Complaints

This profile includes complaints for Allegiant-Carter Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allegiant-Carter Management, LLC

  PO Box 320512 Tampa, FL 33679-2512

• 

  Allegiant-Carter Management, LLC

  12395 Midsummer Ln Woodbridge, VA 22192

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son has been a tenant at ********* at ********************* for over 2 years. Shortly after moving in he was starting to have health issues. We did not realize it was due to the apt until after he had surgery. After surgery we rented a place for 3 weeks and he was feeling great! Once he returned back to the apt his symptoms immediately came back. I went to the *** to see what was going on.***********, neighboring doors /building has mold, rust, condensation issues. Apt has water damage on the ceiling. . A dishwasher which builds up filth and dirt and cant not be used also door is broken. Visible mold outside the back bedroom on the balcony. Rust & mold on the front door (which was later painted over) but not remediated already showing through paint. We gave them 7 day notice to remediate. Issues were not remediated. We told them our intent to cancel our agreement and they have rejected that. I just want out of the lease as it's not a safe environment for my son to live. I even said I would pay 1 month. They do not want to fix or provide a save place. I am considering a lawsuit against them.

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  Please close out its been settled

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident of ************ Apartments managed by Allegiant-****** Management LLC for more than 3 years. My car was unjustly towed yesterday due to a leasing office error that has not been corrected since Ive lived here. There is a parking space that has been improperly marked FOREVER, which is an open parking space. Leasing staff has changed SO **** times and I have been told that the space was improperly marked as there is another space with the same number. The space Im referring to has faded numbers and everyone who needs an open parking space will park there. But today Im told there is nothing the community manager can do because I dont have a reserved parking pass placard which I do not need for that spot. The leasing office has never corrected this error but today I am being penalized for it and being charged ****** to get my car back. There is also a car in that space now with the same open parking decal I have and no reserve placard. Its unfair and criminal if you ask me. Why am I being charged for something that the leasing community never corrected, but Im being held to a standard they are not. There are 2 parking space # ***. And that should not be. The leasing office need to remove the number from the faded number space I have parked in ( which is a duplicate and improperly marked) and refund my money. And if it now a so called reserved space, it must be reserved for anybody because everybody PARKS THERE!

  Business Response

  Date: 05/20/2025

  Good morning,

  This resident brought this complaint to our attention, and was given the response below.  Because we have not waived or credited towing fees for similar situations, we cannot treat this resident differently.  Please let us know if you have any questions.

  "Dear *****,
  
  
  
  Unfortunately, we are unable to proceed with the work today due to current weather conditions. The paint requires 2448 hours to dry properly, and the forecast is predicting additional rain tomorrow. We will complete the work as soon as conditions allow.
  
  
  
  Regarding parking, please be aware that occupying a reserved space without the appropriate permit may result in your vehicle being towed. The towing company enforces our parking regulations and independently determines which vehicles to tow each night. If this had been an office-initiated request, a 48-hour notice would have been issued prior to any towing action.
  
  
  
  Please understand that several residents in similar circumstances have also been towed. In accordance with fair housing regulations, we must apply our policies consistently and cannot make exceptions.
  
  
  
  I understand this may not be the outcome you were hoping for, but we are adhering to our established procedures.
  
  
  
  Thank you for your understanding, and I hope you have a great day.
  
  
  
  Best Regards,
  
  ****** ******
  
  Senior Community Manager"

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my lease for the fifth year. I signed my lease on November 22, 2024 and the property manager signed the lease on November 25, 2024. The lease included a Pet Addendum, as all my previous leases did. My cat was listed and approved on this Pet Addendum of the lease.On January 31, 2025, I received an email from the apartment property stating there was a new requirement for all tenants to sign up with a third-party databroker called ****************. Additionally, this email stated that pet owners at the property were required to pay the Petscreening annual fee. Finally, the email stated this matter must be done within two weeks of signing a lease. I called the management office to state I was uncomfortable providing personal information to a databroker, and that I would have to consider this before signing my next lease renewal. I was then told that this requirement was retro-active. I asked how that was legal, as the requirement to pay a third party was not in my current lease. Today, February 21, 2025, I got an email from the apartment office providing some basic details about opting-out of promotional offers from ****************, and that I would have 48 hours to comply with the requirement. I don't believe these requirements (violating my privacy to a databroker and paying additional money not stipulated in my lease) to be a material breach of the lease and acting in bad faith. I am completing the **************** requirement UNDER DURESS, and am seeking an adequate lowering of my rent bill as compensation for the violation of the lease.

