Reviews

Review Details

• Review fromKi W

  Date: 09/24/2024

  1 star
  This company collects a fee and does not protect you from any indignations caused by movers on their list. When I called to discuss my concern then I was met with condescension and indignatiousness. The couch and loveseat to be moved inside the house were just outside the door on a utility trailer. The movers attempted to move the furniture into the house without success. Since they had come to the house, I had to pay them for services. The following Saturday when additional family members were home, they were able to move the furniture into the house through a side door that is the same exact size as the front door that I had also suggested to the movers. The only difference on the side door is that the sliding glass latch had to be removed which is what I also offered to do for the movers. I reached out to the movers without an offer of refund so I contacted moving labors.com on the following Tuesday to find out the process for refund. Melanie blamed me for not calling while the movers were in the yard, not having the furniture available, or not after I figured it out Saturday. It has only been a week since the movers were there and I didn't know that it was possible to move the furniture into the house because that's the information I had obtained from the movers who are professionals. Also, I was so unsure that we could get the furniture into the house that I purchased a brand new set for the living room. While on the phone with moving labor the call ended abruptly and I called back asking for a manager. Melanie said that she was working by herself and Chris would need to call me back. My main concern is that I did not hear any true reason for moving labor would not refund their portion to me. The furniture was provided to the movers on the utility trailer at the front door. It only took me looking on the internet to find the correct turn to get the furniture into the door. Read the owner's reply in the previous complaints before choosing this company.
  
  
  

• Review fromLynanne L

  Date: 12/02/2022

  1 star

  Lynanne L

  Date: 12/02/2022

  Completing the reservation and connecting with the movers works fantastically. But DO NOT change your mind or plans. I called over the Thanksgiving weekend to cancel and was charged a $50 fee. The fee goes up to $200 if a 48 hour notice is given. When I called to explain, the man on phone stated he, "You left a message on..." I told the representative, if this is your policy I will not recommend nor use your service again. I will find a different means of moving. This was for a very small move from one house to another. When I called the movers directly, they understood completely. I will just call them directly next time.

  MovingLabor.com

  Date: 01/04/2023

  We're sorry to hear about your experience with our short notice cancelation policy.  Our cancelation policy has not changed in over 7 years.  It's clearly explained in our FAQ's, during the online reservation process and in the confirmation email every customer receives upon placing a reservation.  It was the same policy when you placed your reservation and agreed to our Terms and Conditions, meaning you should have been aware of the policy when you placed your reservation.  Either you didn't bother to look at the policy or you didn't think it would apply to you.  Our policy is very generous compared to other moving labor companies.  The policy clearly states if you are canceling your reservation within (7) days of your service date, it's a $50 cancelation fee which is deducted from the deposit you place.  If you cancel within 48 hours of your service date it's up to $200. We have the policies in place to protect our movers from frivolous cancellations that would greatly affect the movers ability to make and keep a tight schedule.  Once you're booked, other customers cannot book for that same date and time.  If we didn't have these policies in place, we'd have a very hard time keeping a working relationship with good, honest, reputable moving companies. The movers would be upset to have customers just cancel at will without some form of compensation.  Please keep in mind we don't want our customers to cancel.  If a customer were to reschedule there is no fee to do so as long as we know by at least the day before. This wasn't a reschedule, this was a short notice cancelation and the same policy applies to every customer that books through **********************.