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Business Profile

Online Retailer

Splash Foaming Cleaner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Splash Foaming Cleaner's headquarters and its corporate-owned locations. To view all corporate locations, see

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Splash Foaming Cleaner has 2 locations, listed below.

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    Customer Complaints Summary

    • 257 total complaints in the last 3 years.
    • 115 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order details Order date 4/4/2024 Order FS207850 Contact information ******************** Shipping address ************************************************************************************************************************************************************ ?*********** Shipping method Shipping4.95 Payment method $29.89 Billing address **************************************** ************************************************************************************************* ?*********** This product does not work as claimed. There are far better cleaners for way less money. I have contacted the company multiple times via email and telephone to no avail. Each email response is trying to sell me more products. I am requesting a full refund in the amount of $29.89. Regards, ********

      Business Response

      Date: 06/29/2024

      Hi there,


      Thanks for reaching out!

      We're really sorry to hear your dissatisfaction on your purchase, 

      As checked, the system indicated that we already have refunded you. Let us know if you have any other concerns. Were a small U.S. based company and we pride ourselves on our excellent customer service.

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently purchased Splashfoam after seeing ads numerous times on ******** Received it and proceeded to try. All points made in ads were easily proven wrong. No foam to the top. Still had to clean. Will be returning rest of product and from their site says I should get a complete refund minus shipping. And I have to pay for shipping. Hopefully it doesn't cost as much as the refund. Because then it would be pointless. Which is probably why they did it.

      Business Response

      Date: 04/26/2024

      Hi there!

      As checked, the system indicated that we already have refunded you. Let us know if you have any other concerns. Were a small U.S. based company and we pride ourselves on our excellent customer service.


    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Splash toilet bowl cleaner through an online advertisement. The ad claimed that the product cleaned the entire toilet bowl, and showed photos of the foam created by the powder. I used this product exactly as directed, and it did clean the lower part of the bowl that was under water, but there was NO FOAM whatsoever that covered the entire bowl (as advertised) so the top part of the bowl was not affected at all. I've sent emails to the company but have not received any response. I can't remember exactly what I paid, but I think it was a sale price of 5.00 per package, and I purchased 2 packages.

      Business Response

      Date: 04/26/2024

      Thanks for reaching out! We're so sorry to hear that you are not happy with the product! A non-foaming batch must have gotten through our quality assurance team or your water is too soft for proper foaming action.


      Were a small U.S. based company and we pride ourselves on our excellent customer service. To make things right, we are going to issue you a partial refund on your toilet cleaner. You should see it in your account within 24 hours to 10 business days depending on your bank.

    • Initial Complaint

      Date:04/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered toilet cleaner product. I used it per instructions and it had no effect. The website has a gaurantee stating if not satisfied a refund would be issued no questions asked. I have tried to contact the company both by email and by phone. Out side of a reply that they would send a RMA. No one has contacted me back. I am very disappointed in the product and even more so by their customer service. I am left with thinking this entire product and company is a SCAM.

      Business Response

      Date: 04/26/2024

      Thanks for reaching out! We're so sorry to hear that you are not happy with the product! A non-foaming batch must have gotten through our quality assurance team or your water is too soft for proper foaming action.


      Were a small U.S. based company and we pride ourselves on our excellent customer service. To make things right, we are going to issue you a refund on your toilet cleaner. You should see it in your account within 24 hours to 10 business days depending on your bank.

    • Initial Complaint

      Date:04/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I followed an advertisement trail to this company's website and put 2 packets of toilet bowl cleaner in my cart. Then as I tried to check out I was repeatedly asked to add more items to my order which I refused to do. This went on for so many screens that I finally decided not to complete the purchase. I closed the window before completing the transaction. I then received an email saying that my original order had been completed and that the product was on the way. I decided not to bother trying to cancel the transaction. When the product arrived I used it only to find that it was completely ineffective and falsely advertised. The toilet bowl cleaner is presented by the company as having a foaming property which will fill the toilet bowl and clean up under the rim. It does not foam at all and is no different and no better than any other liquid toilet bowl cleaner. I would never have purchased this product had I known how it actually performs. I don't want any other consumers to be duped by this charlatan company. Thank you.

