Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2025, we had brand new gutters installed at our home, which were paid for in full. At the time, we believed the installation was completed correctly and professionally.However, during a recent rainstorm, we noticed that rainwater was not draining properly through the downspouts as it should. To document the issue, we recorded a video and, on August 25, 2025, sent it to your office at your request.We first spoke with Nessa, who assured us that someone would come to inspect the gutters. Instead, we received a voicemail from Manager ******, who stated that the issue was due to our not purchasing leaf guard protection. We find this assumption troubling, as no one from your company has come to our home to inspect the gutters in person. When I attempted to explain that the issue was not related to leaves, ****** became upset and ended the call abruptly.I then called back and spoke again with Nessa, asking to speak to Amandas manager. To my surprise, I was told that no names or contact information for supervisors could be provided. This response is unreasonable and unprofessional, as every reputable company should have a clear chain of command for customer support.We are simply requesting that someone from your team come out to inspect the gutters and correct the problem under the warranty provided. We made a full payment for this installation and expect the work to be done properly and backed by your warranty policy.

  

  Business Response

  Date: 10/03/2025

  We performed installation on May 6, 2025. Our representative let him know previous to this, May 6, 2025, that any removal and rehanging of the system voids the warranty. The homeowner then reached out to us on June 17, 2025, to tell us that he "got a deal from a roofer to replace the entire roof". Our representative let the homeowner know that this would void the warranty but that we could provide a price for removal and replacement. This quote was sent over the next day on June 18, 2025. After being given some time to deliberate, one of our representatives reached out to see if ********* had come to a conclusion on this project. On July 29, 2025, at 11:37 AM, a one "********* ******" made sexually inappropriate and vulgar comments toward one of our representatives. Remarks so vile we feel it is not appropriate quoting it here. 
  
  After this event, the homeowner's wife (Yoheyni) began taking on more of an active role in communicating with us. However when speaking to a supervisor, who was explaining that we had recommended the homeowner purchase leaf protection when we had done the original install in May, that any damage caused by debris in the gutters is not covered under warranty, as we had let them know ahead of time that leaf protection was recommended, Yoheyni became agitated and began insulting, yelling, and berating the supervisor. The supervisor was unable to get a single word in for several minutes, and then let the customer know that she would be ending the call if she did not stop. Yoheyni persisted, and the supervisor ended the call. 
  
  We have done everything we can for this customer, we have gone outside of our normal scope of work to coordinate with them and help them with their project, and every attempt at assisting the homeowner has been met with hostility and inappropriate behavior. We will not be working with this customer anymore. 

  Customer Answer

  Date: 10/08/2025

   
  Complaint: 23956051
  
  I am rejecting this response because: It's pure lies!!!  On Sep ******** ***** via email scheduled me for Wednesday, Sep 24, 2025 for someone to physically come out to my home to check our gutters.  I emailed her the day before on Sep. 23rd 2025, asking her the time frame (also via email). Nessa responded stating that someone by the name of ******* would be coming out to our property and that she would let her know to call me when she was on her way to our home. To my surprise instead of ****** coming out to our home as scheduled, I received a call from ****** stating that I needed the leaf guard without even physically looking at my gutters. I was upset as I should be because she is assuming I needed leaf guard without physically inspecting my gutters.  Who wouldn't be upset?  Instead of her handling the situation professionally, she decides to just end the call without notice. Now we are still currently having issues with our gutters, and they are under WARRANTY.  NO one has been out to look at our gutters.  We are just wanting A#! Seamless Gutters to fulfill their obligation under the WARRANT policy.  We just want a technician to come out and inspect our gutters and see what necessary repairs it will need.   WE have WARRANTY on these gutters.  Therefore, they have to comply and fulfill the WARRANTY.   
  
  Sincerely,
  
  Yoheyni ******

  

  Business Response

  Date: 10/09/2025

  Nothing in our response is fabricated or modified in any way. All data was recorded by logging systems on our phones, emails, and database.

  As stated in the warranty document: "Gutter must be maintained over the years and *debris must not pile up in them.*" Customer was recommended leafguard due to the number of trees in their area. Customer declined leafguard. Customer's *********************** are filled with debris. Lifetime warranty on leaks is voided.

