Complaints

This profile includes complaints for Suncoast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Suncoast Credit Union

  6801 E Hillsborough Ave Tampa, FL 33610-4110

• 

  Suncoast Credit Union

  950 W Fletcher Ave Tampa, FL 33612-3358

• 

  Suncoast Credit Union

  1533 Matthew Dr Fort Myers, FL 33907-1734

• 

  Suncoast Credit Union

  26232 US Highway 19 N Clearwater, FL 33761-3580

• 

  Suncoast Credit Union

  1711 E Oak St Arcadia, FL 34266-8925

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello again my name is ***** today September 24 2022 I came to the area of Suncoast bank on ****** ** to put money in the card on Suncoast around 7:55p.m to 9:00p.m I want it to put cash in my account card and the machine said it do not read my pin I do it like 2 times over the *** machine drive Thru and it denies me to put the money in the machine very frustrated because I need to make a payment and none of this bank Suncoast or chime want to accept the cash into my account one of them froze my account and the other bank said the pin is not working is crazy I have the pin write down in a piece a paper is crazy I feel Somebody is stalking me all the time I want to put money into my account but this bank drive thru denies me to put the money also, is a shame and very disappointing this new administration is very corrupted. Let me told you with Mister ********** *********************** I do not have a problem let me know please if this problem is related to political parties because I will get a lawyer if this is happens. Cant discriminate me because I vote for Mister ********** *********************** let me remind you we still have democracy and a freedom of speech in the United Estates Of ******* this is not **** this is United Estates of ******* and they have to respect the law and the constitution other wise they have to go to jail or get them fired or go back to their countries all the people who abuse the power including all the staff of the new administration of ***** . I need you please to investigate this bank and the workers too because they bringing the communism here in ******* cant do that I will fight for my right and my stuff and my money Suncoast is not the first time this bank have done this thing for me is been a couple times denies me to put the money in the *** I feel is somebody is watching all my movements with my money when I transfer money into my account I have to change my password like 4 times because I feel somebody is stalking me on the bank.

  Business Response

  Date: 10/05/2022

  This response is being provided by ******* (ID ****), Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for the opportunity to research your concern. We attempted to contact you at the phone number and email address provided, however we were unsuccessful. While we are unable to discuss account specific information on this public forum, we hope this information can be of assistance. To deposit/withdraw to/from your Suncoast account, you must be using you Suncoast *** or Debit card. If you are attempting to transfer money from another financial institution to Suncoast via ***, you would use that financial institutions card and PIN to first withdraw the cash. Then, you would use your Suncoasts *** or Debit card and PIN to deposit to you ********************* account. To determine the *** locations that the other Financial Institution works with, we recommend contacting them directly.To discuss this in more detail, I am happy to take your call at ***********************.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My step dad passed away 09/04/2022. Mom went to the bank on Tuesday to get his money, but was not able to without the death certificate. Before she received that, Suncoast sent her a letter stating that they were taking over the account as executives and sending the money back to SSI. She went up there 09/21 with certificate and letter in hand along with reassurance from SSI that she was entitled to that money. They denied the letter and even with the certificate said they can't help her. The manager apparently got involved to straighten everything out. Mom went back a final time 09/22 and was cut a check for $250.00. There was about $650.00 in that account. They took the remaining $400 for no reason and still told her that they couldn't see what was in the account even with her having the letter from them seizing the remaining over $600 and her bank statement stating what was left after bills.

  Business Response

  Date: 10/03/2022

  This response is being provided by *****, ID **** Member Escalation Analyst with Suncoast Credit Union. We appreciate the opportunity to review your concerns. We made multiple attempts to contact you at the number provided to discuss your concern; however, we were unsuccessful. Additional details are needed to further assist in researching this matter. We welcome the opportunity to speak with you at your earliest convenience; I can be reached at ***********************.

• Initial Complaint

  Date:09/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I banked w/ Suncoast Credit Union for a few years then closed my bank account with them in 2015. I am trying to sell my vehicle that was NOT financed through them by the way only to find out that they have a lien on my vehicle. When I called the bank to inquire about said lien the representative told me there was no lien. Now what do I do?! I can't sell my car because they have a lien on my car that they say they don't have. I found out about the lien through my local dmv who told me Suncoast has a lien on my car therefore I have to settle a debt with them to get my car title to be able to sell a vehicle that I owe no money for. I paid for my car in full at time of purchase

  Business Response

  Date: 10/03/2022

  This response is being provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with us. We have attempted to contact you but have been unable to reach you. We can confirm that the lien on this vehicle has been released. Our research was unable to locate any documentation indicating that Suncoast requested to be added as the lienholder.The dealer may have added Suncoast Credit Union as the lien holder at time of purchase and the lien was placed in error. We apologize for any distress this may have caused. If you have any questions, please feel free to contact me directly at ****************************.  

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account. Delete this unverified and inaccurate account.

