Complaints

This profile includes complaints for Allegiant-Carter Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allegiant-Carter Management, LLC

  PO Box 320512 Tampa, FL 33679-2512

• 

  Allegiant-Carter Management, LLC

  12395 Midsummer Ln Woodbridge, VA 22192

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the Astoria Apartments in ******, AL on 6/6/2024 and have not yet received my security deposit back. I called the leasing office on 6/28/24, 7/10/24, 7/18/24, and 7/31/24 to try and resolve this issue but have yet to hear any substantial information about when I will receive the deposits back. I also emailed the office on 8/2/24 and have not yet had a response. On 8/6/24 it will be 60 days since the end of my lease agreement. Under Alabama code 35-9A-201, if the landlord fails to mail a timely refund or accounting within the 60-day period, the landlord shall pay the tenant double the amount of the tenant's original deposit. I am hoping for a response from a representative of this apartment complex and information about when my deposit will be returned to me. If I am not refunded before the 60-day period from the end of my lease I hope that Astoria apartments will comply with Alabama law and return double the amount of my initial deposit.

  Business Response

  Date: 08/06/2024

  I hope this message finds you well. I am writing to address the matter concerning ************** deposit. Her move-out date was June 7, 2024. We apologize for any inconvenience caused.
  To ensure the deposit reaches her promptly, we have overnighted the check today. It's set to arrive by August 7, 2024. Thank you for your understanding and patience. Please let us know if there are any further issues or if you need additional information.

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at ****** from May 2023 to February of ***************************************************************************************** our lease promised a washer, dryer, and dishwasher. When we moved in there was none of that for MONTHS. They then claimed that they were within the terms of their contract because they were "trying to get us new machines". That was their story at least until the new manager came in and said that they had never actually even ordered our machines. From there, the pool and gate that are part of the property werenever repaired, the broken gate played a major role in a number of car break ins. In response to this crime spree that was a direct link to their incompetent managing of the property, they told the residents that they had some responsibility because they may have had valuable things in their cars which would encourage break ins. During our move-out we confirmed that we did not have any remaining balances on our ledger. however, before we were able to pay the remaining utilities they closed our portal and sent us directly to collections without notifying us. After taking weeks to get them to agree that we were never contacted, they agreed to contact the collections agency to have it removed from collections. come to nearly a month later and they never even once contacted the collections agency, even going so far as to move their position within the company and claiming that is was no longer their problem anymore and that we would need to attempt to recontact the property manager. They took so long to even notify us of this that the collections is now in the process of being reported. because of these issues, and the lasting and complicated issues that are involved with this credit report, I would like to negotiate the return of the buy out price of the contract, $3,100.00 for these lasting issues that I am now having to resolve myself and the emotional stress coming from them.

  Business Response

  Date: 05/23/2024

  The past resident owed a final utility bill that was not paid within 30 days of move out. The account was automitically handed over to our collection company to obtain payment. The past resident did make payment and his account is clear. 

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21685628
  
  I am rejecting this response because: while I am aware that there utilities due, I was prevent from ever paying them because ****** closed my account before I could pay it, denied there being a charge, falsely claimed I had been contacted of the debt before it was sent to collections, admitted it should have never been filed with collections, and then did nothing to resolve the account with collections leading to the debt being approved for reporting to credit agencies which forced my hand to pay anyway and still have the chance that this would be reported on my credit. 

  After having paid an exorbitant amount to leave the property after they failed to meet a number of their promises, to have been sent through all of this on top of it is just inconsiderate and I would seriously like to request some form of compensation in return for the time I had to spend to get to the bottom of the issue and time I spent on the phone getting insulted by the collections company. 

