Complaints

This profile includes complaints for Suncoast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Suncoast Credit Union has 83 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Suncoast Credit Union

  6801 E Hillsborough Ave Tampa, FL 33610-4110

• 

  Suncoast Credit Union

  2502 S Manhattan Ave Tampa, FL 33629-5654

• 

  Suncoast Credit Union

  1370 Oakfield Dr Brandon, FL 33511-4851

• 

  Suncoast Credit Union

  9598 US Highway 301 S Riverview, FL 33578-5429

• 

  Suncoast Credit Union

  19501 Cochran Blvd Port Charlotte, FL 33948-2081

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to this bank to make a deposit. It was my first time visiting this bank in person. I came inside, and then went outside to make my deposit in the atm thats right outside of the front door. My card and $20 bill got stuck in that machine. I came inside and told the person in front of the bank what happened. I was told that my $20 would be refunded to my account within 24 hours, and I would also receive a new atm card. This was about 2 weeks ago and I just received my new card yesterday, but I have not gotten the money lost inside of the atm when it locked my card and cash inside of it. I cant seem to get ahold of anybody when I call

  Business Response

  Date: 06/09/2023

  This response is being provided by ***** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for speaking with me to discuss your concerns. As discussed, our ******************* has rereviewed the *** deposit in question and has credited your account for the amount disputed. Should you have any questions, please contact me directly at ***********************.

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being a single mom and recently being displaced from our home of ten years due to rental price gouging, Robbed at my Airbnb, left to sleep in a place so nasty it gave me a eye infection. Long story short here's what happened...... After leaving the condo I decided I'm not paying anyone's mortgage but my own and while we wait for the home to be ready we'll stay at a Airbnb or hotel. We check into a hotel after booking through a third party, the hotel says they never received payment so I had to pay 270$ on top of the almost $300 I just put out days prior. The third party says ok we will issue you a refund I send everything to disputes but even with me having all proof they refused to give me a provisional credit until 15days after the dispute was filled. Here we are 15 days later I call in and find out the provisional credit is scheduled to be placed into my checking account that the payments came from I said I need that money for myself and my children to have a place to sleep please. But instead of my bank having empathy I was made to wait until the last minute of the last day just for it to be placed into my savings because the dispute had an error due to the last two digits not being put onto it only one number so disputes dropped it where they saw fit. Now I have to wait yet again until Thursday to get this resolved too. I bragged so much about this bank and I'm starting to regret it.

  Business Response

  Date: 06/07/2023

  This response is being provided by ******** (ID ************ Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with ** and taking the time to speak with me. *****,Director of ************** Operations, confirmed he spoke with you to further discuss your concerns. Should you have any additional questions please feel free to contact me directly at ****************************.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Suncoast Credit Union regarding an incident that exemplifies their negligence and incompetence, resulting in the unjust restriction of my account during a holiday weekend. The consequences of their actions left me stranded and without access to my funds when I needed them most.On May 26, 2023, I contacted Suncoast Credit Union's customer service and explicitly instructed their representative not to make any changes or restrictions to my account. To my astonishment and dismay, the representative disregarded my explicit request and imposed arbitrary restrictions on my account, effectively denying me access to my own funds. This occurred during a holiday weekend, exacerbating the inconvenience and frustration caused by their negligence.This unjust and unprofessional behavior displayed by Suncoast Credit Union is not only a flagrant violation of the trust I placed in their institution, but it also highlights their disregard for basic customer service principles. As a consumer, I expect that my explicit instructions regarding my personal finances be followed diligently, especially by a financial institution responsible for managing my accounts.

  Business Response

  Date: 06/05/2023

  This response is being provided by ****** (ID ****), Member Escalation Analyst with Suncoast Credit Union (Suncoast). We appreciate you bringing this matter to our attention and thank you for the opportunity to research your concern. We attempted to reach you at the phone number provided on 06/02/2023 and 06/05/2023; however, we were unsuccessful. We apologize that your experience did not meet the service standards that we set for Suncoast. Please be assured your concerns have been shared with the appropriate leadership, and all opportunities have been addressed. Should you have any questions, please contact me directly at ***********************.