  Business Response

  Date: 02/24/2025

  Good afternoon,

  Mr. ********* is correct regarding the incorrect assessment of this fee.  One of our team members misinformed Mr. ********** and did not realize that his lease was already signed and executed before the PetScreening process was initiated.  He will not be charged any fees, and if he has come out of pocket for the nominal annual fee, we will ensure it is credited back to him on his account.  This was an honest mistake that will be corrected.

  Mr. ********** we sincerely apologize for the inconvenience, and we appreciate you bringing this to our attention.  I believe a member of our team has already communicated the next steps to you, but if not, we will have our onsite community manager reach out to you.

  Warmest regards,

  Retreat at the Park Management Team

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had an employee at Retreat at the Park perform a hard credit check WITHOUT MY PERMISSION. Damaged my credit 30 points. They did NOT have my permission to do so.

  Business Response

  Date: 02/04/2025

  Good afternoon,

  ******** signed our company statement of rental policy before submitting her online application on 1/30/25. The statement of rental policy with her signature (attached) clearly states "I hereby consent and allow the Landlord, through its designated agent and employees, to obtain and verify my credit information and a criminal background search for the purpose of determining whether or not to lease an apartment to me. I also understand that should I lease an apartment, the Landlord and its agents, shall have a continuing right to review my credit information, criminal background, rental application, payment history, and occupancy history for account review purposes and for improving application method."

  Please do not hesitate to reach out if any further information is needed. 

  Sincerely,

  ***** Bacon 

   

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22898279
  
  I am rejecting this response because:
  
  NC law states that you have to inform someone when you perform a hard credit check. I was not informed. The office staff lied and said my information would not be used until AFTER my appointment and choosing an apartment. They performed this 3 days BEFORE I chose an apartment and before my appointment, which was cancelled. They will withdraw this from my credit report and correct my credit or I will proceed with filing in court. Very dirty business practices.
  Sincerely,
  
  ******** *****

  Business Response

  Date: 02/05/2025

  I've attached a screenshot of the authorization you provided.  Respectfully, this authorization is pretty clear.  *************** initiated the process by applying online AND authorizing the pulling of her credit history, and considering she confirmed that she understood that the application fees were non-refundable, we've handled this situation correctly.

  Furthermore, Ms. ***** visited the community on January 29th and applied on January 30th, so her further assertions that we pulled credit history prior to her visit is inaccurate, at best.

  No adjustments are necessary or appropriate at this time.

  -Retreat at the Park Management

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22898279
  
  I am rejecting this response because:

  Which was I there? The 28 or 29 since you don't know. Your company ran a hard credit check without my knowledge or approval. Your employee ******* assured me that my information would NOT be used until after I chose an apartment and also had the appointment that YOUR company cancelled on Tuesday 2/4/25. You are an unethical company, I will proceed with charges if my credit is not corrected, and I already left several business reviews online. You are unethical, as are your employees. Very dishonest business practices. 
  
  
  
  ******** *****

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an ongoing issue with water leakage from my bedroom ceiling caused by melting snow. Your maintenance team has visited my apartment several times and informed me that repairs cannot be made until the snow melts, which may take several months. This situation has created significant inconvenience to me and raises concerns about potential ceiling damage, mold growth, and it is causing me significant respiratory health issues.Section 32 of our lease agreement outlines your responsibility to maintain the premises and address repairs affecting habitability. Given that this issue is not being immediately resolved with no signs in sight that will be resolved any time soon and continues to impact my living conditions, I am formally requesting the following:A rent credit for January, February and until the issue is fully resolved.If the unit becomes uninhabitable, temporary housing in a hotel or relocation to another apartment at your cost, within the community.Immediate mitigation measures such as dehumidifiers, mold prevention and testing for mold, and temporary tarps to minimize damage and health risks, since none of these have been provided to ***** calls for help to the general manager of the property and engineering have been disregarded, which is a shame. Ive been told that they cannot do anything to help my situation. I am confident that we can work together to resolve this issue fairly. Please respond to this request by 01/31/2025 to confirm the proposed course of action.Thank you for your attention to this matter. I look forward to your prompt response. You can reach me at ************ or this email should you need additional details.Thank you for understanding. Sincerely,***** *********

  Business Response

  Date: 01/31/2025

  Mr. *********,

  We appreciate your feedback.  As you're aware, we've already had two contractors come by to look at this issue.  One contractor was a roofer, and the other was a GC that identified a point of water intrusion associated with the siding. The roof inspection that was completed helped determine that the leak is not associated with the roof.

