Complaints

This profile includes complaints for Brandon Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brandon Hyundai

  9915 E Adamo Dr Tampa, FL 33619-2617

• 

  Brandon Hyundai

  3031 N Rocky Point Dr W STE 770 Tampa, FL 33607-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my car in for shaking and broken door handle. Was told I would have to pay for separate $ 150 engine diagnostics for each problem. They could not explain why I needed an engine diagnostic for a door handle or why one engine diagnostic was not enough. I declined and had it repaired somewhere else. Six months later the door handle broke again and I find out that it would have been covered under a Hyundai warranty but because it was repaired with an aftermarket part it is no longer covered. I spoke with Brandon Hyundai multiple times and they've taken the stance they can't help me because I took it repaired somewhere else originally. They have not acknowledging it was their actions and poor service that caused me to go somewhere else. They have also accused the other Hyundai dealership that told me my handle would have originally been covered of lying, but then admitted the handle was under warranty.

  Business Response

  Date: 03/21/2023

   

  ****, we're sorry we've disappointed you. From what we understand, you turned down our diagnosis and had a family member repair your door handle, which then broke once more. We have also offered you a discount on ************. We appreciate your feedback and will share it with our team. 

   

  Sincerely, ********, Customer Relations Specialist, ****************************
  
  

  Customer Answer

  Date: 03/21/2023

  
  Complaint: ********
  
  I am rejecting this response because: I turned down what I was told was an engine diagnostic for my door handle when no one could explain why an engine diagnostic was required. 
  An engine diagnostic would not have helped to fix my door handle and I was already paying for one engine diagnostic that day already. I only took my car somewhere else after Brandon Hyundai said they would not touch it with out me agreeing to pay for the unnecessary engine diagnostic. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday morning 03.04.23 my car was towed by AAA to Brandon Hyundai due to my car not being able to move, I was advised it wouldnt be looked at until Wednesday, which was okay, Wednesday gets here and no call so I get in contact with someone because I called and nothing has been done just alot of assumptions. Thursday gets here and Im texting **** for an update and he basically says my car is at there other location where the engines are being worked and he tells me he will have an update Thursday 03.09.23 no later than 12 okay cool. Thursday is here I hear nothing from **** so I text for an update, he has no update for me so I request to speak to a manager who advises me that my car is on the side of the rode and no one never advised me of that and now they are trying to have it towed to the other location. My question is why drive it and thats the reason it was towed to Hyundai in the first place. Also at the very beginning when AAA towed the vehicle I asked for a loaner, I then was advised Hyundai does not offer loaners but then I see on BBB page a loaner was presented to a client last month. I am highly upset I l have been unable to go to work or even take my daughter to school. So now I have to wait for an update on 03.10.23 and who knows if someone will call.

  Business Response

  Date: 03/09/2023

  We apologize for any frustration we've caused. Thank you for bringing this to our attention; we will follow up with our team right away and promise that if you send us an email, we will respond as soon as possible.

  Sincerely, ********, Customer Relations Specialist, ****************************
  
  

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After going nearly 2 weeks without a car on a repair I was told should take about 3 days I was never offered a loaner car. Then we get the car back and a day and half later the engine light comes on and we have to take it back in. That was on or around Jan 26th. So turns out we need a new engine, no surprise there as Hyundai knowingly put faulty engine in their vehicles. So they say they will get us a loaner on Tues the 31st. Well here we are going on 8 days later and no car AND NO CONTACT. I cannot get the rental manager on the line or the service manager for 8 days now. The service manager was supposed to call back after 3:30pm today as he was in a meeting and they would pass the message that I needed to talk to him. I call back at 6:30 and guess what? Service is closed. My "service" manager *** has not called me since the car came back in for repair. the receptionist is the only person I'm allowed to talk to. So finally the receptionist says I can have a 10:00 pick for the car Feb 8th. I work as a teacher so that isn't possible. So I ask if I can make it at 7:00am since the service department opens at 7:00. That is what the service manager was supposed to tell me. whether or not I could pick up the car. NO COMMUNICATION AGAIN FROM THE MANAGER NO LESS!

