Complaints

This profile includes complaints for Crunch Bloomingdale's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Crunch Bloomingdale has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Crunch Bloomingdale

  3236 Lithia Pinecrest Rd Valrico, FL 33596-5633

• 

  Crunch Bloomingdale

  2720 Broadway Center Blvd Brandon, FL 33510-2583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ***********, I've been a member of crunch fitness since 2015 under a corporate discount *******. Due to my age, switch over to silver sneakers. At no cost. It was done successfully months ago. On Aoril 10, I only INQUIRED about my silver sneakers membership with ****. Never ask to change. On April 12, I get an email stating my new membership agreement. I called ************ spoke with Gi Gi. Stated she would switch , put a refund request. Today is May 16. 2025. I went back in person spoke ****, unprofessional stated everything has f been switch back. I ask if he had supporting documents of the switch back? Nothing. Also on May 12, 2025 i spoke with **** supervisor/manager stated he looked into the matter. As of this date. No response nor returned my calls. This is disappointing and upsetting . Why and who authorized a debit from my checking account. I would like have my refund $18.23 . More importantly continue my daily workouts at crunch.

  Business Response

  Date: 06/11/2025

  Membership is back in an insurance state (no invoices or money owed).  Refund was processed in late May-- should have been received by the member.  If that isn't the case, please contact **** at the club and we will further research.

• Initial Complaint

  Date:03/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for membership at this club online 1/29/24 with the intent of obtaining a one month membership. On the website the membership was advertised as "month to month" and "no commitment". I went through registration process on the website and was informed that I would need to pay for one month and a pro-rated annual fee. It was not disclosed on the sign up page that I would be locked into a contract or be responsible for additional payments.After signing up I received an email with my contract that was a couple pages and outlined my personal responsibility when using the fitness center. Again there was no mention of additional expenses or a contract. I then used the fitness center until 2/23/24. On this date I spoke with a manager at the facility about cancelling my membership and was told I would have to pay for 90 days of membership and an annual fee before my membership could be cancelled. This amount totaled ******. I informed them that it was not disclosed that I would have to pay anything past the first month and the membership was advertised as "no commitment" and "month to month". They told me I should have received an email with my contract. I showed them the email I received did not mention any of this information. They stated that it must have been an issue with my email and that I only received the first couple pages of the contract. They also stated since it was outside of the 3 day window to cancel I would still have to pay before they would cancel my membership. I then showed them that I also did not have access to my contract through my member login on their website or their app (an error message popped up every time I clicked on "view contract"). I also told them I was never informed about a 3 day window to cancel. They seemed unfazed by this information and reiterated that I would be responsible for the full amount. I spoke with several managers and was told the same thing by all of them. I finally relented and paid the cancellation fee.

  Business Response

  Date: 03/06/2024

  Good morning **************,

  I've reviewed your request and while I can sympathize, I did want to highlight the online join process and what prompts were required before finalizing payment.  When signing up for a membership online, the pricing and payment specifics are spelled out on the main page where you selected a membership plan and on the following page when you start entering in your account/demographic information.  On the bottom left of the second screen (account creation) there is a box that requires you to read and acknowledge the terms and conditions of the agreement before proceeding to payment info.  You checked this box, albeit without considering the details contained within.

  In the fitness industry, a no-commitment membership is a synonym for "month to month" membership. Historically in fitness there were "term" memberships which were annual (or longer) contracts and more recently, "month to month" agreements.  While "no commitment" sounds like a "pay as you go" option, in the industry that isn't the case-- it is still a membership with terms and conditions that must be met before canceling (or freezing/adjusting).  For us here at Crunch, we require 3 months of billing before that program can be canceled (and after those 3 months, it truly goes to a month to month agreement, where it can be canceled at any time after paying a 30 day notice to cancel).  Rarely does the 90 day minimum come into play as our members are joining in a commitment to trying out the facility and giving their goals/journey a shot by staying active for at least 90 days.  We wear that same responsibility in attempting to keep them engaged in the process while pursuing their goals.  I apologize that this didn't occur in your situation.

  I attached a screenshot of both screens for your review.  I apologize for the experience you received in club and for the overall confusion, but the proper policy was followed in this case.  Legally we are bound to the same agreement as you are, thus why the field team attempted to collect the 90 days of dues before processing the cancellation.

  Lastly, as it pertains to the 3 day clause you referenced-- that is a ** legal requirement and not one created or managed by Crunch.  Any contract in ******* can be null and void if rescinded within 3 business days of the start of that agreement.

