to purchase as the charges could not be explained by hotel staff and did not appear to be ligitimate.Business Response
Date: 08/20/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
******************************************************************Customer Answer
Date: 08/21/2024
Complaint: 22122617
I am rejecting this response because: I do not understand the response provided as it vaguely only referred to my reservation at *********. What is the explanation for the excessive charges and what action will be taken to remedy this situation?
Sincerely,
******* *****Business Response
Date: 09/03/2024
Hello,
Thank you for your patience. I have escalated this to my supervisors in hopes of them finding a resolution to your inquiry, as soon as I hear back from them I will update you.
If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
KIndly,
******* *********
Business Response
Date: 09/10/2024
Greetings *******,
Thank you for your patience! I am pleased to inform you that a refund of $110.00 plus an additional $33.51 for the protection plan, please allow 2-10 business days for this refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Business Response
Date: 09/11/2024
Greetings *******,
Thank you for your patience! I am pleased to inform you that a refund of $110.00 plus an additional $33.51 for the protection plan, please allow 2-10 business days for this refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* *********
Initial Complaint
Date:08/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July ******* I made a reservation on hotel planner.com. for two nights via phone. I thought I called the **************. when I realized I did not call the hotel directly and was charged fees. I called august 4 to cancel reservation. I was on the phone with **** and she stated she can call the hotel and ask them to give me a full refund. **** put me on hold and when **** returned to the line she said the ************** agreed to refund me a full refund. On august 6 I received half of the money. $457.24. I have been calling almost every day and have been told it will be 7-10 business days more to receive the remaining balance of $457.24. I have been told that I will receive an email in one to two days about the status of my remaining balance due to me and I never get an email. I would have never canceled my hotel reservation if I was not promised to get a full refund. I have not received any services to date from this company so I am requesting that the remaining balance owed to me $457.24 plus daily accumulated interest on holding my money be refund to my credit card as promptly as they took it .Business Response
Date: 08/20/2024
Hello *****,
I'd love to help! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H for your reservation and I'd be more than happy to take a look into your reservation. Feel free to reply with the itinerary number, or you could also escalate it to me personally at *********************************** I look forward to hear from you!
Kindly,
*****************************;
Customer Answer
Date: 08/21/2024
H8971200 is the hotel conformation codeCustomer Answer
Date: 08/21/2024
H8971200 is the hotel conformation codeCustomer Answer
Date: 08/21/2024
H8971200 is the itinerary numberCustomer Answer
Date: 08/21/2024
H8971200 is the itinerary numberCustomer Answer
Date: 08/21/2024
H8971200 is the itinerary numberBusiness Response
Date: 08/26/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation! Thank you for your patience and understanding.
If you have any immediate questions or concerns, please feel free to contact us.Kindly,
*********************************
********************************************************Customer Answer
Date: 08/27/2024
Complaint: 22121863
I do not see a resolution all I see is that they are working on it and to be patient. I wish to continue with this complaint. ************
Sincerely,
*************************Business Response
Date: 09/03/2024
Good Morning *****,
I see that you replied to my messages but I am not seeing the message its self, therefore, I am not able to see if you provided the itinerary number for your reservation. Please send the itinerary number to my email directly, my email is *********************************** I look forward to hearing back from you!
Kindly,
*****************************;
Customer Answer
Date: 09/05/2024
Complaint: 22121863
I am rejecting this response because: the hotel planner is asking me for my H number. they said they can not see what i am writing. so i just emailed ********************************* @0729 this morning. i am waiting for her response.
Sincerely,
*************************Business Response
Date: 09/05/2024
Good Afternoon *****,
Thank you for your patience! I am pleased to inform you that a full refund of $914.48 has been issued back onto your card, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************!
Kindly,
*****************************;
Business Response
Date: 09/05/2024
Good Afternoon *****,
Thank you for your patience! I am pleased to inform you that a full refund of $914.48 has been issued back onto your card, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************!
