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Business Profile

Computer Software

PlanHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for PlanHub's headquarters and its corporate-owned locations. To view all corporate locations, see

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PlanHub has 2 locations, listed below.

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    • PlanHub

      1665 Palm Beach Lakes Blvd Ste 300 West Palm Beach, FL 33401-2108

    • PlanHub

      1665 Palm Beach Lakes Blvd #950 West Palm Beach, FL 33401-2109

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sends numerous spam emails. Dozens each day. They are the #1 source of Spam for everyone at my company. We decided to sign up for their service and now, in addition to the dozens of spam emails (which still arrive in my inbox daily), I am also getting phone calls. The latest was a phone call at 5:30am. I honestly thought signing up would stop these because we couldnt find any other way to get them to stop.This companys marketing department has to be stopped. The way they market their company is unacceptable.

      Business Response

      Date: 07/14/2025

      Hi *******,

       

      Thank you for reaching back out to us. You were previously placed on the Global Unsubscribe list which should have stopped all emails from Planhub. I have also archived the account that was created. We do sincerely apologize for disruption this has caused.

       

       

      Have a great day!

    • Initial Complaint

      Date:05/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our subscription ended on 5/28/25 and plan hub would not allow us to cancel the subscription on the renewal date and charged us over $3198 for the renewal with no option for a refund.

      Business Response

      Date: 06/10/2025

      Thank you for bringing this matter to our attention. We have reviewed your complaint and understand your frustration regarding the annual subscription renewal. We regret any inconvenience this situation has caused.
      After a thorough review of your account, we must respectfully decline your refund request as it falls outside of our company policy. Our Terms of Use, which are agreed to upon subscribing, state that all subscriptions are non-refundable. This policy, available at ************************************************, applies to all subscription periods, including automatic annual renewals.
      While we understand this is not the outcome you were hoping for, our position on this matter is final and based on the policies agreed to at the time of the original purchase. Should you have any further questions regarding our policies, we are available to answer them. Please feel free to contact our Customer Success Team ********************************************************************.

      Customer Answer

      Date: 06/23/2025

       
      Complaint: 23388575

      I am rejecting this response because: they lied about our account activity and tried to act like we used the platform a lot. Which we hardly used if at all. Refunding or allowing us to cancel before the subscription renewed wouldnt have costed them any money. They clearly have poor business practices with small business and rely on subscription language to profit instead of providing a quality service. 

      Sincerely,

      **** ******

      Business Response

      Date: 07/14/2025

      We appreciate your continued feedback and understand your disappointment. Weve reviewed your concerns once more, however, our original decision remains the same.
      As noted previously, your request falls outside the scope of our refund policy. All subscriptions, including automatic annual renewals, are non-refundable as outlined in our Terms of Use, which were agreed to upon subscribing. You can review them at ************************************************
      While we recognize this may not be the resolution you were hoping for, we must adhere to the policies in place for all users. If you have questions about how to manage your subscription moving forward or need assistance with your account, our Customer Success Team is here to help at ********************************************************************.
      Thank you for your understanding.

    • Initial Complaint

      Date:05/21/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant unwanted emails. Please temove me from your list.

      Business Response

      Date: 06/10/2025

      Hi *****,

       

      Thank you so much for bringing this to our attention. We do apologize for the constant emails and have removed you from any further communications. Please allow up to 24 hours for the changes to take full effect. 

       

      Have a wonderful day *****!

      Customer Answer

      Date: 06/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:05/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had never heard of this company and have never subscribed to anything from them. I am getting endless emails and can't block them due to different emails being used. I refuse to make and account to unsubscribe to something I never signed up for in the first place. This is unethical practice from PlanHub.

      Business Response

      Date: 06/02/2025

       

      ****** from Planhub took the consumer's email from BBB staff over the phone and confirmed the following information:

      05/06/25 the consumer's email was enrolled on their global unsubscribed list and the consumer has been opted out of all emails as of that date by the manager that was handling the consumer's ticket.

      (ENTERED BY BBB STAFF)

      Customer Answer

      Date: 06/02/2025

       
      Complaint: 23295437

      I am rejecting this response because: Please give an explination on how I was enrolled in your emails. How did you recieve my information?

      Sincerely,

      **** *******

      Business Response

      Date: 06/10/2025

      Hi there,

       

       

      We have taken measures to ensure other members with the domain @*************************** will not be added to the network. 

       

       

      Have a great day!

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being spammed multiple times daily from PlanHub with invitations to bid projects and I am not even a contractor. I cannot unsubscribe because there is no option to do so without creating an account. I never signed up for this. Just stop the emails. please.

      Business Response

      Date: 05/06/2025

      I apologize for the disruptions. I've added your email to our global unsubscribe list which should prevent all future emails. 
      Please email ********************************** if you have further issues. 

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      K *******

    • Initial Complaint

      Date:04/21/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Endless spam emails. Can't unsubscribe without creating an account. I'm not going to give them more of my info just so I can unsubscribe from their emails.

      Business Response

      Date: 04/22/2025

      Hi Will,

       

      We apologize for the inconvenience. I have added you to our Global unsubscribe list to ensure you will no longer receive anymore emails.

       

       

      Have a great day!

      Customer Answer

      Date: 04/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:04/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sends a ridiculous amount of spam email to our company's email addresses. There is no way to "unsubscribe" as the "unsubscribe" button leads nowhere. I suspect one has to have an account in order to unsubscribe, which is 100% an unethical practice because I never signed up to be bombarded with spam job bid invitations.

      Business Response

      Date: 04/22/2025

      Hi *******,

      We apologize for the inconvenience. I have added you to our Global unsubscribe list to ensure you will no longer receive anymore emails.


      Have a great day!

      Customer Answer

      Date: 04/22/2025

       
      Complaint: 23222852

      I am rejecting this response because: We have many email addresses. Having to complain through the BBB just to get one unsubscribed is unacceptable. Please unsubscribe our entire domain or provide me with a way of doing so. Sending out multiple spam messages to unverified email addresses daily with no way for the recipient to unsubscribe is 100% unethical.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:04/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'd like to STOP receiving junk emails to bid a project, etc.

      Business Response

      Date: 04/22/2025

      Hi ******,

      We apologize for the inconvenience. I have added you to our Global unsubscribe list to ensure you will no longer receive anymore emails.


      Have a great day!

    • Initial Complaint

      Date:04/08/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My membership was renewed without my authorization or approval The contact persona/account manager stated that an email was sent to me asking if I dont want to renew. I have. It received such email/emails and do not to be charged fir this service.

      Business Response

      Date: 04/22/2025

      PlanHub is a subscription based service, which auto-renews by nature. A representative has reached out to ***** to discuss the matter and help him prevent future charges. 

    • Initial Complaint

      Date:04/02/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Daily emails and potential bids when *** never signed up for anything. Would like to be removed.

      Business Response

      Date: 04/22/2025

      Hi *****,

      We apologize for the inconvenience. I have added you to our Global unsubscribe list to ensure you will no longer receive anymore emails.


      Have a great day!

    PlanHub is NOT a BBB Accredited Business.

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