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  stealing people application fees knowingly and not processing applications properly. *************** said that they do not process applications but they do and have taken over $100 dollars from me

  Business Response

  Date: 03/28/2024

  Good Morning,

   

  ************ applied for a apartment at our community ******************************* on 3/25/24.  She is disputing the $100 application fee ( $50/each application) due to being denied.  ************ agreed prior to screening of the application that this is a non-refundable fee;  Specifically stated on the attached application: In order to reserve an apartment home, each applicant 18 years of age or the age as per state law where application is being completed must submit an executed rental application and a non-refundable application. 

  Ultimately, ************ was denied based on unable to verify income.  I have attached the documents that she used to provide proof.  When we denied her application via our screening Third Party Screening Works, the reasoning for the denial was listed as Credit for purpose of there is no credit reporting via Experian pulling under her name. This was all explained to ************ as to the reasoning for the denial and we tried to obtain additional documents for her proof of income.  Unfortunately, the application fee is a fee we pay in order to pull her background and credit from local jurisdictions and Experian and therefore is non-refundable.  

  Please let us know how we can assist with anything additional,

  *****************************

  Regional manager

  Allegiant- ******
  
  

• Initial Complaint

  Date:03/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against RiverStone Apartments in *****, **, specifically concerning Apartment 1507, where my roommate ****** and I have been tenants since May 2022.We have consistently paid rent on time and experienced no issues until recently. We have submitted several work orders addressing hazardous conditions within our apartment, all of which have gone unresolved or have been disregarded by the management.Upon receiving a renewal offer for our lease, we visited the leasing office to request a 12-month renewal. However, a few days later, we received a hostile notice on our door stating that our lease would be terminated due to listed violations without specifying these violations. Furthermore, the notice instructed us not to contact the leasing office or visit in person regarding the matter, which is both disturbing and unacceptable.Despite the hostile communication, we visited the leasing office seeking clarification. The leasing manager, displaying discriminatory behavior, claimed they were not obligated to provide a reason for termination in ******* and refused to disclose any details or corporate contact information.I am deeply concerned about the lack of transparency, hostile communication, and apparent discrimination in this matter. I demand answers as to why our lease is being terminated and why we are being treated unfairly.Key Points:1. Unresolved work orders for hazardous conditions.2. Hostile lease termination notice without specified violations.3. Discriminatory behavior from the leasing manager, refusing to provide a reason or corporate contact.Desired Resolution:1. Clear explanation of the violations leading to lease termination.2. Resolution of outstanding work orders.3. Elimination of discriminatory practices in communication.I appreciate your attention to this matter and hope for a swift and fair resolution.

  Business Response

  Date: 04/02/2024

  Good afternoon

  We did deliver a non-renewal notice for this resident. We did not issue any other violations at that time. As for the work orders we have tried to go to the unit and complete them however, we have been denied access by the resident. When knocking on the door you do hear a dog barking so we do not enter at that time due to it sounding as if it is not put up. We have the right to non-renew without a reason just as a resident has a right to put in their notice without giving a reason.

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21422202
  
  I am rejecting this response because:
  
  In *******, it's permissible to opt not to renew a lease without providing a reason, although reputable apartment management companies typically don't practice this. Moreover, discrimination isn't allowed, as evidenced by my situation.Regarding work orders, many of mine, some several months old, remain unresolved. Recently, non-maintenance staff unexpectedly appeared at my door claiming to address work orders, but they arrived unprepared and in an ambush style with no equipment to tackle the maintenance concerns.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/24/2024

  **********************,
  
  In response to your most recent communication with the Better Business Bureau, Riverstone Apartments and its management company Allegiant-Carter Management, LLC do not support nor participate in discriminatory practices. According to O.C.G.A 44-7-7 a landlord must provide at least a sixty (60) days written notice of non-renewal. However, the law doesnt obligate a landlord to provide a reason.This policy supports parties freedom to contract. The written sixty (60) Day Notice Of Lease Termination letter we issued to you used boilerplate language we use when we issue a nonrenewal to residents if we opt not to renew a lease in our standard course of business.
  
