Reviews

Review Details

• Review fromLisa R

  Date: 03/09/2024

  5 stars
  We just had the pleasure of doing business with this company and I have to say it was a very positive experience. We interviewed 3 companies when we wanted to replace some windows in our home.WindowWall was the only company that came prepared. ******* the sales person that came out to give the presentation had a sample of the the window unit so that we could look at it and see the construction of it. He knew all the answers to our questions (as my husband is in the construction trade and knew what to ask). They were also lower in price than the other two companies we interviewed.They called back after we decided to go with them, they gave us an estimate of the time line to get the windows. Windows actually came in sooner than expected, they called and worked with us on a date and time. They were here on time and as promised covered any furniture close to windows. I wish I would have gotten the names of each of the installers as they all did an outstanding job and were very personable. On the last set of windows they had to install there was a problem with the window threshold and being it was over 30 years old it cracked. They immediately came to my husband to show him. Now some companies may have just caulked it and proceeded to install the window over it but they actually stopped work, went to ********** and bought a new one (much nicer than the one we had and at their expense) and installed it. That showed me they value the customer! They put tarps down on the outside of the house so as to catch any debris, cleaned the windows and vacuumed up the floors . Called in the inspection for the following week and left a copy of the required building permit. Can't stress how positive this experience was with WindowWall!
  

  WindowWall LLC

  Date: 10/29/2024

  Wow ****, what a thoughtful and thorough review! Thank you so much for taking the time to go into such detail about each and every step of our working together, it means so much to us. Customer testimonials like this really help hammer home why we do things the way we do, it truly does make a world of difference. You've got a lifetime guarantee on your project with us, so if you ever have any further questions or need anything else at all just give WindowWall a call and we'll be there for you!

• Review fromJo-Ann M

  Date: 02/29/2024

  1 star
  In the spring of 2023 I had all my four windows and one door replaced in my villa. My door has shifted since. February 2024; Ive sent numerous texts, e-mails and a voicemail. Only one response clarifying where to send my requests for this after service, still under warranty care. Nothing since that first reply. Had I known that my business was this unimportant to WindowWall, I would not have given them my hard earned money.

• Review fromMark S

  Date: 02/09/2024

  5 stars
  Consummate professionals from beginning to end. Highly recommend them! Completely happy with the entire team from office staff to installers, all were top notch.
  

  WindowWall LLC

  Date: 10/29/2024

  That is just phenomenal to hear ****, thank you so much for your kind words and positive review! You've got a lifetime guarantee with us on your project, so if you have any further questions or need anything else don't hesitate to give us a call, we're always happy to help!

• Review fromTerry C

  Date: 01/23/2024

  5 stars
  I just had windows installed and it was near perfect. All windows fit perfect to measurements and **************************** 1 day. I couldnt be more pleased.
  

  WindowWall LLC

  Date: 10/29/2024

  That's so great to hear *****! It's always awesome to hear firsthand testimonials about our process' positive impact throughout the project. You've got a lifetime guarantee on all 14 of those windows, so if you have any further questions or need anything else at all just give WindowWall a call and we'll be happy to help!

• Review fromDell B

  Date: 12/26/2023

  5 stars
  Worst company I have ever worked with. I had no lack of experience since I have built a two story home, and remodeled two homes. I will begin with the wrong front door handles installed. Many weeks later after much arguing they found I was right. By that time I had bought and installed what I originally wanted from another company at my expense. Side windows had no molding. They were just glass panes beside traditional French doors. I had to install plantation shutters on them. These were purchased from another company to my added expense. It has been a year, but since it completely changed my entrance for the worse, I will never forget. My entrance is dark since having to add plantation shutters, but I had no choice.The sales people were pleasant and one even tried to explain to the manager that wrong handles were installed. The manager was rude and argumentative. Upon request to speak with owner, I was told he didnt speak English.Leaving even one star rating would be more than they deserve. They belong in the minus category

• Review fromPam E

  Date: 11/03/2023

  1 star
  This company cannot and does not deliver according to the contract you sign. Once the contract is signed, there are multiple changes, delays and excuses for not complying by the contract signed. We contracted for a full house of windows and doors. First was the inability to provide windows that the contract stated and we had to modify the design of the house to accommodate different windows. Then we were informed they could no longer install the windows per agreement and had to find another contractor at additional expense to do the job. Next we were informed they could not deliver per the contract and we would have to pay additional if we wanted them to deliver the product. Then the wrong product was delivered, had to be returned and correct product manufactured again. The delays along the way were far too numerous to document. We attempted to discuss with the company that we felt we should be compensated. The issues were not addressed and we received no compensation for all of the above.

• Review fromM. W.

  Date: 06/30/2023

  1 star
  We bought a new house and needed all new windows. We wanted the best grade because it's a small house, close to the coast, and in Florida. This happened beginning in 2022, I just wasn't able to post due to many other things going on. They push our install date back a couple of times because of window production. The office is horrible about contacting you throughout the process and can be quite rude. The day comes for installation and it's a third-party contractor. By this point, they were already out there and we needed the windows desperately. They were unprofessional and messed up in many areas. Window Wall claims they clean up the mess, well they didn't inside or out. I ended up finding more than 15 pieces of glass outside from both the new and old windows. I have 2 dogs that could've been seriously injured. The caulk job was so awful I could've done a better job as someone who does not do much handy work at all. Multiple windows didn't close properly and needed to be fixed. I called and spoke with ***** who took everything I said very personally, was extremally unprofessional, and I could tell has an anger issue. I then called and spoke with *** or **** the owner who was professional and took my worries down but told me they can't do much about the look of the installations without "messing up the windows themselves" but would come to fix a few of the issues that he could. He ended up coming with *****. who quite literally had a temper tantrum in our living room and on the street. The other guy had to lead him outside and I am assuming calm him down. This company was unbelievable and it is awful that we are now stuck with this company for life with the "lifetime warranty". In short, STAY FAR, FAR, FAR, AWAY FROM THIS COMPANY FOR YOUR PEACE OF MIND AND WALLET.
  