  We are happy to discuss additional details with you, and we invite you to reach out to the onsite Community Manager to discuss those details.  Any questions regarding rental credit/abatement should be directed to our onsite team, as well.

  As with all concerns, we will continue to address things appropriately and swiftly.

  Thank you,

  Residences at ********************* Management

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22878596
  
  I am rejecting this response because: Dear Better Business Bureau,
  I am writing to formally reject the response provided by Allegion ****** Apartments regarding my complaint about the persistent water leak and improper maintenance in my apartment.
  Summary of Events:
  Initial Water Leak Issue:
  I reported a significant water leak from my ceiling caused by melting snow. Despite multiple maintenance visits, I was informed that repairs could not be completed until the snow melted.
  Inadequate Response to Rent Credit Request:
  I requested a rent credit of $4,400 to account for the prolonged disruption and diminished living conditions. Allegion ****** Apartments rejected this request, citing the issue as weather-related and "beyond their control."
  Temporary Measures and Patching:
  Contractors were eventually sent to address the issue, but their solution was to patch and paint the drywall, ignoring proper mold remediation guidelines. This approach fails to address potential health hazards from lingering moisture and mold growth, which require thorough inspection, drying, and specialized remediation.
  Failure to Follow Mold Safety Protocols:
  The work performed by the contractors did not include any certified mold inspection or safe remediation steps, as recommended by *** and industry guidelines. This leaves me and my household at continued risk of exposure to mold.
  Why I Reject Their Response:
  Lack of Proper Remediation:
  Patching and painting are cosmetic fixes that do not resolve the root problem or ensure my apartment is safe for occupancy.
  Neglecting Tenant Health Concerns:
  The property management's decision to proceed without certified mold remediation shows a disregard for tenant health and safety.
  Unreasonable Denial of Rent Credit:
  My request for a rent credit was fair and justified given the prolonged inconvenience, the potential health risks, and the failure to address the problem adequately.
  Resolution Sought:
  I request the following to resolve this matter:
  A rent credit of $4,400 or a mutually agreed-upon financial adjustment for the diminished living conditions.
  Immediate inspection by a certified mold remediation professional and a written report confirming that the area is safe and free from mold.
  Proper remediation, if needed, in line with EPA guidelines for mold management.
  I respectfully urge the BBB to continue facilitating this matter until Allegion ****** Apartments fulfills their responsibility to provide a safe, habitable living environment.
  Thank you for your assistance.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 02/04/2025

  As stated previously, we are happy to discuss details with Mr. ********* individually, however, we do not discuss specific/unique lease details in public forums.  The demand for rent abatement can be addressed privately as well, however, but I'm happy to state here that the apartment home is not uninhabitable.  A member of our team will again reach out to you directly, Mr. ********** since you are claiming you are having a hard time getting answers/resolution.  

  Our official response remains the same, and Mr. *********** rejection of the response does not in any way change the details. We've sent members of our onsite team to the resident's apartment.  We've sent to contractors to theapartment home. We've identified the cause of the leak and are working on repairs. Unfortunately, Mr. *********** characterization of the situation and surrounding details is inaccurate.

