Business Profile

New Car Dealers

Brandon Hyundai

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Complaints

This profile includes complaints for Brandon Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

43 total complaints in the last 3 years.
15 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I took my truck in for A/C repairs, and was told I had oil leak , they fixed it a week later my engine seized up. I checked oil bone dry. They sayed it was my fault cause I didnt get regular oil changes, but I had a 5 qt jug in my truck. I kept oil in. They denied fixing my engine, this is bad business, I have 3 Hyundais parked in my yard. Im a loyal customer. Please help me. The tech never checked the oil after he fixed it.
Business Response
Date: 05/29/2025
Dear Better Business Bureau,

Thank you for bringing ******************* concerns to our attention. We have thoroughly reviewed the case regarding his recent vehicle service at Brandon Hyundai.

After a comprehensive review, including inspection and consultation with the warranty provider, we found that the vehicle had sufficient oil and was deemed ineligible for warranty repairs due to neglectful maintenance. Specifically,the warranty companys standard procedure involves removing the valve cover for inspection, which revealed significant sludge buildup. This accumulation is typically indicative of insufficient maintenance, particularly a lack of regular oil changes.

Furthermore, Mr. ******** has not provided any service records to substantiate that routine maintenance, such as oil changes, had been performed on his vehicle. Without documentation of proper maintenance, the warranty provider has rightly declined to cover the repair costs.

We understand Mr. ********* frustration and appreciate his loyalty to Hyundai.However, we must adhere to warranty policies and standards to ensure fair and consistent treatment for all customers. If Mr. ******** would like to see further evidence such as pictures or video documentation these are available at his request.

Please let us know if further information is needed.
Initial Complaint
Date:05/20/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 29, 2025 I took my car to be serviced due to engine light coming on. I provided a coupon for a 24 multipoint inspection. I was informed that I needed drive belt,spark plugs,oil pan, transmission, brake,coolant flush. I told the advisor to do the drive belt, oil pan,spark plugs. However they flushed my transmission when I asked them not to. On 04/17/25 I took my car back due to a noise sound under the hood. They diagnosed the car and stated I needed a brake system which would cost ******* in parts including tax and another ******* for labor which total ******* plus tax. In this quote I am being taxed twice on the parts. I spoke with the on duty manager that day and of course he was agreeable because he going by what the advisor said. They printed out the multipoint inspection on 04/17/25 which I never received or even had a discussion about on 03/29/25. This report indicated I needed ************ brakes but nothing about calibers,rotors but they telling me I needed all that. I decided I was not doing that because it just sounded like they were scamming me as a woman because earlier they wanted to do a brake flush never mentioned anything about needing brakes.I took my car elsewhere and all I needed was front brake pads and ********** It seems as if my car is running rough sluggish & nervous since my spark plugs had been change. It was running just fine until that certified mess up got under my hood. I took my car in today 05/20/25 because I am not agreeing with the way my car is running. My advisor did not show up until I requested someone else because he was busy and I am not important The gentleman that assisted I advised my concerns he went to the tech but he was too busy to check my car.That is unacceptable because first off I had an appointment second the attitudes of they don't care is not working for me at this point. I am tired of fighting with this dealership to get my car fixed correctly. I want to know why my car is running this way bcuz it wasnt
Business Response
Date: 05/27/2025
Thank you for bringing ***************** concerns to our attention. We take customer feedback very seriously and strive to resolve any issues promptly and professionally.

Mrs. ****** vehicle was thoroughly diagnosed, and it was identified that a leaking valve cover gasket was contributing to the rough, sluggish engine performance she described. We understand how frustrating this situation has been and sincerely apologize for any inconvenience caused.

Per Mr.s ****** request, we have made the necessary repairs and returned the vehicle to her. As discussed with Mrs. ***** we stand committed to ensuring her concerns are addressed satisfactorily. Its important to note that the Hyundai is at the end of its engineered life and is the recommendation of the dealership to trade or sell the vehicle as the likely hood of repair is significant.

