Business ProfileforCoast Dental

On December 8, 2023 I inquired about a teeth whitening. They informed me that the cost would be $200.00, that it could be done right then. I waited, told to retun Monday, December 11th at 9:00.On December 11, 2023, I returned & waited for 1 1/2 hrs. before they took me in, took X-rays.The procedure did not go well. The tech could not fit the appliance in my mouth, tried 3 different types/sizes. Upon application of a gel like material, I immediately felt excessive burning, etc. She explained that the burning would subside, be patient. I motioned for a ************** so I could chat during this time because of the pain I was feeling. Another technician came in & questioned her tactics, she replied "I know what I'm doing". When my tech left the room, the tech said "I would NEVER do what she's doing and it was all wrong!" I started worrying! After 15 minutes, I wrote on my pad "Please stop Now! Im done! Stop!" I could not endure anymore, the burning, swelling, sensitivity. She wiped me clean with water. She lead me out of the office by my hand "Dont worry, ur insurance has taken care of the bill..." ***** my mouth, gums, fingertips were blistered, eating. drinking painful. After 5 days, I called the office manager to explain what happened. She said she would get back to me...she didn't, instead I have been getting bills from their office for $487.00 (they quoted me $200.00). I think they have acted in a non professional way. I am not sure what recourse I can take. I feel that my visit was mishandled from the beginning. There was no "Whitening" of my teeth during this process...I sent them photos of my mouth, gums-but no response from their office.Also, they are sending me emails demanding that I owe them $487.00! That is double what they quoted me. Thank you, ****************