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Business Profile

Medical Doctor

Florida Orthopaedic Institute, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Florida Orthopaedic Institute, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Florida Orthopaedic Institute, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint regarding a serious billing issue involving Florida Orthopaedic Institute (Cypress location) that has resulted in an unjust financial burden due to their failure to timely file a medical claim under my Veterans Affairs (VA) ************** referral.On December 17, 2024, I received two medical procedures at Florida Orthopaedic Institute (Cypress location), which were incorrectly billed to my husbands private insurance. This resulted in a personal out-of-pocket payment of $1,590.58. I had an active VA ************** referral that would have fully covered these procedures if properly filed. I discovered the billing error on March 6th, well within the 180-day claim window, and immediately began contacting the billing department to request that they refile the claim with VA Optum.Despite repeated calls and documented attempts to resolve the issue, the facility did not refile the claim until May 2025, by which point the ** denied it for being past the 180-day submission deadline. I have documentation showing that I contacted the facility multiple times before this deadline and was assured they were "working on it." This appears to be a clear case of billing negligence on the part of the facility. I respectfully request that your office investigate the matter and assist me in holding the facility accountable for their error and lack of due diligence. I am also seeking a refund of the out-of-pocket cost that I paid as a direct result of their delay.I have a history of calling them March 6th, 20th, 25th, and 27th. Then April 1st, 7th, 9th, 15th, 16th, 17th, and 23rd. Then May 19th, and 27th. Then June 16th. And then finally today July 2nd. I also will add that they have been deliberately ignoring my calls. Their phone number is **************.

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is not only about the bill. which I was unaware of until I log into my ****** account today, but this complaint is about the Dr. ** initiate diagnosis of a fracture of medial condyle of tibia on 5/10/2018, a week after the initial accident on 5/3/2018. The doctor first refused to order a CT scan stating that I was young enough to heal from fracture. I was 50 at the time. After convincing him to have the scan, he found a serious fractured in the tibial area that required two surgeries within 2 years. This work injury has caused me to be permanent disable. My complaint is that he did not tell me from Xrays, or CT scans that I also had a cracked knee. This was kept from me since 2021 when I returned to FOI *******, seeing another doctor, **** ******, who showed me the scans of the crack on the knee, that caused me to develop extreme pain and hyperextension. I was told by Dr. ****** I needed more surgery or need to consult with a joint specialist. I have been out of work since being put of medical leave. Only able to work on contract before having to stop again for medical reasons. I would like this address with Florida Orthopaedic Institute, and be given a reason why I was not told I had a second fracture on the knee that would cause me life long suffering when I could had dealt with this second injury through ********* compensation. I have settled both WC and a physical Injury claim without knowing the extent of my injury because it was kept secret from me until May 2021. I now have the images as proof of the injury and that they never told me when I had time to deal with it. Now I am suffering from pain and will never full recover from this injury.

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was seen at *** on 4/15/25 at 11:20 for pain management. Done at 11:50. Was told by receptionist they dont do same day appointments with workers comp but they had to make sure. I sat there 20 minutes and asked them to call me. I called the *** appointment line spoke with **** after being on hold for ************************************************************* I requested if my appointment gets cancelled to send me an email that it was their office who cancelled my Chiropractic appointment, not me! I waited another 20 minutes and called back still no answer. This is discrimination on *** for me being a workers comp patient. This is unacceptable, my time may not be valuable to you but it is to me!

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Florida Orthopedic Institute (FOI) is a volume business with a "feel" much like the **** The care I've received there is good; however, their ******** are the worst I've ever seen. Some of their providers are out-of-network with my BCBS standard policy. Therefore, I'm submitting receipts for reimbursement. FOI should be very accustomed to what insurance wants -- it's fairly staightforward. Instead, FOI provides pages of charges similar to a ledger statement with additions and subtractions. Not useful. Receipts, in addition to their ledger statements, are a hodgepodge of (1) sometimes missing procedure or diagnostic codes; (2) multiple addresses (for billing processing offices, PO boxes, and 2 street locations for services) which BCBS then question; (3) missing TIN/NPI #'s for the individual provider; (4) insufficient detail on the provider's profession (chiropractor? physical therapist? other?); (5) clear itemized, consistent price for a described service, e.g., consultation or adjustment etc..... When pointing out unclear or missing info, the FOI front desk admin/clerks brush off the question, saying to take it up with the out-of-state billing office. The out-of-state billing office say they're unable to change the format or provide a receipt completed to what **** demands. **This is the worst billing practice I've ever seen from a medical provider** .. I can't believe FOI provides these impossible ridiculous pieces of paper -- I've been trying to get reimbursed by **** for months to no avail, back and forth and back and forth with FOI and BCBS.

    • Initial Complaint

      Date:08/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June ******* I went there for ***.I have ************************************* Shield supplement ********* pay 80% the bill and BCBS pay 20%),they required me to pay $130.62 in advance before the service was performed. Florida Orthopedic made the mistake by thinking I have **************************** so they wanted I paid first before *** done. After that, they did not filed the claim to ********** for year 2024, I met deductible already). On July ******* I complained with ******** about I overpaid my deductible, I was told that ******** did not received the *** bill date June,******* from the provider (*********************** ,MD) so ******** can not help me to refund $130.62. Recently August 14, I called Florida Orthorpaedic, I talked to customer service name ********, she told me that she just found out they sent my bill to the wrong place, the bill was supposed to send to ********, they sent it to ******** Advantage to get their money. I also found out they already got pay $640.00 for this service. Please help me resold this problem either ****************** refund me $130.62 or submit the claim to ******** so they can refund me $130.62. At this moment, ******** do not have my bill. Recently ******** sent me a letter suggested me to require ****************** filing the claim to ********.