  As stated in the warranty document: "Our company will not be responsible for gutter holding small amounts of water; we will not be responsible for accidental tree, *plant*, wood, splitting, roof damage or *acts of nature*." Customer was recommended leafguard due to the number of trees in their area. Customer declined leafguard. Customer's *********************** are filled with debris. 7-year labor warranty is voided. 

  20-year manufacturer's warranty is the aluminum manufacturer's guarantee on the quality of the aluminum alloy. It does not apply here, and would be through the manufacturer of the aluminum if it was anyway. 

  Our conclusion remains the same. Customer and his wife have been continuously hostile and inappropriate to our representatives. We will not be working with them any further. 

  Customer Answer

  Date: 10/14/2025

   
  Complaint: 23956051
  
  I am rejecting this response because: A#1Seamless Gutters continues to state that the issue we're having with our gutters is due to trees and leaves.  How are they sure of this?  When NO ONE has inspected our gutters.  They are purely going off of assumptions and not by actual determination.   Again, we have Warranty and someone needs to come out and inspect our gutters to see what the issue truly is. 
  
  Sincerely,
  
  Yoheyni ******

• Initial Complaint

  Date:12/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation date 12/4 Did not meet the quality standards, and the lights can not be re use after Needs new lights I paid $299/ lights

  

  Business Response

  Date: 12/15/2023

  Customer hired us to install her Christmas lights that was previously purchased by the customer elsewhere.  The double-sided tape would not stick to the paint that was on the house.  Customer was not charged and tip was returned as well.  We warranty only the lights purchased from our company.  Customer was given 3 referrals for other options and refused.

  Customer Answer

  Date: 12/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  i didnt receive any options to fix the issue and I have email and video captured on my property cam showed that they wont be able to do anything for me at this time (email) video shows the jnsfaller told me they are not professional and capable to do the job, that was best they can do ! So I want to know what was those 3 options?I had brand new lights and after your messed up unprofessional installation the lights no longer sticky, are you expecting that I keep a lights that no longer working ?
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/18/2023

  The lights still do work and the customer had purchased additional adhesive for our 2nd attempt.  As a reminder, soffits should not be painted and house should always be pressured washed prior to lighting installation for better adhering.  

  Customer Answer

  Date: 12/19/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I have purchased new lights for a professional installed (one area only, still has back area to finis),as same condition as when A# 1 were there, No special pressure wash or remove any existing paint needed, and my soffits are very clean at beginning, lights was installed by professional straight and  tight (with new lights) i called the lights company, to order to make the existing lights work is change all the tape to be brand new that needs to be purchased from them, if they wants me keep the existing lights, i will need them order tape from the company and change out on each lights, 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/2/23 A#1 Seamless Gutters replaced my cutters at a cost of $2806. On the day of installation the one area that I could see was the left front ridge cap by the garage and it did not meet with my satisfaction so I asked Ray to address that area. He left prior to checking with me. I was not pleased with the repair. My roof which had been replaced by ******** in February 2023 looked fine prior to the removal of my old gutters so I called ******** to have them check areas I could not see. Their representative took pictures and found 3 ridges that needed repair work for a cost of $1000 which they just lowered to $800. I sent the estimate and pictures to A#1 Seamless Gutters. I realize the gutter contract says they are not responsible for roof damage but since they caused the roof issue when removing the old gutters I expected they would take some responsibility. A#1 Seamless Gutters said they would send out Ray and Trent to do what I consider a makeshift repair at no cost to me. I did not agree to this solution.

  

  Business Response

  Date: 12/05/2023

  We have been in constant contact with our customer and have been back out to the house to determine what the cause of lifting ridge caps were.  Upon inspection of the said property showed the roofing company had back nailed the old gutter system to the house and did not use the regulation standard of nails in the drip, nor were there adequate amounts of tar used on the ridge caps and of said roof in question.  We have offered a simple clamp and tar method to the 3 ridge caps, which is standard practice, customer has declined.

  Customer Answer

  Date: 12/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am not satisfied with the attempted suggestion to “fix” the roof issues they caused. The roofing company I hired installed  the roof without issue and it passed the municipality inspection. The drip edge had to be nailed off at a minimum of 4 inches. The cap shingles were also installed to code and manufacturer specifications. Under no circumstance should my roof look like it does now. A#1 suggested putting a band-aid on the issue and I want a true repair to be performed to get my roof  back to correct standards. I will not be satisfied until the roof is repaired correctly.

