Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm submitting this complaint because on 10/18/2024 I took my 2016 ***** to Peter Boulware Toyota in ***********, Fl. and was told that they were able to repair all the issues that was occurring with my vehicle, such as the water pump that caused the vehicle to overheat. I was advised that the issue that was occurring with my vehicle would be completely repaired once I released my vehicle to this trusted company, which it wasn't. I picked my vehicle back up from Peter Boulware Toyota on 10/24/2024 after paying the full amount of $4,364.31 and had to turn around and take it back to the company one the same date before completely exiting the parking lot because my ac was blowing out hot air and the temperature gauge was still rising. Once I took my vehicle back I was told that the initial issue that was thought to be the problem wasn't it, it was my fans which was a additionally $798.23 that I paid in full on 10/31/2024. Meanwhile my vehicle had been at the company from 10/31/2024 until 01/07/2025 which I was advised another issue was occurring and had to pay a additional $490.00 on 01/07/2025. I spoke with the store supervisor ****** ****** to advise my vehicle was still not repaired and if they weren't able to fulfill the job then I should have been advised of that from the beginning. Mr. ****** was very inconsiderate and unprofessional, and he advised if anything happened to my vehicle the company would not be responsible and suggested that the issue that may be occurring is the thermostat which is yet again another guess which I was promised results not suggestions. I would like to be reimbursed therefore I can get my vehicle the prepare treatment that is needed. No resolution was providing by the company.

  Business Response

  Date: 01/31/2025

  Our Service Director contacted ****** **** and offered to replace the engine thermostats at no charge. She agreed and dropped off her vehicle on 01/10/2025. We provided a rental vehicle at no charge while her vehicle is being worked on.

   

  Customer Answer

  Date: 02/05/2025

  I received the response from the director *** ******* on 01/29/2025 in regard to fixing the thermostats on my vehicle at no cost. I turned my vehicle in to Peterboro Toyota on 01/31/2025 and was told my vehicle would be ready on 02/04/2025. Today on 02/04/2025, I received a call from Toyota stating my vehicle will be ready on Friday 02/07/2025. No resolution has been provided yet.

  Business Response

  Date: 02/11/2025

  The service team communicated with the customer that there was going to be a delay in the completion date of the repair due to a parts availability issue. The vehicle was completed as promised on 02/07/25 and the customer was contacted that the vehicle was ready to be picked up. The customer picked up her vehicle on 02/10/25.

   

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service guy **** ********* looked up my warranty information through ********. Told me that my waterpump issue wasn't covered. I went to a different Toyota to have my car serviced after I pd Peter Boulware Toyota and was told the part was covered. I called Peter Boulware and spoke to ****** ****** who advised part wasn't covered. All the vehicles he has done with the water pump issues hasn't been covered by warranty. Fidelity advised myself and ****** that the part was covered. I have emails from ****** and Fidelity. ****** is asking me questions like he hasn't spoken to Fidelity. I have emails to prove ****** has been playing games. I can't have my money reimbursed from Fidelity because Peter Boulware didn't get prior authorization before servicing my car because they wanted my money instead of warranty money. I would like other customers to be aware that the water pump is covered. If this does not get resolved I will go further.

  Business Response

  Date: 11/11/2024

  Upon reviewing the customer's concern, we completed an inquiry with Fidelity warranty. The Fidelity phone agent indicated that there was in fact coverage for the waterpump. We apologized for the confusion and even though Fidelity denied the claim after the fact, we are processing a refund to ****** ****** for $1,014 that she was charged in error.

  Customer Answer

  Date: 11/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** ******

   

• Initial Complaint

  Date:09/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for 3 weeks to contact this dealership. I bought a vehicle and have received mail stating that the contract was adjusted with no explanation. Also, I am needing to cancel a service contract. They refuse to put me through to someone who can help me, I leave call back numbers and never receive call. I am running out of time to cancel contract . The dealership by law has to assist in cancelling this contract. I have already advised my personal attorney of what is going on. This is my last attempt to handle this myself.

