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Business Profile

Computer Software

PlanHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for PlanHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PlanHub has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • PlanHub

      1665 Palm Beach Lakes Blvd Ste 300 West Palm Beach, FL 33401-2108

    • PlanHub

      1665 Palm Beach Lakes Blvd #950 West Palm Beach, FL 33401-2109

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been spamming me with unsolicited emails.I have not signed up for this 'service'Despite all the other complaints on here, and the so-called 'resolved' complaints, it seems they appear be continuing to spam businesses and waste our valuable time.Why would anyone do business with a company with such shady practices?

      Business Response

      Date: 03/27/2025

      Thank you for reaching out to us! We can definitely see how this would be frustrating for you. We are so sorry that you had to go through multiple steps to unsubscribe from our email list, and not having them work can be a real pain. We have gone ahead and removed you from all our mailing lists to avoid any future emails sent to your inbox.   I don't anticipate that emails will persist, but if you continue to have the same problem, please feel free to contact us directly by emailing *********************************** We hope we were able to solve this issue. Have a great day.

    • Initial Complaint

      Date:02/10/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Endless junk emails will not stop from plan hub and you cannot block because each is sent from a different email. Yes there is an unsubscribe at the bottom of the email which takes you to their site at which point they want you to create an account to take any further action, I do not want an account or for them to have any further info, I just want the emails to stop. Make it a one click unsubscribe!!!!!!

      Business Response

      Date: 07/17/2025

      Hi there,

       

      PlanHub is reviewing previously closed complaints and confirmed the email address ************************************************************** has been placed on the Global Unsubscribe list ad of April 7, 2025. We have also removed your account for our platform. Have a great day!

      Customer Answer

      Date: 07/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:02/06/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never signed up for their marketing emails nor had ANY past business with Planhub and have been bombarded by daily emails from this company. Last year, I called them to unsubscribe and they removed me from their email list. Somehow over the last few months, I was added back on and it's constant emails. This is ridiculous- I'm asking, please, permanently remove my email address from your database!

      Business Response

      Date: 03/03/2025

      May from Planhub confirmed the consumer's email was unsubscribed after she called on Feb 5.

      Customer Answer

      Date: 03/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ************

      Customer Answer

      Date: 03/24/2025

      They signed me back up again, see attached screen capture. 

      Business Response

      Date: 07/18/2025

      Hi ******,

       

      We are reviewing previously closed complaints. I'm writing to confirm that you have been added to our Global Unsubscribe list as of April 7, 2025 and should prevent any further communications with Planhub.

       

       

      Have a great day!

      Customer Answer

      Date: 07/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ************

    • Initial Complaint

      Date:01/15/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a free Trial with this program I removed my email and asked to not receive any emails or be contacted by anyone from Plan hub after being bombarded by spam/ fake estimating companies about projects list on plan hub.I can not remove the email because i never got a log in or had an actual account. Now I am being bombarded 30 times daily by spammers about bidding projects on there.This is disrupting my business and its infuriating

      Business Response

      Date: 01/30/2025

      Response to ********************************* sincerely apologize for missing the initial email submission and appreciate the opportunity to address this matter. We have since reached out to Mr. ******** via phone to personally apologize and have also removed him from all email and marketing communications.
      We want to clarify that PlanHub does not sell user information. As part of our Invitation to Bid (ITB) process, Mr. ******** registered as a subcontractor, which automatically added his name to our directory. This directory is designed to facilitate connections between general contractors and subcontractors within the industry.
      Unfortunately, despite our strict policies and terms of use, there are instances where third parties misuse publicly available subcontractor contact information to send unsolicited communications. We actively monitor for such bad actors and take immediate action to ban them when identified. While we continuously improve our detection and enforcement processes, it sometimes takes longer than we would like to address these issues.
      This is an industry-wide challenge, and we are committed to working diligently to mitigate its impact. We appreciate your understanding as we continue to enhance our efforts in protecting our users.

      Best regards,
      ******** Rogan 
      PlanHub


      Customer Answer

      Date: 02/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:01/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      email bombardment from **************************************************************** I did not request to be on your email list, unsubscribe doesn't work and calling in is pointless. This is the 2nd complaint filed because the emails have started up again.Completely remove my email address from your system.

      Business Response

      Date: 01/15/2025

      Hi ********,

       

      We apologize that you are starting to receive emails once again. Previously we opted you out of emails on October 9th and put you on the Global Unsubscribe list on November 11, 2024. I have added you back to the Unsubscribe list and am further investigating as to why you are receiving them again. Thank you for bringing this to our attention.

       

      Have a great day.

      Customer Answer

      Date: 01/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Planhub is sending us an outrageous amount of emails on a daily basis. The unsubscribe does not work. I have gone on their website and found no way to unsubscribe. We do not have an account with them, nor have we ever. I am sending them to my junk email, but they are coming from different persons within planhub, so this only works temporarily and then we are bombarded from another person. I want our entire company on their do not contact list. This feels like harrassment and is very time consuming to deal with. It makes my valid emails hard to see.

      Business Response

      Date: 07/17/2025

      Hi there,


      PlanHub is reviewing previously closed complaints. I have confirmed you have been placed on the Global Unsubscribe list as of April 7, 2025. I have also removed your account from our platform. Have a great day!

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      M Claybar

    • Initial Complaint

      Date:01/09/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never even heard of PlanHub and have never subscribed to ANYTHING, yet I receive sometimes 25 emails a day. I clicked the "unsubscribe" link at the bottom of the emails numerous time and it doesn't do anything! If you reply with "remove" like stated it just bounces back. I did call and speak with someone once. They removed me but I'm back on the email list again.

      Business Response

      Date: 01/24/2025

      While I show her as removed, removed from email effective 11/1/2024.  (Please see attached).  I've put in another request, just to make sure.  

       

      Thank you, 

      ******** Rogan 

      ************

      *********************************************************** 

       

       

    • Initial Complaint

      Date:12/06/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving unsolicited and unwanted emails from PlanHub. I have never signed up for this and it is annoying consuming time in my day deleting.

      Business Response

      Date: 12/31/2024

      We apologize that you view these project invites as spam
      In response, we have added ************************* to our Global Unsubscribe list and opted is email out of any existing email sequences. 

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Planhub will not stop sending me multiple emails daily. The company has been completely unresponsive in my many attempts to unsubscribe or block emails. Customer support will not return my phone calls. Their website has no options to cancel or unsubscribe. I am asking to be permanently removed from their emails.

      Business Response

      Date: 07/17/2025

      Hi there,

       

      PlanHub is reviewing previously closed complaints. I have confirmed you have been placed on the Global Unsubscribe list and your account has been archived. Have a great day!

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:10/23/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ridiculous amount of spam emails that I can't unsubscribe from because I don't have an account and never signed up to receive their emails.

      Business Response

      Date: 11/11/2024

      Hello, We do apologize for you continuing to receive unwanted emails from us. I have now placed you on our Global Unsubscribe list and will no longer receive emails. Thank you for your patience. Have a great day!

      Customer Answer

      Date: 11/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    PlanHub is NOT a BBB Accredited Business.

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