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Business Profile

Computer Software

PlanHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for PlanHub's headquarters and its corporate-owned locations. To view all corporate locations, see

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PlanHub has 2 locations, listed below.

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    • PlanHub

      1665 Palm Beach Lakes Blvd Ste 300 West Palm Beach, FL 33401-2108

    • PlanHub

      1665 Palm Beach Lakes Blvd #950 West Palm Beach, FL 33401-2109

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant unwanted emails. Please temove me from your list.

      Business Response

      Date: 06/10/2025

      Hi *****,

       

      Thank you so much for bringing this to our attention. We do apologize for the constant emails and have removed you from any further communications. Please allow up to 24 hours for the changes to take full effect. 

       

      Have a wonderful day *****!

      Customer Answer

      Date: 06/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:05/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had never heard of this company and have never subscribed to anything from them. I am getting endless emails and can't block them due to different emails being used. I refuse to make and account to unsubscribe to something I never signed up for in the first place. This is unethical practice from PlanHub.

      Business Response

      Date: 06/02/2025

       

      ****** from Planhub took the consumer's email from BBB staff over the phone and confirmed the following information:

      05/06/25 the consumer's email was enrolled on their global unsubscribed list and the consumer has been opted out of all emails as of that date by the manager that was handling the consumer's ticket.

      (ENTERED BY BBB STAFF)

      Customer Answer

      Date: 06/02/2025

       
      Complaint: 23295437

      I am rejecting this response because: Please give an explination on how I was enrolled in your emails. How did you recieve my information?

      Sincerely,

      **** *******

      Business Response

      Date: 06/10/2025

      Hi there,

       

       

      We have taken measures to ensure other members with the domain @*************************** will not be added to the network. 

       

       

      Have a great day!

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being spammed multiple times daily from PlanHub with invitations to bid projects and I am not even a contractor. I cannot unsubscribe because there is no option to do so without creating an account. I never signed up for this. Just stop the emails. please.

      Business Response

      Date: 05/06/2025

      I apologize for the disruptions. I've added your email to our global unsubscribe list which should prevent all future emails. 
      Please email ********************************** if you have further issues. 

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      K *******

    • Initial Complaint

      Date:04/21/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Endless spam emails. Can't unsubscribe without creating an account. I'm not going to give them more of my info just so I can unsubscribe from their emails.

      Business Response

      Date: 04/22/2025

      Hi Will,

       

      We apologize for the inconvenience. I have added you to our Global unsubscribe list to ensure you will no longer receive anymore emails.

       

       

      Have a great day!

      Customer Answer

      Date: 04/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:04/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sends a ridiculous amount of spam email to our company's email addresses. There is no way to "unsubscribe" as the "unsubscribe" button leads nowhere. I suspect one has to have an account in order to unsubscribe, which is 100% an unethical practice because I never signed up to be bombarded with spam job bid invitations.

      Business Response

      Date: 04/22/2025

      Hi *******,

      We apologize for the inconvenience. I have added you to our Global unsubscribe list to ensure you will no longer receive anymore emails.


      Have a great day!

      Customer Answer

      Date: 04/22/2025

       
      Complaint: 23222852

      I am rejecting this response because: We have many email addresses. Having to complain through the BBB just to get one unsubscribed is unacceptable. Please unsubscribe our entire domain or provide me with a way of doing so. Sending out multiple spam messages to unverified email addresses daily with no way for the recipient to unsubscribe is 100% unethical.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:04/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'd like to STOP receiving junk emails to bid a project, etc.

      Business Response

      Date: 04/22/2025

      Hi ******,

      We apologize for the inconvenience. I have added you to our Global unsubscribe list to ensure you will no longer receive anymore emails.


      Have a great day!

    • Initial Complaint

      Date:04/08/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My membership was renewed without my authorization or approval The contact persona/account manager stated that an email was sent to me asking if I dont want to renew. I have. It received such email/emails and do not to be charged fir this service.

      Business Response

      Date: 04/22/2025

      PlanHub is a subscription based service, which auto-renews by nature. A representative has reached out to ***** to discuss the matter and help him prevent future charges. 

    • Initial Complaint

      Date:04/02/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Daily emails and potential bids when *** never signed up for anything. Would like to be removed.

      Business Response

      Date: 04/22/2025

      Hi *****,

      We apologize for the inconvenience. I have added you to our Global unsubscribe list to ensure you will no longer receive anymore emails.


      Have a great day!

    • Initial Complaint

      Date:03/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been spamming me with unsolicited emails.I have not signed up for this 'service'Despite all the other complaints on here, and the so-called 'resolved' complaints, it seems they appear be continuing to spam businesses and waste our valuable time.Why would anyone do business with a company with such shady practices?

      Business Response

      Date: 03/27/2025

      Thank you for reaching out to us! We can definitely see how this would be frustrating for you. We are so sorry that you had to go through multiple steps to unsubscribe from our email list, and not having them work can be a real pain. We have gone ahead and removed you from all our mailing lists to avoid any future emails sent to your inbox.   I don't anticipate that emails will persist, but if you continue to have the same problem, please feel free to contact us directly by emailing *********************************** We hope we were able to solve this issue. Have a great day.

    • Initial Complaint

      Date:02/10/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Endless junk emails will not stop from plan hub and you cannot block because each is sent from a different email. Yes there is an unsubscribe at the bottom of the email which takes you to their site at which point they want you to create an account to take any further action, I do not want an account or for them to have any further info, I just want the emails to stop. Make it a one click unsubscribe!!!!!!

      Business Response

      Date: 07/17/2025

      Hi there,

       

      PlanHub is reviewing previously closed complaints and confirmed the email address ************************************************************** has been placed on the Global Unsubscribe list ad of April 7, 2025. We have also removed your account for our platform. Have a great day!

      Customer Answer

      Date: 07/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    PlanHub is NOT a BBB Accredited Business.

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