Please do not hesitate to contact us if further information is needed. We appreciate your understanding and the opportunity to resolve this matter.
Customer Answer
Date: 05/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I do not agree my vehicle is at the end of its engineered life. I believe as long as I keep Brandon Hyundai certified mess *** from under my hood my vehicle will continue to run. I was told that same response regarding my engine ******* miles ago and I still continue to drive my vehicle. When I reviewed my carfax most of the work performed on my vehicle was maintenance so please stop with the lies! However I thank you for the prompt assistance in repairing my vehicle but I would appreciate it in the future for the next customer that you diagnose the vehicle correctly the first time. Again I appreciate your assistance with my vehicle. One more thing next time please do not talk about the customer in a negative way with the employees when he/she seeks helps from the BBB. Again Thank you!

Sincerely,

***** *****
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3-11-2025 my vehicle was total loosed, Progressive paid their amount of *********, Remaining balance is like *******, and dealer is not willing to pay the refund amount from the *** policy, therefore leaving me with a balance of ******* to pay. I would like to have the refund paid to the bank or me, the customer service was awful as well.Thanks *********
Business Response
Date: 05/19/2025
After a thorough review, it was determined that the *** coverage did not require a refund, as it fulfilled its obligation by paying the remaining balance after the insurance company paid its portion of the total loss for ********* ******.
The ************************ Contract with ************************** was not initially canceled. To proceed with the cancellation, our Director of ****************** contacted Ms. ****** to request the total loss letter from her insurance company. Upon receipt, we initiated the cancellation of the **************** Contract so that the appropriate refund could be applied to her auto loan with ************************
We worked with ************************** to expedite the cancellation process. A refund check is now being issued directly to the lender. Additionally, we provided Ms. ****** with an email that included a screenshot showing the refund amount and details of the sales tax refund check being issued by Brandon Hyundai for the remaining balance of the **************** Contract.
For full transparency and to resolve the matter, we have attached the following documents:
A copy of the cancellation confirmation from **************************
A copy of the sales tax refund check from Brandon Hyundai
A copy of the email sent to ********* ****** detailing the resolution and supporting documentation
Initial Complaint
Date:12/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was there to purchase a vehicle I advised them I did not want any optional products at all and they told me that the Brandon Hyundai product was not optional at all . I had to take this coverage I was very upset but since they told me it was required i allowed them to charge me for it I later asked my friend that works at another dealership and he told me this product is not required so I called them and spoke to a sales manager at Hyundai and they told me the same thing its not optional its required so I left it like that . I go to the dealership to use the advantages of the plan and in service tech says that they dont do these things in the dealership that thats a waste of money and its pointless . The resolution I would like is for them to refund whatever prorated rated amount of that product back to me or my finance company and I want to remove that coverage out of my vehicle I do not want this coverage if I cant use it also I never wanted it in the first place but since I was forced to get it I thought I should use the benefits and then they said its pointless .
Business Response
Date: 12/26/2024
In May, when the vehicle was purchased, the Brandon Advantage that was on the addendum was not optional in the amount of $1595. The changes to the Brandon Advantage, making it optional, were done in June by ***** ********. We would be glad to refund half the cost of the Brandon Advantage; there are no products to cancel.
Customer Answer
Date: 12/27/2024

Complaint: 22725733

I am rejecting this response because:
I have only had this loan for almost 8 months and this coverage and my term was for ************************************************************************************************************************************ stated you do not do any of those things at the dealership so to only refund half of my premium is outrageous.
Sincerely,

******* *********
Initial Complaint
Date:12/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle from Brandon Hyundai and have had several major issues happen since the purchase of the vehicle. Most recently on September 28th as I was driving there was a break down. Water pump failure led to overheating which led to the head gaskets warping so the engine needs to be replaced. I was given powertrain warranty by Brandon Hyundai for this exact issue when I purchased the car. Brandon Hyundai was given my vehicle on October 4th. For almost 2 months I was lied to by the dealership claiming they were working on my vehicle when in fact they were not. At the end of November I was told they did not want to service my car and would be transferring to ****** ***** which happened around December 5th. ****** ***** has been going back and for with the warranty insurance company (Side Cars, **************, ********) for almost 3 weeks. The warranty is saying the issue was caused by overheating and not the breakdown but the breakdown caused the overheating. So they are denying the claim to fix. The documentation from ****** ***** has been noted otherwise and I am looking for assistance on getting this claim approved so the repairs can be done by ****** *****. The insurance company seems to have an issue with the dealer as the representative and the dealer have been arguing back and forth over email and emotional bias by the representative has lead to false denial on this claim. ****** ***** is saying this is the only fix for the car, Brandon Hyundai has been unhelpful and Side Cars has not had a rational conversation with anyone involved. Listed in this filing is the Warrantor (***********************), the insurance company responsibly for the claim (Fortgera, SmartAutocare, Side Cars) and the dealership who sold me the vehicle (Brandon Hyundai)
Business Response
Date: 01/06/2025
Good Afternoon
For the second time, ****** Automotive ********* located in ******** ,** has no involvement with ****** *****, Brandon Hyundai, and or ****** Automotive Group what so every. I don't business in ******* at all. My business haven't even sold a single car. It's seem to me like someone is not doing there research when filing complaints, further more ****** Automotive ********* doesn't have involvement with your ******* must do your research and get vehicle check before purchasing them. I'm sorry your poor car buying experience . My business reside in ******* not Florida

