Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NEXT GENERATION MANAGEMENT AND ACCOUNTING IS TRYING TO SCAM $200 FROM ME. THEY SAID THAT JANUARY 11, 2025, I ISSUED A NSF CIN CREDIT CARD. THEY DID NOT INFORM ME OF THIS UNTIL 6 MONTHS LATER WHICH IS JUNE 30, 2025 AT 10:12 AM. I HAVE BEEN CALLING THESE PEOPLE EVERYDAY TO TELL ME THE CARD NUMBER INFO SINCE THEY SAID PAYMENT WAS MADE BY CREDIT CARD ENDING IN 8171 AND I DONT HAVE A CREDIT CARD.. I ALWAYS PAY BY CHECK BOOK. ON JULY 16, I SPOKE WITH THE TELEPHONE GIRL WHO Answered THE PHONE AND SHE SAID DONT WORRY. IT WAS AN ERROR SO IT HAS BEEN CANCELLED. THE NEXT DAY I RECEIVED ANOTHER EMAIL STATING THAT I NEED TO PAY THE BALANCE. I PAID MY *** FOR MARCH AND JULY THIS YEAR BECAUSE IT IS QUARTERLY. FEBRUARY NECT GENERATION SUED ME FOR $700 THAT I BALANCED FROM THE PREVIOUS *********** AND I PAID IT UP PLUS THE $600 LEGAL FEES. NEXT GENERATION TOOK OVER THE *** ON OCTOBER , 2024 AND HAS BEEN GIVING ME H*** EVER SINCE. THEY ARE RACIST. I DONT OWE THEM NOTING. ****** ****** IS THE CLIENT SPECIALIST WHO HAVE BEEN EMAILING ME ABOUT THIS RIDICULOUS AMOUNT. WHY WAIT 6 MONTHS TO NOTIFY A CUSTOMER ABOUT A ***. THAT IS A SCAM.

  Business Response

  Date: 08/19/2025

  Good morning,

  
  I am writing to provide documentation and a summary regarding Complaint #********.

  
  Within this thread, you will find the initial NSF (Non-Sufficient Funds) letter issued to Ms. ******* ******* for a payment made via credit card in January 2025.
  Due to a delay in receiving the return notice from our payment institution and the lack of identifying information on the return we were unable to associate the charge with Ms. ******** account until June 2025.
  Upon adding the return to the homeowner's ledger, Ms. ******* disputed the $135.00 charge (consisting of a $100 maintenance fee and a $35 NSF fee) on the grounds that she never made the original payment. She requested the last four digits of the card used, which we provided.
  We also submitted proof to Ms. ******** including:
  A payment receipt
  An email confirmation sent to her email address (which she confirmed only she has access to)

  
  This evidence confirmed that the payment could only have been made by a registered user logged in with her credentials.

  
  Ms. ******* later visited our office in person, where I explained the situation in full. As a courtesy, I removed a Notice of Late Assessment fee from her ledger and encouraged her to settle the $135 outstanding balance to prevent delinquency which she agreed to and subsequently paid. Her account now reflects a $0 balance.
  During our conversation, I asked whether she had filed a claim with her bank regarding the disputed charge; she confirmed that she had not. I also reiterated that if she maintained that she did not authorize the original payment, she would still be responsible for remitting the January maintenance fee and NSF charge.

  
  Lastly, at Ms. ******** request, I have contacted the payment institution to inquire whether they can provide the cardholders name associated with the transaction. I am currently awaiting their response.
  Please let me know if further documentation or clarification is needed.

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23625906
  
  I am still rejecting this response from this OLD GENERATION MANAGEMENT ** because they are a scam. I only pay the $100 plus the $35 fee they added because I do not want my account to end up in arrears like February when they sued me for the amount . I had owed $700 and the company added fees of an additional $700 to the balance, The day they notified me of the **** the next day they added $65 admin charge. I had to go over to their company and spoke to the lady. That lady knew she was wrong that is the reason why she removed the $65 what ever lunch money charge she was looking. They are like forcing me to sell my house in the community but they are the devil and they will not win. MY REIGN OF TERROR IS OVER. NO WEAPON FORMED AGAINST ME SHALL NOT PROSER. THE BLOOD OF ***** IS AGAINST THEM. Another company will soon take over from this Old Generation Management because they are not even doing anything in the community.

  I requested the name on the credit card they said I used to pay $100 and until now, I do not see it. The same goes for the name on the card. still nothing. I requested the 4 last numbers and that is all they made up and gave me 8171. I do not own a credit card and non of my debit card has that number.

  I need the following the these people:

  1.  Name on the card

  2.  Address on the card

  3.  Was this a gift card, debit or credit card?

  BBB, please help me. I sacrificed the $135 to pay them from my little salary to pay my bills and now I am broke due to this unexpected pay but JAH know. It will soon return to the persons or whoever involved.

  Thank you for your time which is precious.

  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 08/22/2025

  Good morning,

  We, Next Generation Management and Accounting, are the property Management company for the association Woodbridge at ***************************************************************

  Ms. *******, is a resident and owner at this association on the unit *******C// - Address: *******************. The association government documents requires from every owner on this association to pay quarterly fees, she is a registered user in the payments processing platform the association uses to collect homeowners payments.

