Business ProfileforTrident Moving Service

On our initial consult, they stated our move would have full service packing and we went through an overview of our moving estimate, approximately $4.5K. They stated that we could refine our estimate at the quality assurance call.At the ***************** call, the representative, ******, was aggressive. When we asked why the cost increased so much from the initial estimate, he asked well what else are you going to do, youre five days out?We offered to go through an itemized list, and the representative was vague and tried to convince us to let the subcontracted moving company arrive to determine the final moving cost. Trident not provide any assurances for final costs.FACT:Our quality assurance phone discovered the initial consult didnt include full pack-out and stated our actual household consisted of 150 items. This increased our estimate to approximately $9k. They required us to pay an additional $3k. This was $1.8K above the up to 30% deposit stated in their contract. When we tried to pay by credit card, their representative stated it was declined, even though we received no indications our card was declined. He then refused to run the card again and forced us to use an ACH payment. The next day we called to try to accomplish an itemized list and research the subcontracted moving company which was not BBB accredited and had multiple negative reviews.We had no confidence in Trident or the moving company, so we cancelled our service. We contacted them to cancel the additional $3k check and they stated they would attempt to do so, but did not. When we tried to recoup a portion of our approximately 50% deposit, Trident stated it was non-refundable , all cancellations must be made in within 24 hours after the initial booking of service. This is impossible since the initial service was booked 2 months before the ***************** call which required additional services. They also inaccurately stated that deposits are at least 30%.