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Business Profile

Dentist

Coast Dental

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coast Dental has 174 locations, listed below.

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    Customer Complaints Summary

    • 413 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint regarding a billing discrepancy with Coast Dental, located in ***********, *******. On May 16, 2025, I received teeth whitening services for which I was quoted a fee of $200.00 and paid in full on that date.Since that time, I have made several attempts to resolve this issue directly with Coast Dental, including multiple calls to their corporate office, help desk, and the service provider's office. Unfortunately, I have not received any response or assistance in addressing my concerns. My experience has been highly unsatisfactory, and during one of my calls, I spoke with an employee named ********, who was unhelpful and abruptly ended our conversation.I am deeply concerned that the funds I paid for the services may have been misappropriated. This lack of communication and support from Coast Dental is unacceptable, and I am seeking your assistance in addressing this matter.

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a partial denture - 4/2/24 - received it in July or so - it broke in August or so and tried to recreate. The new dentist ruined each version made by the lab by putting it into warm water. IT is made of wax The dentist referred me to another dentist and asked for me to get a refund on 2/3/25. Was told it takes 6-12 weeks. I paid $600 and my insurance paid another portion. I received $330.0 on 5/27/25 - told they sent $220 back to my insurance company. Not sure why that is. ***** ***** in the corporate office told me I would not be charged lab fees and that they had to do an audit on my account - still not money received as of 7/2/25. DO NOT USE ANY OF THE OFFICES OF COAST DENTAL AS THEY ARE CROOKS AND THEIVES.

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I went to a coast dental in ********* , in October of 2024. Someone from *********** was suppose to call me about a cavity. I called lake city 10+ times and no one ever got back. Now to the people in *********** I called them several times about an adjustment because the new dentist i have to see did a full blown root canal because these people with coast dental were completely negligent with my teeth and care. The dentist at coast dental didnt get all the broken down stuff out of my tooth after he drilled it for a "fill" my new dentist said basically my tooth is trash because they left the cavity never fixed it and when they drilled on said tooth and out the fill on it it wasn't even on properly. Causing the pain and swelling in my lower cheek. We have been to the office and the fat white billing lady cussed my husband out when he asked for paperwork on said tooth and a refund for the medical negligence she told him 20$ is all my tooth was worth. I'm not sure how they run this business but it clearly needs to have inspectors and board of health in there. They haven't even called me back after the numerous calls we have made. Feel free to call and email me with an questions. My husband is always willing to answer questions as well.

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service i was charged, wasn't provided. the office on *****************. I repeatedly call the office back in 2021 and complain now I get an outstanding balance for 999 00 for nothing. I haven't been or referred anyone to this office in 4 years. It was nothing but a scam. I had insurance and they still over charged me. Bad business

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September through October of 2024, I sought Dental work. This was completed to the best of their abilities, and I was asked to pay any and all (in some cases above) patient contributions day of. There was no billing needed. The bill I received does look legitimate.I just received a bill on June 10th, 2026, stating I owed $25 without any description as to why. I have tried calling them on many occasions, just to get answering services with promise of call ********** which was the due date (6/25), and unable to reach anyone via phone, I went to the office at 4:14pm, it was closed. No hours on the door. I called one more time at 4:24pm and received another answering service. All of which trying to get more information out of me, which starting to seem like a scam considering how every attempt to discuss my bill has gone. I made the payment to avoid being considered delinquent but will be contacting my bank and any other agencies I can to report this. I personally do think they should be allowed to conduct business at this point and all signs point to them getting hacked, losing my data and going out of business. At one point I received a call from someone shortly after that last call, they left their first name, did not reference where they were calling from and asked me to return the call. When I called, it stated the caller you are trying to reach is unavailable. I do intend to contact the *** as well.

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The $91 bill was from a previous visit to Coast Dental in early 2024. When I went to Coast Dental on November 13th, 2024 to get a tooth pulled ($144), I told them I wanted to also take care of my previous balance while I was there. The receptionist seemed to be having a difficult time finding my previous balance, so it seems that she must have just added ANOTHER $91 to my invoice for that day, which I paid using CareCredit. Now, in June of 2025, I am receiving emails saying that they are going to forward this "debt" that I have ALREADY PAID to a collections agency. I have tried repeatedly to contact Coast Dental regarding this issue, and they tell me every single time that they will forward it to the district manager, who will call me back to resolve this issue. To this day I have not received a call back, and I have been calling them every single day since June 4th.

