Complaints
This profile includes complaints for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,164 total complaints in the last 3 years.
- 650 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Friday 10/11/2024 we booked a room for the following dates Thursday 10/24/2024 - Sunday 10/27/2024 in ***************. We booked through a company or website called Hotelplanner.com. ( we thought we were on the hotels website, Marriott)That very same day ( Friday 10/11/2024) we had to cancel our reservation because I was unable to get the time off of work. Hotel planner told us we would see a credit in the amount of $1074.71 ( the amount charged to our bank for the hotel room). However now almost two weeks later we still have not seen the credit and it would appear Hotel planner has no intention to return our money. I noticed that other consumers have had this same issue with this company and have also reported it to the Better Business Bureau for assistance . Any help you can provide would be greatly appreciated
Business Response
Date: 10/28/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
******************************************************************Customer Answer
Date: 10/29/2024
Complaint: 22473869
I am rejecting this response because:Hotelplanner.com states they are working on our reservations but we cancelled our reservations within 24 hours of making the reservations ( we made our reservations on 10/11/2024 for the weekend of 10/24/2024 thru 10/27/24 but had to cancel on 10/12/2024) due to a scheduling conflict at work and for over 2 weeks now have struggled to get them to process our refund request. I dont need a reservation I need our refund to be processed
Sincerely,
******* *****Business Response
Date: 10/31/2024
Good Evening *******,
Thank you for giving us the opportunity to revie this for you! I am pleased to inform you that a full refund of $ has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Customer Answer
Date: 11/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:10/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked a hotel room at ************* in ********** by calling a number listed on what looked like the official ********* site. I called a number that appeared to be in same area code answered prompts and was told I was calling *************. I booked room and was sent confirmation number by email for dates of 10/24 checking and 10/25 checkout single bed room for 144$. I checked in at ************* on 10/24 only to find out I had not booked with them but had used 3rd party site. Rate would have been 91$ with them. Have tried to reach out to hotel planner and no one seems to be able to transfer me to someone to speak to. No one seems to be able to tell me why they act like they are official la Quinta sight. I believe they are using deceptive and misleading practices. And yes I would like the difference or my money back but Id really like to see them be honestBusiness Response
Date: 10/30/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
******************************************************************Customer Answer
Date: 10/31/2024
Complaint: 22473633
I am rejecting this response because:
Until I have a resolution I will not accept response. Your response does not indicate that you will change any of your practices as to deceptive practices. The person who booked my room answered my question as to if he was with La Quinta booking as a yes when clearly he was not.
Sincerely,
***** *********Business Response
Date: 11/04/2024
Greetings,
Thank you for your patience! I am pleased to inform you that a refund of $35.00 has been issued back onto your card, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Customer Answer
Date: 11/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:10/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made online reservation H8648847 for 2 NONSMOKING rooms at ************ in ******, ***** checkin June 12, 2024 - checkout June 13, 2024. Amount charged to my credit card was $329.74. When we arrived at hotel, which was a 10 minute time span, we were told there were no nonsmoking rooms available and that we would have to contact the reservation support to get a refund. I called them back immediately to ask for a refund since they lied to us and gave us SMOKING ROOMS. The Agent conveyed to me that they would refund back to my **** card the full amount of $329.74. I called them on June 13th to confirm the refund of $329.74 and agent verified it would be returned to my **** card. On June 14th they sent me a text stating our reservation was cancelled, giving me a Hotel Room voucher to be used when traveling again.. I immediately called them at the number they listed for questions, **************, to reiterate that I did not want a voucher, and I was requesting a full refund to my ***** because the agent lied to me about nonsmoking rooms being available. They cancelled the voucher and said they would submit my request to be reviewed by the escalation team for full refund and that would take several days. We have not received any response from an escalation team and it is now October. I have made contact with them at least 6 times to question the progress of the refund, June 12, June 13, June 17, June 21, July 1, and twice in August. Each time they responded that they would pass onto the escalation team and send us an email or call us. We have asked to talk to higher management and they refuse to let us talk to the escalation team or higher management. . We have had no response from their escalation team or received any refund to our **** and it is now October. This hotel planner booking company is a scam. We cancelled the reservation 1/2 hour after we booked it and they agreed to refund the 2 rooms but we have yet to see the refund.Business Response
Date: 10/25/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
Brand Ambassador
******************************************************************Business Response
Date: 10/28/2024
Greetings,
Thank you for your patience! I am pleased to inform you that a full refund of $329.74 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Business Response
Date: 10/29/2024
Greetings,
Thank you for your patience! I am pleased to inform you that a full refund of $329.74 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* *********
Customer Answer
Date: 11/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** And **** ********Initial Complaint
Date:10/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I MADE A RESEVATION BY MISTAKE AND JUST ONE MINUTE AFTER THAT I CALLED TO CANCEL THE RESEVATION.I ASSUME I AM ENTITLE TO FULL AMOUNT I WAS CHARGED.CONFIRMATION: JKQJVZ ************* I HAVE HAD EMAILS TO THE CUSTOMER SERVICE AND IT LOOKS THAT THEY DO NOT GET THIS SITUATION.I JUST MADE IT BY MISTAKE AND AS I SAID I CANCELLED IT RIGHT AFTER.************Business Response