  I acknowledge that this response may not be the exact answer you were looking for, but for us, it does represent an honest and sincere attempt to explain our sign up process and policies that we follow (as mandated as a franchise group within the larger brand of Crunch).  Best of luck in your fitness pursuits!

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21381337
  
  I am rejecting this response because: Contrary to what the business has stated the online sign up process does not clearly spell out the price of the membership. There is no mention of a 90 day commitment on any pages when signing up online. The image that the business attached in their response is from the contract which is not displayed on any of the sign up pages. I also did not receive a copy of my contract in the email I was sent from Crunch after signing up and did not have access to the contract through the Crunch app or website. Furthermore, regardless of what is considered "industry standard" it is deceptive to advertise a product that is "month to month" and "no commitment" when that is not the case.  I also have requested and not received an itemized receipt detailing the charges to cancel my membership.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/11/2024

  Hello ******,
  
  Very sorry for any confusion. Prior to "ticking" the box on our website there is a hyperlink that you can click on that says Terms and Conditions. This allows you to view the entire agreement as to which you are signing. Our website will automatically send you a copy of you new agreement to the email provided when signing up. Here is the email that is linked to your account please confirm that it is correct.

  *******************************************

  It does show that the email was sent but it could be in your spam folder.
  

  
  

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21381337
  
  I am rejecting this response because:

  As I stated in my previous responses, and showed to multiple managers in person, the contract that was emailed to me did not contain anything about a 90 day membership requirement. I also was unable to access a copy of the contract through the Crunch app or website. The sign up process was not transparent in regards to the amount I would be charged. The terms of the agreement should be clearly stated when signing up and not hidden in a contract that the customer does not have access to. I also still have not received an itemized receipt outlining what I was charged for when cancelling my membership.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello.On January 29th, **** I went to Crunch Fitness to request a cancellation. Upon request, I was told I would have to pay $53.74. Which I agreed, but requested that the cancellation fee be charged to my credit card instead of my debit card.The person who helped me agreed to this request, and I physically paid with my credit card the amoutn of $53.74; however, after a few day I noticed that not only was a charged on my credit card, but i was also charged on my checking account. The person helping me made a mistake an charged me twice. I'm trying to get my refund, and they told me that I could take anywhere from 5 to 10 business days. I told them I didn't agree with this since they never gave me a grace ******* They've also signed a document on my behalf without my knowledge stating that the refund process could take up to 60 days. I was also told that they were doing me a favor my refunding my money. I don't know how them making a mistake and and refunding my money back is a favor.All I want is for the money they owe to refunded within the two days I was promised. The manager tells me he did everything on his power to fix this, but he was also the one who signed the document on my behalf without telling me.

  Business Response

  Date: 02/13/2024

  The requested refund was processed on 2/9/24, if these amounts weren't received, please let local management know and we will investigate further.  

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21270101
  
  I am rejecting this response because I only receive one refund in the amount of $26.86.  Im still owed 26.86. 

  
  thank you. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/13/2024

  Hi ****,

  I show two separate refunds:  $26.86 to the Mastercard on file and $26.86 to the **** on file.  Can you confirm both were received?  Both were processed at 3:26pm on 2/9/24 (by now both payment companies should've released the funds).

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022, I went into Crunch Fitness and requested cancellation of membership. I was advised it would be cancelled after the November 1, 2022 payment was received. That payment was received but I was yet charged again in Dec 1, 2022 and an annual fee $53.** on 12/30/2022. I went to the club on 12/30 and spoke with *** who said there was no cancellation completed. I asked her to complete cancellation since it wasnt done previously as promised it was completed back In October. *** advised cancellation had to be in writing which I attempted to do at the club and she told me I need to pay 2 months before she would give me the form I needed to sign to cancel. However, the policy states one month and I had her print out and showed it to her. *** refused to accept the one month payment and allow me to sign cancellation form. Therefore, she stated my membership would remain active even after I requested yet again to cancel on 12/30. I asked for email address to submit a cancellation request since *** and **** refused to print out form so I can sign to cancel. A representative from customer service called me today 1/10 stating all of this has been notated and will cease calls and communicate since the fee is not owed. Therefore, no additional payments will be made since your club would not accept cancellation of memberships on multiple occasions.I even submitted a written request via email on 12/30/2022 since no one would give me a form. However, I am receiving emails about balance due and even received email stating reactivate membership and we will give you 50 percent off balance owed which they now are stating is $180. The resolution I am looking for is for balance to be zeroed out and the emails to stop because I should not have to pay anything since I have tried to cancel on multiple occasions. I would never recommend anyone sign up. Crunch received all payments including a Nov and Dec payment which is after I cancelled with a person in the club.

