Business Profile

Dentist

Coast Dental

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

396 total complaints in the last 3 years.
115 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to coast dental office on July 23, 2025 for teeth cleaning. From itemized bill shows an amount billed twice for same service on same day for same teeth. I was quoted an amount I was owed and insurance would pay balance. Now they say I owe $110.00. Ive tried several times to resolved this issue. Now its going into collection.
Business Response
Date: 11/18/2025
No HIPAA on file cannot discuss patient account
Business Response
Date: 11/21/2025
Ms. REMOVEDreviewing your account and the billing ledger you sent, I could see how this ledger could imply that you were being billed for duplicate services, but please let me assure you, you were not. Due to the codes that we have to use when billing, some of the codes duplicate themselves, even though the hygienist might be cleaning a different portion of the mouth. I have attached the billing ledger we use so you can see that we billed you for the upper left (UL) and upper right (UR) side of your mouth for root planning and irrigation. In addition, I would like to add that adjustments have been made to your account, so your account balance is now lower the balance listed on this new billing ledger attached is correct.

Thank you
Customer Answer
Date: 11/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:11/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i had a consultation at the Palm Coast, REMOVEDlocation where I was charged $99. I told them my insurance would cover but I had to pay anyway. A week later my insurance sent me an EOB showing they paid the $99 and for another service they didn't provide. I have been asking for my $99 to be refunded since my insurance paid them too but I've been given the run around, the Palm Coast office kept ignoring my phone calls and when I stopped by to talk personally with the manager she dismissed me saying its up to the REMOVEDto refund my money, She didn't gave me any info as how to contact them to resolve this issue.
Business Response
Date: 11/13/2025
No HIPAA on file cannot discuss account
Customer Answer
Date: 11/18/2025

Complaint: 24136317

I am rejecting this response because:Im attaching a signed HIPPA form for the business to check my file that it was paid twice and I want a refund .

Sincerely,

REMOVED
Business Response
Date: 11/21/2025
Ms. REMOVED,
Your refund is being processed through the system, please allow some time for it to be reflected as a credit on your account.
Thank you
Customer Answer
Date: 11/23/2025

Complaint: 24136317

I am rejecting this response because:

Sincerely,I havent received the refund yet. When I do Ill will cose the complaint

REMOVED
Initial Complaint
Date:11/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i WEAS CHARGED $404 UPFRONT BY COAST DENTAL ALL BUT $150 WAS SUBSEQUENTLY PAID TO COAST BY MY REMOVEDPLAN COAST OWES ME A REFUND OF THE DIFFERENCE OF $254 ($404-150)THIS RELATES TO A SERIVCE ON MARCH 11. 2025.I'VE ASKED FOR A REFUND FOR SEVERAL MONTHS. MOST RECENTLY I WAS TOLD A REFUND WAS REQUESTED BY REMOVEDTO THE MAIN OFFICE ON SEPT 8 (REFUND REQUEST #REMOVED). REMOVEDTRIED TO CONTACT THE MAIN OFFICE MULTIPLE TIMES PER DAY OVER THE LAST SEVERAL DAYS INCLUDING LEAVING VOICE MAILS, THEY DO NOT PICK UP CALLS NOR HAVE THEY RESPONDED TO MY VOICE MAILS
Business Response
Date: 11/13/2025
Mr. REMOVED,
Let me look into your account and see what is going on. Please respond to this message so I know that you have received this.
thank you.
Customer Answer
Date: 11/13/2025

Complaint: 24114195

I am rejecting this response because:
They have promised to look into this for months and have done nothing. Theyve told me theyve escalated the issue a number of times. Not only are they unresponsive, but they are dishonest.
Sincerely,

REMOVED
Business Response
Date: 11/14/2025
Mr. REMOVED
We apologize for the frustration this has caused. We have advised the office to reach out to you in order to get you cc information for your refund to be processed.
thank you.
Customer Answer
Date: 11/15/2025

Complaint: 24114195

I am rejecting this response because:

I have, of course, have not received a call from Coast's local office (my experience is that Coast does not respond to emails or phone calls).

I'd like you to issue me a check on Monday morning for the $254 due me My mailing address is REMOVED; Please confirm.

Sincerely,

REMOVED
Business Response
Date: 11/19/2025
Mr. REMOVED,
There is a process for how things are processed. A check will not be issued; your refund will be issued back to you the same way you paid via credit card. I will be reaching out to the office to contact you.
Customer Answer
Date: 11/21/2025

Complaint: 24114195

I am rejecting this response because:

It's now been a week since I was told Coast local office would "reach out" to me in order to process a refund. I have not receive a refund, nor has anyone form Coast contacted me. I don't understand how a company can so consistently fail at doing the right thing.