  Business Response

  Date: 02/08/2023

  Hello, ***** --

   

  We're very sorry for any lapse in communication on our end and can understand your frustration. We will pass your message along to our team immediately and promise that if you send us an email, we will respond as soon as possible. 

   

  Sincerely, ********, Customer Relations Specialist, ****************************
  
  

• Initial Complaint

  Date:12/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Brandon Hyundai ************************************************* On 12/02/2022 I signed retail installment contract/auto loan agreement to purchase a certified preowned (CPO) car, and I paid $5k partial deposit to Brandon Hyundai. I received a credit card receipt but no invoice also I received my vehicle registration at this time. When I got home I checked my email for a copy of my invoice and contract there was none. Over the weekend, I emailed/called asking for a copy of contract. Eventually, on Monday 5th , I presented myself to Brandon Hyundai requesting my car and a copy of contract. I was informed they dont email contracts, that my credit card receipt should suffice and that they would not give a copy until I finish my downpayment and the car was ready for delivery. Note: This same day (Monday 5th) was the agreed upon delivery date. On Tues 6th I wired the remainder of my downpayment totallying $15k. They said the vehicle was still being worked for minor cosmetics; and then later that night they called to tell me that the mechanic was fired and that car would be ready Wednesday 7th (today!) As of this writing 20:43 on 12/07/2022 I was neither given, emailed, mailed a copy of the contract, nor have I received delivery of the motor vehicle from Brandon Hyundai. Further, when I looked up the vehicle vin# on the Hyundai CPO websitethe vehicle was not listed.this means although it is being advertised as certifiedit is NOT. I complained and let the sales representative, his supervisor and the finance manager that this egregious, unfair and deceptive and is aggravated by the fact that Im a military servicemember (vet). I was not given a single piece of paper showing any account/order/tracking number except for my credit card receipt and the ******* vehicle registration for vin# *****************...this is unconscionable

  Business Response

  Date: 12/08/2022

  Hello, **** --

  We're very sorry for any frustration we've caused you. We will reach out to our team right away with regards to getting the information that you need. Thank you for bringing this to our attention and for providing these details. We promise that if you send us an email, we will respond as soon as possible as well. 

  Sincerely, ********, Customer Relations Specialist, ****************************

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18536557
  
  I am rejecting this response because:

  I spoke with GM, "***" today Dec. 9th (approx 11:15)...

  1.) He has not sent me my contract or proper receipt for my downpayment....he holds that except for not calling me in a timely manner his org has done nothing unfair/dishonest/ illegal

  2.) He does not want to show me proof, ( e.g. v601 inspection check sheet) that the vehicle is pre-certified at the time he accepted my downpayments

  3.) "He did not seem to know or care that unfair practices against military servicemembers have special legal repercussions

  4.) He did not speak to my 1st bullet in my desired outcomes: "bumper-to-bumper...

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/09/2022

  The terms to which the customer singed are the only terms we will meet. We will be more than happy to provide the documentation regarding the *** inspection.

   As for seeing the vehicle as a *** in the customers name, that does not take affect for any customer until the unit is delivered (customer takes possession) and takes ***** hours to populate once the car is reported sold after delivery. 

  We will not be offering an extended warranty, just the terms we agreed to that the customer has already signed.
  

  For proof of down payment for the use of a credit card that has already been sent. If he does not agree to purchase the vehicle at the terms he already signed, it is best for both parties to move on from this transaction,

  and we will provide a full refund. 