  Customer Answer

  Date: 09/17/2024

  Peter Boulware Toyota in *********** is correct. I live just an hour away. Thank you 

  Business Response

  Date: 09/23/2024

  I contacted Mr. ******* to discuss his concerns.  Our Finance Manager had been on vacation and then was sick so he had not responded to Mr. **************  We have flat cancelled all the warranties that Mr. ******* wanted canceled and have also explained the minor adjustment to his finance contract.  The change did not alter the payments or terms, but reclassified the Georgia Ad Valorem taxes that were improperly disclosed on the contract to the correct line of disclosure.  ***** ******** also talked to Mr. ******* and he know understands the change and is satisfied.

  *****

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used “as is” $8k miles from PB. Nobody explained what that meant. No buyers guide given, broke down in 2 months. 1st car ever..The dealership has ghosted me and refuses to return my numerous emails, calls, social media messages, & attempts to speak with managers. This week, I discovered that the car was taken to a local ford dealer in January with transmission issues. At the end of the service, the mechanic noted that the transmission issues were unresolved. The car has a longg history of these issues. I just received print outs of this upon receiving visiting the original dealership the car was first sold at. ****** only shows that the transmission was checked. Peter Boulware then sold the car to me with a sticker saying that the transmission, brakes, and tires were in good condition by check mark. In fact, PB never checked the transmission because they are incapable of servicing fords. The PB service manager is the one that told me via text that they don’t have that capability. I was also only told this when I tried to bring the car in to get fixed after it broke down. I still have this text message. The shadiest part is that PB dealership removed the sticker showing what was inspected on sale and when my next oil change is approximately. I hadnt driven the car more than 1k miles. smh
  I was extended a deal to pay off the car, but payments were over $500. They would not show me cheaper cars unless I begged. I did and by the end of looking @decent car, I felt uneasy about it. Not to mention the car needed jump start on my way to the dealership to sign for it. This deal would get rid of the non working car that was sold to me.
  I contacted my salesman recently asking for a similar deal on a different car and he told me it was a one time deal. He refused to ease my concerns about the situation or address treatment of me and others who work hard for their money. Renting for 1 month smh. Previous owner verified all of my concerns. smh Scam business

  Business Response

  Date: 09/10/2024

  We have made multiple attempts to make this customer happy.  This is the second complaint for the same reason as the first one.  She purchased a pre-owned as-is vehicle.  We have worked with her and she is still not satisfied.  We are sorry that she is unhappy, but we have exhausted all possible remedies.

   

  Customer Answer

  Date: 09/11/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  I have tried to make contact with numerous people on your team. This message is from your salesman. He told me I had one chance, and that was just recently. Up until then, I have not received any email responses. I also reached out through social media. Since rejecting the sale of your $21k+ vehicles, I have been treated very poorly. I messaged the people who gave me cards at the dealership. That is ***** **** as well. No response. I have his personal cell number, left messages to pass along, and texted him. No response. I also never met or spoke to ******* *****. Just to be sure, I looked at your posts on ********. I did not recognize him at all. He did not offer any “transportation remedy.” I have not made any false statements about my account of the various events. I have kept receipts of everything. I have since closed the deal at Ford to get the car traded in. That deal is done. I spent approximately $2k renting a vehicle for three weeks. I have exhausted myself leaving work early to go to various dealerships included Peter Boulware Toyota.  I am satisfied with my new car, but I will not let this mistreatment go unless there is a financial remedy for my time spent leaving work, trying to contact you, the money I spent renting, and the money I spent on the Ford Fiesta. Believe I made every attempt for you guys to make right on this situation and have an overwhelming amount of evidence to prove that I have been treated exactly as I say I have been. The fact that I have to keep making complaints to various agencies to get a response is what is exhausting. I work hard for my money. If you don’t want complaints from your customers, TREAT PEOPLE RIGHT.