Date: 10/25/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
Brand Ambassador
******************************************************************Business Response
Date: 11/04/2024
Greetings,
Thank you for your patience! I am pleased to inform you that a full refund of $1,764.54 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Business Response
Date: 11/05/2024
Greetings,
Thank you for your patience! I am pleased to inform you that a full refund of $1,764.54 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* *********
Initial Complaint
Date:10/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had booked a hotel room ($268.49) online with whom I thought was the direct website of the hotel but had come to find out after calling to cancel that it was booked through Hotel Planner. I had booked the room with refund insurance incase I could no longer travel which was what ended up happening. I called to cancel my room overly 96 hours from check in time. I was told by the first ****** that I talked to that they needed to call the hotel itself to get my refund approved. They did call the hotel and talked to the same ****** I did (********) stating that I got refund approval. The next say I received an email saying my refund request was denied. I called the hotel and asked what happened and they told me that these 3rd party companies do this all the time and to call Hotel Planner and have them call the hotel with me on the line to again verify approval. The ********************* refused to do this with me. My itinerary number for this is this Hotel Denied Refund -- (H9317648)Business Response
Date: 10/25/2024
Greetings *****,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
Brand Ambassador
******************************************************************Customer Answer
Date: 10/29/2024
Complaint: 22467037I am rejecting this response because, during my initial call to your company on Tuesday, the 22nd, the representative who assisted me with the cancellation also contacted the hotel that evening, where we spoke with *********. I was led to believe that my cancellation would be refunded. Therefore, I was surprised to receive an email the following day stating that my refund request was denied due to the hotel denying my request.I called the hotel again at 11:46 a.m. the next day and spoke with someone at the front desk, who informed me that in order for the cancellation to be processed, I needed to be on the phone with both your company and the hotel simultaneously. I also sent an email requesting this arrangement. When I did not receive a response, I called again and spoke with a member of your team, who told me that the hotel owner's decision would determine whether I received a refund.I find this statement misleading, as hotel owners typically do not handle these situations directly. I also specifically asked the date and time your company called the hotel on my behalf as the hotel employee stated that typically you guys actually don't call them but rather just send the denied request email blaming the hotel. These experiences lead me to believe that there has been insufficient follow-up on your end. I have requested for a call to be scheduled with the hotel where we can discuss this together, but my request has not been addressed, and I have not received any explanation for the lack of this action. Please review the recorded phone calls.
***** ****Business Response
Date: 11/05/2024
Greetings *****,
Please be advised that we did reach out to the property and request the courtesy cancellation and were advised that the penalty will not be waived for this reservation. Please keep in mind that our ability to refund the reservation is based on the hotel's discretion. As a gesture of goodwill, we can issue a voucher of $150.00 upon your request, if you'd like to move ahead with the voucher please let us know and we'd be more than happy to further assist. If you do have the name of a person at the property who approved your refund I will be happy to reach back out.
Kindly,
******* Planelles
Customer Answer
Date: 11/06/2024
Complaint: 22467037
I am rejecting this response because: in the email attached they said the voucher would be for the full amount. I attached my credit card charge that was greater than $150. I expect the vocher to be for my charged amount.
Sincerely,
***** ****Business Response
Date: 11/15/2024
Greetings,
Thank you for your patience! I am pleased to inform you that a full refund of $268.49 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Customer Answer
Date: 11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:10/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sponsors Internet seach results that lead users to their "***************" site. Phone numbers listed are designed to mislead users into thinking they are calling the hotel, but the phone numbers lead to a third party reservation agency that charges premium fees and adds cancellation restrictions that would not be present if booking directly through the hotel. A family member was recently lured to one of these pages while trying to make a hotel reservation. When the event was cancelled and she no longer needed the hotel, she encountered problems receiving a full refund even though extra "insurance" was purchase. The agent on the phone did not disclose all of the restrictions on the ****************** plan. While the company offered to cancel the reservation, they did not provide an opportunity for my family member to receive a full refund. I want this complaint to be on the record due to the deceptive advertising practices of this company and their hesitation to disclose that they are a third party to customers who think they are talking directly to a hotel or offical hotel reservation line. The order number of the reservation is included in this complaint.Business Response
Date: 10/25/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
Brand Ambassador
******************************************************************Business Response
Date: 10/25/2024
Greetings ******,
Thank you for your patience! I am pleased to inform you that a full refund of $1,130.79 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me at ******************************************************************!
Kindly,
******* Planelles
Business Response
Date: 10/25/2024
Greetings ******,
Thank you for your patience! I am pleased to inform you that a full refund of $1,130.79 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me at ******************************************************************!
