Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered windows for our house. Our current house has grids in the windows, we requested the windows have grids, the *** requires windows with grids in them. It took nearly a year to get the windows. When they arrived the windows didnt have grids in them. They said that is what we ordered. The windows close over $100,000, and we cant install them. They will not give us our money back or install windows with grids in them. We feel this is a mistake on the sales person part. Additionally the windows are not clear. They have a green tint to them that is not appealing.

  

  Business Response

  Date: 12/09/2022

  It is always the goal of Weather Tite Windows to ensure our clients are happy at the completion of their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them, and if mistakes are made, we correct them.  

  In this case ************************, the president of an engineering company that we are certain works with contracts often informed us at the start of his installation that his windows did not have grids in them and he wanted grids.  We went over the contract together and it was not requested to have grids.  Mr. **** that because he had grids in his current windows, his representative should have known he wanted grids in his new windows.  We explained to Mr. that people add or remove grids from existing windows all the time and we can only go by what is written in the contract and it does not state any mention of grids in the new windows.  In addition, there is not a tint added to the windows.  They have a Low E coating which is what keeps the ** rays out of the windows and helps with energy efficiency. In some points of the day when the sun hits the glass a certain way, it may have a greenish hue to it, but it is by no means an added tint and it is a requirement in order to make the windows energy efficient and permittable.  

  Since this complaint was filed, Mr. was able to easily obtain HOA approval for the windows with no grids and they have since been installed.  There are several items needed to complete the project which have been ordered and Mr. has also signed a new contract for doors for his home as well.  We are truly sorry that any misunderstandings occurred but the windows that have been installed look beautiful and we hope that ************************ and his family love them as well.  

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 18229531
  
  I am rejecting this response because:

  Weather Tite windows has still not completed the window installation and we do not have final approval from the Building Department.  We have one cracked window and are still waiting on 4 bathroom windows to be installed.  We are approaching 18 months since we sign the contract with them.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 04/11/2023

  As Mr. is aware, we do not manufacture the windows and are subject to wait times from the manufacturer. The contract did not include obscure glass for the four bathroom windows he is requesting but as a courtesy we are replacing the glass at no additional cost to him.  Once the remaining glass arrives we will contact him to get this scheduled.  

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weather Tite installed our Bay Window in 2014. We have called them our multiple times because of leaks. They blame the problem on ** not maintaining the caulking. Talking to contractors, it sounds like the problem is an installation problem. They did not properly seal the windows during installation. They blame the caulk instead.

  

  Business Response

  Date: 12/09/2022

  It is always the goal of Weather Tite Windows to ensure our clients are happy with their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them.   

  ******************** windows were installed in July of 2014.  Six years later in June of 2020 Mr. called to report a leak.  We sent our installation manager out and the manager showed ******************** several areas of caulking that needed addressed and touched up.  He let him know at that time if he had any additional issues after touching up the caulking to let us know.  In July of 2022, another two years later again, Mr. stated there was another leak.  We explained to ******************** that he has to help maintain the products as explained to him previously.  I have attached a picture to show the condition of the products when we arrived in 2022.  Unfortunately, there is not much more we can do if the products are not maintained.  

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18197078
  
  I am rejecting this response because: The people we talked to try to get it professionally caulked/maintained said it was an installation issue.  If the gaps in the trim were not over the gaps between the **** bars, the caulk would not be such an issue.  We maintain all of our windows the same, and the Weather Tite ones are the only ones that leak.  The caulk/maintenance clause in their warranty is just a loop hole to get them out of installation issues as best I can tell.  At the very least, people need to be more aware of this requirement, and yearly maintenance was not sold to us.  I'm glad we learned about this before we did the upstairs windows.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The comment section has only a **** character limit. I've attached my concerns in a word document. The main concern is I've tried to talk to management multiple times by phone, in writing, and verbally to the technician with no response. Wanted to express my concerns about the lack of communication and unethical practices.

  

  Business Response

  Date: 10/28/2022

  It is always the goal of Weather Tite Windows to ensure our clients are happy at the completion of their projects.  The reason Weather Tite Windows has the great reputation in the marketplace is because we always stand behind our work and if any deficiencies are found we take care of them. 
  
  Mr. ***** windows were originally scheduled to arrive to us from the manufacturer in June.  Unfortunately, that did not happen, and the windows did get backordered. Mr. was informed of this at the end of June, again in July, and finally once the windows arrived the installation was set in August.   
  
  ************ speaks of a window leak release form.  We do not have such a form so I am unsure where that is coming from or what that might be.  The only form the installers have with them is a hold harmless form (which I have attached).  This form is to notify the homeowner that we are happy to help move furniture, take down blinds, or move other personal belongings that *** be in the way of the window installation, however we will not be liable if something should happen to it. We ask the homeowner to remove these things prior to us coming but we do understand some customers are not able to do so, in which case we ask that the form be signed.
  
  While supply chain issues continue to affect the world, window manufacturers are not exempt to this.  We do not make the product and are therefore at the mercy of the manufacturer that supplies it to us.  We apologize for the delays, unfortunately they are beyond anyones control.  

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18061703
  
  I am rejecting this response because:

  The form that was submitted to BBB from weathertite wasnt the same one that they were pressing me to sign. I said numerous times I dont feel comfortable signing this. The only way they stop pressuring me was when I said let me have it and Ill sign it later. I attached the form that required me to sign. If you look back at my records youll see I call numerous times and even wrote on my work order to have management call me. If I felt comfortable that the job was done 100% I wouldve maybe felt more comfortable signing this. I have pictures of the job done and walked one of the technicians around to show my concerns and he agreed that its not the normal quality work that they do. He said he would let management know about the bad quality work that was done. I purposely hired a premium company and paid the premium price so would have premium results. I feel that I wouldve been better off saving my money and finding someone from *********** The communication from weathertite has been horrible, the scheduling has been horrible, the workmanship is horrible and when I try and contact management to voice my feedback I get nothing. This form to have me sign was the icing on the cake. I want to feel confident I made the right investment when I bought these windows. Having me sign something that to me is saying they dont even stand by their work doesnt sit well. If needed I can attach pictures of the caulking that your technician applied. I hope this is an isolated instance and not a normal business practice.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/09/2022

  Unfortunately, you were given the wrong hold harmless to sign.  The hold harmless we attached and should have been handed to you just states that we are happy to take down blinds or move furniture to do the installation, however we are not responsible should anything break or get damaged as that is typically the homeowners responsibility.  The caulking hold harmless you were given in error is when we visit a job that is several years old, and caulking has not been maintained or touched.  We are sorry you feel like your installation was not to your satisfaction.  Our notes in the system do not show any calls from you requesting to speak with management regarding this.  We show several calls asking for the expected delivery and if we will discount the job due to the delays. Also noted after installation was a damaged screen and s**** hole covers which are shown as completed since the inspection was passed and the permit was closed out.  

  Customer Answer

  Date: 01/01/2023

   
  Complaint: 18061703
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************