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Business Profile

TV Parts

New Remotes Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Parts.

Reviews

Customer Review Ratings

1

Average of 5 Customer Reviews

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Review Details

  • Frank K

    Date: 11/24/2024

    shipped wrong remotes, cannot get response no email listed or phone number had to spend time searching. Do not order from them

    New Remotes Inc

    Date: 11/26/2024

    We are happy to help you as soon as possible.  Our webpage has a contact us link along with our phone number.  We are happy to assist you and resolve any issues you are experiencing. You may also reply to your order confirmation or tracking email to connect with us and communicate via email.

     

    Thank you and we look forward to serving you.

  • L A F

    Date: 07/02/2024

    Sent a completely different remote then what I ordered then I had to pay return shipping - over 50% of cost. What a waste of time

    New Remotes Inc

    Date: 07/03/2024

    We apologize for any inconvenience this transaction and return process has caused.  If you would like to speak with a team member regarding a resolution, please call us directly ****************** so we can take care of you.

  • Denise G

    Date: 05/25/2023

    Do not order from them! The company does have many names. I ordered 2 remotes that were suppose to be originals, they turned out to be replacements and as such do not work correctly. Plus they were expensive. I am in the process of returning they (not sure if I will be able to) I did get to speak to a real person, when I called their number listed - I clicked#4 which is for Commercial companies. When i filed the return on the website I got back the email below Thank you for submitting a return request, your request will be processed as soon as possible. This return will be reviewed by a member of our team to ensure quality customer service. Please hold off on emailing or calling ** during the processing time period. I am waiting to see what happens. I don't recommend using this company AKA Electronic Adventures

  • Jerry H

    Date: 04/21/2023

    Scam! Do not order here. Ordered remote, correct serial, picture of **********************, said in stock. Received different remote. I thought maybe, someone could explain how to use (no operation book enclosed). Tried to call, got recording with no way to talk to a live person, After investigation, this company has many names and tel #'s... No way to talk to a live person with any number?????DO NOT ORDER FROM THIS COMPANY OR ANY OF THEIR COMPANYS!!!!! Scam!Couldn't leave a ***** rating....

    New Remotes Inc

    Date: 04/28/2023

    We apologize for any frustration getting in touch with us.  Our toll free number is available with option 1 is for speaking to a live person or leaving a voice mail after hours. Most communication is done through email and our automated system explains and walks you through this method.


    We have an electronic way of communicating with us, either emailing us direct from our website or replying to any of your confirmation emails; order or tracking messages. 


    If you need assistance, we monitor emails all day (except for weekends) and respond in record time.


     


    Please reach out so we can resolve your matter as soon as possible.


    Sincerely,


    Charlie

  • G. R.

    Date: 03/12/2023

    From the home page of this retailer's website: "Original remote controls: TV remote controls, Television remotes, Home Theater remotes, Blu-Ray remotes, Netflix remotes, Sound Bar remotes and more !" Here is the website response for a specific remote: "BRAND NEW ORIGINAL PHILIPS-MAGNAVOX . . . TV REMOTE CONTROL ( . . .)." The accompanying picture on the website is an exact duplicate of the Philips-Magnavox remote control. The remote control was ordered in early March 2023 when the BBB website (stating that the retailer was not BBB accredited) assigned an "A-" rating. Perhaps one should consider how this retailer, unlike other replacement remote control retailers, could offer so many original manufacturer remote control devices. However, relying on the website language, I purchased from this retailer rather than from another. The device that the retailer shipped arrived timely and operates properly. However, it is not an "original Philips-Magnavox remote control. The packaging with the delivered remote states: "Your original remote has been discontinued by the manufacturer but no need to worry. "Enclosed you will find a full function replacement remote." Seeing the other reviews, I conclude that my experience with this retailer is not unique. Given the relatively low price of replacement remote controls and the fact that the non-original remote functions properly (I repeat, it functions properly), it is unlikely that I (and perhaps many other purchasers) will effect a return; it would be surprising if the retailer did not realize this. Please consider whether this type of marketing could fall under Section 5 of the Federal Trade Commission Act (15 USC 45), which prohibits unfair or deceptive acts or practices in or affecting commerce. Caveat Emptor (buyer beware).




    New Remotes Inc

    Date: 03/13/2023

    Good morning. Thank you for bringing this to our attention. While at times parts do change rapidly we do our best to communicate this appropriately.  If this was not the case for you we sincerely apologize and will take immediate action to resolve this for you. We have been in business for over 25+ years supplying OEM and replacement remotes to customers throughout the US and Canada. 

    Thank You,

    Charlie

    G. R.

    Date: 03/17/2023

    Unable to assess the accuracy of the explanation provided to me, I report that the retailer acted within one day to address the problem to my satisfaction. Based on the retailer's prompt and complete action, I consider the matter fully resolved. I thank the retailer for its prompt action and the Better Business Bureau for its prompt involvement.

New Remotes Inc is NOT a BBB Accredited Business.

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