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Business Profile

Natural Gas Companies

TECO Peoples Gas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Complaints

This profile includes complaints for TECO Peoples Gas's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been sending us bills since 2022, when we bought this house and disconnected the service (address **************************************************************************************). We have never used gas and have never used any of their services. Every time we call them and we show them the proof that we asked to disconnect and close the account back in 2022 the day we moved they put us on hold say they will edit the bill to zero and then pretend to not hear us anymore and hang up the call. Its more than 3 years that they are sending us bills. The bills keep going up and we never ever used their services. Every time we try to call and resolve it, they pretend to not hear us and hang up. They admitted multiple times that they have the proof that we requested to disconnect this account as soon as we moved into the house, they even found the email from 2022 that we sent them, but they still will not bring the bill to zero and keep sending us higher and higher bills every month.

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a final bill from **** on August 4, 2021, in the amount of $75.51. Since then, this account has been placed for collection, recalled, and re-reported with no consistency, transparency, or legal **************** March 2025, the debt collector ************************ responded to my **** complaint and confirmed in writing that **** had instructed them to close the account and that an AUD file had been sent to all three credit bureaus to delete the tradeline from my credit report. They also acknowledged that **** was no longer pursuing collection However, shortly after that deletion, **** reassigned the same account back to ** **** in March 2025, who began reporting it again as a new collection, despite having no signed contract, no payment history, and no account documentation. When asked why the account was deleted and then re-reported, no reason was given. No signed contract exists. No payment history exists No explanation on why **** informed ** **** to delete the account then reopen the account months later. Attachments Provided:Final bill from TECO ($75.51)Screenshot of ** Rosss CFPB response confirming TECOs deletion request

      Customer Answer

      Date: 06/16/2025

      Im reaching out regarding a complaint I filed against ******** on June 6, 2025. Since filing, I received a phone call from a **** corporate representative named *******. As part of my standard practice, my phone issues an automated message stating, This call is being recorded. Upon hearing this, ******* immediately said, I dont authorize for the phone call to be recorded, and ended the conversation.

      While I respect her right to decline a recorded call, I find it concerning that a representative from a corporate office would refuse to speak on the record in response to a formal consumer complaint. This raises additional concerns about transparency and accountability on ***** part.

      Business Response

      Date: 06/19/2025

      Note: A debt is submitted for collection via a collection agency for a total of 3 years. After 3-years, the debt is returned to Tampa Electric *** (TEC)/ TECO Peoples Gas (PGS).


      06/10/2025 - TEC Credit and Collections has contacted ** **** (collection agency) to have the account removed from the ************* and sent back to the company with the amount owed remaining on record.
      TEC has made several attempts via telephone to speak with Ms. ********* (******) but has been unsuccessful. Voice messages were left requesting a return call to discuss her concern.


      06/11/2025 TEC Credit and Collections Investigator spoke with Ms. ********* (******) to discuss the *******. ********* (******) advised she was recording the conversation and the investigator advised they did not authorize the recording. Ms. ********* (******) stated she will proceed with her concern through her attorney and the BBB, the call ended.


      The investigator contacted ** **** to confirm the debt was removed and retuned to TEC records.

      Customer Answer

      Date: 06/19/2025

       
      Complaint: 23434878
      Response to TECO BBB Case ID ********
      I am rejecting this response because it fails to address the core issues raised in my original complaint, including the unauthorized re-reporting of a previously deleted account, the lack of supporting documentation, and TECOs inconsistent handling of the debt. 

      Thank you for the update. While I appreciate that **** has now recalled the debt from ** Ross again, this response does not address the core issue I originally raised nor does it reflect an accurate record of our communication.

      For clarity:
      On 6/10/2025, I received voicemails from both ****** and ******* from TECO.
      On 6/11/2025, I returned the call but received no answer.
      Later that same day, ****** left another voicemail stating, I see that you attempted to give me a call.
      I then left a voicemail for TECOs investigator, *******, who returned my call shortly after.
      As I do with all business-related communications, I informed her that I record calls for transparency. She immediately objected and stated she would not continue the conversation unless I stopped recording. I found that refusal concerning, especially coming from someone tasked with resolving consumer concerns. 