Sincerely,

REMOVED
Business Response
Date: 12/09/2025
Mr. REMOVED,
This is not true I have personally left a voicemail for you to call me back and you have not. Please give me a call back at your earliest convenience and we will be able to get you your refund.
Thank you
Customer Answer
Date: 12/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED
I finally got my credit on December 5, nearly eight months later! Thank you BBB...I'm sure Coast would have ignored me for another eight months if you were not involved.

Sincerely,

REMOVED
Initial Complaint
Date:11/06/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been going to H31383033REMOVED3837REMOVED3031Hal H3338353034323636REMOVEDH in REMOVED, REMOVEDlast year and its qtr of 2025. The office and billing issues never got settled and as of today they still never responded to my complaint. Now as I need to see a dentist I decided to go to another store location in REMOVED, REMOVED. Told then weeks before that I wasn&#REMOVED;t pleases with REMOVEDlocation and wanted to change. No problem and set the appointment. Two weeks later I received a call from the new appointment Springhill location stating I can not use that store and have to go back to my original location. I called my provider and they never heard such a thing. So, now I&#REMOVED;m filing a complaint. I called H32363637333137REMOVED3637H in REMOVEDto the department days ago and never received a call back.
Business Response
Date: 11/06/2025
No HIPAA on file cannot discuss patient account
Customer Answer
Date: 11/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:11/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Scheduled and confirmed a new patient cleaning 2 weeks In advance. I get there and they said they dont do cleanings first visit and it would be 2 weeks until they can do a cleaning. My appointment was literally confirmed for a cleaning . Staff was rude and dont care at all. Front desk blonde manager lady didnt even pretend to care. Coast dental oldsmar is a waste of time
Business Response
Date: 11/17/2025
No HIPAA on file cannot discuss patient account
Initial Complaint
Date:10/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/17/2025, I went to Coast Dental for a cleaning, and they told me my insurance did not cover the deep cleaning, therefore my out of pocket would be $ REMOVED. They billed my Guardian Dental insurance $REMOVED. On 08/11/2025, Insurance paid $12.80, leaving me with a patient responsibility of $317.20. Therefore I was due a refund of $286.20. I have been fighting to get this back since I learned of it on 9/29/2025. I requested it at the office on 9/29/2025, and reception told me Coast Dental does not do refunds; that it remains on the account forever as a credit (despite State and Federal Statutes to the contrary), and if I wanted it back, I needed to call Corporate. I called corporate on 10/03/2025 and was told by REMOVEDthat he would forward a message to the office where I received services. On 10/16/2025, I emailed the office and put my request in writing with no response. On 10/23/2025, I called the office again and requested my refund and was told the manager was in a meeting that they would call back (no response). Today, on 10/28/2025, I called again at 12:15 p.m. and again spoke with a REMOVEDwho advised he would put in an escalation ticket for a call back and still nothing. Items on the invoice listed as "Periodontal tray, medication, gel) are truly not covered by the plan and were an optional purchase on my behalf (not in dispute).
Business Response
Date: 10/29/2025
No HIPAA on file cannot discuss patient account
Customer Answer
Date: 10/30/2025

Complaint: 24074993

I am rejecting this response because: I signed a HIPAA form for the BBB to use as needed and returned it to Ms. REMOVEDon 10/29/2025, and I have just emailed it to the provider.

Sincerely,

REMOVED
Business Response
Date: 11/10/2025
No HIPAA on file cannot discuss account
Business Response
Date: 11/13/2025
REMOVEDi have attached your account ledger as well as the REMOVEDfor your services for 2/17/25. The REMOVEDclearly states Patient responsibility for the services not covered. Your insurance paid less than expected for the first cleaning and paid on the visit of 9/29/25. According to REMOVEDand our records there is not refund due. I am more than happy to discuss directly with you via telephone if you like. Thank you
Customer Answer
Date: 11/18/2025

Complaint: 24074993

I am rejecting this response because:
1st - The "ledger" sent is invalid. It is nothing more than a copy of the handbill that was sent to me via email from Coast Dental. An actual patient ledger would show every line item including all services rendered, payments from the patient, payments made by insurance company and the date it was posted, all insurance adjustments and the dates that they were entered into their billing systems. And as I did go to an in-network provider and am therefore entitled to receive all insurance adjustments afforded by the dental insurance company.
2nd - The Guardian Explanation of Benefits CLEARLY indicates what my patient responsibility is for the charges that Coast Dental did send to them $317.20. Therefore, common sense dictates that I am due a refund! I also confirmed this with my dental plan on September 12, 2025.
3rd - When I was in the office on October 28, 2025, the receptionist confirmed that I had a refund due. Additionally, I have just gotten off the phone with REMOVEDin the call-center who sees that I have been calling that office about the refund due to me and I have been ignored for two months!
It's quite clear that Coast Dental is engaging in insurance fraud and stealing funds from their patient's.
Sincerely,