Kindly,
*********************************
Customer Answer
Date: 09/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked my hotel stay with hotel.com and will never book with them again. If my recorded call is reviewed, I asked the reservation specialist if there was a swimming pool in working order. She put me on hold to check. She came back and told me yes. I then proceeded to book the room. Upon arriving to the hotel that evening with my grandchildren, we stayed the night, got up the next morning dressed to go swimming, and the swimming pool was not in order. I was livid because the reservation specialist checked about the pool. The workers who were working on the pool stated they didnt know if they would be able to get the pool fixed that day. I immediately went to the front requesting a refund because the reason for booking the room was because of the swimming pool. The manager on duty stated they would refund the money on their end but, I would have to go through hotel.com to get a refund from them. I called and spoke with several lying, incompetent individuals who transferred me to someone else, who were relaying messages to the unavailable manager, supervisors and the excuses go on and on. I was told someone would call me back and they never did and when I would try to contact them, they stopped answering the phone. This business has never tried to resolve the problem. ***************** keeps saying they refunded the money on their end and this company just gives me the run around. Hotel.com is a rip off and I will report you to the BBB. Your customer service practices need some work and so do your reservation specialist who lie just to get a room booked. And your response to all of that was it was passed the refundable time frame. You should have had your pool in working order or at least told me it wasnt working when I asked. The room was booked under false pretenses, and I shouldnt have to pay for the lying word of your reservation specialist. You still owe me a refund. $367,76 May 26 2024 ***************** the phone up on me just to let you know.Business Response
Date: 08/21/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
*********************************
**************************************************Customer Answer
Date: 09/06/2024
Complaint: 22121022
I am rejecting this response because:
Sincerely,
***********************************Initial Complaint
Date:08/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to make a reservation at the ************** for my nephews wedding. The person answering the phone told me they were the **************. My nephew had blocked dooms and discount from the hotel. I gave this information to the clerk I was talking to. Very agreeable guy. I was told I was all set. My nephews girlfriend told me I wasnt booked in the blocked room area. So she gave me the number for the hotel and they told me they didnt take my reservation. They also told me that this company pretends to be the hotel. I have called several times since July 10, 2024 and they tell me my refund of $579.54 was approved and I should get an email from this company. I did get an email on July 12, 2024 stating my refund is being processed. I appreciate your help in this matter.Sincerely,*************************************Business Response
Date: 08/19/2024
Dear ********,
Thank you for bringing this matter to our attention! We have reviewed your case and can confirm that a full refund of $579.54 has been processed to your original payment method. If there's anything else we can do to assist you further, please don't hesitate to reach out to me personally at **************************************************!
Kindly,
*********************************
Customer Answer
Date: 08/21/2024
Because of your quick action I received my refund. Thank you very muchCustomer Answer
Date: 08/21/2024
Better Business Bureau:
Because of your quick action I received my refund. Thank you very much
Sincerely,
*************************************Customer Answer
Date: 08/21/2024
I tried for a month to get my refund from *************. Once I contacted the BBB I received the refund within 2 days. It is good to know we have the BBB out there to help resolve these issues.
Thank you BBB
Sincerely **********;
Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Booked a night at a hotel when was left stranded by ******* Asked multiple times for a pet friendly hotel as we have a large dog. Confirmed with booking agent multiple times that hotel was pet friendly. Checked into hotel was told we had to leave ** they were not pet friendly. Called hotel planner customer service multiple times and was promised a full refund on 7/18. Have followed up with multiple phone calls and emails. Was promised calls back. Never received. Past ten day waiting period. Total was $480.07 for a night we were never even able to stay. Called today to inform them a complaint was going to be filed. I just want my refund as theyve admitted the agents error and agreed to. Late fees will be assessed to my card soon.Business Response
Date: 08/20/2024
Good Morning ******,
Thank you for your patience! I am happy to inform you that I have escalated your reservation and a full refund of $442.46 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************!
