Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Commercial lighting falsely sold me lights and when I reached out I was promised a return label and still have not received it after nearly two weeks.

  Business Response

  Date: 07/17/2025

  RE: Complaint ID: ********
         Blackhawk Equipment Company
         ********************
        ******, CO 80002-1922
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of Blackhawk Equipment Company (hereinafter referred to as The Customer).  First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused.  Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  On 07/01/2025, ***** ******* called to return, in which we immediately provided him with a prepaid ***** return shipping label.  The label was EMAILED via ***** to ***********************************************.  The label was never printed and has since expired.  Please see screenshot attached.  To resolve the matter amicably, we are providing the Customer with another prepaid ***** shipping label to return the product(s).  Please make sure to download the prepaid label from this complaint.  Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed.  Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I do want to go on record stating that we did not receive the first shipping label, had we received that we would have shipped it back without using this service. I do appreciate the second label coming through this time, and the product is on its way back!
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me and offered free light samples. They also said a free gift (a blue cooler) would be sent out as a token of appreciation. 1 month later I received a bill for nearly $600 I tried to return the lights but was only provided a QR code that didn't work. Getting ahold of anyone is nearly IMPOSSIBLE. The invoices need to stop. Give me a proper way to send your lights back to you. Company is a SCAM.

  Business Response

  Date: 07/17/2025

  RE: Complaint ID: ********
         JLL
         *************
         ******, CO 80249-6403
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of *** (hereinafter referred to as The Customer).  First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused.  Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  On 05/19/2025, Mr. ****** ****** called to return, in which we immediately provided him with a prepaid ***** return shipping label.  The label was never printed and has since expired.  The customer was instructed to follow the instructions from *****'s email in order to print his prepaid label (NOT print the ** CODE, as advised on the call with Customer Service).  We are providing the Customer with another prepaid ***** shipping label to return the product.  Please make sure to DOWNLOAD the prepaid label from this complaint.  Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed.  Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We need to have this company to STOP calling our company and sending us boxes of light bulbs that are no longer needed in addition to the outrageous invoice in the amount of $1,194.22 i would like a return label so we can send the package back to where it belongs and not be responsible for the invoice and PLEASE request they do not contact us again .

  Business Response

  Date: 06/23/2025

  RE: Invoice #*******

   

  The ****** Group
  ******** **********
  ********************************************************************
  ************

  Thank you for your email.  Please accept our apologies for the inconvenience this matter has caused.  Please see attached prepaid ***** return shipping label.  Please print and affix the label to the box and provide to ***** for return shipping.  Once returned and checked into inventory, you shall receive full credit towards the balance of the invoice.  Lastly, we have flagged your account with "DO NOT RESELL" in order to prevent any future orders from occurring.  Thank you!

  Regards,

  Commercial Lighting Company

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ships you light bulbs that were not ordered. Sent an invoice for $44.21 per bulb.the same bulb from legitimate companies cost $5.44

  Business Response

  Date: 06/23/2025

  RE: Complaint ID: ********
         Five and Dime General Store
         *************************************
         ********, NM 875001
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of *************************** (hereinafter referred to as The Customer).  First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused.  Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.

  On 06/17/2025, the Customer contacted our *************************** and was assisted with the return request,  The product is in transit back to our warehouse and is scheduled to be delivered on Tuesday.  Once received and checked into inventory, credit shall be provided towards the balance of the account.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.  

  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651

   

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business called and spoke to our customer service person looking for me. They were told I was out of the office sick and didn't know anything about us buying bulbs or anything about this business as we've never purchased from them before. Today, 12 bulbs showed up at our door without any approval, authorization, and really no use because we don't have a light fixture that accepts the bulbs shipped to us. The phone and fax numbers from the packing list don't work. I emailed the business but don't know if I'll receive a response. We've offered for them to provide a return label for this fraudulent order but will need to invoice them for the disruption to our business and time spend to reach them so they fix their issue.

  Business Response

  Date: 06/13/2025

  
  RE: Complaint ID: ********
         The ***************
         *************************************
         ***********************-6880
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of The *************** (hereinafter referred to as The Customer).  First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused.  Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  Therefore, to resolve the matter amicably, we are providing the Customer a prepaid ***** shipping label to return the product(s).  Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651
  

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23465773
  
  I am rejecting this response because:

  Given the blatant lie, I now also require a formal apology admitting the wrong actions of your company and the "evidence" supporting the accusation that our employees aren't being truthful in this matter. It is impossible to provide excellent customer service when we were never a customer and an order is fabricated just because an unsolicited phone call is made. Looking at the BBB history and ****** reviews, CLC Bulbs has a clear history of trying to scam people. You'd make a lot more money actually selling the product instead of angering people with shady business practices. 