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with ******************** was recently restricted. The explanation that I had received for this was due to an incoming wire, which they charge a fee for, that they said appear to be fraudulent. What is interesting about that is no other incoming wire transfer were flagged. Even after obtaining the necessary paperwork including the person name and account who sent the wire to me, Suncoast fail to rectify the situation. I have made a couple attempts to contact them by phone with no response or return phone call. I was also told that due to a bank recall from the senders bank, they were unable to release the funds. I am simply asking for the money to either be returned to the sender or send me a cashier check as well as closing the account. My account has been non accessible for the last couple of weeks.

  Business Response

  Date: 05/26/2023

  This response is being provided by ****** (ID ****), Member Escalation Analyst with Suncoast Credit Union. Thank you for taking the time to speak with ****** and I to further discuss your concerns. As mentioned, the account is still under review at this time. Suncoast will notify you by mail once the review is complete. We appreciate the opportunity to review your concerns. Should you have any additional questions, please contact me directly at ***********************.

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto my account via the Mobile app this morning of May 21st 2023 and it states I have -$18.56, the night before I had $211.12.If you look at the images attached as well the calculation from the last transaction that processed the balance is $848.53 and if you calculate out all the transactions after it totals to $211.12 so why does it show that I am in the negative Suncoast? I better not receive any fees for this!!! Your system needs to be fixed this is messed up cause now I can not buy anything cause my card is going to get declined cause it shows as I am overdrafted.

  Business Response

  Date: 05/31/2023

  This response is being provided by ****** (ID ****), Member Escalation Analyst with Suncoast Credit Union. We thank you for reaching out to us regarding your concerns. At this time, we have partnered with our **** Services team and are currently still reviewing the account in question. We appreciate your patience as we continue to research this matter on your behalf. If you have any additional questions, please do not hesitate to contact me directly at ***********************.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cleared balance will not be released by the bank ! And I brought in proof of paperwork from the other party !

  Business Response

  Date: 05/17/2023

  This response is being provided by ******** (ID ************ Member Escalation Analyst with Suncoast Credit Union. We partnered with our *************** leadership team to review your concerns. As previously advised, you will be contacted by our *************** team by the end of the business day today 05.17.23 for a final resolution. Thank you for sharing your concerns and allowing ** to review this matter further.

• Initial Complaint

  Date:05/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first issue is with the Suncoast fraud department. However, my complaint today is about my attempts to file a customer service complaint with ******************** after being hung up on or disconnected 5 times in a row when asking customer service how to file a complaint against the fraud department. I don't believe that 5 customer service calls in a row would have been disconnected for some unknown technical or accidental reason. So, now my complaint has three parts.First is my complaint that the Suncoast telephone *************) customer service disconnected me every time I asked for a way to file a complaint against the fraud department.Second, I have ******d every way I can think of to find a method (email? website?) to file a customer service complaint with ****************************, I finally gave up and began a Suncoast website and ****** search to find a way to contact *************************, CEO (without paying for a personal information search). After numerous attempts, I gave up and assume Suncoast simply does not gear any customer complaints.Finally, I am a 30 year experienced IT consultant. So my failed efforts are not a result of senior citizen technical ignorance.

  Business Response

  Date: 05/16/2023

  This response is being provided by ******* (ID ****), Senior Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for taking the time to speak with me today regarding your concerns and recent experience. As we discussed, Suncoast was made aware on 5/9/2023 that members with a specific phone carrier were experiencing dropped calls when calling the ******************* We confirmed that this was a carrier issue with that specific phone carrier, which has since been resolved. We truly apologize for the inconvenience and frustration this experience caused you. Your feedback was greatly appreciated and will be shared with the appropriate leadership for their review. Should you have additional questions or concerns, please feel free to contact me directly at ***********************.