Kindly,
*****************************;
Initial Complaint
Date:08/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/15/2024 I booked a 3 night stay, from 9/30/2024 to 10/3/2024 at the **************** in *************, ** not knowing that I was not actually on the **************** website. On the internet it appeared that I was on the Lighthouse Lodge website because that is what I had Googled, but was, in fact, on some other Hotel Reservation website. After further research the site is a subsidiary of Expedia. Without giving me the option, their algorithm booked a room that was not pet friendly which I required. After speaking directly to the **************** it turned out some of their rooms are pet friendly and some are not. Less than 24 hours after the original booking on 6/16/2024, after realizing the error, I cancelled the reservation and booked a pet friendly room through another source. Here is the sites Cancellation Policy as seen on their confirmation, "Cancel from 06/14/2024 18:00 PM GMT/UTC +00:00: ***** percent of entire stayICancel from 09/28/2024 10:00 AM GMT/UTC +00:00: 100 percent of entire stay." Whatever that means?? The Lighthouse Lodge cancellation policy is 100% refund up to 3 nights prior to the stay. On 6/16/2024 I received an email stating "HOTEL APPROVED FULL REFUND VERBALLY -- (H8669340). Instead of a refund HotelPlanner offered me full credit in the form of a voucher for a future stay that must be booked "before Oct. 16, 2024". I needed the refund back on my credit card and informed them of same. After countless phone calls and emails I continue to get "We are in the process of reviewing your reservation request. We will provide an update as soon as possible. We appreciate your patience regarding this matter." emails, the last was 7/26/2024, a month and a half later. I have also requested numerous times to speak to a supervisor and am told they will call me back, which they do not. All I ask is a full credit card refund. Thank you.Business Response
Date: 08/21/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
*********************************
**************************************************Customer Answer
Date: 08/22/2024
Complaint: 22117827
I am rejecting this response because this case has been reviewed and rereviewed many times over the course of the last two months. So far they have only refunded about 2/3 of the amount that is owed. They still owe an additional $353.77 refund to my credit card. If their website is going to masquerade as a hotel, they need to honor the cancellation policy of the hotel which is 100% refund if cancelled at least 72 hours before check in. My cancellation was months before check in. Additionally their masquerading website did not offer the option for a pet friendly room which is what I required. So they booked a room I could not use. I still respectfully request a 100% refund to my credit card please.
Sincerely,
*****************Business Response
Date: 09/03/2024
Hello,
Thank you for your patience. I have escalated this to my supervisors in hopes of them finding a resolution to your inquiry, as soon as I hear back from them I will update you. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************!
Kindly,
*********************************
Customer Answer
Date: 09/03/2024
Complaint: 22117827
I am rejecting this response because I have still not received a "full" refund.The hotel's refund policy is a full refund if cancellation occurs at least 72 hours prior to check in. My cancellation was made months before check in and HotelPlanner erroneously booked me in a non-pet-friendly room, A pet-friendly room option was not available on their website and that is what I require, To date they have only refunded about 2/3 of what is owed. Balance of credit owed on my credit card is still $353.77. On August 17th 2024 I was informed over the telephone that this balance will be refunded in full but as of September 3, 2024 I have not yet seen the credit to my credit card.
Sincerely,
*****************Business Response
Date: 09/10/2024
Greetings ****,
Thank you for your patience! I am pleased to inform you that a full refund of $982.44 has been issued back onto the card you used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************
Kindly,
*****************************;
Customer Answer
Date: 09/13/2024
It took over 2 months but I "finally" received my full refund.
Thank you for your help.
Customer Answer
Date: 09/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and, "finally" after 2 months, find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:08/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 13th. at around 10:30, I reserved a hotel in ************* for 5 nights. On July 13th at around 10:54, canceled my reservations and requested a full refund.I was told it would take up to 10 days to process the refund.On Aug.4th. I contacted Lexsyl Travel Technologies to see if there were any updates on my refund. I was told that they would send the refund department an email.On Aug. 8 I contacted them again and I was told that the ticket had been closed. When I asked to speak to a supervisor, I was told that they work remotely and there was no way I could talk with them. Somehow we were disconnected and every attempt to call back was disconnected abruptly.Customer Answer
Date: 08/08/2024
After contacting BBB we were able to rack down ***************************** the *** of Hotel Planner and within a few hours, I received a full refund.
My issue has been resolved. I'm not sure if there is anything else to do.
Thank You,
*******************
Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 12, 2024 I made a hotel reservation h 88xxxxx, That same day I canceled it due to health problems.The Hotel was aware and canceled it, Hotel Planner was aware of the cancelation as well as I did not want any misunderstanding. Since July 19 I have asked for escalation of the total refund and have asked for refund investigation, refund escalation, corporate tel numbers etc. Asked for a supervisor two days in a row and no one calls back.These requests go beyond the "10 business day " return of funds statement. I have been hung up, ignored and to date no refund received.Business Response
Date: 08/19/2024
Greetings ******,
Thank you for your response and allowing us the opportunity to review this for you. We were able to locate your reservation in our system and we show that you have disputed the charge for your reservation, and once a reservation is disputed we are locked out of the account or "charge" for ****** days. If you have a letter from your bank/credit card holder stating the dispute is withdrawn, we can make the request for the dispute review to be closed early.