  
  

  Regards,

  
  

  ******* *******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 09/16/2024

  I have attached the original repair order where we performed the used vehicle inspection and repaired some items.  This cost was born by the dealership.  I also attached a copy of the repair order where *** ******* brought the vehicle in for service in August.  There was no charge to her.

  I do not know what she is requesting.  We do not owe her any refund.

   

  Customer Answer

  Date: 09/18/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

   

  The car purchase costed thousands of dollars. The rental costed $2k. The dealership refused to mend the damage done. The dealership documents do not seem to show any real repairs or check of transmission. The car was a factory lemon from 2011 that was traded in and resold to me. I have proof of that from the previous owner and other service documents. Peter Boulware dealership  claims that they did everything in their power to help, but my unread responses and negative responses from salesman show otherwise. Zero accountability, apologies, or remedy given.

   

  
  

  Regards,

  
  

  ******* *******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 09/23/2024

  We have tried to work with *** ******* and she has not been willing to work with us.

   

  Customer Answer

  Date: 09/24/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because you guys only care about DISSOLVING the issue, not RESOLVING. I will continue to reject these responses until there is a resolution. You guys obviously only care about ur your ratings, not your customers. Unfortunately, you will have to do better business to have better ratings through the Better Business Bureau. 

  
  

  Regards,

  
  

  ******* *******

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peter Boulware service department did a work order for repairs on my vehicle and falsified work on the invoice that needed to be done to my vehicle. I took my vehicle to another Toyota dealership, and they stated the work repairs order that Peter Boulware listed on the invoice I did not need the work done that was listed on their invoice and they damage a part on my car and wanted me to pay for the damage that their technician done to my vehicle, that they falsified the work, and my vehicle was in perfect condition that work listed was not required. My vehicle was left at Peter Boulware for almost 4 days my vehicle was vandalize and broken into while on the property of Peter Boulware Toyota. Ther was items stolen and money from my vehicle while on the property of Peter Boulware. Peter Boulware management staff is giving me the run around and not wanting to resolve this issue and compensate me for my loss

  Business Response

  Date: 07/09/2024

  This complaint was sent to the incorrect dealership.

  This customer is a customer of ******************************************************************** of Tallahassee, ***

  Customer was quoted $200.00 to complete a front brake job that included brake pads and machining rotors. Upon completion of the brake job it was determined that one brake caliper needed to be replaced as the piston would not return to a closed postion. The dealership absorbed the cost of the brake caliper and *************** demanded that we should also replace the brake caliper on the other wheel even though there was nothing malfuntioning with this caliper. We agreed to replace the second caliper at a total price of $300.00 for all of the work completed. (Both brake calipers, brake pads and machining brake rotors) Upon pickup of her vehicle, ************** alledged that someone was in her vehicle and that a couple items were missing. I watched the video of the vehicle while it was on our property and did not see anyone entering the vehicle. As a goodwill guesture, I agreed to provide a refund in the amount of $400.00 to cover the alleged missing items. *************** agreed with this amount and she was given a check for $400.00 on 06/24/2024.
  

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was in an accident on 31 may and i have been in limbo with them trying to perform a DIAGNOSTIC on my car and now have to pay out of pocket because they need more than 2 weeks for them to run a diag on a car.

  Business Response

  Date: 06/19/2024

  Vehicle was towed in and was stated that vehicle had caught fire, insurance adjuster from USAA received photos on 6/4. ******** requested a diagnosis as to why the vehicle caught fire. Upon review the vehicle did not catch fire. The engine is blown with what appears to be a connecting rod that has busted the engine allowing oil to escape.
  