    • Initial Complaint

      Date:06/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/10/24 I had a specialty injection at this clinic and I was forced to pay $348.91 even though the business is contracted with my insurer, ********** of FL. Attached you can see the receipt for my payment. Also attached is the Explanation of Benefits from my insurance company reflecting that I should have paid them only $94.50. So, Florida Orthopaedic Institute owes me a refund of $254.41 and they need to write me a check. My insurance company called them earlier this week with me on the line to tell them they need to refund my money right now. I have already paid off my Care credit bill so they need to write me a check. I have been on the phone with them for about three weeks now and they keep giving me a different story. Now they are saying that my payment was not posted but that they are working with ****** who posts the payments and it will take some time. Because I have been given a song and dance every time and passed around like a football, I am turning to you to please get them to write my check AND I will pick it up at the ***** location. I am tired of their excuses and putting me off. PLEASE HELP ME GET WHAT IS MY JUST DUE! Thank you in advance! They owe me $254.41 in a check. i have been in touch with someone named ******* and her phone # is *************. I know it does not take a week for a payment to get posted and I told her that today. She tries to placate me but three weeks into this and being tossed around and ignored I don't have any faith in their making good.

    • Initial Complaint

      Date:06/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment with ************************ for an epidural injection. Florida Orthopaedic Institute, ***************************************************************** I had to cancel the appointment due to a death in the family.The office still charged me a $150.00 cancellation fee. And I did call 2 days before to advise of the cancellation.I had an epidural injection scheduled for June 25th. They canceled the appointment because I complained about the $150.00 cancelation fee. Which should have been waived due to the death in the family.************************ and his staff, ******************************* are arrogant and rude.I now have to find another Doctor to person the epidural!!! I am in pain and this isnt fair.Especially for a Doctor who took the Hippocratic Oath! Please help me

    • Initial Complaint

      Date:04/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband had a procedure on 3/27 on his finger. We had to prepay for the ************** $358 on 3/22 which was his 20% copay.. After the procedure, Florida Blue required my husband to only pay $179.85, we are owed a refund of $178.15. Florida Blue sent the payment to Florida Orthlopaedic on 4/9. I have been trying for a week now to get an update on my refund. I called on the 11th with the *** number and was told I would get a call back that afternoon. Still waiting. There is only one person that works in the Telecom **************. I have left 3 voice mails and the main line has sent 2 messages. Florida Orthopaedic has different departments for everything and one can't do the others job. I want my refund processed and sent back to my Credit Card. It is amazing to me how they wanted there prepayment right away and would respond quickly when you left a voice mail. However now that I am owed money, crickets. This is a lousy way of doing business for such a well know establishment. I have included the receipt for the payment and the Florida Blue claim. I have provided the *** number *********, to facilitate the refund. All I want is my refund that is owed me. Thank you for any assistance you can provide.

      Business Response

      Date: 05/02/2024

      Good afternoon

      After further review, the appropriate refund was processed on 4/23/2024. Attached is receipt of notice. We have also contact the patients wife to inform her of our actions. 

    • Initial Complaint

      Date:02/22/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service pause January 11th 2024. Account number is ********, and the claim ID number is ********. I paid $392.10 for services rendered that day. I originally went there because I was experiencing pain in my knee, and I had some X-rays done and I was also given a knee brace, which I was charged for. My problem is my mother has a flexible spending account, which I am a dependent, and she used her *** credit card to pay for the services! In order for the services charged to her *** account to be approved, she had to send a receipt or an explanation of benefits detailing a full description of services rendered, fully written, not with ************ codes shown. For example, if I had an Xray of the right knee, that needs to be written out, not with just the medical ICD 10 codes they keep sending me. The *** paid the amount that was due ($392.10), however we now owe them, because they paid it although it was not approved. This was simply because are written detailed explanation/receipt of benefits was not provided. I along with my mother have spoken to several people there, and two people sent an e-mail of what I thought to have been the explanation of benefits/detailed receipt, when all was on the paperwork were the charges, billing codes, provider name, reason, ins. plan, and nothing else. In order for my mom to not owe her flexible spending account, and for the services to be fully approved, we need that info, and for some reason, the institute is refusing to send a detailed EOB or receipt with the actual name of the services rendered.

    • Initial Complaint

      Date:01/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended an initial visit (including imaging) with FOI and was scheduled for a follow up. I had health insurance that they did not accept and so I was self-pay for this visit and imaging. When I arrived for a second visit I was told that I needed to have my health insurer (again, we had already established they did not take and I was self-pay) email FOI that it was OK to see me despite being self-pay. I was kept waiting for over an hour until I finally left. Again, I was told that the insurance company (which they did not take) needed to confirm that I could see FOI as self-pay. I cancelled all further visits and requested medical records to go to another doctor.I requested records in November of 2023 and received only the written imaging report (not the actual images which I had paid for). I had another appointment scheduled with a different doctor and needed the COMPLETE records (including the images). Now, some 4 weeks later I have yet to receive the images and am still waiting for a call back from FOI despite contacting them several times. I will now have to pay for additional imaging because FOI did not send the images to me. I seek a full refund of all funds paid to FOI for the medical imaging services as I needed to have them duplicated (at my expense) because the images were never recieved. ******************************************

    Florida Orthopaedic Institute, Inc. is NOT a BBB Accredited Business.

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