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had dental serves done on 2/12/2025. I was charged twice for *******. I have been in contact by telephone and went down to the office. I was given a copy of the refund/adjustment receipt. However, I have not received the amount back. Not only has it been 5 months, I now cannot get the office to answer. When I went to the office 3 weeks ago I was told the amount would be back in my account by the end of the week that was on 6/42025 and I have had no resolution. I have called their corporate number and have received no call back from them. Not only am I out the original amount but now interest being charged to my card for the last 5 months.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3004-42322 ***************************************************************************************************************************************************************************************************************************************************************************************** ************** June 22/ 2025 To Whom It May Concern, I'M DISPUTING THIS CHARGE. YOU ARE ONLY SENDING ME THIS EXTRA CHARGE BECAUSE I STOP COMING TO YOUR OFFICE, BECAUSE I WAS NOT TOLD OF THE EXTRA CHARGE UNTIL I STOP COMING TO YOUR OFFICE. I HAVE THE RIGHT TO SWITCH DENTAL OFFICE OR PROVIDER TO ONE THAT'S CLOSEST TO MY HOME AND WITH BETTER CUSTOMER SERVICE. This is poor and bad communication to customers. can you explain to me what are you charging me for?... I came into your office on the 12/16/2024 for a regular office visitcheckup, to do a regular *************** at your office... with my insurance coverage. There was nothing done above a regular *************** which took about 20 minutes, because i have a advanced gum condition which provend me from doing a deep cleaning. I was told no deep cleaning until I get a gum treatment kit. At no time I was told or informed that there will be a co-pay of $439.60 that i will need to pay in addition to my insurance coverage.All other gum treatments and denture works was paid to Coast Dental in full by two loan i took out from ****** loan for over $4,000 for which I'm still struggling to pay back right now. IF I WAS INFORMED ABOUT THE EXTRA PAYMENT I WOULD STOP YOU... AND SAY NO TO THE TREATMENT SINCE I HAD A Sunbit loan payment of over $4,000 to pay back, and I'm finding it very hard and struggling to make the monthly payments. I can NOT take on any hidden cost on my payments since I already struggling with two loan payments that was taken out in your office with ****** loan to cover all other expenses associated with my dental ********** treatment there. HIDDEN COST TO PATIENT CAN CAST DEPRESSION AND PAIN. ****** ******

    • Initial Complaint

      Date:06/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Coast Dental on May 14th to establish dental care with a new dentist as I have recently relocated to this area. They performed x-rays and periodontal maintenance cleaning, which totaled $1667 (me paying $675.80 and the remaining balance was to be submitted to insurance) per the treatment plan they provided me. They in turn submitted a claim to my insurance company for over $4k which of course was denied and now they are trying to bill me for an additional $797. There is no way that anyone is paying almost $1500 for a deep gum scaling/cleaning. I believe they are purposefully submitting fraudulent claims to the insurance company for services, based off this transaction and the *** (explanation of benefits) I received from my insurance company for this service.

      Business Response

      Date: 06/19/2025

      No HIPAA on file to be able to discuss account 

    • Initial Complaint

      Date:06/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coast Dental Riverview Date of service : 06/10/2025 Amount if money: $308 (second opinion new dentist) and $451 for quote cavity filling from new dentist Business gave unnecessary diagnosis of periodontal disease that needed deep teeth cleaning quoted at $1080 and 1 cavity ($59). Got a second opinion on 6/11/25 with out-of-network provider from insurance did not have periodontal disease, and found 2 cavities just needed prophy cleaning, which they charged $308 - out of network and quoted $451 for 2 cavities. Tried contacting the office manager and completely dismissed my call, did not provide an email. Contacted corporate office, left message and says they will call in 7-10 business days. Have not received a response. Sent email today to a corporate email I found online and to the office email provided by customer service. Have not received any response.

      Business Response

      Date: 06/17/2025

      Ms. ******, I do not see where you paid Coast Dental $1,000.00 for services. You were seen on 6/10/2025 for a complete exam and x-rays, you were provided an ESTIMATE for recommended services based our providers diagnosis and what he felt was the best course of treatment. I understand you went for a second opinion to another Dental office, where they recommended a different option to you and that is your right to do. However, that doesn't mean that our provider over diagnosed, that is that other Dental Office opinion which is irrelevant as we can opinionate they under diagnosed you.  We regret you did not feel comfortable with our provider, but we are glad you were able to resolve your Dental needs elsewhere. However we do not feel any type of refund for services you did not receive or pay us for is warranted.

      Kind Regards

    Coast Dental is NOT a BBB Accredited Business.

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