  As you are aware, when you entered into and signed your lease agreement there are terms that you agreed to abide by. For example, you would not have unauthorized animals nor participate in behavior that threatened the safety, enjoyment, etc. of residents nor the business operations of ******************************** It has been brought to our attention that you have an unauthorized animal living in your apartment.Additionally, in a recent interaction with our leasing staff, you engaged in aggressive behavior and told a potential resident waiting for a tour not to lease at *********************. These actions, alone, are lease violations that constitute a default and are grounds for lease termination. Again, according to Georgia law, an explanation is not needed for nonrenewal.
  
  Riverstone Apartment makes an effort to respond to service requests in a reasonable time. However, according to Riverstone Apartments records, they have tried to service your requests and their maintenance team has been denied entry. On one occasion, it was clear to the maintenance team that an animal was in the apartment and not properly put away making it potentially unsafe for entry. However, if you had complied with the communitys rules and policies regarding service requests, I doubt that there would have been as much of a delay if any in addressing your service requests.
  
  Riverstone Apartments and its management company Allegiant-Carter Management, LLC enjoy and appreciate all of their residents business. They consider many factors when making a decision not to renew a lease. After reviewing your residency, they opted not to renew your lease.
  
  Best,
  
  *****************************, Esq.
  Attorney for Respondent(s)
  

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21422202
  
  I am rejecting this response because:

  The apartment management company persistently spreads falsehoods. Neither ************** nor I have ever approached or informed anyone about moving, despite our dissatisfaction with the complex. Their claim of us doing so is baseless.
  
  Regarding their attempt to enter our apartment on March 29th, they were denied entry as they arrived unannounced and with non-maintenance personnel, supposedly for long-standing work orders. Attached is a video documenting the incident.
  
  Furthermore, our lease includes one animal, as evidenced by the attached lease addendum and video footage of the animal's presence. This contradicts their assertion otherwise.
  
  It's evident the apartment management holds a grudge against us, resorting to deceit to conceal their discriminatory actions. Legal action for housing discrimination seems inevitable given their behavior.

  Videos are too large to attach but can be provided upon request.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They didnt return deposit more than 45 days after checking out from their apartment

  Business Response

  Date: 12/20/2023

  To Whom It May ********************** accounting team has stopped payment on a previously issued check as the complainant informed the property management team that she does not have a physical, domestic address to which the check can be sent.  A replacement refund check has been issued and is present at the leasing office of the apartment community, as requested by complainant.  The property management team would be happy to release the check to the approved individual listed in the complainant's file.  Any delay associated with the refund reaching the complainant, however, is not the fault of Allegiant-****** Management or the onsite property management team as we have taken the necessary, proactive steps to ensure the refund is available to the complainant.

  
  Thank you,

  ************************

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our apartment has had a cockroach infestation since we first moved in on June 30, 2022. We first reported the problem to the previous company on Sept 10, 2022. We recognize that Allegiant ****** cannot be held liable for this instance as they did not take over the property until October 2022. What Allegiant ****** can be held liable for is the lack of treatment since, which allowed the infestation to spread and destroyed our property. We reported the cockroach infestation again on November 8, 2022. Our maintenance request was falsely marked as completed even though pest control did not come to deal with the issue. Around November 14, 2022 we were informed that Allegiant ****** was working to contract a new pest control company and we would be at the top of the list to get treated. This treatment did not occur until December 7, 2022 - two months after Allegiant ****** took over the property and a month after our maintenance request. We have had treatment intermittently since then, but a consistent treatment plan was never created - despite our lease stating that the landlord has a right to select a qualified exterminator and that we must comply with the plan to treat, exterminate, or otherwise eradicate pests. Notably, our emails were ignored for 6+ weeks from March 15, 2023, to May 5, 2023. As such, under the guidance of MD Legal Aid, we were advised to seek rent escrow as is our right under MD Law. We notified the front office of this legal action and they have since crafted a plan to deal with this infestation so our rent is no longer in escrow. Now, under the advice of MD Legal Aid, we are seeking a rent concession to recover the expenses incurred due to the destruction of our property and the emotional distress caused by the leasing office's unresponsiveness to our emails and maintenance requests. I have attached the corresponding email threads and an estimated cost incurred. I can provide pictures of the cockroaches infesting our property if requested.

