Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an F250 2017 about a month ago. Dealership was supposed to get back to me regarding rear headrests that are missing. Its been weeks now no response from the dealership and no call backs. Dealership failed to inform me of the missing rear headrests. Never disclosed in the paperwork. They told me they didnt realize it and would get back to me. Never did. I should not be liable to purchase the rear headrests. This is there fault and by Federal law they are responsible. I would like the rear headrests and this to be resolved.

  Business Response

  Date: 06/28/2023

  Good Morning, We have reached out to the customer, and we have ordered the headrests they should be arriving in the next couple of days. We apologize for the confusion.

   

  Thank you,

    *********************

  Customer Answer

  Date: 07/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I take my van on on February because my van have two lights on and these guys tell me the model control system and that ABS control system need to be changed they charge me $2,000 I have to give him $800 to order the pieces and then they say come back they cannot call me when the piece is ready put it less than 2 weeks my bench broke I'll take him back to the same place and tell him that we need to order the piece and wait and make me wait 2 months and they call me on the 27th of April and say that van is ready I paid another $1,100 and I'll talk to the guy and tell him if the van is good this time they say yes and we're not going to run the van the van don't want to Star and with the band start all the lights turn on and the guy said that nothing else they can do that I pay only for thatand I have the first received with the *** light on and they say they cannot work it in that one but they don't work I needed my $2,000 back before I take these guys to court I really get ****** off I almost killed myself in the wrong after I go grab my van from the shop and all these people laughing about me when I get it ****** off and they're still in my money they say they fired the four guys is what they say we don't know nothing I got to take your van the first time 2 months ago we fired him so we have a new people but they took my money please do something before I get more ****** off I want you fired the supervisor that he's in there this don't want to laugh in like h*** I got pictures to prove that he laughing that he don't do nothing to help me he just go stealing my money I'm going to go take my ban to the junkyard now it's not good anymore I'm scared to drive this van after these guys touch I'm going to take it to the junk yard to sell them for $200 it's better than kill myself drive the nasty van in the row and this guy don't want to fix it they don't know how to fix my van so my van don't have solution anymore

  Business Response

  Date: 03/21/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration youve experienced with the repairs and service provided for your van. We understand how stressful it can be when vehicle issues are not resolved to your satisfaction.
  Weve reviewed your complaint and can see that there were significant delays in the ordering of parts and the time it took to complete the necessary repairs. We regret that this caused inconvenience and dissatisfaction on your end, and we deeply apologize for any miscommunication or lack of clarity during the process.
  However, given that your complaint dates back almost two years, we are unable to offer any compensation or further action at this point. At this time, we are limited in our ability to resolve the issue in a way that would meet your expectations. Our records show that we did complete the repairs based on the information provided, but we regret that this did not fully address the concerns with your van.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty for $2244.00 and was told I could cancel at anytime for a refund I traded the car shortly thereafter and canceled the policy by contacting the dealership The warranty was never used I have written letters, sent text messages, made phone calls, and even made 3 one hundred mile round trips to get my refund and have just been given a run a round I recently sent a DEMAND letter and still havent heard anythingWhen I call Lithia Corp they tell me to contact the finance manager at the dealership She said we should have a check shortly but nothing

  Business Response

  Date: 04/11/2023

  We have informed ************** several times that we have cancelled his service contract and are awaiting the refund from the warranty company. We have also informed ************** several times that it can take 4-6 weeks for them to process and send his refund. We unfortanately do not have any way of speeding up the warranty provider in this process and will gladly refund his money once the warranty company processes his cancellation and forward the funds to us. We will continue to provide ************** with updates as to the status of his refund. 

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19917579
  
  I am rejecting this response because:
  You are right, I was told it would take 4 maybe even 6 weeks before I would get my refund 4 weeks would have been January 27th, but lets go with your 6 weeks, that was February 3rd April is half over This is ridiculous and so is your response You say you can not expedite my refund, that doesnt even make sense You and the warranty company are both owed by Lithia If WESLEY CHAPEL CHEVROLET cared anything about the customer you would have written me a check after the 6 weeks and dealt with it internally Its been 5 months! Is this what you call Customer Satisfaction..?