  Business Response

  Date: 05/23/2023

  Upon reviewing the file, there are notes in our system from ************************* at our Bloomingdale location) that indicated that ****************** visited the club on 12/30/22 inquiring about cancellation procedures and a potential refund of her annual maintenance fee.  ***** informed ****************** that in order to cancel the agreement, the account had to be in good standing and a proper 30 day notice to cancel given in person (or in writing).  When ***** informed ****************** that a refund was not likely to be approved, ****************** proceeded to call the police for refusing to cancel her account.  ****************** references that she visited the location and canceled in October 2022, but there isn't a cancel form on file or a corresponding check in to corroborate her facts.  When canceling accounts, we ask to make the "30 day notice" payment that same day to ease the mind of the consumer about the account being canceled at some future date.  That payment was not received in October, nor in December based on *****'s notes.  Per policy, we do not fill out cancel forms and wait to see if the payment goes through-- indicating to me that the cancel process was not initiated until the conversation at the end of December 2022 where the police were involved.

   

  If ****************** can provide proof that she visited in October 2022, filled out the cancel digital document, and made the 30 day notice payment, I gladly would remove her account from collections.  

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20013481
  
  I am rejecting this response because:

   

  
  Complaint: 20013481
  
  I am rejecting this response because: The account was in good standing in October - December when attempted to cancel multiple times cancel the gym membership. As I stated before I visited the club in October and spoke with someone verbally to cancel and they told me it was cancelled. Unfortunately, i was unaware I needed to take a video to have proof that I spoke with someone face to face to cancel the crunch membership. As I previously stated I was told it was cancelled and no one advised me I needed to fill out a form. However, **** refused to provide me the form since she stated I had to pay 2 months. I agreed to pay 1 month additional like it states in terms even though another staff member told me November would be my last payment when I canceled in October. Therefore, I have taken all necessary actions because Crunch received all payments from October, November, and December of 2022. No additional payments were made there after due to I cancelled with the company even though they refuse to accept the cancellation.  What baffles me is the fact the terms stated 1 payment but **** told me I had to pay 2 months which was incorrect even though I was willing to cancel based on our current conversation. Your response to BBB even says 1 month which **** was not willing to accept which I agreed to you guys charging my account that day. Basically there is nothing that is owed to the company. If they want a payment it should be $26.88 for 1 month that I tried to pay to cancel even though I dont owe that. However, the company wants $180. I am requesting to **** this out since Ive done everything I was suppose to do. I will counter and pay $26.88 and thats it because I know for a fact I dont owe anything at all and definitely not $180
  
  Sincerely,
  
  ***************************
  
  
  

  Business Response

  Date: 05/26/2023

  Good morning,

   

  In full transparency, we stand by the explanation given in the original response.  That being said, we also pride ourselves on customer service and doing as best by our members as possible.  For the trouble, we are going to waive the balance and email in to have the account removed from collections.  Thank you for your patience-- this process should take no longer than ***** days.  

  Customer Answer

  Date: 05/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/29/22 I started an agreement with Crunch VRJ Brandon, LLC (Crunch Bloomingdale) for Personal Training (PT). The agreement states $72/unit; 6 sessions/installment of $432 for a total of $1,728 (4 payments). After completing the 4 payments, I was charged an additional 3 payments of $432 (total $1,296.00). 2/21/23 I spoke with PT Manager at Crunch, ****. He said the agreement was subject to automatic renewal. I reviewed the signed contract with him and pointed out that the CHOICE OF AUTOMATIC RENEWAL OF PROGRAM section states: By signing this Agreement AND ****ing the Yes box below, Member requests that the Program set out in the two tables above AUTOMATICALLY RENEW with the terms and the amounts contained therein. The contract shows that I initialed this section, but I did not **** the Yes box. **** agreed that according to the contract language and the fact that the Yes box was not ****ed that I am entitled to a refund for the charges beyond the original total of $1,728.00. Refund amount would be $1,296. **** submitted for the refund. 3/23 I asked for status of the refund and both **** and ***, my trainer stated the refund was processed/ approved. 4/4/23 I was charged by Crunch $432 3 times, total $1,296. 4/5/23 I went to Crunch with my husband and spoke with ***************************, Crunch District Manager. ********************** let us know he was the individual in Crunch that denied our refund on 2/22/23. He said he denied the refund because the contract Automatically Renews. We showed him the copy of the contract and pointed out the Yes box was not ****ed and therefore the contract was not subject to Automatic Renewal. ********************** said it does not matter if the box is checked or not because I initialed the section. This is not consistent with the contract language as stated above. I am requesting Crunch Bloomingdale provide me with a full refund of $1,296, the amount I was charged beyond the stated contract amount of $1,728.