  Customer Answer

  Date: 05/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 17, 2022 progressive auto insurance issued a $22,000 check to myself and ***************************. I went back-and-forth with her son **************************** for almost 2 months (who has no entitlement to the check but I know he signed it , but I could not speak with ******** ) trying to come to an agreement of how to settle that check which we could not come to an agreement on. At that time Progressive had to release the check (which had to be sent to the other party's address) and I told them I was very uncomfortable with releasing the check because I felt like they would try and cash it without me knowing. At that point Progressive assured me that without my signature ID and physically being there no bank with cash that check without me. On March 22, 2022 I was notified that the check had been cashed and cleared so I contacted progressive and got a copy of the signed check. I went to the suncoast schools branch that cashed it which also had the tellers identification number who cashed the check stamped on the back of the check and spoke with the branch manager *********************. I asked her what was required to cash the check and she assured me I had to be there in person, id and verify funds.. none of which was done. I then let her know that I wanted to begin a fraudulent case and figure out who forged my signature. She let me know that it would take up to a year to come to any findings and I agreed that that would not be a problem. I gave them some time and contacted them back for them to tell me that there have been no findings up until that point. September 2022 was my last email to *** in which she also told me that there were still no findings. March 2023 I finally called the bank for them to tell me that they have come to their findings but they could not give me any information and I had to call Progressive to find out anything .. and they would not put *** on the phone but just reconnect me to other departments. When I requested to speak to the fraud department they told me that I could not speak to them directly and I had to either email them or fax them directly. I first called Progressive and they had not spoken with Sun coast nor did they have anything in regards to the findings of the fraudulent check. At this point I feel because my funds were retrieved (which is still at a stand still because the other party won't settle) Suncoast chose to blatantly not do anything moving forward to figure out who or what employee of theirs broke the rules and the law and allowed the other party to cash my check. Suncoast is 100% responsible for where I am at now and what I have to do to move forward, thank you for your time and I hope that you can help me with a resolution. Thank you!

  Business Response

  Date: 05/08/2023

  This response is being provided by ******* (ID ****), Senior Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for the opportunity to research your concern. As we discussed during our phone call on 5/3/2023, this matter was thoroughly reviewed when you notified Suncoast last year. Suncoast spoke with Progressive at that time and returned the funds in question to their financial institution. Any internal coaching opportunities were addressed at that time and any additional questions regarding payment would need to be directed to Progressive. We confirmed that *************** leadership was able to connect with you on 5/8/2023 as you requested. If you wish to pursue the forgery matter further, you will need to do so with law enforcement.Should you have any other questions and concerns, please feel to contact me at ***********************.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The internal ACH transfer limit has been decreased over the past month from $5000 per day to $1000 per day. This is a massive inconvenience for my small business in my ability to move funds and pay myself from my business account, both of which are at Suncoast. I called customer service for business accounts and they stated there was literally no other way to move the money internally. I will be switching to a different credit union and moving my money elsewhere.

  Business Response

  Date: 04/06/2023

  This response is being provided by ******** (ID ************ Member Escalation Analyst with Suncoast Credit Union. Thank you for giving us the opportunity to review your concerns. We have recently seen an increase in fraudulent activity with the use of cross account transfers. To protect our members, we have temporarily decreased the daily transfer limit to $1,000 for online and mobile banking. We are actively working on implementing additional security measures as the safety and security of your money is a top priority for us. To complete a transfer over $1,000 please visit your local service center or call the ****************** at **************. 

• Initial Complaint

  Date:03/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Member number: *******. On or about 3/1/23, applied online for a credit card through the business. I received a preapproval based on an inquiry on my Experian credit report with a credit score exception notice stating a credit score of 742. My total credit utilization is about 10%. On or about 3/2/23, I was sent an online message requesting verification of income. The same day I provided the most recent two months of Chase banking statements. On, 3/3/23, I was asked for pension, Social Security Award Letter and any additional income to consider. I thought the banking statements would be more than sufficient as this is all that I needed when I obtained a home mortgage in 2021. I have reattached the Chase banking statements provided, the Social Security cost of Living adjustment letter and the most recent quarterly statement from the Teachers' Retirement System. The Social security income is: *********** the pension income is: **********. The Chase deposits on 12/30-*********, 1/04- *******, 1/23- *******, 1/26- *******, 2/03- ******* totaling ********* is derived from my freelance work as a student tutor/student career advisor. I am a retired school teacher/school administrator.

  Business Response

  Date: 03/20/2023

  This response is being provided by ***** (ID *****, Member Escalation Analyst with Suncoast Credit Union. We have shared your concerns with our lending team for further review and follow up. *****, the Loan Analyst Manager has attempted to reach you to further discuss your application and has been unsuccessful. Should you have any questions or need further assistance,please contact her directly at ***********************.