REMOVED
Business Response
Date: 11/21/2025
Ms. REMOVEDreviewing your account and the documents you sent in, your account was charged appropriately, and you are not due a refund. Although your insurance only paid $12.80 and it does say that the patient's responsibility is $317.20, your insurance does not account for ALL the REMOVEDyou had done on 2/17/25. Also, if you look at the fine print on your REMOVEDit specifically says to call your dentist to determine your actual financial responsibility.

In this instance per your treatment plan, you were charged a total of $1,150.20. We billed your insurance per their fees. What you saw on the REMOVEDwere the services not covered by insurance hence why they paid $0.00 and why you paid the amount you did. (I have attached the screenshots for your reference)

Thank you,
Customer Answer
Date: 11/21/2025

Complaint: 24074993

I am rejecting this response because: they are committing insurance fraud. I have spoken with my insurer multiple times, and they have advised me that I am due a refund. Multiple agents at the Coast Dental REMOVEDconfirmed I have a credit. I was overcharged for this service and to-date, I still do not have a full account ledger as they are required to provide to me. To this day, the "office manager" has refused to call me despite me leaving multiple messages and calls being escalated. I have no choice but to file insurance fraud against the provider.

Sincerely,

REMOVED
Initial Complaint
Date:10/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried several attempts to call the Coast Dental and speak with someone about my bill. Nobody answers the phone and I have called the following phone numbers several times :REMOVEDI have also left messages. I do not know how else to call or get in touch with Coast Dental and I have sent a letter to their billing PO BOX REMOVEDI was seen on 07/02/25. None of these procedures were done listed on this bill I received. I came in for a check up and had some sores in my mouth and throat on 7/2/25. They said they could not do a clean or anything that day. Only imaging due to the sores in my throat and mouth. They set up for a cleaning on 7/16/25. Due to the fact my problem was not resolved at Coast Dental, I went to my primary doctor. He told me I actually had strep throat and that the dentist should have known just by looking at my throat that it was an infection. His recommendations were not to go back to Coast Dental again and along with some antibiotics. Also your dental tech popped some of the blisters and my primary noticed as well, which is not ideal with an infection. I made several calls and messages to cancel my 7/16/25 per recommendations of my primary care doctor. I called everyday to cancel and to correct my bill. There shouldnt even be a bill. Nothing was done on 7/2/25 because the dental office told me they could not due to the fact that I had sores in my mouth. Only thing that was done was imaging which my dental insurance paid for.
Business Response
Date: 10/27/2025
No HIPAA on file cannot discuss patient account
Business Response
Date: 10/28/2025
Ms. REMOVEDI apologize for the confusion that was caused. Your account has been adjusted to reflect a zero-dollar balance.
Customer Answer
Date: 11/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. As long as my balance is $0 in my account as stated by REMOVED.

Sincerely,

REMOVED
Initial Complaint
Date:10/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received services from Coast Dental- REMOVEDafter the REMOVEDclosed abruptly. I shared with the office that I had a deep scale cleaning at the cascade office. I was told that I was mistaken because a hygienist could not perform that service. Nonetheless after 3 extraction later an a deep scale cleaning. I received a bill for additional out of pocket expense. I inquired with the office billing manager and was told she would look into it. I was later told after the investigation that it looked like duplicate services. Really! The deep scale cleaning that I shared information about and was told only a periodontist could perform. That was the charge. I paid the bill slowly. Please note the Coast Dental now promote deep scale cleaning g by dental hygienist .
Business Response
Date: 10/20/2025
No HIPAA on file cannot discuss patient account
Initial Complaint
Date:10/14/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I scheduled a cleaning appointment on 9/28/2025 for 2 pm on 9/29/REMOVEDa call on 9/29/25 to reschedule for 9/30/25. On 9/30/25 appointment canceled because facility had no water. Rescheduled for 10/1/25.Initial appointment made on line in response to email promising a free Intelisonic toothbrush if appointment made by 9/30. On 10/1, after cleaning was completed my request for the toothbrush was denied by the person in charge whose name is REMOVEDwith no explanation. I feel I am entitled to the free toothbrush.Appreciate your assistance in resolving this issue.
Business Response
Date: 10/15/2025
No HIPAA on file cannot discuss patient account.
Customer Answer
Date: 10/16/2025
I am having problems in downloading the Hippa form. Can you email the form to me.
Thanks,
REMOVED
Business Response
Date: 10/22/2025
Good afternoon, I have spoken with the office regarding this situation, and they will be honoring the promotional toothbrush offer. The office will be reaching out.
Initial Complaint
Date:10/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Starting from 2024 I went to Coast Dental because it was in my insurance network. Everything was fine, and they repeatedly told me I had good gums. All of a sudden they told me I had gum disease and needed deep cleaning 4 times a year for 2-300.00 per visit out of pocket, that my insurance didn't pay for. Just recently they told me I had 2 cavities and needed 2 new crowns costing me over REMOVEDagain that my insurance didn't pay for. They told me that I could not go back to regular cleaning because there was a law. I went to my previous dentist today that my new insurance covers and was told I did not have gum disease, they took an xray. and that yes my crown was out of shape and not inserted correctly. I still question the need for these two new crowns. He also told me that my insurance DOES cover all the services I had been receiving at coast dental.
Business Response
Date: 10/27/2025
Ms. REMOVED,