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To my knowledge I signed up for a trial subscription. I didnt go back to the facility since the first day. Now Im being forwarded to collections for services that I didnt use. I did reach out to the facility via phone and email and wasnt successful with canceling. I would like charges reversed.

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my gym membership on 12.4.22 however, I was charged $252.00 on 12.13.22 and again on 12.24.22 for personal training sessions. Crunch never advised me at the time of cancellation that cancelling a membership does does cancel the personal training sessions and I feel that this is a very deceptive practice. I would like to file a formal complaint against Crunch Fitness for deceiving me as they knew I was unable to come to the gym anymore so why would I continue with training sessions.All I want from Crunch is my $504.00 refunded back to me and I will wihdraw the complaint.

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was transferred to crunch fitness without my knowledge when I was out of the country due to a local gym closure. After trying crunch for a month, I decided I no longer wanted to be a member. I contacted the company on September 12 to confirm what I needed to accomplish to cancel and was advised to come in. I visited the establishment the same day and canceled my membership. Afterward, I continued to be charged for services monthly and contacted them various times with promises that I would be refunded and no longer charged. I want a refund for October until the present as well as the cancellation of any further charges.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7, 2022 I went into the Crunch Bloomingdale office and Spoke to **** who is the PT manager to Cancel my Personal Training membership. I was coming off of a freeze and since I went in to cancel late, we discussed that I was going to be charged the $268 that was set to pull on September 9th. I was okay with that as that was my fault. On October 7, 2022 I reached out to my trainer as I had been charged $268 twice since. On October 10, 2022 I went into Crunch and spoke with ****. He agreed that we cancelled it and looked into it. I was told it didn't save but we could get the agreement signed again and make sure it saves this time. He would speak with the regional who was coming tomorrow to get this fixed. Time went by with no solution. 10/19/22- I called to get an update. I explained what was going on and they were not able to help. So I went into Crunch and spoke with **** again, he said he had not been able to speak with the Regional yet, and that the Regional was going to be out for some time. He said I could dispute my charges with my bank and he would just acknowledge them on his end since it comes to him and we could settle it that way. So I did. Today, December 1, I got charged again! This is unacceptable that I have to go through all of this for an error that I did not do. And it is frustrating that no one else can seem to help me. I went in today to cancel even my membership. But someone said they would try to help as well and that they didn't want me to leave because of this. At this point I am sad to even have to do this complaint because my trainer and so many other people at crunch have been amazing. But it is not fair to have to fight them for money they should have never taken from me. I would like my funds of $536 returned to me and to have the account settled. I also would like to cancel my monthly membership with no penalty. I now no longer want to go there because I will feel uncomfortable having to go this far.

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced a fraudulent service from crunch fitness Lithia for the past 3 to 4 months. I called in June to pay off my balance so I could resume the gym services, the manager on the phone, who I was speaking to, **** told me that there was a promotion where I would only have to pay half of that balance to continue the services. I was never told or aware that another crunch fitness account or contract would be started. I never received an email or any type of written confirmation. All of this was over the phone. As Im trying to use the application to sign in at the gym, I see that it continues to say that I have a balance of $74. I informed the gym representative, and I was told that I will be receiving a credit for that, and not to worry about that. Three months later I receive a credit inquiry for a collection from crunch fitness for that $74. I dispute the fraudulent transaction from the credit bureau because that was supposed to be handled, it is not appropriate for this to be delayed 3 months to receive a credit on an account. Ive been continuously calling the gym manager **** within the last 3 to 4 months regarding the balance on my account that has not been resolved. Every time I call to ask why are these charges still showing on my account and why is this account open the answer is "I dont know why it didnt go through in the system; I will re-submit them form". The manager has resubmit this "form" four times now. This is an unprofessional establishment where I've had to continuously call repeatedly for something to be solved. I have requested to speak with the higher up or the regional manager whoever is ************* management, because the issue has still not been resolved. At this point I feel like have to take legal action and contact the Better Business Bureau of the fraudulent behavior Crunch Fitness Lithia location has been exposing me to. I called today and spoke with the manager **** he stated he would speak with whoever is above him ***