  Attached is the *** for the returned product via the label provided. Photos of the package and package being loaded on to the FedEx driver's truck by the FedEx driver can be provided if necessary. Delivered on 6/18. I'll keep any eye out for the apology of wrong doing and "evidence".

  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE RECEIVED A BILL FROM COMMERCIAL LIGHTING FOR $580.49 FOR COMMERCIAL LIGHT BULBS, CAME TO FIND OUT THAT A *** FROM THIS COMPANY HAD CALLED OUR SHOP AND TALKED WITH A TECHNICIAN OF OURS ABOUT SENDING OUT SOME FREE SAMPLES TO US, WE NEVER GAVE THEM A P.O (WE USE P.OS FOR EVERY PURCHASE. THIS COMPANY IS RUNNING A BIG SCAM, THEY PROMISE SAMPLES AND THEN BILL YOU HUNDREDS OF DOLLARS. TRYING TO GET AHOLD OF SOMEONE IS IMPOSSIBLE.

  Business Response

  Date: 06/13/2025

  RE: Complaint ID: ********
         Efficiency ***************************
         *******************
         *********, MD 21226
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ************************************** (hereinafter referred to as The Customer).  First,we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions,concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  Therefore, to resolve the matter amicably, we are providing the Customer a prepaid ***** shipping label to return the product(s).  Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651
  

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have received an invoice from a company that we have never done business with. It appears that this is a scam and many companies have reported them.

  Business Response

  Date: 06/01/2025

  RE: Case                #********
         Bristol Integrated Tooling & Automation LLC
         ***************
         *******, IN 46507      
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of *********************************************** (hereinafter referred to as The Customer). First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions,concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to record, monitor and review all sales calls to ensure accuracy, quality, as well as complete due diligence, prior to products being shipped.   Recorded calls are never altered or edited in any way. Furthermore, we require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  Therefore to resolve the matter amicably, we are providing the Customer a prepaid ***** shipping label to return the product(s).  Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23397035
  
  I am rejecting this response because:  We have never received any product from Commercial Lighting CLC. We don't understand why we have received a bill when no product was purchased.
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 06/07/2025

  Hello:

  If you look at the attached signed ***** proof of delivery, there is a clear signature of someone signing for the package.  Since we have evidence of the package being delivered to your location, we provided the prepaid ***** return shipping label.  Once the product is returned and credited, we can close the invoice.  Thank you.

  Regards,

  Commercial Lighting Company

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We continue to receive billing invoices from Commercial Lighting Company in *****, **. They have since sent us letters from a bill collector as well. We have never purchased a single product from this company. The billing representative says they talked to a person named "*****" to authorize the purchase over the phone, but we do not have a person of that name working for our company (we are a bar and restaurant). They continue to call and threaten that they will send us to bill collectors, but we have never purchased anything from their company and do not plan on paying this scam bill.

  Business Response

  Date: 06/01/2025

  RE: Complaint ID: ********
         Nitty Gritty
         ************************
         *********, WI 53562
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ************ (hereinafter referred to as The Customer).  First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused.  Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  We have notated our records of the Customers position, as well as attached the proof of delivery obtained from ***** as a matter of record.  W are also attaching a prepaid ***** return shipping label.  We would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23389751
  
  I am rejecting this response because:
  I would like copies of the recorded conversations and communications that Commercial Lighting says they have. We do not have history of the person who they say ordered and purchased these products working for us, so we would like to have all communications substantiated. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/07/2025

  Hello:

  Recordings, if one exists for this sale, are SOLE properties of Commercial Lighting Company and will not be provided in this complaint.  Per the notes on the sales order, Mr. ***** ***** was asked for his position, which his response was GENERAL MANAGER.  Additional details on the sales order, the General Manager requested a specific color of lighting, and a follow-up call was made on 04/04/2024 to confirm.  Thank you.

  Regards,

  Commercial Lighting Company

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23389751
  
  I am rejecting this response because:
  My husband and I own this bar/restaurant and handle all orders, invoicing and supply purchasing. In addition, we have not had an employee named ***** ***** in the position of General Manager here. To say the recordings, if they exist, are your sole property, is ridiculous and laughable - this is not a federal criminal trial. Please provide proof you spoke to any person who actually worked at this business in the area of supplies, purchasing, ordering, invoicing, accounts receivable, or a related department. You are calling a local bar, asking for what lighting color we use? I doubt you talked to anyone in the first place, much less someone who could even hear and understand what you were trying to authorize. Please quit sending collections notices for these items that we did not purchase. 

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/23/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/17/2025 Received a "Final Reminder Notice" with past due amount of $615.49. Our company has never used Commerical Lighting Company. An authorized company employee has never received any product or service from this Commerical Lighting Company. The notice does not provide any details of product of service.5/21/2025 Received a debt collection letter from ****************** with balance owing $615.49. Stating they represent Commerical Lighting company. The contact information provided on the debt collection notice is Commerical Lighting company. An authorized company employee did not order or accept any product or service from Commerical Lighting Company.