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18536557
  
  I am rejecting this response because:

  The practice of not providing a copy of contract on demand, nor a proper receipt as required by ******* law, and doing unrequested/agreed-upon work leading to delaying delivery of car.. are unfair & deceptive practices 
  The impact on me the customer is wasting my time, an unneeded soft-hit for credit check and inconvenience 
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  been calling brandon hyundai since October 23 to make a warranty claim on my jeep wrangler 2015 that i bought last december from brandon hyundai, they told me nobody in the financial department was available at the moment so they told me they was going to call me back, never called i called the 26 (saturday) they still didnt have nobody available to talk about the warranty claim so they told me they were going to call me back, today is November 9 and they still haven't call me back i had to ay out my pocket to fix a oil cooler leak which is covered by the drivetrain warranty they sold me for over $3k i paid over $1k to repair it from my own pocket, ieep have ****** everything stock and the oil cooler went bad, i did my research and my mechanic told me everything that haves to do with oil from the engine it should be covered by the warranty, but of course these people are so quick to take your money but when they need to fix something they ignore you and avoid you, i either get a refund on the warranty i bought or i need the money spent to repair since they never reached out to me if not i will be hiring a lawyer and make a lawsuit against BRANDON Hyundai

  Business Response

  Date: 11/10/2022

  Hello, **** --

   

  We apologize for any frustration we've caused you and are sorry for any lack of follow up on our end. We're forwarding your comments to our team right away and promise that if you send us an email, we will respond as soon as possible. 

   

  Sincerely, ********, Customer Relations Specialist, ****************************
  
  

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/21/22 I had my vehicle towed to Hyundai of Brandon because it is apart of a recall affecting the engine. I was told that it may take up to four months for the repairs to be complete due to manufacturer delays on parts. Once I dropped my car off, I was told that the dealership no longer has any loaner cars and made no attempts for a resolution. I work two jobs and I cannot afford to uber every day, the costs of daily rental fees or not being able to because I am the sole provider for my household. I explained this and asked again if there was anything that they could do to assist me in anyway still no resolution.

  Business Response

  Date: 10/26/2022

  Hello, Khalil -- 

   

  We can understand your frustration and we apologize if we haven't been able to meet all of your needs. We have forwarded your comments to our team to look into this further. Please send us an email if we can go over this issue with you directly. 

   

   

  Sincerely, ********, Customer Relations Specialist, ****************************

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son *********************** had his Hyundai Veloster Turbo towed into the service area on July 22 with engine problems. The service department didnt give us the option for a loaner or a rental when we came in the next day to check out what was going on with the car. My son had to pay for a rental out of his own pocket! We have been given the runs around for 2 months and still dont have the car! The dealership refused to give me the service managers name when I asked for it. They keep sending us to ******* who is the service person who is giving us the runaround!!. We are incredibly frustrated because when we call we are continually told the car will be ready at the end of the week. I take time off work to go get the car with my son and its not ready and theyre waiting on some new random part that I have been able to actually find in a local auto parts store , but we are told they cant get the part. They want to charge us for repairs that are caused because the under warranty part that failed made the car now need. This is a scam they are pulling on a female and her son. Please help.

  Business Response

  Date: 10/10/2022

  Hi, ***** -- 

  We can understand your frustration and we apologize for any lapse in communication on our part. We will reach out to our service department and we promise that if you send us an email, we will respond as soon as possible. 

  Sincerely, ********, Customer Relations Specialist, ****************************
  
  

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had ****** swapped due to dure warranty from from hyundai.During engine swap I went without a rental for about 3 weeks. And went without my car for longer about 2 months. Week after getting car backshows high temperature alarm. At 6pm during a weekday Drive straight to dealship and they can't help because service and rental department is closed. Meanwhile there are managers and other supervisor working in the open dealership. Had to leave my car and pay for an uber home. Got a rental the next day no car for 3 days this time.Car runs fine for a a few months throw high temp alarm again. I bring it in to dealer they say nothing is wrong. Drive again for another week alarm is constantly on. Fight for 1.5 weeks for another rental.Hyundai cooperate tries to state hig temp alarm isn't covered under warranty or won't swap the engine. When my vehicle didn't have this issue until they swapped the engine. And didn't complete the repair correctly the 1st time

  Business Response

  Date: 10/03/2022

  Hi, ******** --

  We're very sorry for any frustration we've caused you. We appreciate your detailed comments and have sent them to our service team right away. Please send us an email if there's anything more you feel we should know or if we can address these concerns with you regarding your engine directly with you. 