  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 12/15/2023

  We do not agree.  The roofer added unnecessary nails to the existing gutter that had to be removed due to the poor installation from the roofing company.  This is an unfortunate situation for the customer and may be a standard practice from the roofing companies to gain additional monies from their customers.  We will not be paying for any roof repairs. 

  Customer Answer

  Date: 12/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  I am disappointed with your not taking responsibility for your workmanship and for blaming someone other than yourselves. Please see the photos shared in my original complaint. I will be posting to social media if I do not receive some type of monetary reimbursement.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When A#1 Seamless Gutter Solutions installed our gutters, they damaged our carport's flat roof costing us $850 to repair. I requested reimbursement from A#1 in writing, but have received no response. Our situation is complicated by the fine print in their estimate which disavows responsibility for any damage they may cause. I'm hoping the BBB can help us recoup that cost making unnecessary more arduous means.Mistakenly, I thought their damage caveat was intended to deal with a home's unforeseen defects and improper construction. In my case, they used it to ***** responsibility for not disclosing the possibility of roof damage ahead of installation and not taking adequate precaution while installing the gutters.Our roof was installed four years ago by a Certified Master Elite Contractor (Top 2% of Roofing Contractors In The U.S.) with over 100 years of roofing experience. Their work was permitted, inspected and approved by the city. Our roof was in excellent condition, properly installed. What could possibly go wrong?When I notified A#1 about the roof damage, I was told this damage could have been avoided if the roof's drip edge were installed differently. However, they acknowledged that was not common practice, nor required by code. They justified the method used to install the gutters as "standard practice." I confirmed with another gutter installer, with over 50 years in the business, that it was common practice. HOWEVER, it's also common knowledge that without adequate precautions it can cause roof damage. This is especially true around a flat roof which is less forgiving than shingles.None of this was disclosed ahead of time, nor does A#1 assume any responsibility for the damage they caused. A#1 even wanted to charge me to help the roofers make the repairs. Without A#1's help, I was told my gutter warranty might be jeopardized. I was not about to pay them to help correct a problem they caused. So we went with a less optimal solution that didn't disturb the gutters.A#1 claims "100% SATISFACTION GUARANTEED"; not my experience.

  

  Business Response

  Date: 02/16/2023

  ***** was wanting the drip to be undisturbed and sent a magazine photo of a gutter that was installed in tandem with a roof installation.  I explained to our customer that only a small amount of ********************** is installed in that fashion and that was indeed not standard practice.  Regardless we sent the service truck out to check and as well as a roofing company.  The findings were found to be from not the gutter or even the roofing material but the roofing installation itself.  Customer decided to re-hire his roofing company to reinstall the drip and securely fasten to the roof.  Our warranty does not fall within these roof areas.

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19390790
  
  I am rejecting this response because:

  A#1 DID NOT have a roofing company inspect my roof!!! Only A#1 employees with NO roofing expertise looked at the roof damage. The first visit was the person who installed the gutters. Neither time did their technician do anything more than look and speculate, no probing less they further damage the roof. ---------- Falsehoods and shirking responsibility seems to be the hallmark of A#1's warranty. This is reinforced by the many critical reviews and complaints A#1 has received. The one that best echoes my situation is the following: ---------- 1-*********** Review -- Garrison Urette -- ******************************* -- I am posting this to warn prospective customers that our professional experience with A-1 Gutters is extremely negative and we would highly recommend that people use someone else. A-1 installed gutters on one of our brand new office buildings. They installed the gutters incorrectly which caused substantial damage. When we informed them of the problem they responded with a continuous string of denials claiming such things as the building was old and in bad shape. This clearly wasnt the case since it was new construction and the initial installment of gutters. In short, they are dishonest and do absolutely unacceptable work.
  
  
  Sincerely,
  
  ***********************

  
  

  

  Business Response

  Date: 02/21/2023

  We did have a roofing company stop by at this location and report back to our company, this is our standard practice.  ********** review referred to is from a building that was left unfinished during the recession, it's common knowledge that a building or house left vacant deteriorates much faster.  This particular building was left with dirt floor inside the shell for many years during the recession and their roof was left unfinished as well, no maintenance of any kind on the gutter for several years.  There is no way to fact check ****** reviews which is always a concern of ours.