  A member of our team will reach out to you directly, Mr. **********

  Thank you,

  Residences at Congressional Management Team

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22878596
  
  I am rejecting this response because:
  Dear Residences at Congressional Management Team,
  I am writing in response to your recent message regarding my ongoing complaint about the water leak in my apartment and your claim that my characterization of the situation is inaccurate. While I appreciate your attempts to engage contractors, your approach remains insufficient to resolve the issue effectively and responsibly.
  Key Issues:
  Long-Term Leak History:
  The work order history clearly shows that this leak has been ongoing for months without a permanent resolution. Merely patching and painting drywall does not address the root cause or prevent future damage.
  Failure to Follow Mold Remediation Guidelines:
  The maintenance approach taken thus far lacks adherence to industry-standard mold remediation practices. Patching over water-damaged areas without certified mold inspection and remediation poses serious health risks. This is not a solutionit's a cosmetic cover-up.
  Lack of Communication from Property Leadership:
  Despite my attempts to contact the property General Manager, I have not received a single response. Instead, I was redirected to a regional manager. This avoidance by property leadership underscores a concerning lack of accountability.
  Resolution Needed:
  To resolve this issue fairly and responsibly, I request:
  A professional assessment and remediation process must be conducted to ensure the affected area is safe and free from mold.
  Acknowledgment of Responsibility:
  Denying responsibility while dismissing my concerns is unacceptable. The prolonged water leak and inadequate maintenance clearly fall within your duty as the property manager to provide habitable living conditions.
  Compensation:
  I maintain my request for $4,400 in rent abatement, which fairly reflects the prolonged disruption to my living conditions.
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from ********************* about money owed to my last apartment complex managed by Allegiant-****** in the amount of $115.00. I inquired with Allegiant-****** and it was $57.00 actually owed from electricity after moving out. I reached out to ********************* and let them know that there was an error on amount and send me a new bill and also Allegiant-****** (Manager from ****** Apartments told me that they will correct the amount and notify ********************* but Instead it showed on my credit report today as still owing $115.00 and never received the bill for $57.00. Now my credit scored decreases 26 points for this reason.

  Business Response

  Date: 01/24/2025

  Allegiant ****** has reached out to Data IQ and requested them to update the account for Andres ********. The account with Data IQ now reflects as paid with no money due. Mr. ******** has been notified as well. 

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/12/24 a man came into my apartment unannounced, the man was visibly stumbling coming up and down the stairs to my apartment and holding on to the wall to going up and down.He came back 3 times times, twice earlier in the day inside my home and once in the evening to put a paper on my door still visibly stumbling. Later that night I cut my tv on and the screen was black& not working with a spot as if it had been hit. I called the leasing office on 12/13/24 asking who the man was who entered my home I spoke to *********** who had no empathy for my situation but instead told me Mr. **** is new and just got out the hospital and that shes pretty sure he didnt touch my television. She did not ask any details or anything pertaining to my issue and said she would let ******* know. ******* then proceed to call me about 10 mins later stating I would be getting a 7-day notice and hung up in my face. As I did not understand what the 7-day notice meant she did not elaborate and hung up in my face. Later that evening on 12/13/24 a letter was placed on my door at around 5:20pm a call was placed to the office and *********** said because I was rude I have to move out in 7 seven business days and to speak with ****. The letter states I have 7 business days to remedy the noncompliance issue, but I have been told by ******* that is not an option so why does the letter state that. I did not violate my lease and I am in no noncompliance. I have the call recording. No reconciliation for my broken TV or even questions asked about it. This is my third lease here, I have never been late on rent nor has the apartment had any issue with me at all for me to be told I have to move out right before Christmas is insane. I have a 1 year old daughter. I have had multiple issues with getting repairs done in my apartment, including leaking roofs with ***** stains, leaking water on my property and all. It takes a month or longer for someone to come out for a simple issue. I have videos of proof.

  Business Response

  Date: 12/19/2024

  This person is a current tenant, he had a maintenance issue on a outside storage door repaired on 12/12/24, he states our maintenance man (who is on light duty and just returned to work for quadruple bi pass) was stumbling drunk ( he was not its just healing from surgery) he stated our guy hit his TV, which we advised him to go to his renters insurance as our guy went through the home to the exterior only made repair and left to get a new k*** and came back to repair.  He is upset because after the repair was completed he called our office on 12/12/24 and spoke with ******* our front end person and called her a dumb a** and stated we were hiring drunks and all of us were dumbasses.  Instead of apologizing - I reached out to him the same day and asked what the issue was he kept Yelling and cussing and I advised at that time we would no longer communicate with him and we have a zero tolerance for mistreatment iof staff it is in our lease.  he received a 7 day notice to vacate.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/19/24. Maintenance came to my apartment when i wasn't home for a work order that I put in on August 22, 2024. I do not own a pet but was pet watching for my mom when maintenance finally decided to come. The dog was in the cage but maintenance stated that dog was at the door. He never went into the apartment. Work order did not get done and still hasn't. In the letter that was left on my door it said I could challenge this request of $714 but when I spoke with the assistant property manager she said I have to pay it regardless. The pet is no longer at the apartment. I told her to show me on the lease where it states I have to notify if I am pet watching but she could not find it. I would like to know if I am in the wrong before I am forced to pay $714 with a newborn and on maternity leave.

