Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently living in apt that I'm constantly having issues that my landlord has not been doing maintenance at my apartment now there is a leak in my bathroom that is swelling up there walls an ************ is water under the floor boards also the 2nd bathroom tub is stopped up been stopped up for 2 months now I don't know how this is going to help me I also have pictures also if need

  Business Response

  Date: 09/15/2023

  Good afternoon,

  My name is **** and I am the property manger of the home. We've responded promptly and completed all maintenance requests this resident has ever submitted during her tenancy. Unfortunately is this scenario, we are attempting to locate a very subtle leak underground and take a little more time to address than either party would like. We've fielded her request and have dispatched ************************* to locate exactly where the leak is coming from and then will be dispatching a plumbing company to make the permanent repair. Unfortunately we are at the mercy of other vendors schedules but have made it known this a priority to us. This is a relatively new request from *************** and we are doing everything in our power to get it handled as soon as possible.  

• Initial Complaint

  Date:03/21/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started renting with this company in March of 2020. Upon move in, it was clear that the unit has not been turned , cleaned or painted. There were numerous broken items, such as the stairs, marks or walls and wall fixtures . The home was also missing a refrigerator. In which we did get a week later.
  
  I notified the management company numerous times , of the issues within the condo and nothing was ever resolved. I was a victim of itentity theft which caused a rent payment to not clear. I immediately notified the company and replaced the payment & provided verification from the bank.
  
  From that incident two years ago, the manager ******* refused to reopen online payment access although he had the verification directly from bank on what happened . Other white residents who had payment issues , online access was never removed for them.
  
  Through out the pandemic, I became ill and then changed careers which required me to travel. I informed H2, that I needed online access and even opt to pay with a debit card to insure that my rent was paid on time while I on gone for work. I was told numerous times it would be fixed and To just pay base rent. As a result I would sometimes have to mail payments and or pay in person when I returned from out of town for work.
  
  Back in February I made over 5000.00 in payments , for march and feb rent and paid the portion of late fees that was valid. Since those payments have been made H2, lost being able to manage the property to another buyer. ******* called me multiple times threatening that the prior company would file eviction against me due to not paying March Rent.
  
  I then advised that March rent was paid in advance and the late fees that I was told would be removed never was. He then advised that the new owner was planning to cancel my lease which was also untruthful. Because the new owner’s advised I didn’t have a balance with them.
  H2 have used scare tactics in order to force additional money out of me. When no rent is owed

  Business Response

  Date: 03/22/2023

  Thank you for sending this to us. As the previous tenant is aware we have still yet to receive the rent for the month of March. The previous owner has been made aware of our multiple attempts to get the information on when the rent was to be paid. ********* told us more than one time that she mailed the money in for March's rent but was not able to provide any receipts or proof of this. As of today 3/22/23 the rent for March is unpaid. 

  Customer Answer

  Date: 03/23/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: I paid $5000 to H2 last month (receipts are attached), which included March rent. They refused to remove fees in which I had for years on the account, and in writing stating that it would be removed. I will not be providing H2 any additional payments. The non compliance of conditions of the condo and continuous breach of lease , by H2 caused these issues. The company is unethical, and I have sent all documents to the prior owners. They are a money hungry company, who will charge you outrageously, but failed to fix anything. I went 3 years without continuous hot water. I submitted multiple request , had to pay out of pocket for an outsource person to come check the home, and H2 never reimbursed me for it. They chose to take over $3000.00 and apply it to outlandish fees, that they created, when they failed to maintain the home in a livable condition. 

  I will not be providing any additional payments to that company. I contacted the new owners who advised I do not owe anything, and the phone calls from H2 advising that I would be evicted is false, they have no control to evict, it is a civil matter, and I have no problem, providing all documents to court.

  
  

  Regards,

  
  

  ********* *****

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The realtor trying to sell the house would come in constantly without giving notice. She entered even when one of my roommates was not fully dressed. She constantly told us she was allowed to enter whenever. We then had to move houses with the same property once the house was sold. The new house we moved into ended up having rats and black mold. I found out that they already knew about these problems as the previous renter approached us and told them they had the same problems and had to move out because the mold was so bad. She told us that H2 was going to try to make us pay for these issues as it is "our fault". They are impossible to get in contact with us and duck our calls. They have not yet tried to solve these problems.

  Business Response

  Date: 11/17/2022

  I have spoken with ********'s mother about these issues. I have been in contact with her to keep her updated and I sent our maintenance tech there on 11/17 to address the issues. Pest control has also been contacted to address any pest control issues. If there any questions or concerns the tenants can contact me at ****************************.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday oct 14,2022 h2 property showed us a townhome for rent. We told Mr ****** we would apply to rent the place. On Sunday we double checked the website to make sure it was available. It was. We paid a total of $225 in application fees. The next day(Monday) we got a message from ****** from h2 saying the property was off the market. Even though as I am writing this it still shows available. I can understand no refunds if the fault is mine but taking fees for a property that’s unavailable seems very shady to me. I believe they should have to refund that money. Thank you. I do have pictures of the emails and messages if needed.

  Business Response

  Date: 10/18/2022

  Thank you for allowing us the opportunity to respond. We have been trying to get a hold of the applicants since yesterday afternoon. We were reaching out to them to see if there were any other properties that they were interested in. If there was not any they were interested in it was our intention to refund their application fees. 

  Customer Answer

  Date: 10/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  **** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed our lease with H2 on July 15, 2022. Cancellation fee was paid, as well as the prorated month of July (15 days). Rent was always paid on time, property was cared for (and even fixed) by us.
  Security deposit has not been returned. State of Florida gives 15 days for return, or 30 days to file dispute. Neither option has been executed by H2. We were given the all-clear by our property manager and have proof of paid cleaning service upon move-out, as well as proof of the state of the property.
  This case will be brought to small claims court if the security deposit is not returned immediately. It has been over 30 days since the lease closure and nearly 40 since the final walkthrough.
  Unacceptable and shady.
  No returned phone calls, no returned emails. Why is H2 avoiding us? We arent looking for trouble, we just want our deposit back. Nothing more.
  Feeling forced to escalate this.

  Business Response

  Date: 08/19/2022

  We would like to respond and say that a check for the security deposit was mailed out on or before 7/29. I have attached the tenant ledger here to show that the check was cut and the check number. I have also responded to an email from this tenant indicating that if they do not receive the check this weekend to please let us know and we will stop the payment of that check and reissue a new one.