  I have copies of the many emails and text messages that went unanswered The 1 call I did get from the finance manager was nothing but a lie

  We purchased our car from you because we thought you were a reputable dealership, your far from it

  I expect nothing short of the $2240.00 I paid for an extended warranty I would expect WESLEY CHAPEL CHEVROLET to pay this immediately

   

  Sincerely,
  
  *************************

  Business Response

  Date: 04/13/2023

  **************,

  We understand your frustration. From my research we did cancel your ************* policy back in January which you already received a refund for. Your warranty cancellation did not come until a few months later. We do not own the warranty company, as they are an outside vendor. Just like dealing with any other vendor, we will gladly do our best speed up the process, but they work at their own pace. As far as the amount of your refund, it will be pro rated based on the amount of time it was in effect. Whatever is due to you we will gladly refund to you as quickly as possible. 

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19917579
  
  I am rejecting this response because: You just dont get it, I understand 4 to 6 weeks Were talking almost 5 months This is totally unexceptable!!! Extremely poor service Not one once of effort to resolve the issue

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a truck for 2 weeks ago from Chevrolet of Wesley chapels. Started having problems the day after. A/C stopped working, fan was still blowing 20 plus mins after turning truck off, engine light came on, rattling and ticking noise under truck, back of my seat that they said they were going to fix broke. They said someone would reach out to me to scedule another appointment and a week passed of me calling leaving voicemails for multiple people and nobody reached out except once. I dropped my truck off at 8:00 am on 02/24/2023 and didnt hear anything from anyone that day. Called all day the next day and nobody answered. I called every department they had and nobody answered or called back. They have made my first truck buying experience terrible. They also made me pay for half of the repairs that were done on the truck and they arent even fixed.

  Business Response

  Date: 02/27/2023

  Called *************. received vehicle Saturday 25th. Inspected and found check engine light, A/C no blowing cold related to same repair. Cooling thermostat housing stuck open. removed and replaced thermostat housing test drove vehicle and monitored to make sure it returned to normal operations at this time. Customer is not paying for repairs. Completed as one time GOODWILL per service manager *************. 

  Customer received a call from service manager notifying him of vehicle repaired and ready for pick up Monday Feb 27th 2023 at 2:49 pm.

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19501729
  
  I am rejecting this response because:

  I bought a 2014 GMC ****** **** from Chevrolet of Wesley chapels on February 7th, 2023. The very next day I started having issues with the truck such as engine light coming on, A/C not working, rattling noise in the back, and the truck would not change gears like its supposed to. I took the truck to get looked at and explained all the problems to them. I got my truck back two days later saying they fixed the problem and that the rattling was just my hitch. They did not fix the problem. I took my truck to a mechanic and got a diagnostic that it needed new catalytic converters costing $6000. I went to the dealership the same day and they could put me in something newer but my payments would be higher. Its not my fault that they sold me a vehicle knowingly and it has problems the next day. Otherwise they said theres nothing they can do. Even though under the Lemon Law in my contract it says If this truck is defective, you may be entitled under state law to a replacement or to compensation.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I bought a truck from this dealership threw driveway. 7 months later and I still don't have my tag and registration. I've been threw 5 temp tags. Now the Manger has agreed they have screwed up, I even have the emails from him. But yet he still has done nothing and is not responded to my calls or email. 40000$ truck I can't even drive but I still have to pay for or I'm wrong.

  Business Response

  Date: 01/01/2023

  We understand and apologize for the delay in being able to provide a tag to the customer. There was a mix up with the lender that was reported at the time of sale and we had to obtain a new title and lien release from the lender in order to report the vehicle sale and registration with the correct lender. We have rectified the mistake and are now working to register and title the vehicle with the correct bank. We will happily refund the customer any and all registration and title fees associated with his purchase, as it is not his fault that this error occurred. We appreciate his patience and will do everything in our power to resolve this matter in a timely matter.  

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18646118
  
  I am rejecting this response because: 

  I have been told this before. I called and spoke with ************************* and he told me they have no clue what's going on and I'll just have to do it myself even thow I paid them to do it. I am out thousand on extra expenses not to mention the hundreds of hours spent on the phone trying to figure this out between the bank the dealership and the **** Those hours I could have been working. Also temp tag has been out for 2 months so can't drive the truck but still have to pay for it. But yes refund the little amount because that will make things right. Ya right you wish. This dealership made thousand and cost me thousand there a rip off. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/05/2023

  After speaking with **************** we have come to an agreement to compensate him for the payments he has made since the time of his purchase till now for his inconvenience and have assured him we are working diligently to resolve the registration and titling issues as quickly as possible. Once all the necessary documents are in hand, we will forward them to **************** to process his own DMV work, and if necessary, pay any additional fees incurred for the delay in the vehicle being registered and titled in his home state. 

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************