  Business Response

  Date: 09/27/2024

  RE: 22331386

  To Whom it May Concern,

  Our Animal Addendum states per section 9. Special Provisions: Max 2 pets per apt. All pets must be approved by management. A second pet may be added at a reduced pet fee of $250 and $15 per month. IF AN UNAUTHORIZED PET ISFOUND THE PET FEE AND MONTHLY PET RENTWILL BE DOUBLE THEAMOUNT CHARGED. BREEDRESTRICTIONS APPLY: Pit Bull Terriers; Rottweilers; Staffordshire Terriers; Chows; Presa Canario's; Dobermans; German *******; ****-Hybrids; Akitas, Caneloses; Bull Mastiff; Dobermans; Malamutes; Huskies; Dalmatians and Fila Brasileiros.

  It is very important to know when a pet is occupying a unit, as our teams enter for work orders, and their safety is important to us.  In order to stay consistent and stick with our lease and policy this tenant has been charged the applicable fees per their lease. This document was signed and agreed to by tenant.

  Please let me know if there is anything further needed from us.

   

  **** **********

  Senior Property Manager

   

   

   

   

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22331386
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the Astoria Apartments in ******, AL on 6/6/2024 and have not yet received my security deposit back. I called the leasing office on 6/28/24, 7/10/24, 7/18/24, and 7/31/24 to try and resolve this issue but have yet to hear any substantial information about when I will receive the deposits back. I also emailed the office on 8/2/24 and have not yet had a response. On 8/6/24 it will be 60 days since the end of my lease agreement. Under Alabama code 35-9A-201, if the landlord fails to mail a timely refund or accounting within the 60-day period, the landlord shall pay the tenant double the amount of the tenant's original deposit. I am hoping for a response from a representative of this apartment complex and information about when my deposit will be returned to me. If I am not refunded before the 60-day period from the end of my lease I hope that Astoria apartments will comply with Alabama law and return double the amount of my initial deposit.

  Business Response

  Date: 08/06/2024

  I hope this message finds you well. I am writing to address the matter concerning ************** deposit. Her move-out date was June 7, 2024. We apologize for any inconvenience caused.
  To ensure the deposit reaches her promptly, we have overnighted the check today. It's set to arrive by August 7, 2024. Thank you for your understanding and patience. Please let us know if there are any further issues or if you need additional information.

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at ****** from May 2023 to February of ***************************************************************************************** our lease promised a washer, dryer, and dishwasher. When we moved in there was none of that for MONTHS. They then claimed that they were within the terms of their contract because they were "trying to get us new machines". That was their story at least until the new manager came in and said that they had never actually even ordered our machines. From there, the pool and gate that are part of the property werenever repaired, the broken gate played a major role in a number of car break ins. In response to this crime spree that was a direct link to their incompetent managing of the property, they told the residents that they had some responsibility because they may have had valuable things in their cars which would encourage break ins. During our move-out we confirmed that we did not have any remaining balances on our ledger. however, before we were able to pay the remaining utilities they closed our portal and sent us directly to collections without notifying us. After taking weeks to get them to agree that we were never contacted, they agreed to contact the collections agency to have it removed from collections. come to nearly a month later and they never even once contacted the collections agency, even going so far as to move their position within the company and claiming that is was no longer their problem anymore and that we would need to attempt to recontact the property manager. They took so long to even notify us of this that the collections is now in the process of being reported. because of these issues, and the lasting and complicated issues that are involved with this credit report, I would like to negotiate the return of the buy out price of the contract, $3,100.00 for these lasting issues that I am now having to resolve myself and the emotional stress coming from them.

  Business Response

  Date: 05/23/2024

  The past resident owed a final utility bill that was not paid within 30 days of move out. The account was automitically handed over to our collection company to obtain payment. The past resident did make payment and his account is clear. 

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21685628
  
  I am rejecting this response because: while I am aware that there utilities due, I was prevent from ever paying them because ****** closed my account before I could pay it, denied there being a charge, falsely claimed I had been contacted of the debt before it was sent to collections, admitted it should have never been filed with collections, and then did nothing to resolve the account with collections leading to the debt being approved for reporting to credit agencies which forced my hand to pay anyway and still have the chance that this would be reported on my credit. 

  After having paid an exorbitant amount to leave the property after they failed to meet a number of their promises, to have been sent through all of this on top of it is just inconsiderate and I would seriously like to request some form of compensation in return for the time I had to spend to get to the bottom of the issue and time I spent on the phone getting insulted by the collections company. 

  
  Sincerely,
  
  *******************