  This information was relayed to the customer and his adjuster, so awaiting further info from the insurance company and customer on how they would like to proceed.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I schedule an appointment for a repair on my driver door handle because it was completely removed from the car. I called the location to confirm if the part was in stock and they assured me they had it and scheduled me and appointment for 10:45 and on 4/17/2024 with ********* ******, the advisor that lead the service. I sat in the lobby for 2 and a half hours before my car was sent to the back for service. ********* took my driver's license and created a profile as I waited. About 1:30 pm my called pulled to the back for service and ********* walked me back to his desk to a full price of the service ($291.18) and walked me back to the lobby and I waited and additional 35-40 minutes before he walked me back to his desk for payment. ********* have me a new price quote of $274.05 and stated I was given a discount before walking me to the back of Toyota where my car was parked (not having the courtesy to bring it back through valet parking) where I saw the door handle had not been finished. ********* then advised me that he did not have the part in stock, after taking my payment and assured me he would order the part and call me to schedule another appointment. This did not happen. I called corporate and they advised me that I was receiving charges they did not understand. I want to file a complaint for **************: they manipulated me to get my money even when they knew they did not have a partn and he lied to me. He walked to the back where my car was parked just to keep me from seeing the job not being done in front of his colleagues. He had no empathy and gave me no courtesy for what he had done. I want them to fix my door handle and refund me. This is the only location located in *********** and it upsets me I have no other locations but this one. This experience was the worst I have ever experienced. No one cared about the **************, they want it swept under the rug.

  Business Response

  Date: 04/23/2024

  I met with the customer to listen to her complaint.  While it is unfortunate that we were missing one piece for the replacement of the door handle, the service manager and I both told her we would contact her as soon as the part was received and complete the repair at no additional charge. 

  We did not over charge her and we are finishing the repair at no additional cost.  We can not control the availability of parts and did not realize the one piece was missing until the door handle was removed.

  The customer needs to contact **** ******** at the dealership, to reschedule the completion of the repair.

   

   

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing regarding $3,780 of repair work done at Peter Boulware Toyoto in *********** to my 2015 Toyoto RAV hybrid which has not fixed the car's problem. My RAV's sunroof continues to leak terribly, and the sunroof switches [open, close, tilt] do not work. Our last rain soaked the area above the driver's rearview mirror.
  I have returned the car on four separate occasions to the Boulware dealership to have the leak fixed [1/18/23; 3/30/23; 12/18/23; 2/10/24]. I wrote a letter regarding the problem on Sept. 5, 2023 to owner Peter Boulware; general manager ***** ********; and service agent *** *********. I have lost all faith that a fifth return will fix my RAV. There was no follow-up by the dealership after any of the repairs to see if this repeated problem had been solved. The customer service department has always been polite and *** ********* has always provided me with a loaner car at no charge. However, I am *** my husband is **, and we live across town from the dealership; taking my RAV back and forth and waiting and wading through the paperwork is not something I want to be forced to do yet again.
  As the dealership has repeatedly demonstrated its inability to solve the leaky roof problem, we wish to sell the car. Yet we cannot in good faith sell our RAV to someone in this leaky condition. In every other way , the RAV [which has only 22,000 miles on it] has been a fine vehicle. Therefore, the best way to resolve this issue is for the dealership to buy the RAV back from me at a fair market price. The only other option is for the dealership to fix it, though I have been patient and polite throughout this debacle, I can't handle another RAV version of Groundhog's Day.
  I have also filed a complaint with the ******* ********** ** *********** *** ******** ********.
  Thank you for your time and attention,
  Sincerely, ******** **********

  Business Response

  Date: 04/15/2024

  We purchased *** **********'s vehicle from here on April 13, 2024.  We are sorry her sunroof leaked and believe she is completely satisfied now.