  Business Response

  Date: 06/21/2023

  ************************

   

  Thank you for your feedback. I have confirmed the pest control company has visited your apartment home and is scheduled for timely follow up treatments. Unfortunately, it does appear there was a missed scheduled treatment during the transition from the original pest control company and the more recent newly contracted provider. I have been assured this has been scheduled in an ongoing manner until such time the issue is fully resolved.

   

   

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20178852
  
  I am rejecting this response because stating that only ONE treatment has been missed is a flagrant lie. In the emails I have attached, it was recommended that we get treatment every TWO weeks. Considering that Allegiant took over the complex on or about October 2022 and we did not receive our first treatment until Dec. 7, 2022, that would be THREE missed treatments at a minimum. Additionally, there was a six week time frame from March 29, 2023 to May 10, 2023 where we had no treatments despite calling the office over 100+ times ( no answer nearly every time) and sending multiple emails, which can be seen in the previous attachment. That would be another TWO treatments that we missed. At present, have not had treatment in our apartment in a month. Our last treatment was on May 31, 2023. We were supposed to receive our two week treatment on June 14, 2023. Pest control rang our Ring doorbell and talked to us, but never entered the apartment. Moreover, we received multiple emails, which I have attached, and a written notice on our door that our apartment was to receive treatment this past Wednesday (June 21, 2023). We never even SAW pest control on our Ring doorbell. That now marks TWO MORE treatments that we have missed. In total, we have missed at least seven treatments in our lease. We are more than willing to provide the video evidence of all these missed appointments. This has ultimately resulted in the destruction of our personal belongings and caused a great deal of emotional distress. I do realize the previous attachment I provided with the estimated cost incurred to buy treatment products ourselves and replace our damaged belongings was incomplete and missing a page, so I have attached an updated copy. A rent concession is the least that can be done to make up for the negligence of this property. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has repeatedly caused undue stress and trauma to my household by twice taping Leasing Renewal Paperwork to our front door which was intended for other residents. They have exposed the personally identifying information of other clients by doing this, and we are very concerned that our personal identifying information is not safe with this company. We view the repeated attempts to obtain leasing paperwork from our location to be stressful and trigger unhealthy responses in my spouse who suffers from a psychiatric disability. When we complain or seek accountability for the management problems, this business does nothing to resolve the issue for clients. We have copies of our complaints made to the business as well as the paperwork we have received. We are demanding one month's rent and a review of management practices as compensation for the stress we have endured.

  Business Response

  Date: 01/23/2023

  Hello Ms. *******************************:

  I apologize that you have received non relatable renewal offer letters to your door at ************ apartments in **********, **. I assure you we will reiterate the need for accuracy when placing notices out for renewal to ensure you aren't receiving something that is not designated for you.

  I do see you have a lease in effect until 6/13/2023. We do begin placing renewal letter at resident doors up to 120 days prior to the renewal. If you are requesting us to not deliver them to your door, we are happy to send them electronically. Please let the office know your preferred method of delivery.

  We do not agree the mistakes made by the on site team was purposeful, therefore we do not agree to concessions of monthly rent. 

   

  Thank you

   

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18868734
  
  I am rejecting this response because: This business repeatedly makes similar unprofessional mistakes and has troubled our home with their mistakes on multiple occasions. This business needs to be held accountable for the negligence they enact with regard to client personal identifying information. Additionally, as the on site management of this business is inept, the overbite company should be the ones to ensure that my lease renewal paperwork and any other paperwork deemed necessary to submit to me as a resident is delivered in a secure, electronic fashion or through the mail. This company has a history of shirking responsibility for the mistakes of their one site management and that is why complaints have also been filed with their state regulatory agencies regarding this matter. Their response to this complaint as filed with the BBB is dismissive and noncommittal, yet they bear the burden to manage their clients' personally identifying information properly. Any response other than an admission of the problem, a formal apology and one month's rent will be unacceptable.
  