      Now, to reiterate the unresolved concerns:

      Why was the account re-reported to the credit bureaus after TECO had already instructed ** **** to delete the trade line? 

      Why does this contradict TECO and ** Rosss previous response to the **** in March 2024, where both acknowledged the account would no longer be pursued?

      While TECO may have now pulled the account from ** ****, the pattern speaks for itself:
      TECO deletes the account then it reappears.
      TECO closes it then reassigns or re-reports it months later.

      I need to understand whether TECO intends to continue this cycle. If the plan is to resell, reassign, or re-report the same alleged debt again in the future, I need to know now, so I can plan accordingly. 

      Respectfully, 
      ***** *********

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Teco people gas today 3/4 in regards to an underground gas pipeline indication pole that is on the swale in front of my condominium. I called because the plastic pole is completely on the ground and almost ripped off and needs to be replaced. During my first call I was told that I had to call 811 because it is them who install those poles. I called them and they have nothing to do with it, they just inform you if there's gas pipes underground if you need to dig. I call TECO again and they had no idea how to help me telling em they couldn't find the plastic pole with the address I provided them. This is a serious mater as this plastic pole indicates there is a gas pipeline underground. If in the future there is an incident because TECO won't replace this pole and there is damage to my property I will hold ******** accountable for it since I called to get this issued resolved and they ignored me. I am attaching picture that I took of the plastic pole.

      Business Response

      Date: 03/26/2025

      Peoples Gas Company (PGS) has communicated with the customer and have addressed their concerns. 

      Customer Answer

      Date: 03/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** D *******

    • Initial Complaint

      Date:01/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second time Ive had to report Tampa electric. I get paid every two weeks my bill for ******* was ****** I requested a payment arrangement because Im type 2 diabetic I made a payment in the of ****** until my next pay period. I check my mailbox I was provided with a final notice. I called in to speak with a representative she didnt try to assist or see what she could to help I explained to her that I get paid every two weeks her response to me was well we all get paid two weeks and I explained to her well am not you. And that I had until Monday before my service are suspended. And found it amusing, I proceeded to ask for a supervisor I placed on a silent mute and no one never came back to the phone. Every experience I have had with this company was the absolute worst with their customer care agents. We all are going through something working or not

      Business Response

      Date: 01/31/2025

      Mrs. *** ****** and I have spoken and discussed the account billing and payments. I am creating a Statement of Account for her to review her account's billing and payment dates. I agreed to extend her current balance an additional week to coincide with her pay period. She has my direct telephone number should she have any additional questions. 

    • Initial Complaint

      Date:01/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Incorrect Billing Practices To Whom It May Concern,I am writing to formally file a complaint against Tampa Electric Company (TECO) regarding inaccurate billing and an unjustified request for an additional security ********** June 2024, I initiated service with TECO and paid a $135.00 electric security deposit as required. Recently, I was notified of an additional $411.00 security deposit being added to my account. **** claims this charge is due to multiple missed payments. However, the only communication I received was a warning email stating that additional charges would only be applied if further missed payments occurred.Additionally, I experienced inconsistencies with the budget billing program. After waiting several months to be enrolled, I was initially quoted a $99.00 monthly amount. However, after just one month, I was informed that this amount would increase to $216.00. This significant adjustment is both unexpected and unexplained. Prior to this, my monthly bills were consistently in the hundreds, despite living alone in a 400-square-foot apartment.I am requesting the following:1.The immediate removal of the $411.00 security deposit, as it is unwarranted.2.A detailed and transparent explanation for the drastic increase in my budget billing amount, as well as a review of prior bills for accuracy.Thank you for addressing this matter promptly. I look forward to a resolution.Sincerely,******* *********

      Business Response

      Date: 01/23/2025

      Tampa Electric has communicated with the customer and educated the customer on the budget billing program and additional deposit practices. An energy audit has been scheduled for the customer.  All customer concerns have been addressed.

