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            Business ProfileMolinari Pools

            Pool Service

            Contact Information

            780 8th Ct Unit 8

            Vero Beach, FL 32962-1647

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            Email this Business
            (772) 778-2633

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

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            Years in Business: 22

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            Business Details

            Location of This Business
            780 8th Ct Unit 8, Vero Beach, FL 32962-1647
            Email this Business
            BBB File Opened:
            2/29/2012
            Years in Business:
            22
            Business Started:
            9/6/2001
            Alternate Business Name
            • Living Waters Services Group, Inc.
            • Joel Molinari Pool Service
            • Pool Guard Professionals
            Business Management
            • Mr. Joel Molinari Sr., President/CEO
            • Mrs. Victoria Molinari, Secretary
            Contact Information

            Principal

            • Mrs. Victoria Molinari, Secretary

            Customer Contact

            • Mr. Joel Molinari Jr., Vice President
            • Mr. Joel Molinari Sr., President/CEO
            • Mrs. Victoria Molinari, Secretary
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

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            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            James C

            06/03/2021

            BLUF: The company does excellent work, but struggles with consistency in other areas. I have picky tenants and have been through lots of pool companies. I thought I'd finally found the best with Molinari, which is why I paid the extra $40/mo over their competitors . They did an excellent job for a year. Then came mix-ups with scheduling. With billing. With charging me for items for another of their clients. The icing on the cake was when I got a bill from A DIFFERENT POOL COMPANY for clients they were taking to "help out" Molinari Pools, and THEN I got a complaint that the pool was turning green. Each time, this stuff was a surprise to me, and EACH time, I had to call Molinari, not the other way around, to get an explanation. For the premium price I was paying, it got old, so I moved on to another company today. I reached out to them first to try to work things out, but they didn't get back to me because they were "in meetings". Hopefully, the company gets its "stuff" together and maybe we can re-engage in the future.

            Molinari Pools Response

            06/23/2021

            Dear Mr, ******** Thanks so much for your candid feedback. You nailed it: running a growing business gets hard and sometimes we struggle. Sometimes things slip through the cracks. It appears we've done so with you, and for that we are truly sorry.
            Regarding the bill from the other pool company, unfortunately that was outside of our control. A technical glitch led to you receiving a bill from a company you didn't know and had never personally done business with. Again, we offer our sincere apologies for the mistake, even though it wasn't our mistake, we never aim to treat our customers that way.
            Thank you for being willing to give us a chance to get "stuff" together. We are happy to know we haven't lost your goodwill forever. If you have any further questions or concerns, please feel free to reach out. In the meantime - It's been a pleasure serving you. Warmest regards.

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