  WindowWall LLC

  Date: 07/31/2023

  Hello *****, we've already responded to your review on our ****** page but we wanted to offer a response here as well. 

  
  

  Were so sorry to hear you feel less than totally satisfied with your project **********;and are more than happy to do whatever we can to help. It is incredibly important to us that, for the sake of honesty and transparency about the situation, we respond to a few of the points made in your review.

  
  

  First and foremost, we do not, have not, and will not ever use subcontractors for our work and will happily provide the **2 for any employee on any project at any time. The Project Manager that led your install is actually a relative of our companys owner, thats how dedicated we are to our belief in being the family-owned home experts. Were disappointed to see such a verifiably false statement about our business. 

  
  

  We confirmed with you at the time of the contract finalization in early April that the project would be scheduled for July, and received confirmation from you indicating that you approved that timeline. The windows arrived on 7/11/2022. We called that same day to schedule an install for the last week of July. This is all well within the allotted timeline we provide in the contract that you signed. As soon as the project was finished we received a service request from you in which we fixed any issues with your windows you brought to our attention. Weve not had any further calls from you since our last service visit. In fact, since receiving your review weve reached out to you and offered to schedule another service, which you declined. 

  
  

  ****, our VP of Operations, has never said anything about not being able to fix the look of installations (in this case your complaints were about the caulking). We simply stated, as is outlined in our contract, that we cannot paint the caulk for you. **** let you know that, if after painting and cutting in the caulking around the window, you were still not satisfied wed be happy to reapply the caulking. You let him know that you were not willing to do so, which prompted his response that there was nothing more we could do at that time. 
  
  We still fully stand by our lifetime warranty. If you have any problems that we have the ability to rectify we will be more than happy to do so. Just give us a call and well be happy to help!

  M. W.

  Date: 08/01/2023

  Again, I was told by the group that came out that they do not normally work for Window Wall, which explains why they weren't dressed in Window Wall apparel like the employee pictures at jobs on your website. I remember that because it caused me unease, but I went ahead with the installation. I know what I was told. There were more problems than just the caulking as I previously stated in the service call, emails, etc... To name some that you did not respond to as per my BBB review and many phone conversations/emails, it was how the windows are not easy to pull up (when buying the guy said "I could slide it with 2 fingers, which is definitely not the case), glass was found in my yard that could only have been from you guys (I provided pictures to the company), your employees are passive aggressive and very defensive when confronted with their unsatisfactory work (seeing as I work in customer service, many of your employees have no idea on how to deal with dispute professionally), you had an employee that was extremally unprofessional and made me feel so unsafe in my home (have been told he was fired soon after that incident), and the manufacturer quality of the windows has flaws (which I know you do not make windows but it should've not been approved to be installed if they were not in perfect shape with a 13,000 job) and again, the caulk along the widow sill (which is a granite window sill that you don't just "paint over") and the outside of window sill looked the same (the outside could be fixed with paint but we do not have the money to do that right now and didn't plan on needing to after paying so much for this job to just be done correctly). While getting the inspected, I asked the guy if their flaws were normal in window installs and even he agreed that they were not done well in regards to the cosmetic aspects of the install. I most certainly was told in my first complaint after installation that you could not fix ALL of my issues without uninstalling and reinstalling, which could damage windows/window sills in the process. You did reach out to me after this review and we really didn't get anywhere. I expressed my concerns and the only option you could give was to paint, which I cannot do on the inside because of the type of window sills I have, or come out and caulk again but couldn't guarantee it would look much different because I of how it needs to be done. Like I said on the phone, with the type of interactions I have had with this company, I do not feel safe or comfortable having you in my home without my significant other present or if no one is there while you fix the issues. I told him I would call when we were more available in the future. I posted this to warn others of the encounters and experiences I have had with this company so that they can make informed decisions on who they choose to do business with.

• Review fromLois M

  Date: 06/13/2023

  5 stars
  I highly recommend WindowWall to family and friends! Excellent service, cleaned up everything and couldnt be happier
  

  WindowWall LLC

  Date: 10/29/2024

  Thank you so much for your kind words and recommendation ****, we really appreciate it! So happy to hear your experience with us throughout your remodel was so positive, reviews like this are why we do things the way we do! You've got a lifetime guarantee with us now, so if you have any further questions or need anything at all just give WindowWall a call and we'll be there for you.

• Review fromToula P

  Date: 04/11/2023

  5 stars
  I highly recommend this company. I am very pleased with the quality of the windows along with the amazing crew that installed them. Window Wall took a week to install our windows and door and every day their employees left our home spotless. Even the window inspector was impressed!After the inspection, Window Wall came back to finish the job in a timely manner. They even made sure the windows were cleaned and beautiful to look at.I know there are a few window companies out there, but I am very happy I picked Window Wall.
  

  WindowWall LLC

  Date: 10/29/2024

  That is so great to hear *****, thank you so much for your kind words and recommendation! We're so happy that you picked us too! You've got a lifetime guarantee on your project with us, so if you do find yourself with any further questions or if you need anything else at all just give WindowWall a call and we'll be happy to help.

• Review fromDell B

  Date: 03/15/2023

  1 star
  Very disappointed in result of the appearance of my entrance. The hardware is very modern while my home is traditional. There “Design Consultant” seemed to miss that. On top of overall disappointment in result, I was also frightened the evening they finished by 4 Spanish speaking men insisting I pay in full. Two followed me through my home to my checkbook. It was dark outside, I am elderly and alone. Frightening experience!