  As explained before, her ledger registered a transaction for $100 that was reversed later because the owner of the credit card file a chargeback for an unrecognized transaction, our support team has provided documentation where the transaction was originated under her user. She is the only person responsible for all transactions done under her credentials.

  After reversing the payment, her ledger will have the balance again, as the payment initially submitted was reversed, but this does not release her responsibility to comply with payments, or for the transactions done in the online account under her user name.

  Support team has advised the name on the payor is under ******* PINNOCKSCOTT, we do not have access to see the type of credit card used, if it was debit or credit or gift card, that is not information we have access to (our access to this monetary transactions is limited) we can not see the address either, as mentioned before, this is only handle for the person/user that originated the transaction.

  I want to also explain, about the $135 mentioned in her last comment, she is responsible for payment of the $100 in concept of Association Maintenance fees (That per Florida Statute 720 and *********************** documents, she is mandated to pay) and $35 is the additional fee added to her ledger after the chargeback bein processed.

  Our intension from the beginning she reached out to us, was to help her to clarify all her questions and concern, however, despite that we showed to her the evidence in multiple times about the system confirming a credit card payment was made under her user, she is not accepting the responsibility for this,

  It is imperative to mention that it is our responsibility to reverse the original transaction instructed in the "Notice of Dispute" provided by the payment processor, so, as the original payment was posted on her account, we have to reverse it from her account, this is the reason she is looking the $100 again, but they are not additional of what is she has been billed for her quarterly maintenance.

   

  Atte.

  ******** **********

  Accounting Department

   

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY WAS RECENTLY HIRED BY BERNUDA CLUB CONDO ASSOCIATION. I SET UP AUTOMATIC MONTHLY MAINTENANCE DEDUCTIONS FROM MY ACCOUNT FOR $521.00. THEY APPARENTLY INVENTED SOME OTHER CHARGES AND DEBITED MY ACCOUNT $586.82 WITHOUT CONTACTING ME OR HAVING MY AUTHORIZATION. FIRST, IT'S ILEGAL FOR THEM TO TAKE OUT MORE THAN WHAT MY SIGNED AUTHORIZATION HAS AND AFTER SEVERAL EMAILS NO ONE HAS AN EXPLANATION FOR WHAT THE EXTRA MONEY IS FOR, EACH EMAIL I GET TELLS ME A DIFFERENT REASON? I HAVE INCLUDED THE PEOPLE IN AUTHORITY IN ALL OF MY EMAILS WITH THE ACCOUNTING STAFF AND TO DATE NO MANAGER HAS CONTACTED ME OR TRIED TO RESOLVE THIS PROBLEM. I ALSO REQUESTED A MEETING WITH THE CEO/MANAGER OF THE COMPANY ALONG WITH THE PRESIDENT OF THE **** NO RESPONSE FROM ANYONE, THIS HAS BEEN GOING ON FOR 2 WEEKS, VERY FRUSTRATING

• Initial Complaint

  Date:11/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported a water leak problem to this association since June 21st 2023. On that date, I reported to the association and the property manager that we were having a water leak that seemed to be happening every time it rained. The Association responded and sent a person on July 17th to seal the windows from the inside which did not fix the issue and I reported this as soon as I noticed on August 15th. Ever since that date Ive been given the round around in regards to what the association is going to do. Ive been told that they have to seal the windows from outside and thats it, since August, on October 25th I sent another email complaining and they decided to send another person, *******************, to take pictures of the damage from the water leak, keep in mind that the reason why I sent the email complaining on October was because the problem wasnt fixed and the water caused damage on the apartment flooring and mold has been growing. At first we suspected it because we had been experiencing some severe allergies randomly,so we decided to perform a test and it came back positive (results that were shared with the association since October 11th and no answer of any type had been provided). Now they are saying that they reached out to the original contractor and they did a survey on other units because they know (they have ackonledged it) that the problem is not only in my apartment. Meanwhile ** left with no compensation and I still have to live in an apartment with mold while they try to get the original contractor to warranty the window work they did.

  Business Response

  Date: 12/22/2023

  Please refer to the attachment. Kindly advise if you require any further information. 

  Customer Answer

  Date: 12/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an application to an apartment building to move in trough a management company, Next Generation Management. The company collected in advance $150 for my sole application, plus a Move in/out fee. After an initial review by them, I was asked to submit payment for a new application for my father, and for his wife, even when she was not in the country, but based on the future assumption that she was going to come to leave here. The additional $300 were paid to the management company so we could proceed with the application. Three days later I was inform by them that there was a new management company taking care of my application and that they passed all my information to them. The new company approached me a week later to ask me again for all the information already submitted to the old company. Two weeks later the application got rejected by the new management team because they didnt feel comfortable approving us, Im a US citizen, my father is a permanent resident, but we are cubans, which means that they didnt approved us base on our race. I been trying to contact Next Generation Management to get an explanation on why they charged me for a person that no even is in the country, and to get the money reimbursed. I also try to reach the new management team to get my $300 move in deposit returned buy they are not giving me the money either. At this point I feel like they stole from me, not only my money but my time and they are not taking ownership of this. Please help me to amend this. All this occurred on May 25, 2023.

  Business Response

  Date: 08/31/2023

  The applicant received their check for their refund for their move in/out deposit. This issue has been resolved.