Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warning! Do not use this company! They just charge a fee to connect you with a moving company. The companies they work with are terrible and useless and if you have issues they won't do anything about it. They will just deny, deny, deny until they can't anymore and then ghost you. The person who runs it, *****, is the most useless person I have ever seen. The movers they connected me to lied, broke things, refuse to do work I paid for and then left an hour and a half early. It is all a scam where no one has to address issues because you went through MovingLabor.com and hired someone else so both companies just blame each other and do nothing about your issues. It is 100% a scam and you have warned about using their serivice. Specifically, I paid for my movers to build furniture and they refuse to without trying to charge me more money. I called MovingLabor.com immediately and their customer service said that they didn't have to and it was not included. Then after almost 2 weeks of trying to get in touch with ***** he said they should have built my furniture and that it is part of the service, BUT they won't do anything because you have to go through the moving company. The Moving company took my complaints, blamed MovingLabor.com and then just refused to answer my calls. So that it is. I am out money, furniture and they broke my television. Charged me and then left early. It is a nightmare tou don't want to have to go through. The movers literally put labels boxes completely upside down and broke China my wife's deceased mother gave her. They don't care at all even after admitting it. They are evil to the core

  Business Response

  Date: 08/27/2024

  We are saddened to hear about this customers experience with one of the movers on our platform.  This customer booked unloading services in **********, ** for July 18, and then rescheduled for July 21st.  The customer did call ********************** on July 23rd to let us know he had issues during his unloading.  The customer also took the necessary steps and followed through with the moving company directly.  However it appears the movers denied his claim directly.  He called us again on July 30 to ask us to assist him.  We made it very clear to him at the time that since no one from Movinglabor.com was onsite during his move we don't have the authority to rule on a claim.  But we can try to use the movers listing on our platform as a tool to intiece the movers to come to a favorable arrangement. This is listed publicly on our FAQ's that our job is to make sure the customers booking is confirmed and that the movers show up to the job. Every customer places a deposit on our site at the time of booking but pays the balance/bulk of the quoted price to the movers directly upon completion of the job.  The deposit is refundable if the customer cancels with at least (7) days notice or if the movers fail to show up for the booked job. Neither of these instances occurred.  We did reach out to the movers directly and their response or lack thereof was not satisfactory to us and did not meet our level of customer care we expect of all of the 300+ movers we work with nationwide.  Since the movers didn't live up to our expectations we did remove their listing from our platform after they've been listed with us since September of 2019.  We explained to the customer that we are simply a platform that connects customers with movers.  The customer did book the movers online directly from our website.  He choose this particular company out of the 5 options we had listed for his zip code.  No one told him to book with any particular mover, we simply gave him options online and he made his own choice to go with this company.  We're not trying to blame this customer in anyway. We do feel that this situation could have been handled better.  Keep in mind when hiring moving labor on any platform it is significantly cheaper than using a traditional full service mover.  But it doesn't come without a different level of risk and accountability for the customer.  In this particular instance these movers didn't pack his items, they didn't load his items, they didn't transport his items.  Because of this the liability for the movers is much smaller than a full service mover. We take every complaint seriously and even though we don't agree with the customers overall assessment we still value his opinion as it gives us an opportunity to get better at what we've been doing for the past 18 years.  We do hope the movers he hired come to an agreement with the customer however from what we gather the movers feel the damages sustained to the customers belongings most likely happened in transit and not **** the unload itself.  

• Initial Complaint

  Date:07/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company uses subcontractors and they charged me a fee when the subcontractor failed to provide movers. Moving Labor failed to investigate the issue and consider the customer's version as plausible. This company and their subcontractor KJs Moving Company of ************ ** are not trustworthy or honest. The $150 dollars unscrupulously taken by them is certainly not worth the damage to their reputation.

  Business Response

  Date: 07/14/2023

  Prior to the customer submitting this complaint we have already started the process of investigating the customers claims. We're a bit confused as to why the customer was unaware that we contract with licensed professional movers across country as his order for movers was placed online by the customer for KJ's ********************** Company.  We have already responded to the customers concerns asking them for any evidence they have to contradict the vendors claims and their text evidence that shows the customer abandoned his reservation.  We sent an email to the customer explaining why they were charged the $200 cancelation fee. The customer received and replied to the email on 7/12/23. The issue we're attempting to resolve is the vendor, KJ's Moving Company, whom the customer ******** contracted with via our marketplace.  Submitted text evidence that the customer did in fact cancel his services while the movers were enroute to his location.  The customer was originally scheduled for unloading on Tuesday July 11, 2023, he called the movers directly and asked if they could service him on Monday July 10, 2023.  Which the movers agreed to do.  After the movers had already dispatched to his location the customer sent a text to the Owner of KJ's stating he had already started unloading his truck and would not be needing the movers for the 2 hour minimum, which is the crew that he booked and the smallest hourly minimum offered.  When KJ's tried reaching out to the customer by phone the customer was not reachable.  They called him numerous times and even called us here at Movingabor.com to inform us of the situation and asked us if we could attempt to get hold of the customer to reinforce that the 2 hour minimum is required.  When our representative attempted to call the customer using the contact number he provided, we could not reach him either. The customer finally called ********* at KJ's, and as the movers were 18 mins away from the customer location he canceled his service.  When the owners of KJ's moving told the customer that they needed to be compensated for their time and travel the customer told the owner ********* of KJ's ********************** Company, it's her responsibility to figure that out.  KJ's Moving Company has never no showed for a job with us.  They service every part of *********.  We're still waiting evidence from the customer to refute KJ's claims.  KJ's Moving was harrassed so much by the customer they had to block his number.  He never called us stating he still wants the movers, we didn't hear from this customer until he was charged.  The customer has gone to ****** reviews and slandered the movers, and now he's gone to BBB attempting to throw Movinglabor.com under the bus, and blackmail us and the movers stating "reverse the fees and all this goes away".  

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20316396
  
  I am rejecting this response because it is entirely incorrect. No movers were ever enroute to my location. 
  
  Sincerely,
  
  *********************