  Sincerely, ********, Customer Relations Specialist, ****************************

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18018877
  
  I am rejecting this response because:

   

  i have already spoken with the service  manager  at Brandon Hyundai , who cannot help me. I would like my issue escalated  to someone  who can help or effect appropriate  change in the situation.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/04/2022

  Unfortunately there is nothing we can do regarding Hyundai approving this via a warranty claim. The miles are too far apart for us to to complete under warranty. 

  The customer is more than welcome to bring this up with corporate warranty, and see if they are willing to cover this. being they will not for us.

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18018877
  
  I am rejecting this response because:

   

  If the dealership cannot  get hyundai  to cover the warranty. What can the dealership do in regards to repair cost. We both agree  that the engine is too new to be suffering from these issues. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership charged me for services that never fixed the car problem. I've been dealing with the issue since March. I am actually at the dealership again with the same problem (check engine light), and now wanted to charge me more money to "fix" the problem. The check engine light came on after they had to change the engine due to a recall. Please help, I am being gauged.

  Business Response

  Date: 09/08/2022

  For last visit there was a code regarding the purge valve on 8/26, we covered that item. The customer did not pay for the repair only for the oil change. 

  Not sure what his complaint is, but our team took care of the 200 fix complimentary on the 26th. 

  When we replaced his engine in Feb., we used the original coils in original engine. After he took delivery, a check engine light did come on regarding a coil. He paid for one, we covered the other two. 

  We have covered his bills for every concern he has had. 

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17895793
  
  I am rejecting this response because: the information provided by the business is not even correct. The car when in without a check engine light and has one ever since his team that were fired worked on it.

  everyone was fired. To include the number 1 and 2 of the service department. 
  

  I am requesting my money for the injector and canister they broke after they replaced the engine. 
  

  The service manager is also very deceptive in his response. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 28th I paid to have my AC fixed. Once I received my car back, it worked for one day and then stopped. I go back to the dealership and they tell me it's a s**** loose and it's fixed. I return again since the issue is not fixed. I'm then giving an estimate for $2700 stating they found new issues. I was told my car is old and Hyundai cars don't last. I reached out to corporate office. They did a price adjustment down to $1700. I was also pressured into applying for a credit card since they found new issues. I agree to the service. I just got my car back and AC working on 7/29/22. It was working great. Then I go out a few hours later, and my electrical system is completely messed up. I was driving at nighy and the headlights would not come on. It was the scariest experience. I could've been arrested or hit someone. I have to take the car back again on 7/30/22. I was given a loaner until the issue was fixed. I received the car back 8/8/22. Now, the check engine light is on. I can never ve 100%confident that they didn't mess up my car. It's completely paid off. These last two months have been the worst experience I've ever had with a business. It's caused me to have panic attacks, miss work, and leave my home on bed rest.I have not received a response from the owner about working out a resolution. Every bit of communication has been initiated on my end. I've spent $3400 on services alone and still not garaunteed that my car is functioning as normal.I reached out to the corporate email about the dealership not responding to me or hanging up on me when trying to schedule the service with the price adjustment. I was told there's nothing they can do since it's privately owned. I've also worked with 4 different managers on this same issue. There is very poor communication and everyone lies. The business has been unprofessional in all aspects. I'm currently waiting for another loaner and have not heard from anyone after they had me sign the agreement.

  Business Response

  Date: 08/02/2023

  She was here 5 times for different issues. Her vehicle had different issues due to the age of the vehicle (2013). None of the repairs had nothing to do with one another, with the exception of her A/C unit. They tried to save her money with A/C, but ultimately the had to replace her unit.