Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/16/25, I ordered a remote control for my old ******** and was advised during the process by this company that they had the device and would ship it to me. My bank account was debited for the amount, of $17.99, but to date I have received no remote and no communication of any kind from Newremotes **** I tried to log into their website but needed to ask them for a password reset via email. I never heard from them regarding that request, so apparently I have no recourse to accept the fact that I have been suckered by these con artists,

  Business Response

  Date: 04/21/2025

  We have been in business for over 30 years as the largest reseller of TV remote Controls.  We received this customer's order on ******* at ****** and shipped the package the following business days on 2.17.25.  All communication emails were sent to this customer including order confirmation and tracking emails as provided on the order details *******************************.  The package tracking details state the package was delivered to the customer address as requested at the time of order. Details show delivered 2.22.25 ******** - **** Tracking Results Tracking Number:**************************

  Our contact information by email forms and phone # are listed on our website and our email confirmations support reply for ongoing communication.  The customer had many ways to contact us but did not email us regarding an issue therefore we had no way of knowing there was an issue.

  We are happy to discuss this with the customer directly and determine the reason why he never received his package however as stated previously the tracking information states delivered.

   

   

   

   

   

   

   

   

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this company and stated I want the ******** remote.They sent me according to them was a new updated one. A total lie, yeah they sent what they wanted to send not what I ordered. There are main features on this remote that are missing.I will give them another week before filing with my bank.They will refund my money and go after them. If they would have been upfront and shipped the one I ordered we wouldn't be in here filing. I questioned them about the difference buy they assured me it was the same updated one.

  Business Response

  Date: 12/23/2024

  This customer reached out to us regarding the item that was to be shipped.  We explained that the part is no longer shipping but a replacement updated part# would be. This custom made no mention of specific buttons needed and the conversation ended. He did however reach out this morning 12/23/2024 and let us know the remote did not meet his satisfaction and we are happy to send a return label and issue a full refund.

• Initial Complaint

  Date:10/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  The post office found where they delivered the package, and I contacted the homeowner to ask if they still had the package and they did so I retrieved and would like to close this claim 22419277. 

  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/14/2024

  We were notified by ****************************** omn 10.14.24 and we have responded already with tracking information stating the package was shipped and delivered. 

  *****************************************************************************************************************************

  During Hurricane ****** we were without power and this is the first and only communication that we have received form MR. ******* ******. He is advised to check with other family members as it is common that someone else might have brought the package inside form the mailbox. The customer is welcome to reachout again to us to file an investigation tracer with USPS.

   

  Thank you

• Initial Complaint

  Date:08/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/26/2024

  We have been in business for over 30 years and appreciate and value our customers business. this customer's issue was brought to our attention 8/26/2024 and has already been resolved directly with them.  If there is anything additional we can do for this cusotme rplease request that they reach out to us again.

   

  Thank you.

• Initial Complaint

  Date:06/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/11/24, I ordered a television remote to replace a damaged one. I was directed to this business y the television manufacturer. I located the replacement remote control on this company's website. I purchased this remote control. On 6/17/24, a different remote control arrived. I wasn't notified that a different remote control was being sent, and no description of cost difference. By this, I think I should have at least had some credit applied to my method of payment as they failed to fulfill my order.

  Business Response

  Date: 06/20/2024

  We have bene in business for over 30 years and make every attempt to resolve our customer's issues promptly and efficiently. This customer has already reached out to us and a resolution has been made.  He has been refunded in full and supplied a prepaid return label plus packaging to return the merchandise. 

   

  Thank you

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/03/2024

  We appreciate the feedback from this customer so that it can be stated again, a full refund was issued to this customer already on 4/2/2024 after receiving an email regarding the issue.  We apologize again for any issues that arose from this purchase. The customer has already acknowledged the resolution and in an email 4/2/2024 1:52pm EST replied "Thank You".

  We have been in business for over 30 years and will always resolve any issue the customer might have.

   

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/26/2024

  Hello, on 2/7/2024 we had communication with this customer. He stated that he made an error on his shipping address and asked us to make the corrections and ******.  We agreed that once the package was returned back (for insufficient address) we would ****** it as a courtesy at no charge.  

  A week later we received another email from the customer stating that he is disputing the charge and filing a complaint with the Better Business Bureau.

  The package was returned back to our warehouse die to an insufficient bad address on 2/23/24 and the refund was issued back to the original form of payment.

  Thank you very much

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online. Dec. 5, 2023 for a ******* remote control BN59-01266A RMCSPM1AP1 Original ************** Remote Control. It has not lasted even 2 months. I can't seem to be able to contact the company. Ever thing I try is a dead end. Can't get a phone number to speak to anyone. The original control that came with the ** lasted for over six and a half years. Something is definitely wrong with this one. When the order was placed online the con tact was ************************************************************* Phone1 ************. When it arrived, the address was *************************** NRI ************************************ Not sure if this is a front or what. If it is legit, I could make a trip to go to their place of business. There are several other phone numbers, and all you get are recording. I need help in resolving this matter. I need a remote that works. Any help would be appreciated.

  Business Response

  Date: 02/05/2024

  Thank you for reaching out to let us know the situation.  We had been in contact with his customer since 12/19/2023 attempting to troubleshoot her issues.  The last communication we received from her stated everything was fine so there was no further communication about issues with the merchandise.  We have option 1 to speak to a live person on our phone lines and multiple ways to correspond via email with immediate responses M-F.

   

  We have reached out again to the customer to resolve this issue just as we did in the past and are currently waiting for a response..We are happy to exchange the merchandise

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20684114
  
  A few colorful adjectives in an irrelevant email notwithstanding, I am rejecting this response because the basis for my complaint has not been addressed. The website clearly claims to sell new, old-stock remote contols. They ship generic universal remotes instead. This is a classic bait-and-switch false advertising situation. In an incredulous act of self-incrimination they include with the switched out item a letter stating that their customers are upset when they receive an item different from what was ordered!  The letter goes on to implore the customer to give this universal ********************** a try for a week because it "works just as well" as the *** item that the customer ordered and was expecting. My complaint asked that this business be investigated for unethical business practices and that they be required to remove all products from their website which they in fact do not have and can not fulfill an order of.

  Please see one of the attachments to my original complaint for a photograph of the letter that I referred above.

  Sincerely,
  
  *********************

  Business Response

  Date: 10/04/2023

  We have been in business for over 25+ years and pride ourselves in operating a professional, customer service driven company.  We apologize for any poor service or buying experience this customer had. On ******* our customer service department received correspondence from this customer that there was an issue with the order. This individual chose to use abusive and vulgar words describing the purchase experience that we do not accept. 

  We have already, with promptness, responded to the customer and refunded the individual's money in full.  We have alerted the warehouse of the necessary changes to be made to avoid issues of this in the future but we will not engage further with this customer due to the abusive language this person chooses to use.

  We consider this case closed.  A merchandise return label has been emailed to ********************* on 10.2.23 if the customer chooses to send it back.

  Thank you.

   

  Business Response

  Date: 10/10/2023

  We have been in business for over 25 years offering solutions to thousands of satisfied customers. Unfortunately electronic parts do change rapidly and if this happens, a notice is sent out to the customer prior to shipping confirming the changes. We apologize again that this customer was not notified of any outdated parts or part changes. We acknowledge the error and understand the customer's frustration and have already issued a complete refund on 10/2/2023. 

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/10/2023

  Good Morning.  We apologize again for the lack of communication regarding the availability of the original remote control model.  We have record that your full refund was completed on 7/28/2023 and all money has been credit back to the customer.

   

  Thank You.