    • Initial Complaint

      Date:11/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Teco has been cheating me on my bill for months. Every month they have sent me an outrageous bill to pay well over $600. Before the hurricane they honored an installment plan for a bill from 2008. Shortly after the payment plan was granted. We had two back to back hurricanes that shut our power off for a week. We lost our groceries and the building suffered damages. On 11/20/2024 teco suspended our power. Now they are asking for the complete $756 to $870 to restore service. They are also adding another $75 deposit to the bill with late fees and a reconnect fee. I offered to pay $300 on 11/21/2024 but **** said it wasnt good enough. Teco has shown no sympathy to hurricane ****** victims. Luckily fema has placed me and my special needs daughter in a free hotel for 3 months until we can get back on our finances and improve our lives. **** stated that they are not able to offer a payment plan because the system will not allow it. This is the worse company to deal with. This is why I only see a 1 star in their review history. They simply do not care about hurricane victims...They power breakers are always popping off and being replaced. There is something wrong with the power box or wiring.

      Business Response

      Date: 11/25/2024

      We spoke with the customer and discussed the billing and payment history. He was advised of the amount due for service. Customer then stated he would like his account closed.

      Customer Answer

      Date: 11/26/2024

       
      Complaint: 22589339

      I am rejecting this response because: Teco had been adding extra charges on my bill every month. My power usage is under $200 per month. **** continues to bill me $400 to $600 per month. They started a payment plan for a bill from 2008 and later cancelled it during a hurricane power outage. I lost power for 9 days and had to vacate my condo due to damages. **** later billed me for a $800 bill to paid, when that was not the agreement. Yrco also released my personal account information to another party without my consent. They gave the other party my billing information and date the power was suspended.

      I've since filed a attorney general complaint on ****, started service with *********** and filed a reversal of payments with my financial institution. 

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:11/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** added a deposit on to my account after 6 months of service. I was already struggling with a past due amount from 2008. I was never able to catch up from day 1 of new service this year. Now they have made it even more difficult to keep my power on. My baby and I are in the dark tonight. I tried to pay $250 today, but they want $853 to restore service. After the hurricane things got much worse. My fixed income is only $900 per month. This is not fair to have to keep getting outrageous bills every month. And then get a deposit added to the account after all these months.

      Business Response

      Date: 12/17/2024

      ***** see attached correspondence.

      Customer Answer

      Date: 12/18/2024

       
      Complaint: 22582640

      I am rejecting this response. **** has given misleading information. The past due balance will remain unpaid. **** with *********** in my new home now. A great start to the upcoming new year. **** created me out of hundreds of dollars, which is why I am not paying any outstanding balance...

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with **** people gas I do not have a contract with the **** people gas they did not provide me with the original contract as requested

      Business Response

      Date: 11/26/2024

      TECO Peoples Gas has made multiple attempts to speak with Mr. ****** to discuss his concerns but have been unsuccessful. 

    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lost power for 3 days so far.

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or around July 7th 2024, I was charged $211 for transferring my natural gas services from ************************************************ over to **********************... I've been a customer with teco in this same housing project for 6 years... I've only ever been disconnected one time in those 6 years... I'm a single parent and one of my children is developmentally delay and autistic.. I don't feel that it's just for me to have to pay another deposit just to move to another apartment in the same address...teco used my old deposit to pay the current (at the time as well as a future bill) leaving me still with a $211 balance..this balance is for deposit $112, a reconnection fee of $78...and an 8 day prorated amount of $21.... I had already moved out of unit 21 into unit 31 on July 2 2024... I don't understand what I was being charged for when I wasn't occupying the unit at the time... people in these housing projects are often times on fixed and very low incomes... I feel Teco and Tampa electric Gas is taking advantage of the poor... I would like justice to be served and terms and conditions of moving services and fees charged be adjusted accordingly.... Also the older technician who was sent out smells like liquor.. please contact me by mail at *****************************************, by email *********************** or by phone ************...

      Business Response

      Date: 08/22/2024

      I spoke to ************* and explained our deposit process. I explained after 23 months of consecutive on-time payments the deposit and interest will be refunded to the account. If the account is closed prior to the 23 months, the deposit will be applied to the final invoice. I advised we have addressed her concern regarding the technician. ************* shared her dissatisfaction with being charged the fees but understood. 

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