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Customer Review Ratings
Average of 40 Customer Reviews
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Review fromLarry L
Date: 11/15/2024
5 starsAwesome, excellent. Very professional. They did quality work. Would definitely recommend the company and the crew 100%.Review fromKathryn B
Date: 11/14/2024
5 starsVery professional, very thorough from beginning to end. Products are outstanding. 100% satisfied.Review fromKelly K
Date: 11/12/2024
5 stars*************** top notch. Questions answered throughly. Follow up was excellent. Installation was meticulous. Very satisfied.Review fromB.L L
Date: 10/28/2024
1 starI was supposed to get two windows installed. I gave them 5000 but they never came out to install them. I've called multiple times but no one ever responds. I'm not sure what to do now.
WindowWall LLC
Date: 10/29/2024
I'm unable to locate any information on your name or email address in our system. Additionally, we have no record of missed calls, emails, or payments from you. To further investigate this issue, I would appreciate it if you could provide me with a copy of the contract and information about who sold you the project.Review fromScott S
Date: 08/08/2024
1 starTolal scammers call last satday 8/3/2024 said i filled out a quote online and i didn't told them to stop calling so they then start blowing up my phone me about 10 more times and now they call every day 3 to 4 times and the number they call me from is ************..They very hard up for work seems like i would never use a company like this ..STOP CALLING ME OR I'M GETTING MY ******* ON YOU !!WindowWall LLC
Date: 10/29/2024
*****, we're so sorry to hear that you feel this way, but we don't participate in any unsolicited calling of any kind, easily allow contacts to opt out of our communications at any time, and strictly adhere to any DNC requests we're given. We received an estimate request from you indicating your interest in our services. As any company would do, we followed up on your request in an attempt to try and help you with your project. We offered you numerous ways to opt out of any and all of our communications, which you have not done, and absolutely do not call "every day 3 to 4 times". Again, we're sorry to hear about your frustrations, but we would be irresponsible as a business not to try and reach out to people explicitly sending us requests for project estimates. Again, we only contact individuals explicitly agreeing that they are interested in our services and would like to be contacted, and offer a number of ways they can opt out of all communications, via email, sms/text message, or even by simply letting one of our call agents know they no longer wish to be called.Review fromKatherine H
Date: 06/06/2024
4 starsWe ordered 1 x 3 part slider, cat 5 double glazed. I will give my overall experience a 4.5. The quality of the product is as promised and high quality. The installation was completed in a professional manner. Unfortunately, due to lack/miscommunication we didn’t get the handle we exactly expected re: function of door. Our QA Consultant has proactively taken our feedback regarding this factor. There was also a delay with initial installation as the product sent out was far too small by 16-18 inches (I have questions re: manufacturer QA procedures). Approx 4 weeks later the correct door has been installed. All employees were polite, professional and helpful were necessary in all interactions. Overall, a positive experience and a fantastic installation of a great product.WindowWall LLC
Date: 10/29/2024
Thank you so much for your kind words and honest review! We're sorry to hear about the door handle being different than was expected and about the scheduling delay for your installation, but we're so happy to hear that our team was able to help right these wrongs offer you such an excellent installation experience! You've got a lifetime guarantee with WindowWall now, so if you have any further questions or need anything else at all just give us a call and we'll be there for you.Review fromDonna M
Date: 05/26/2024
1 starIn April, I purchased through Window Wall, two sliding window/doors that were hurricane impact, turtle glass including screens for my condominium. Measurements were completed on May 13 and necessary documents were sent to my HOA as well of a deposit made to them of over $4,000.. Then I get a call from ****, the Sales Manager at Window Wall to tell me that the turtle glass was left off my contract which it wasn't. I checked. It clearly stated turtle glass. He then tried to tell me I really didn't need the screens because screens aren't necessary on the 6th floor there are hardly any bugs but strong winds. I said please leave them on the contract, I need them. Then he said he would have to charge me $250 extra because they didn't charge me enough for the turtle glass. I told him I gave a deposit of over $4,000 and our contract was signed in April.. I have forwarded the license and require information to my HOA. You are calling me weeks after a signed contract for $250? He said yes or we can't do business with you cause we won't make any money.. Also the screens are expensive and we are losing on those also. I asked him if he was demanding an extra $250 or not doing the job at all? He said yes. I called a couple other people in the company and was directed to ****'s boss, also ****. He told me they actually want an extra $1500 to do the windows or they could send me back my deposit because they weren't making enough money. I asked him to send me back my deposit. He responded that gladly he would in about three days and was there anything else he could help me with. Obviously this was a group decision with this company and I will never ever do business with them. I am shocked that a company would operate this way.. I would never recommend them. This is a horrific way to treat a senior woman or anyone for that matter.Review fromBryan J
Date: 04/18/2024
5 starsI had my windows installed by WindowWall! From beginning to end the company was extremely helpful with any questions that I had about my windows. From the Appointment coordinators to the Design consultants helping me with my estimate on the project I had for my recently purchased home. The installers came in did an amazing job in making sure they finished the job efficiently and correctly! I'm extremely happy with my windows! WindowWall is definitely A1.WindowWall LLC
Date: 10/29/2024
That is so great to hear *****, we're thrilled to hear you're so happy with your windows, thank you so much for your kind words and positive review! You've got a lifetime guarantee with us on your project, so if you need anything else at all just give us a call and we'll be there for you!Review fromLisa R
Date: 03/09/2024
5 starsWe just had the pleasure of doing business with this company and I have to say it was a very positive experience. We interviewed 3 companies when we wanted to replace some windows in our home.WindowWall was the only company that came prepared. ******* the sales person that came out to give the presentation had a sample of the the window unit so that we could look at it and see the construction of it. He knew all the answers to our questions (as my husband is in the construction trade and knew what to ask). They were also lower in price than the other two companies we interviewed.They called back after we decided to go with them, they gave us an estimate of the time line to get the windows. Windows actually came in sooner than expected, they called and worked with us on a date and time. They were here on time and as promised covered any furniture close to windows. I wish I would have gotten the names of each of the installers as they all did an outstanding job and were very personable. On the last set of windows they had to install there was a problem with the window threshold and being it was over 30 years old it cracked. They immediately came to my husband to show him. Now some companies may have just caulked it and proceeded to install the window over it but they actually stopped work, went to ********** and bought a new one (much nicer than the one we had and at their expense) and installed it. That showed me they value the customer! They put tarps down on the outside of the house so as to catch any debris, cleaned the windows and vacuumed up the floors . Called in the inspection for the following week and left a copy of the required building permit. Can't stress how positive this experience was with WindowWall!WindowWall LLC
Date: 10/29/2024
Wow ****, what a thoughtful and thorough review! Thank you so much for taking the time to go into such detail about each and every step of our working together, it means so much to us. Customer testimonials like this really help hammer home why we do things the way we do, it truly does make a world of difference. You've got a lifetime guarantee on your project with us, so if you ever have any further questions or need anything else at all just give WindowWall a call and we'll be there for you!Review fromJo-Ann M
Date: 02/29/2024
1 starIn the spring of 2023 I had all my four windows and one door replaced in my villa. My door has shifted since. February 2024; Ive sent numerous texts, e-mails and a voicemail. Only one response clarifying where to send my requests for this after service, still under warranty care. Nothing since that first reply. Had I known that my business was this unimportant to WindowWall, I would not have given them my hard earned money.
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