Customer Answer
Date: 01/06/2025
Your system has incorrect info for ***********************
Business Response
Date: 01/31/2025
This letter serves as our formal response to the complaint filed by Mr. ********* regarding the warranty claim denial for his 2018 Chevrolet Suburban (VIN: *****************).
Mr. ********* purchased the vehicle on July 18, 2023, with ****** miles. On October 1, 2024, he reported multiple issues with the vehicle,including rough engine performance, coolant loss, and white smoke from the tailpipe. Upon inspection by Brandon Hyundai, it was determined that the vehicle suffered from internal engine failure due to overheating.
Following this diagnosis, the vehicle was sent to ****** ********* for further evaluation on November 26, 2024. As the vehicle is covered under a limited powertrain warranty, ****** ********* contacted the warranty provider to assess the situation. The warranty company concluded that the engine failure was caused by a malfunctioning water pump, which is categorized as a non-covered part under the warranty agreement.
The warranty contract explicitly states exclusions for non-covered parts that lead to the failure of covered components and also for damages resulting from overheating. Given that the water pump failure led to significant damage to the engine, including warpage of the block and head gaskets, the warranty claim was unfortunately denied based on these terms.
After the diagnosis was completed, the vehicle was returned to Mr. ********** home by ****** ********* via a towing service on January 7, 2025.
We understand Mr. ********** frustration regarding the warranty claim denial, but we must adhere to the terms outlined in the warranty contract. We encourage Mr. ********* to explore options for repair outside of warranty coverage and are willing to assist him with any future inquiries.
Thank you for your attention to this matter. We hope this response clarifies the situation.
Initial Complaint
Date:12/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I told this dealership to use one credit union to run credit report now I see two hard inquiries. Very unprofessional from the late loan payoff to doing what I did not ask of the finance manager ***. I am beyond dissatisfied and I erased my first review but this one will stay because people need to know what they are dealing with incompetence.
Business Response
Date: 12/04/2024
The General Manager has spoken to Ms. ***** and explained the indirect lending process. Unfortunately, she was displeased with his response, made several disparaging remarks and hung up. Attached is a signed credit application authorizing the credit inquiries.
Customer Answer
Date: 12/05/2024

Complaint: 22633703

I am rejecting this response because:
I feel like this dealership and Gm are crooks. I was signing for them to pull my credit for suncoast but they added their credit pull which wasnt authorized . I have bought vehicles from car lots before sand they didnt run m credit without my authorization only the bank. I made remarks after I was insulted with statements Im crazy and Im having buyers remorse after I state what my issue was the ** chose to flip the complaint so I hung up very unprofessional.
Sincerely,