  Sincerely,
  
  **************************************

  Business Response

  Date: 01/27/2023

  Hello 

   

  Once again we are sorry you received something that was not related to your apartment. Mistakes can happen and we do have measures in place to avoid this from reoccurring.

  We do not agree this warrants a concession of rent. We do hope you accept our apology and will continue to strive to make improvement in our processes with the on site teams. 

  Thank you

   

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in to the *********************************** in August of 2020, paid a $500 security deposit, and lived there for two years. During that time, the property changed management several times but always managed to properly take care of billing. When Allegiant-****** began managing the building, the online rent payment system no longer functioned and I had to start hand-delivering checks. There was no system to inform me of how much I owed for sewage and water; the property manager told me to just write a check for the same amount as the prior month. When I left, I owed a prorated rent, and the office took a very long time to tell me how much it was. I paid this final rent by check, which was late because of the delay in providing me with information on the amount owed, and Allegiant-****** deposited it weeks later. During this time, they seemed to have thought I did not pay my final rent and only returned $6 of my $500 deposit to me two days after they cashed my final rent check. I went into the office at least four times to get this sorted out, and every time they said to wait a few more weeks for another check to be delivered to me because of the error. It has been nearly four months since I moved out and Allegiant-****** has not returned my $500 deposit. I am not rich and need that money. I'm a teacher who can barely afford my apartment, do I am begging for the tenth time to please return my $500 deposit that the company is unfairly earning money off of instead of me.

  Business Response

  Date: 12/12/2022

  Hello ************

   

  As per previous communication it appears your payment made for July's rent was submitted to prior ownership, Kettler Management. We have been in contact with them and they have remitted your payment to us. A check for your refund was submitted to your address on file.

   

  Thank you

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18467138
  
  I am rejecting this response because:

   

   

  Thank you for following up. I have been communicating with the company back and forth. The last I heard was that they sent a check to me. I will respond again if/when I receive it.

   

  Take care,

  *******************

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disappointed in the experience that I have endured with *************************** located in ******, **. I am originally from out-of-state and have been living with my mother since May 2022. I was ecstatic when I received an email that my application was approved on 8/31/22. *********************** ******************** Manager) was the first rep to contact me to confirm I was moving into apartment 208 on 10/14. I find out on 10/12 that apt 208 has been leased to another tenant without notifying me. I decided to go to the office on 10/12 and spoke with *****, she received permission from the manager to keep the amount I was quoted and changed the apartment to 410 with the same move-in date of 10/14. She informed me that I'd tour the apartment first and then sign the lease in person. We both signed the welcome home letter dated 10/12. 10/14 I took off work without pay and so did my little sister. We arrived at summer chase at the time expected around 11:45 am. A woman was sitting at the desk confused as to why we were in the office and why I was moving in. Come to find out the complex was sold to BH management on 10/13. ***** and any other staff did not call and notify me of this. The manager *** or ************* was baffled about what I was telling her. She informed me I could not move in on 10/14. She informed me that she would waive the move-in fee and take something off the rent. This whole ordeal has inconvenienced me financially and with my job. The new manager tells me she is supposed to create a lease for me but has yet to inform me of the date and now I am just waiting. This situation is wrong on so many levels and I need someone to make this right, as it is not my fault your staff does not community. I also set up my ************* account starting on 10/14 and brought Money orders for $527.00

  Business Response

  Date: 05/12/2023

  Her apartment was ready for move in, file was complete, placed on the managers desk, and ready for the new ownership to move her in the following day. Unfortuntely we have no control over the new ownerships actions. The new company did let me know that they were able to move in her on 10/17 and waived the prorated rent that she owed for October as well as giving her a bottle of wine for compensation.