  Business Response

  Date: 09/22/2022

  This response is being provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for giving us the opportunity to research this matter further.  We partnered with our **************** Leadership team to review your concerns. We confirmed that this has been previously resolved. We suggest contacting your legal counsel in regard to this matter. 

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve this issue since I first discovered I didn't receive my income tax refund direct deposit.In **************************************************************** an account that was off by one digit but had my name associated with the deposit. Suncoast didn't catch that the name didn't match the wrong account number and accepted the deposit. I've been into a branch office two separate times and talked to ***************************** and the second time a branch manager whos card I don't have on me right now. Both Suncoast Employees told me they can see MY refund with matching dollar amount, deposited same date as my documentation provided by the ***, going into this other account. However, I was told that *** tax refund deposits don't have a name associated with the deposit and therefore they hold no responsibility. I contacted the *** and filed a form ****. *** response was that they reached out to Suncoast asking for resolution assistance but received NO response. Over the phone, I was also told that this happens and that Suncoast should never accept an *** deposit in an account that doesn't match the name on the refund deposit. They told me that names ARE associated with their refund deposits and said in the past when this happens, financial institutions reject deposits because it looks suspicious. In a world of massive fraud that would make sense. Instead this institution makes is very easy to give money to someone else that it doesn't belong to.Also, I haven't been provided a contact person for the department who I should be dealing with directly and basically told sorry but tough luck. Suncoast has made ZERO attempt to help. There has been NO follow up contact person asking if they can assist. I feel like they want me to just go away.The *** is impossible to contact and make an in person appointment with.I am caught in the middle and very frustrated.

  Business Response

  Date: 09/22/2022

  This response is being provided by ****** (ID *****, Member Escalation Analyst with Suncoast Credit Union. Thank you for reaching out and bringing your concerns to our attention. We have partnered with our EFT department and are currently reviewing this matter. We will respond accordingly once this research has been completed.If you have any additional concerns, please feel free to contact me directly at ***********************.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In october of 2021 suncoast credit union sent to the credit Bureau that i had take out a loan in the amount of $14,511.00 i never took out a loan,and the credit union said that i never took out a loan.When i brought this to their attention they made excuses and said it could not happen but it did.I asked to speak to some one in management or a supervisor they said their was no one in the building for me to speak with but if i leave my number some one will call me back in maybe a few hours.I called a total of two times and got no where.When i called the third time i got a supervisor who told me no you did not get a loan there is no loan in the system.when i told the supervisor that by sending it to the credit Bureau it droped my credit score by 44 points i was told they do not control that,true but they caused it to happen and they need to fix it,with that she said not our resposibility.Then they sent me an e-mail with all kinds of things i need to do to fix it.well no they caused it they will fix it.The supervisor admitted it was their fault and they still refuse to fix it..

  Business Response

  Date: 09/15/2022

  This response is being provided by ******** (ID ************ Member Escalation Analyst with Suncoast Credit Union. Thank you for taking the time to speak with me on 09.14.2022 regarding your concerns. As discussed, we reviewed the history of the loan in questions and confirmed that it is reporting accurately. To ensure equality to all members, we must uphold our duty to truthfully report payment history; this is a requirement set forth by the Fair Credit Reporting Act. There will be no updates made with credit reporting agencies at this time as no credit union error was found. We appreciate the opportunity to review your concerns. If you would like to discuss this matter further, please feel free to contact me directly at ****************************.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed Chapter 7 due to the downturn in the economy from COVID and SCU is the ***** (2nd mortgage) lender. I was never late either before or after bankruptcy. Because I didn't reaffirm the ***** loan, they denied login access and transparency on the amount due each month. I fear they will alter the amount due and I won't know, after which time they can claim I was delinquent and try to foreclose...

  Business Response

  Date: 09/20/2022

  This response is being provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for giving us the opportunity to research this matter further.  We partnered with our **************** Leadership team to review your concerns. Due to the status of the Bankruptcy filed we are unable to provide online access at this time. We suggest contacting our Bankruptcy team for monthly updates on the ***** and/or if you would like to discuss additional account specific details. They can be reached at ****************************.
  

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 18006039
  
  I am rejecting this response because: they indicate their position is to deny online access (window of transparency) into what is owed...
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/23/2022

  This response is being provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. We understand your frustration and would like to discuss this matter further. As stated previously; due to the status of the Bankruptcy filed we are unable to make any changes at this time. This is a public platform;therefore, we are unable to discuss account specifics. Please contact our Bankruptcy team to discuss account access details. They can be reached at ****************************.

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18006039
  
  I am rejecting this response because: same response as before - unwilling to provide window of transparency into what is due...

   
  ***********************

• Initial Complaint

  Date:08/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced a car loan with Suncoast over a year ago. I'm now trying to sell said car, and it turns out, the loan department never filed the paperwork with the dmv to transfer the title into their name as the new lien holder (it's been over one year). The dmv is an out of state dmv due to us being military but the loan documents they had me sign and NOTARIZE included a power of attorney form so that suncoast could transfer the title. I can't sell the car now and who knows how long it will take the dmv to process the transfer, leading to money lost on my part as the offer will of course go down, and I will have to continue making payments on the loan. Every time I try to call the loan department they are unhelpful. I also need to have someone removed from the title because they were on the old loan but not the newer suncoast loan.