This is what needs to be included in the dispute closed letter and emailed to *****************************
1. MUST be a screenshot of a message in the banks online messaging portal or a photo of a letter on bank letterhead (Cannot be a forwarded email from a bank rep)
2. MUST state cardholder dropped or withdrew the dispute
3. MUST include the following info, which must match the charge info:
Cardholder name
Last four digits of card
Amount of dispute
If you can present this documentation, we can work to have your dispute closed earlier, but we cannot promise approval. We will contact you with a status update as soon as we hear back from the merchant of record for this booking.
Thank you for your patience through this process.Kindly,
*********************************
**************************************************
Customer Answer
Date: 08/23/2024
Complaint: 22112321
I am rejecting this response because:I have made more than enough effort to follow through on the requirements of the company to furnish information and follow up on tracking the refund. It is way overdue for an approved refund have been hung up on, delayed, told I could not speak to a supervisor and spent far too much time and energy on this to have a company tell me, the consumer, who canceled this reservation within 6-12 hrs of making it due to family health issues that I should drop the dispute. This was a simple request for a refund made difficult and unnecessary by lodging.com.
Sincerely,
***********************Business Response
Date: 08/31/2024
Good Afternoon ******,
If you have a letter from your bank/credit card holder stating the dispute is withdrawn, we can make the request for the dispute review to be closed early. Please send this to my personal email at ********************************** and I'd be more than happy to escalate your reservation!
Kindly,
*****************************;
Customer Answer
Date: 09/04/2024
Complaint: 22112321
I am rejecting this response because:
Sincerely,
***********************Customer Answer
Date: 09/05/2024
I disagree with closing out the complaint. The fact that lodging.com wanted me to lift the dispute and then allow another 90 days to "review" is nonsense. I have correspondence from them in July stating the refund is being processed with a 10 day turnaround which was never met. Why should I be bullied into lifting the dispute when they are the party that is holding up the refund.?
Nonsense.
Initial Complaint
Date:08/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reserved via Hotel Planner for a 4 nights stay in **********, **. The 4 nights were non-refundable, but I took a protection policy. I called customer service one day later to inquire about the protection policy because the event I was supposed to attend to was canceled. Instead of informing me of the policy, they called the hotel and cancelled my stay without my consent. I was then told they would submit a ticket on my behalf. 3 weeks later, I was told it was non-refundable given the nature of the cancellation (when I was not even the one who told them to cancel) and they said they would give me a voucher instead and that it would take 1 business day to get it. I never got their voucher. I want my money back.Business Response
Date: 08/19/2024
Hi *******,
I come bearing exciting news! I am pleased to inform you a voucher for $459.76 CAD has been issued to you! To make use of your voucher, you can do by directly calling our customer service lines at ************** or **************. You can also book the rooms yourself on Voucher.hotelplanner.com like you normally would and choose the Voucher option at checkout. You may book a hotel reservation greater than your voucher amount by using your credit card for the remaining balance after the voucher is applied on the checkout page. If you have any further questions or concerns, please feel free to reach out to me personally at **************************************************!
Kindly,
*****************************;
Customer Answer
Date: 08/21/2024
Complaint: 22109290
I am rejecting this response because:I was told I would receive a voucher within 1 business day. I never got it. I emailed them 3 times. Then, two weeks later, I was told I would receive a refund on my credit card and a text message confirmation. I never received the refund or the text confirmation.
My reservation was cancelled by one of your employees. I shouldn't have to wait 2 months to get my money back because of one of your mistake. I shouldn't have to email you every single day either. I don't care about any voucher at this point. I want my money back.
Sincerely,
CrystelBusiness Response
Date: 09/05/2024
Hello,
Thank you for patience! I am happy to inform you that a full refund of $498.84 CAD has been issued back onto your card, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ***********************************
Kindly,
*****************************;
Customer Answer
Date: 09/07/2024
2 months later, I finally got my refund. I had to email them every day, call them, and dispute the charge for them to finally fix their mistake. ****** learned!
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