Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Fay Servicing LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFay Servicing LLC

    Mortgage Lenders
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 91 Customer Reviews

    Customer Complaints

    286 complaints closed in last 3 years

    66 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Fay Servicing LLC has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      5426 Bay Center Drive, Suite 300, Tampa, FL 33609
      BBB File Opened:
      11/9/2020
      Years in Business:
      15
      Business Started:
      7/15/2008
      Business Incorporated:
      7/15/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of MLDB5202 for this business, issued by Florida Office of Financial Regulation

      These agencies may include:

      Florida Office of Financial Regulation

      101 E Gaines St

      Tallahassee FL 32399

      (850) 487-9687

      https://www.flofr.com

      BBB records show a license number of CCA9904071 for this business, issued by Florida Office of Financial Regulation

      These agencies may include:

      Florida Office of Financial Regulation

      101 E Gaines St

      Tallahassee FL 32399

      (850) 487-9687

      https://www.flofr.com

      BBB records show a license number of 88244 for this business, issued by NMLS Consumer Access

      These agencies may include:

      NMLS Consumer Access

      1129 20th St NW Fl 9

      Washington DC 20036

      (202) 296-2840

      BBB records show a license number of 100435 for this business, issued by NMLS Consumer Access

      These agencies may include:

      NMLS Consumer Access

      1129 20th St NW Fl 9

      Washington DC 20036

      (202) 296-2840

      BBB records show a license number of MLD702 for this business, issued by Florida Office of Financial Regulation. The expiration date of this license is 12/31/2024.

      These agencies may include:

      Florida Office of Financial Regulation

      101 E Gaines St

      Tallahassee FL 32399

      (850) 487-9687

      https://www.flofr.com

      BBB records show a license number of LO12405 for this business, issued by Florida Office of Financial Regulation

      These agencies may include:

      Florida Office of Financial Regulation

      101 E Gaines St

      Tallahassee FL 32399

      (850) 487-9687

      https://www.flofr.com

      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Edward J. Fay, CEO
      • Ms. Gurvinder Sahni, Vice President
      Contact Information

      Principal

      • Mr. Edward J. Fay, CEO

      Customer Contact

      • Mr. Edward J. Fay, CEO
      • Ms. Gurvinder Sahni, Vice President
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      287 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/08/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      The mortgage company raised our mortgage by $1000 because of their error in not noticing that we had flood insurance. They mistakenly didnt see the proof our insurance agent sent over and they are unwilling to waive any penalties while they correct their mistake. We are happy to pay the correct amount not what they want bc it is not really what we owe and they said it can take 14 days to correct.
      Read More

      Customer Reviews

      91 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mr W

      1 star

      04/10/2024

      This is NOT a reputable business. They should NOT be handing loans/documents by FHA/VA or ****** ***/******************. I'm going to reach out to my **** ******************** for assistance. I mailed a cashier's check for delinquent payments to the address *** provided. Its a P.O. Box. The company claims they never received payments. They sent the account to foreclosure. The fees charged for the foreclosure (even if mortgage is re-instated) must be how they make money off customers.This is almost criminal. They are preying on people.

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.