Kindly,
******* *********
Customer Answer
Date: 11/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your quick response.
Sincerely,
****** ******Initial Complaint
Date:10/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to ******* for vacation on 10/01/24. We stayed one night at a hotel and i ended up in the hospital in **************. I had two other reservations I had to cancel. I had one in ************ Va through hotel planner and one in ************ which is the ******* which is on this form. They (Hotel Planner) told me they were both refundable through the insurance I purchased on them-Protecht. I have been going in circles with them. I have my release papers from the hospital but they wont tell me if they will accept them. I need to know if the comfort inn in ************ is covered. I would appreciate you letting me know if the 2 other nights will be refunded. Dates 10/02/24 and 10/03?24 respectively. Thank you. I can provide my release papers to them.***** *******Business Response
Date: 10/25/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
Brand Ambassador
******************************************************************Customer Answer
Date: 10/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Customer Answer
Date: 10/25/2024
Here is a copy of the discharge/release paperwork from the hospitalInitial Complaint
Date:10/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hotel planner was not who I called to make reservations with and didnt know about them until I filed a BBB complaint in ********************. I am sending all the documents to your office because I cant upload all this information. Any assistance you give me will be greatly appreciated.Customer Answer
Date: 10/23/2024
**** now that I have an assigned BBB Id I will be sending a packet for you to review that I was not able to download load. This will give you some information to try to help me out thank you for your help.Business Response
Date: 10/25/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
Brand Ambassador
******************************************************************Business Response
Date: 10/28/2024
Greetings,
Thank you for your patience! I am pleased to inform you that a full refund of $1,764.54 has been issued back onto your card, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Business Response
Date: 10/29/2024
Greetings,
Thank you for your patience! I am pleased to inform you that a full refund of $1,764.54 has been issued back onto your card, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* *********
Customer Answer
Date: 11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
Date:10/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am certain I selected the option to connect to the *****************, but was connected to hotelplanner.com. They lied to me about what rooms were available. They also charged more that the usual rate for the motel, plus charged nearly $30 per night for Tax Recovery and Fees.I feel like I was scammed. I think the desk clerk said that the reservation came to them through Expedia.Business Response
Date: 10/25/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
Brand Ambassador
******************************************************************Customer Answer
Date: 10/25/2024
Complaint: 22462232
I am rejecting this response because:Their response said that they were only "working on the reservation". If I had accepted it would have close out the complaint.
Sincerely,
******* ******Business Response
Date: 10/25/2024
Greetings,
Thank you for your patience! I am pleased to inform you that a refund of $40.00 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Initial Complaint
Date:10/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While traveling on vacation I used this Application website on my cellphone to browse hotel locations and rates in the area. A nearby hotel (Home2 Suites by ****************, **) showed a nightly rate for the evening of Oct 13, 2024 of $129. I proceeded to fill the fields with my name, address, cell, and credit card info. Normally, I would expect to see a new "Continue" screen with taxes and fees and a grand total. Instead the next screen just had a prompt that said "Confirm Booking". Although hesitant, I did click on this box and was shocked to see that the charge had become $235.66. The hotel concierge could not adjust ,cancel, or refund this fraudulent, inflated charge since it was booked through a "3rd party". I contacted the company via email with the description of my process and they did not acknowledge how the app could have neglected to show me the charges for Refund Protection of $18.46 and Tax *************** of $88.20. If I had seen these, I would not have booked the room. A quote form their response:We understand your inquiry to try to obtain a lower rate. However, when you booked your reservation, you agreed to the listed rate. Please, be advised, your reservation was booked online, and all pertinent information including the terms and conditions on your reservation are displayed before any transaction is completed. Clicking on "Book Now" or "Complete Booking" is acceptance of the terms and conditions displayed. We cannot change the rate once the reservation is booked.______________________________________________The Only listed rate was the $129/ night and no Terms and Conditions were shown to me.Business Response
Date: 10/25/2024
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!
Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
******************************************************************Customer Answer
Date: 10/25/2024
Complaint: 22461476
I am rejecting this response because: The response from the company is a standard reply with no information regarding the complaint.I have received a pending credit of $44.00. There is no explanation of this amount. The fraudulent extra amounts were $18.46 and $88.20.
Sincerely,
******* ******Business Response
Date: 10/25/2024
Greetings,
Thank you for your patience! I am pleased to inform you that a refund of $44.00 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* *********
Customer Answer
Date: 10/26/2024
Complaint: 22461476
I am rejecting this response because: The pending credit of $44.00 has not been explained and once again, the fraudulent charges are $18.46 and $88.20.
Sincerely,
******* ******Business Response
Date: 11/04/2024
Greetings,
Thank you for your patience! I am pleased to inform you that a refund of $80.92 has been issued back onto your card, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Customer Answer
Date: 11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******
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