  Customer Answer

  Date: 08/23/2022

  I have sent 4 messages and called 3 times regarding this now. I have still not received a response.

  Business Response

  Date: 09/06/2022

  This response is being provided by ****************(User *****, ***************** Manager at Suncoast Credit Union. We thank you for reaching out to us regarding your concerns. We have partnered with our Consumer Loan Fulfillment Team and they are currently reviewing your concerns. We will respond accordingly once our research has been completed. If you have any additional questions while we work to resolve this matter, please feel free to contact me directly at ***********************.

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17895397
  
  I am rejecting this response because:

  nothing has been resolved. Im open to hearing what the follow up will be, but at this time, nothing has been done.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/08/2022

  This response is being provided by ****************(User *****, ***************** Manager at Suncoast Credit Union. The Consumer Loan Fulfillment Supervisor confirmed that he spoke with you on Wednesday, September 7th, regarding your concern. We hope this concern has been resolved to your satisfaction and if there is anything further that we can assist you with, please feel free to contact me directly at ***********************.

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17895397
  
  I am rejecting this response because:

  yes, suncoast finally remedied their mistake, but did not offer any recourse for my lost funds due to this mistake. The car offer I had expired, Ive been paying additional interest on the loan, and in insurance for a car I would have sold 3 weeks ago had suncoast never made their mistake. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pd a merchant by ck. Merchant tried to deposit ck by mobile app. Suncoast told merchant there were no funds. Called suncoast and they ckd and confirmed I had funds there. I asked for letter stating this to give to merchant and they told me they'd email within 5 days. I still have not received. Also merchant was charged a $10 fee which I paid him along with actual ck value so he didn't have to wait any longer. Suncoast told me to have merchant call them to reimburse fee but I already pd him so requested it made back to my account. I would like to discuss situation with higher ups. This has been a complete embarrassment and run around. Not happy with service and his far.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 6, 2022/08/31) */
  This response is being provided by Gabriela (ID ****** Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for giving us the opportunity to research this matter further and for taking the time to speak with me. During our conversation, we confirmed that this matter has been resolved to your satisfaction. If you have any additional questions or concerns, feel free to contact me directly at ************ extension XXXXX.
  
  
  Consumer Response /* (2000, 8, 2022/09/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you for handling this

• Initial Complaint

  Date:08/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) At Closing I was told by Suncoast Credit Union (SCU) I could get disability insurance added to my mortgage at any time. When I called later, I was told it could not be added. 2) I am being told by SCU my monthly payment is widely varying amounts. I am currently receiving notices my mortgage payment is $634. I am told it is currently listed as $701 on my credit report. The beginning of the year I was told $634 for the entire year. When the foreclosure stated and I called SCU I was told $703 and then $701. At one point $738?3) I had Cancer prior to the pandemic and was left immune compromised because of the medication. I was let go from work because I could not do my job immune compromised. *** told me to fill out paperwork for, "Suncoast Solutions" and directed me to go to the branch for help with the paperwork. The branch refused to allow me to use the empty office for this and I was forced to give my private info in the middle of a very busy ******** Once submitted the Suncoast Solutions paperwork I was repeated told they were reviewing it. After a long period, I was told the paperwork was too old and needed to be redone. 4) After the foreclosure I phoned HUD. *** said SCU should have informed me about, "The Home owner ***************** A fund setup for, "people like me". I was phoning SCU repeatedly and was repeatedly told there was no further help available. This fund closed approx. 3 days before I knew about it. 5) I fell behind on my mortgage payments Feb and received a foreclosure notice via certified letter. I immediately went to SCU and got it caught up to March. I sent a mortgage payment in May for $1500 and in June for $700. Although I had always paid my mortgage the same way these payments were not applied to my mortgage account. Instead, they were put in an inactive account. 6) I received NO notice of foreclosure, no certified letter. I received letters from attorneys soliciting me to," allow them to help with my foreclosure". I i

  Business Response

  Date: 08/30/2022

  This response is being provided by ******* (ID ****), Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for the opportunity to research your concern. We are thoroughly researching your claims. Once completed, we will be sure to share it with you directly. We appreciate your patience and understanding.

  Customer Answer

  Date: 08/30/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  No response from business has been received

  Business Response

  Date: 09/06/2022

  This response is being provided by ******* (ID ****), Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for the opportunity to research your concern. As a public forum we are unable to post account specific information to this website.We have thoroughly researched this matter with our **************** Department and have sent you a letter addressing your claims to the address on file. The letter is also in response to the complaints Suncoast received through additional channels. Should you have any additional questions or concerns, please feel free to contact our **************** Department at ************************.