A thorough review of your account was done, and it was determined that your insurance did cover your cleanings and your cleanings were billed through your insurance company. Your insurance did not cover the cost of the additional services that were added in for the cleaning that were requested. Some of the services not paid for by insurance included: REMOVED, fluoride, and the gingival irrigation, these are services that you as the patient have to sign off on in order to receive. I have attached the signed paperwork for your reference. In reference to your other complaints regarding your gum disease and cavities, I cannot speak for the diagnosis by the dentist, but I can discuss the crowns. Per your insurance policy we charge you what we are allowed to charge you for your crowns, which is what we did. At no point did Coast fully charge you for its services without sending a claim to your insurance company first. I hope this clears up any confusion.
Thank you.
Customer Answer
Date: 10/28/2025

Complaint: 24010353

I am rejecting this response because: After going to another REMOVEDit was determined that I DO NOT have gum disease, thereby fraudulently charging me for the deep cleaning processes. Upon research, there is NO LAW stating that I can not go back to regular cleaning after being diagnosed with gum disease. I refused the deep cleaning and was told it was a law that I could not go back to regular cleaning. Also, could you please provide the name of the REMOVEDthat diagnosed gum disease? The x-rays do not fully indicate a cavity in my front tooth, so I suspect that was unnecessary as well. (a new crown). The work was not adequate and the second REMOVEDagreed and filed down the crown so that I could eat, bite, chew, which is still not totally satisfactory. The whole dental office told me that there was a law, from the receptionist, to the dental assistant at Coast Dental.

Sincerely,

REMOVED
Business Response
Date: 10/30/2025
Ms. REMOVEDthorough review of your account was done, and it was determined that your insurance did cover your cleanings and your cleanings were billed through your insurance company. Your insurance did not cover the cost of the additional services that were added in for the cleaning that were requested. Some of the services not paid for by insurance included: REMOVED, fluoride, and the gingival irrigation, these are services that you as the patient have to sign off on in order to receive. I have attached the signed paperwork for your reference. In reference to your other complaints regarding your gum disease and cavities, I cannot speak for the diagnosis by the dentist, but I can discuss the crowns. Per your insurance policy we charge you what we are allowed to charge you for your crowns, which is what we did. At no point did Coast fully charge you for its services without sending a claim to your insurance company first. I hope this clears up any confusion.
Thank you.
Customer Answer
Date: 10/31/2025

Complaint: 24010353

I am rejecting this response because: This is not totally about money. It is about dishonesty. You have not addressed the fact that I paid out of pocket for gingival irrigation which was not a necessary service and thereby constitutes fraud. Another dentist told me that I DO NOT have gum disease and never did. A thorough investigation would identify the person who diagnosed me and their justification. The fact that I was told by everybody in the office that there was a law that you could not go back to regular cleanings after being diagnosed with a gum disease is totally a false claim. A prudent investigation would get to the root of these problems and address them honestly. Surely you have records of these proceedings. Can you prove beyond a reasonable doubt that I have gum disease? If I did, in fact, the records would reflect that. That fact alone, makes me wonder about all other proceedings at your office. If you are so diligently researching my financial records, surely you have access to the heart of the matter, my diagnosis and consequences, including financial loss. The fact that you "can't speak" as to these matters constitutes deception and thereby an admission of guilt.

Sincerely,

REMOVED

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Coast Dental is NOT a BBB Accredited Business.