***** *****
Business Response
Date: 12/05/2024
We have a signed credit application, no further discussion required.
Initial Complaint
Date:11/21/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid out ****** on a vehicle purchase to pay down trade in . I was told November 7, 2024 it would be paid off in 10 business days. Now Im getting the run around and I still have two vehicle loans on my credit thats effect it 80k value.
Business Response
Date: 11/21/2024
The pay-off has been sent to the bank and received by the bank.
Customer Answer
Date: 12/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Ioniq 5 from Brandon Hyundai on June 3 *****. On June 30, 2024 I asked Brandon to Cancel the optional warranties : Dealer General Warranty $1849.00 and Hyundai Protection Plan $2794.00 Brandon. Hyundai assured me that my request had been processed but Brandon Hyundai did not contact the warranty companies In September I finally called each warranty company and cancelled the warranties myself. Since then I have phoned texted and e-mailed many times asking "why haven't I received my optional warranty refund"?I'm getting the run around.
Business Response
Date: 11/21/2024
The refund check for the warranties has been sent to the lender. The check was delivered to the lender on November 7, but it has not been cashed. Attached is a copy of the refund check and the tracking for the check sent to the lender.
The Finance Director will call the lender tomorrow, November 22, and will then call Ms. ****** with an update.
We apologize for the delay and appreciate Ms. ******** patience.
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had nothing but issues since trading in my car and buying a certified pre-owned car from them on 10/5/24. The finance person forced me to get gap, wouldnt let me sign paperwork without it and I cannot afford how much it raised my payment. They didnt even have the gas tank full when I drove off the lot. I asked them to fill it and it still only got half full. I was not provided any documents regarding the sale/trade in. They were supposed to pay my car off, they did almost 30 days later making my credit getting a negative **** for a late payment. They were supposed to transfer my license plate and instead registered a new tag that I dont want as I had a specialty tag that I cant get again. That cost me an extra $300 and I need it refunded and fixed. I have called and left messages, filled out contact me forms and done a survey, no one will contact me to fix this issue.
Business Response
Date: 11/12/2024
Our Finance Director spoke to Ms. **** and answered her questions. She will call us back and let us know if she wants the extended warranty cancelled along with the gap. A copy of her paperwork is being mailed to her. We are contacting *** to get Ms. ****** specialty tag.
Customer Answer
Date: 11/13/2024

Complaint: 22531550

I am rejecting this response because:
You wont refund me the money for the policy that I didnt want and was forced to sign up for by your employee. Refunding to the loan is not a helpful solution to me.

Sincerely,

******* ****
Customer Answer
Date: 01/02/2025

Complaint: 22531550

I am rejecting this response because:
This is my second complaint as nothing has been done by the business at all for the first one. I purchased a car from them back on 10/5/2024. I still have not received a single purchase document from them despite asking more than 10 times by phone, email and text. They charged me for GAP and a warranty I didnt want and havent refunded me. They admitted to charging me for both, the warranty company has no record of said warranty and wont refund my money either. They were supposed to transfer my specialty tag and never did. This has been nothing but mess and they have done NOTHING to resolve the issue. Only phone calls with unresolved promises. This is outrageous.

Sincerely,

******* ****
Business Response
Date: 01/20/2025
The service contract was cancelled, per the customer's request, and the check was sent to the lender on December 30, 2024. A copy of that check is attached.The customer did not ask for the *** to be cancelled. The tag was not able to be transferred because it had toll violations attached to it. There is a link on the website if the customer would like to cancel the ***.
Customer Answer
Date: 01/22/2025

Complaint: 22531550

I am rejecting this response because:
I requested the *** be cancelled in my last complaint, via phone, text and email to the dealer. They still havent cancelled although they said they did. Theres no toll violations on the plate to be transferred, those were paid the day I bought the car which is why they said they would transfer it the Monday after I bought it back in October. This is unacceptable and a complaint has been filed with the state.

Sincerely,

******* ****
Business Response
Date: 01/23/2025
The *** has been canceled. Copy of check attached.
Customer Answer
Date: 01/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vehicle ***************** purchased April 2024 with 3 in 1 bundle protection ************ at a cost of $1,767. Warranty cancelled 05/16/2024. **************** sent cancellation notice to Dealer and states that dealer is responsible to refund $1,767 to my loan balance. Numerous attempts to resolve with dealership and numerous emails to ******* ****** go unanswered and unresolved. Asking for the $1,767 to be credited to my loan.
Business Response
Date: 11/01/2024
The check for the cancellation should have been handled immediately. The check was sent to the lender on 10/28/2024 in the amount of $1,890.69.
Customer Answer
Date: 11/06/2024

Complaint: 22496636

I am rejecting this response because:
I contacted my bank and as of November 6, 2024 they say that they have not received a check. I ask that Brandon Hyundai follow up on their end to ensure correct remittance and/or provide additional payment details.

Sincerely,

***** *******-******
Business Response
Date: 11/07/2024
*****, we apologize for any lapse in follow up on our end. We will reach out to our team once more and we would always welcome an email from you.

Sincerely, ********, Customer Relations Specialist, ***********************************************
Customer Answer
Date: 11/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******-******

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Brandon Hyundai is NOT a BBB Accredited Business.