      Business Response

      Date: 04/26/2024

      Thanks for reaching out! We're so sorry to hear that you are not happy with the product! A non-foaming batch must have gotten through our quality assurance team or your water is too soft for proper foaming action.


      Were a small U.S. based company and we pride ourselves on our excellent customer service. To make things right, we are going to issue you a refund on your toilet cleaner. You should see it in your account within 24 hours to 10 business days depending on your bank.

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 3 bags product was very clumpy never foamed rings and dirt still in toilet used last bag today and realized product was out of code by a year

      Business Response

      Date: 04/15/2024

      Hi there,

      Thanks for reaching out. It could be a couple of weeks before our newest batch of Foamy that we are sure foams is ready to be sent out, so unfortunately the best thing for us to do right now is issue refunds to anyone who got an imperfect order rather than risk sending another damaged product.

    • Initial Complaint

      Date:04/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 2nd ***** Cancelled Said get back to me Did not Ordered only Splash tablet free bottle Not order washing machine cleaner ***** spend No answer phone

      Business Response

      Date: 04/15/2024

      Hello ,


      Thank you for getting in touch with us regarding your desire to cancel your recent Splashfoam order. We understand that circumstances can change, and we're here to guide you through the next steps.


      We've reviewed your request and found that your order has already been shipped. While we're unable to cancel orders that are in transit, you still have options available under our return policy.


      To proceed with returning your order for a refund, we kindly ask you to refer to our detailed return policy on our website. This policy outlines the necessary steps to return your product once it arrives, including how to obtain a Return Merchandise Authorization (RMA) number, which is essential for processing your return.


      You can view the complete return policy here: **********************************************************************************


      Please note, our policy includes important information about the conditions for returns, the timeframe within which returns must be initiated, and any associated fees.


      Thank you for your understanding and cooperation. We appreciate your business and look forward to assisting you further.


      Customer Answer

      Date: 04/23/2024

       
      Complaint: 21552882

      I am rejecting this response because:

      Sincerely,

      *********************

       

      To Splash Business Send authorization Mathilda. All sent in original state.  From ***** Depp   

      Business Response

      Date: 04/26/2024

      Hi there, I've refunded your additional order for washing machine cleaner as requested. You should see the refund posted within 7-10 business days depending on your bank institution.

      Customer Answer

      Date: 04/29/2024

       
      Complaint: 21552882

      I am rejecting this response because:

      Sincerely,

      *********************

       

      I did more than my part. Sent back  .See what credit get. ******** has picture of unopened merchandise got.   Thank you so much BBB

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Now that I see all the complaints I don't know why I bother with this complaint. What a bunch of scammers! I too placed an order, told it was delivered, it wasn't & cannot get anyone to respond. This company needs to be out of business!

      Business Response

      Date: 04/15/2024

      Hi ,


      Thanks for reaching out! Your order has shipped and I've included the information so you can track it right to your door:


      Tracking Number: 420339039261290326148201831527

       

      Hope it helps!

    • Initial Complaint

      Date:04/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product doesnt work. It doesnt remove even soap scum from my shower walls. It advertises that it can remove almost every tough spot that no other product can. Bull ??. I tried to get a refund, but they said that it was over 30 days from the purchase date. Even though it took over 3 weeks to receive the product, they still wouldnt give me a refund. I was out of town when the so called 30 days ran out, so basically I had 2 days to use the product, and I was not able to use it in that time frame.

      Business Response

      Date: 04/15/2024

      Thank you for your feedback regarding your recent purchase of Splash Foaming Cleaner. We understand that you are not satisfied with the product and apologize for any inconvenience this may have caused.


      We value your honest opinion and will take your feedback into account to improve our products and services in the future. I've issued you a refund for your last order as requested.

    • Initial Complaint

      Date:04/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried splash, foam, product and toilet as directions said to do. Nothing happened. Called company and they told me to add white vinegar to the water to make it foam. This still did not work. Now they are having me pay for shipping back to them and charging me 50% of the bag that I opened. My question is, how do you test the product without opening a bag and finding out its a failure? Requested full refund but they told me they were going to charge me 50% for the bag that I opened. And I would have to pay for shipping back to them. To me this is a money maker. Very bad product.

      Business Response

      Date: 04/15/2024

      Hi ,


      Thanks for reaching out!


      As checked, the system indicated that we already have refunded you.

    Splash Foaming Cleaner is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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