   

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ******* *** **** my 2019 dodge charger was towed to Peter Boulware Toyota and was worked on by their collision center as they are a direct repair shop by my Direct Auto insurance. They ensured my car would be ready February 7, ***** However the date was pushed back as the shop said my car was undergoing quality assurance inspection. I made them aware my rental insurance would exhaust on February 3, 2024 and representative Brandon expressed my car would be worked as a priority. On ******** *** 2024 I was contacted by Brandon and was told my car was ready for pick up. When I arrived for pick up I was told there was additional damages to suspension yet the staff was rushing me to pay for repairs completed to get my car out of the shop. I refused and demanded explanation why this was not communicated to me and my insurance earlier during “quality assurance inspection” I was told by shop manager Mariah and Brandon they only repair what is written in original estimate. I then contacted Tom Newman of National General who conducted the original estimate. He advised it is the shops responsibility to communicate and notify of any additional damages found. Once found they are suppose to write up a supplement and it is up to my insurance to approve or deny supplement. Due to Peter Boulware collision centers negligence this was not done. After making this aware to shop Manager Mariah she then wrote up a supplement and it was approved by my insurance on February 28, ***** However the shop denied receiving the approval even though I was CC’d on the original email from my adjuster Tristan Cantrelle. I had to forward them the email which I found quite unprofessional. Their has been delays on parts being ordered, delays on parts being delivered, poor communication and poor customer service especially by Robert who told me to google Toyotas corporate number if I wanted to file a complaint. I even had to provide the shop with tools to get my rims and tires off. Car is still in shop.

  Business Response

  Date: 03/22/2024

  We are sorry *** ******** had a problem with our collision center.  We can not control the parts delays, but are reimbursing him for the additional rental charges he has incurred.

   

  Customer Answer

  Date: 03/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** ********

  
  

  
  

  
  

   

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18, 2023 I took my 2005 Scion XB to find out why my transmission was leaking. I paid $82.50 for the diagnosis. ***** ***** was my service advisor. The diagnosis came back and stated there was nothing wrong with my transmission but both my front axle boots were torn and slinging grease. He gave me a quote of $1224.38 to replace my front axle.
  
  I took my car to **** **** *** ******* on March 30. They put the car on a lift and showed me there was a crack in my transmission case. They gave me a quote to replace my front axle but told me the transmission had to be replaced first and then I could bring it back for the axle work. They also refilled my transmission with fluid as it was empty. They did this at no charge.
  
  On April 5, I went back to Peter Boulware Toyota and spoke to ***** about the misdiagnosis of the transmission and requested a refund of $82.50. He gave me a bunch of excuses about why the technician didn't see any problem with the transmission (or the fact there was no fluid in it) and offered me a free oil change instead of a refund.
  
  June 28, 2023 I went to ****** **** ***** and paid $133.69 + tax for another diagnosis and refill of transmission fluid. I gave them permission to replace the transmission once they found one. They also gave me a quote for the axle assembly but said the transmission needed to be replaced first.
  
  Aug 8, 2023, I went to ***** ************ and paid $148.89 to have him look at the transmission and refill it with fluid. He also started a search for a used transmission.
  
  On August 18, 2023, ****** **** ***** finally found a used transmission and replaced it. Total cost $3155.34 (including the diagnosis). Once it was replaced, I asked about the axle assembly and they told me there was nothing wrong with my axle boots and they didn't need to be replaced.
  
  Therefore, it appears that Peter Boulware tried to make me replace an axle that had nothing wrong with it, as well as not finding the transmission problem.

  Business Response

  Date: 01/30/2024

  I am issuing an $82.50 refund on the second complaint and will send you a copy of the check once it is signed.

  *****

  Business Response

  Date: 01/30/2024

  We issued a refund to the customer for the requested amount of $82.50.

   

  Customer Answer

  Date: 02/05/2024

  I'm sorry, I didn't receive the cheque from Peter Boulware Toyota in time to record my response.  It is now in my possession.  I am satisfied the merchant refunded my payment for a diagnostic fee.  I'm very disappointed they didn't provide an apology for the time and money wasted because they didn't provide a correct diagnosis in the first place (or the second place when I went back for them to make it right).