  Business Response

  Date: 06/01/2025

  RE: Complaint ID: ********
         Colonial Residence at ***********
         ****************
         *********, ** 98531
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ****************** at Stillwaters (hereinafter referred to as The Customer).  First,we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions,concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  Therefore, to resolve the matter amicably, we are providing the Customer with a copy of a SIGNED proof of delivery obtained from *****, as well as a prepaid ***** shipping label to return the product(s).  Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23361252
  
  I am rejecting this response because: Stillwaters Colonial Residence was no longer in business at the time of transaction and had no employees at this time.  A new ownership group took over Colonial Residence in August of 2024.  The names **** ******* and C. Reuicht were not employess of Stillwaters Colonial Residence.  They could be employees of the new ownership group.  Commercial Lighting company will need the reach out to the new ownership group to recoup charges.  Stillwaters name needs to be removed from invoice and collection attempts.  Invoice will need to be billed to new owners.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/07/2025

  Hello:

  On 11/25/2024, one of our Sales Representative called and spoke with **** ******* regarding a Holiday Promotion we were running at the time of sale.  Mr. ******* placed an order in return for a Hilshire Farms Meat & Cheese promotion.  During the sales call, Mr. ******* was asked multiple times if he was authorized to purchase on behalf of the Company, and his response was, "Yes."  We fulfilled the order, as well as sent the promotional item. Please see attached signed proof of delivery for the promotion item.  Proof of delivery of the 4ft LED LINEAR TUBES was already provided, along with a prepaid ***** return shipping label.  Please take note the signatures for the order of 4ft linear LED Tubes and the Hilshire Farms Meat & Cheese promotion are different. 

  Based on our findings, Customer is in possession of the product.  We have provided a prepaid ***** return label to return the product and receive credit so we can close the invoice. 

  Please let us know if there are any other question. 

  Regards,

  Commercial Lighting Company

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23361252
  
  I am rejecting this response because: Commerical Lighting is seeking reimbursement from Stillwaters Colonial who was no longer in business at the time Commerical Lighting placed the phone call.  I previously attached a bill of sale which is a legal document showing Stillwaters Colonial operations was transferred to a new ownership group on August 6, 2024.  This legal document is proof that Stillwaters Colonal no longer was in business and did not have any employees and therefore not responsible for the invoice due.  As stated previously Commerical LIghting will need to contract the new ownership group for reimbursement.  Again I have attached the legal Bill of Sale, please review the document.  Based on Commerical Lightings OWN ADMISSION stating they called and spoke with an employee in November of 2024 and the Bill of Sale legal document, showing the transfer of ownership occuring PRIOR to the phone call from Commerical Lighting Stillwaters Colonial is not responsible and is considering this matter resolved.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Better Business Bureau Subject: Complaint Against Commercial Lighting Dear *** or Madam,I am writing to file a formal complaint against Commercial Lighting regarding a deceptive business practice involving an unsolicited invoice and shipment.Details of the Transaction:Company: Commercial Lighting Address: ********************************************************************* Phone: ************ Invoice Number: ******* Invoice Date: 4/15/25 Amount Billed: $580.49 Shipped To: Agua Caliente Laundry Services, ***************************************************************************************** A representative from Commercial Lighting contacted my wife under the guise of confirming an address. No order was authorized or requested. Shortly thereafter, we received a shipment of light bulbs and an invoice. We have since discovered that this company has a history of similar complaints involving deceptive marketing and billing practices.We did not place this order, nor do we intend to pay for products we did not authorize. We are requesting that this invoice be canceled and no further communication or shipments be made. Please advise on the next steps for resolving this matter and protecting other consumers from these tactics.Sincerely,****** ********** Agua Caliente Laundry Services ***************************************************************************************

  Business Response

  Date: 05/06/2025

  RE: Complaint ID: ********
         Agua Caliente Laundry Services
         ****************************
         *******, AZ 85008
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ********************* Services (hereinafter referred to as The Customer).  First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused.  Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  Therefore, to resolve the matter amicably, we are providing the Customer a prepaid ***** shipping label to return the product(s).  Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23279542
  
  I am rejecting this response because:  we refused the shipment from Feb-Ex.  

  This same company tried this same scam quite a few years back.  Last time we did return the bulbs as requested, this time we rejected the shipment at the door.  
  
  Sincerely,
  
  ****** **********

  Business Response

  Date: 05/15/2025

  Hello:

  Please see attached SIGNED proof of delivery from *****--a publicly traded company with no affiliation to Commercial Lighting Company.  ********** someone at your location physically signed for the package.  See attached.  

  Regards,

  Commercial Lighting Company